Really disappointing experience. I went in to buy a 6-seater set priced at £999, only to be told that two chairs were missing. The staff offered a £200 discount, which we declined as we wanted the f... See more
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Ordered round oak table & 4 chairs. Very impressed with quality & comfort of chairs. Customer Sales person was pleasant & helpful, so I decided to replace my 6 dining chairs on second visit having se... See more
Company replied
Ordered 2 separate items from here and unfortunately both have arrived damaged, dirty and with rough edges along with being poorly put together. Does unfortunately feel like this company receives the... See more
Purchased two Hampshire Cream / Ivory Painted Oak bedside cabinets on line. They were delivered the next day. Arrving well packaged and all in good order. Very happy with the cabinet, great qualit... See more
Company details
Written by the company
First of all, welcome to Chiltern Oak, what took you so long? Actually it doesn’t matter, what matters is that you’re here now and with a bit of luck this will be the start of a wonderful, fulfilling relationship between the two of us. We'd love it if you took a couple of minutes to find out a bit more about us, who we are, why we do what we do and why we're confident you're going to love us. If you want to learn more, just pick up the phone, our guys would love to chat to you. Here at Chiltern Oak we’re a family-run business from Peterborough. An online-only business since 2014, in March 2022 we opened our first physical retail store in Irthlingborough, Northamptonshire. Irthlingborough, a rural town on the banks of the River Nene, just a stones throw from the picturesque market town of Higham Ferrers and historic Finedon, is the perfect first location for us. It’s an area that doesn’t just aspire to rural, country living, the kind of lifestyle we have always sought to promote. It lives and breathes it. We understand that homes are for living. From drawers that cut out the clutter, to TV units that tame wires gone wild, our furniture leaves you with more time to kick back and relax after a long walk or home cooked Sunday roast. Our ranges help elevate homes to new levels of beautiful and practical. You’re in safe hands when you’re choosing Chiltern Oak. We know quality never goes out of fashion. That’s why our furniture is crafted with care from premium materials and hand-picked by specialists. We’re experts, not salespeople. That means our caring customer services team are on hand to help you find the final piece of the puzzle to your home, not a show home. Plus, we’ll deliver straight to your door, free of charge, with a hassle-free returns policy if something's not quite right.
Contact info
Stuarts House - East Wing, PE1 5DD, Peterborough, United Kingdom
- 01733530285
- sales@chilternoakfurniture.co.uk
- www.chilternoakfurniture.co.uk
2.9
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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The outside wooden bench we bought was…
The outside wooden bench we bought was not cheap but very good quality. It arrived in a few days well protected in bubble wrap and now is pride of place on out patio.
June 12, 2023
Reply from Chiltern Oak Furniture
Thank you so much for sharing your positive experience with us, Mr Ternent! We value the positive review and are happy to hear that you are happy with our customer services and our products! Looking forward to having you as our customer again! Chiltern Oak Team
Items came when notified of date / time…living room furniture
Items came when notified of date / time . Very well packed and drivers helpful
Items as described-good quality and sturdy
However units not full wood , too is , doors are like a plastic material- which was a shame as though it was all wood
May 18, 2023
Reply from Chiltern Oak Furniture
Thank you so much for sharing your positive experience with us, Ms Bowman! We value the positive review and are happy to hear that you are happy with our customer services and our products! Looking forward to having you as our customer again! Chiltern Oak Team
Reply from Chiltern Oak Furniture
Hi Mr Barry Balbes, We are so happy to hear you loved the items you received. Thank you for your kind words. Chiltern Oak Team
Good quality and reasonable price fully assembled
Good quality bedside table and five draw chest efficiently dispatched on time and arrived with updates on progress of order
April 16, 2023
Reply from Chiltern Oak Furniture
Thank you so much for sharing your positive experience with us, s woofenden! We value the positive review and are happy to hear that you are happy with our customer services and our products! Looking forward to having you as our customer again! Chiltern Oak Team
Delivery was on time and well packaged…
Delivery was on time and well packaged but after only 2 months the paint is wearing off the wine rack we purchased!
