Chilli Reviews 

Great furniture for a Great price

Ok bra produky

It was good!

I purchased a shelving unit from Chilli, and unfortunately the product was defective.
The issues were not cosmetic opinions but clear manufacturing faults:

The pre‑drilled holes in the cross shelf were not properly drilled, making correct assembly impossible.
The holes in the cross shelf were misaligned, which caused the entire shelf section to sit unevenly and not level when assembled.
In addition, the veneer was damaged and scratched in several places upon delivery.

I documented all issues carefully with photos and submitted a formal reclamation under the Swedish Consumer Sales Act (Konsumentköplagen 2022:260). Despite this, Chilli chose to treat the case as a voluntary return and attempted to charge a return fee, instead of handling it as a reklamation for a faulty product.
A defective product should not result in costs for the customer. The handling of this case has been disappointing and not in line with consumer protection rules.
I would recommend future buyers to document products thoroughly upon delivery and be prepared to stand firm if issues arise.

Customer service is horrible, not answering questions regarding bought product, choosing to ignore it and answering something else (probably an AI answer). Also, the pieces in the instructions aren’t even the same received, making the assembly horrible. Furthermore, the overall impression of the instructions were that they were made in random order.

I’m excited to share that I’ve bought a new sofa, and it has completely transformed my living space. The design is elegant, the comfort is unmatched, and it instantly makes the room feel more warm and inviting. After a long day, it’s the perfect place to relax and unwind. Choosing the right sofa took time, but it was absolutely worth it. feels special, comfortable, and welcoming every single day.

I recently ordered a console table and sideboard sets from Chilli and the ordering process was smooth and easy. The website is user-friendly, and it was simple to find what I was looking for. The product itself looks gorgeous online and I’m really excited to receive it.

So far, a great experience and I’m looking forward to seeing the item in person.

This bed delivers a perfect balance of comfort and support, making it a great addition to any bedroom. The mattress feels plush yet firm enough to keep your spine aligned throughout the night. Its sturdy frame provides excellent stability, with no creaking or shifting, even after extended use. The materials feel high-quality and durable, suggesting it will hold up well over time. Assembly was straightforward, with clear instructions that made the process quick and hassle-free. The overall design is simple yet stylish, blending easily with different decor styles. While it may be slightly on the pricier side, the comfort and durability make it a worthwhile investment for better sleep.

I bought a dinning table from Chilli and I am very happy with my purchase. The table looks great and the quality met my expectations.
Overall, a very good experience and I would recommend Chilli

there was missing a small carpet i paid for too …
when i can get that?

1. The customer support experience has been extremely poor. There is no phone number or direct contact available, and communication is limited to chat and email, where the responses are typically generic, such as “sorry” or “unfortunately we can’t do that.” I was informed in person at the store that my order had been updated as requested. However, two days later, I received a call from a “No Caller ID” number stating that the change could not be made. When I followed up with customer support via chat, I was told that they never call customers. This inconsistency is unacceptable and reflects a lack of professionalism and accountability. I do not understand this way of operating, nor is it reasonable to expect customers to spend excessive time trying to resolve issues through chat or email.
2. The delivery was scheduled for March 2nd, but it has not been completed as agreed.

Good quality it looks more beautiful than the pictures . Highly recommend the product. Thanks chilli❤️

I have ordered my all furniture for my new house from Chilli but had terrible experience with the customer care. I cancelled coffee table order in advance but the delay was from their side and they told me on mail that they will track the delivery and will cancel it. But they failed to do so and now it has been delivered to my house. To return the customer care is asking me to pay 995 kr which is frustrating. I tried to explain them on mail but the person in Customer care team is totally ignoring it. I will never order from Chilli. The furniture is unique and good but customer care is bad. I told them to call directly and sort out but they want me to sit and do the mail trail. I have my other important work and everyday I m busy in sending them mail telling the same thing that it's their fault that the coffee table is delivered.

We haven’t received the sofa yet, but our experience in-store was excellent. The salesperson was very friendly, patient, and helpful, answering all our questions and guiding us professionally.

The product is very nice and looks same as it is presented on the pictures. It is even packed as on the picture in a form that is like bag which makes it easy to carry it to home.

I’m having a terrible experience with Chilli’s customer service. I ordered two bathroom cabinets, one large and one small, in specific colors. They were delivered in the opposite colors.
I contacted customer service immediately, but after more than a week I am still waiting for an answer. During this time, all my staff have been unable to work because the cabinets are on the floor and installation cannot be completed.
I also paid for delivery and installation (montering), which has been completely wasted due to Chilli’s mistake. Very disappointing service and lack of responsibility. I would not recommend ordering from Chilli.

TV-Stand delivery
I ordered a TV-Stand from Chilli, it took almost a month with an passive aggressive email before they even registered my order with DHL for shipping.
I was told it would arrive week 52, basically 4 weeks after my order was placed. 9 Days later I wrote another aggressive mail as the shipment hadn't even arrived at DHL, the same day DHL confirmed my order and arrival date.
So basically Chilli will only do their job after you have placed your order when you remind them too with aggressive emails!

I bought a sofa set from Chilli, and after only a few months of normal use, the buttons on one of the sofas started falling off by themselves.
This is not wear and tear.
This is poor workmanship.
I contacted customer service, expecting a reasonable solution. Instead, I was told that the buttons attached to the sofa are NOT covered by warranty.
Let that sink in for a moment:
👉 Parts that are permanently attached to the sofa are somehow excluded from warranty.
That makes absolutely no sense.
If buttons fall off after a short time without misuse, it clearly indicates low quality or faulty assembly. Refusing responsibility and hiding behind fine print is not acceptable.
This experience has shown me:
Poor product quality
Zero accountability
Very disappointing customer service
I regret this purchase and will not buy from Chilli again.
If you value durability and after-sales support, I strongly suggest you look elsewhere.