April 27, 2023
Reply from Chiltern Oak Furniture
Hi Elaine, We are sorry to hear that you were not satisfied with your purchase. We strive to provide the best quality products to our customers, and we apologize for any inconvenience that you may have experienced.
If you would like to return or exchange the product, please contact our customer service department and we would be happy to assist you.
Thank you for your time, and we hope that you will continue to shop with us in the future. Chiltern Oak Team
I've bought a couple of things now from…
I've bought a couple of things now from Chiltern. The service is really speedy and the product great quality. I would definitely buy again. No hiccups, no issues just solid products and service - thank you.
March 1, 2023
Reply from Chiltern Oak Furniture
Thank you for sharing your positive experience with us, Tracey! We value the positive review and are happy to hear that you are happy with our customer services and our products! Looking forward to having you as our customer again! Chiltern Oak Team
excellent delivery and service.
I ordered a 3 door wardrobe and 2 bedside cabinets and there all excellent quality for the money.
the delivery men were very polite speedy and efficient
They arrived exactly on time and just got to it. lovely.
I will deal with this company again and let others know about them. lastly I only ordered them 5 working days ago and they delivered on there word.
Thank you and
Kind regards.
Bea. M. O.
June 13, 2023
Unprompted review
Reply from Chiltern Oak Furniture
Thank you so much for sharing your positive experience with us, Bea! We value the positive review and are happy to hear that you are happy with our customer services and our products! Looking forward to having you as our customer again! Chiltern Oak Team
Spot on all round
Packaged and secured in transit excellently, delivered to safe place without any fuss and quality true to description.
May 16, 2023
Reply from Chiltern Oak Furniture
Thank you so much for sharing your positive experience with us, Erin! We value the positive review and are happy to hear that you are happy with our customer services and our products! Looking forward to having you as our customer again! Chiltern Oak Team
The Gloucester painted dressing table…
The Gloucester painted dressing table mirror I purchased is very poor quality and is literally junk. I couldn't be bothered to return it.
April 16, 2023
Reply from Chiltern Oak Furniture
Hi Michael, We are sorry to hear that you were not satisfied with your purchase. We strive to provide the best quality products to our customers, and we apologize for any inconvenience that you may have experienced.
If you would like to return or exchange the product, please contact our customer service department and we would be happy to assist you.
Thank you for your time, and we hope that you will continue to shop with us in the future. Chiltern Oak Team
Poor quality
I bought two bedframes both poor quality, scratches on paint and they refused to do assembly service.
April 17, 2023
Reply from Chiltern Oak Furniture
Hi Andreea, We are sorry to hear that you were not satisfied with your purchase. We strive to provide the best quality products to our customers, and we apologize for any inconvenience that you may have experienced.
If you would like to return or exchange the product, please contact our customer service department and we would be happy to assist you. The assembly service is optional, and if you have opted in and paid for this but they haven't fulfilled it, please do let us know and we will look into this further
Thank you for your time, and we hope that you will continue to shop with us in the future. Chiltern Oak Team
Delivered on time
Delivered on time. Product was very well protected and arrived in great condition. Very happy with the quality.
June 12, 2023
Reply from Chiltern Oak Furniture
Thank you so much for sharing your positive experience with us, David! We value the positive review and are happy to hear that you are happy with our customer services and our products! Looking forward to having you as our customer again! Chiltern Oak Team
Really happy with the purchase of our TV cabinet
Really happy with the purchase of our extra large TV cabinet. Beautifully made and real quality. So good also it coming ready made.
The delivery service could has been better. We couldn't make the first date offered and then the second delivery attempt offered was a wait of 10 days but was cancelled by Chiltern Oak due to staff shortages so we then had a further wait another 3 day for delivery.
May 1, 2023
Reply from Chiltern Oak Furniture
Thank you so much for sharing your positive experience with us, RG! We value the positive review and are happy to hear that you are happy with our customer services and our products! Looking forward to having you as our customer again! Chiltern Oak Team
The Furniture was delivered with…See experience
The Furniture was delivered with information on delivery accurate and timely. When the furniture was delivered the guys took it upstairs due to the weight. The packing was some of the best experienced, no risk of the smallest scratch.
I will defiantly look to Chiltern furniture when looking again
May 1, 2023
Reply from Chiltern Oak Furniture
Thank you so much for sharing your positive experience with us, Garry! We value the positive review and are happy to hear that you are happy with our customer services and our products! Looking forward to having you as our customer again! Chiltern Oak Team
Poor customer service
Very expensive bedside tables arrived damaged. After an email chain they agreed to replace them. Big delay in item received compared to order date. No compensation offered
April 2, 2023
Reply from Chiltern Oak Furniture
Hi Serena, Thank you for bringing this to our attention. We sincerely apologize that your experience did not meet your expectations or our standards. The exchange time frame is specified on the website, and it takes longer as we are following a different protocol in order to avoid any potential damaged to the replacements. I am sorry this might have taken longer than expected.
Thank you for your time, and we hope that you will continue to shop with us in the future. Chiltern Oak Team
Really disappointed with the customer…
Really disappointed with the customer service so far. I ordered a blue bench on the 09/05/23 then was told on the 12/05/23 it was now out of stock. I requested it in white with a link to which one and was told they only had it in Ivory (which is the link I sent) I confirmed that is what I meant as was in the link on the 21st and asked for when it could be delivered and still haven't received a response.
May 9, 2023
Unprompted review
Reply from Chiltern Oak Furniture
Hi Natalie, Thank you for bringing this to our attention. We sincerely apologize that your experience did not meet your expectations or our standards.
Lovely furniture
Lovely furniture. Good price and great delivery service. Couldn’t ask for more ! Thank you
April 30, 2023
Reply from Chiltern Oak Furniture
Thank you for sharing your positive experience with us, Mr Nic! We value the positive review and are happy to hear that you are happy with our customer services and our products! Looking forward to having you as our customer again! Chiltern Oak Team
Good experience so would definitely recommend
The product I bought was as described and came within the specified delivery time. It was well packaged and did not contain any scratches on it.
February 8, 2023
Reply from Chiltern Oak Furniture
Thank you for sharing your positive experience with us, Mark! We value the positive review and are happy to hear that you are happy with our customer services and our products! Looking forward to having you as our customer again! Chiltern Oak Team
Reply from Chiltern Oak Furniture
Thank you for sharing your positive experience with us, Pamela! We value the positive review and are glad to hear that you are happy with our customer services and our products! Looking forward to having you as our customer again! Chiltern Oak Team
Beautiful wardrobe super quality and a…
Beautiful wardrobe super quality and a very good price what more can you ask ex.
April 2, 2023
Reply from Chiltern Oak Furniture
Thank you for sharing your positive experience with us, Jill! We value the positive review and are glad to hear that you are happy with our customer services and our products! Looking forward to having you as our customer again! Chiltern Oak Team
I ordered two sideboards a small and a…
I ordered two sideboards a small and a large one. Both arrived quicker than expected and the packaging was very secure so it meant no damage. The carcass isn’t as good quality as I imagined and the paint finish on the inside isn’t perfect but I would say you get value for money.
April 21, 2023
Reply from Chiltern Oak Furniture
Dear Jeanette, We are sorry to hear that you were not satisfied with your purchase. We strive to provide the best quality products to our customers, and we apologize for any inconvenience that you may have experienced.
If you would like contact our customer service department, we would be happy to assist you.
Thank you for your time, and we hope that you will continue to shop with us in the future. Chiltern Oak Team
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