Chinga Clothing Reviews 

337
TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

If I could give a zero star rating, I would. Zero communication re the late preoders. I have emailed twice but nothing. Well into mid August and no hoodies. The reply below is a lie. I have NOT re... See more

Company replied

Rated 3 out of 5 stars

I do wish I had of read reviews regarding quality prior to purchasing. My order arrived promptly and fits well, I do love the curved hem but the quality isn’t quite what I expected, I certainly did no... See more

Company replied

Rated 2 out of 5 stars

I love the look of the clothing but the inside material peels and covers your under clothes. Items were washed as per label instructions. I have made contact about this which just seemed like excuse... See more

Company replied

Rated 5 out of 5 stars

I started with one hoodie not wanting to 'over commit' but I've placed more orders since then! Proving that these are great hoodies in comfort and aesthetic design. Most of my friends now also have ho... See more

Company details

  1. Shopping & Fashion

Information provided by various external sources

Chinga Clothing creates cut and sewn, high quality street wear for men, women and kids


Contact info

3.1

Average

TrustScore 3 out of 5

337 reviews

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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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3.1

All reviews

(337)

8 reviews in the last 12 months

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Rated 5 out of 5 stars

Jumper I received is beautiful quality

Jumper I received is beautiful quality, looking forward to the other one I ordered!
Also, customer service has been amazing, kind, helpful and made dealing with them an absolute pleasure!
Thankyou again. I can't wait to receive my indigo coloured hoodie! Will be waiting with anticipation 😀

July 13, 2023
Unprompted review
Rated 5 out of 5 stars

Trans-tasman shipping is a plus

Now three orders into my Chinga relationship, I've had fast dispatch twice and am going trans-tasman with the 3rd. Am really happy to be able to order in NZ and ship to whānau in Australia without wondering whether a flight would be cheaper... not all NZ companies offer shipping to AU and vice versa. So thank you for this.

I've read the reviews and have also had fleece transfer from my hoodie onto my undergarments but a few washes later and its fine (I'm happy to trade off fluff with having a soft fleece liner). Also really happy with responsiveness to emails and sorting out my shipping stuff up. Can I add that clearance stock is much appreciated? Makes buying for family far more affordable.

June 28, 2023
Unprompted review
Rated 1 out of 5 stars

Terrible low quality!!! After only wearing my jumper from…

After only wearing my jumper from ChingaClothing twice, the stitching at the shoulder came undone leaving a hole. When I notified chinga they refused a refund or exchange. Because I hadn’t washed it by hand as directed by the tiny tag inside the jumper. So be prepared to wash a hoodie by hand in cold water! Cause otherwise as I assume is predicted by chingaclothing the quality is so bad that after one wash on a gentle cycle is will fall apart!!! $50 on sale not worth a cent. Also label as made in China, not a New Zealand product if that’s what you were expecting. Disgusting customer service.

June 21, 2023
Unprompted review
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Reply from Chinga Clothing

Hi Carly

Sorry you have had a bad experience, returns are based on how long you have had the product and if you have followed the wash care label. Our jumpers are made from good quality fabric hence why the hand wash label, because we want it to last longer. However the jumpers can go on gentle cycle but that is still a customer preference, many factors take place in faults for example if it was tumbled if it was soaked which is also on the care label not to do, so if you don’t follow the care label we can’t really offer a refund but happy to exchange and still depending on how long you have had the product, we never said we were made in New Zealand however we are a NZ company and all our products are designed in NZ, in this day an age it’s impossible to manufacture in NZ so that’s a big ask for such a small company. Hope we can resolve this matter via email as we don’t purposely want to make customers feel like they are at a lost but we do have to follow procedures and be fair to all our customers to

Rated 5 out of 5 stars

I absolutely love my jumper!

I absolutely love my jumper!!
I placed an order and it got lost in transit. Service and communication where sensational and another jumper was sent. When it arrived, I was completely in love. I look.forwatd to order again!

May 26, 2023
Unprompted review
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Reply from Chinga Clothing

Hi Erin, thank you for your kind words, we are so happy we were able to sort out your lost order and you were happy with your jumper! 🥰

Rated 5 out of 5 stars

Clothing/Service A++

Wife loved her hoodie and t shirt for her birthday, beautiful clothing line. Customer service is great, Thank you so much for the prompt response. Thank you for having my order prioritised for shipping when requested.

April 20, 2023
Unprompted review
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Reply from Chinga Clothing

Thank you so much for your nice comments! We're so glad your wife loved her presents 🥰

Rated 3 out of 5 stars

Recently purchased one of the true…

Recently purchased one of the true black hoodies and only worn once and have the material already turning into biddy bits. Disappointed a little as they are very warm and comfortable.

March 25, 2023
Unprompted review
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Reply from Chinga Clothing

Hi Jasmine, we're sorry this has happened to your hoody. Feel free to email us and we can discuss it further - info@chingaclothing.co.nz 🖤

Rated 4 out of 5 stars

Drawstring in tights snapped

Im so Inlove with their shirts and jumpers and the tights were always out of stock when I finally found some in stock and on special I was so friggan excited I ordered their last 2 pair at first wow !amazing! "I love these tights" unfortunately and hour into my day and they were a perfect fit not to tight at all, not too loose the elastic had snapped in them I found myself pulling up my tights all day until I realised their was an elastic in them and it was snapped I love them so much I found a way to tie it off but it keeps coming loose 😭 but Chinga clothing Shirts , jumpers , scrunchies are amazing and really true to size. They look even better on in real life even the tights

March 17, 2023
Unprompted review
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Reply from Chinga Clothing

Hi Kyah, thank you for the nice comments regarding our shirts and jumpers. We're sorry this has happened to your tights! We will be happy to sort out a refund for you as it sounds like a faulty item. Please email returns@chingaclothing.co.nz and our customer service ladies will be able to assist you 😊

Rated 5 out of 5 stars

I will definitely be back

This is my second purchase from Chinga , my first purchase arrived last week , absoutely love the t shirt and as they were on special decided i would have a couple more . This time i wanted to use After pay , but it just wouldnt work for me , had a couple of days of emails back and forth and finally we worked it out :) Thank you for your patience Clarissa and Aroha . :)

February 28, 2023
Unprompted review
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Reply from Chinga Clothing

Hi Gaylene, thank you so much for your kind words. We're so happy you're happy with your purchases and our lovely customer service ladies support, I will pass on the nice comments to them 🖤

Rated 5 out of 5 stars

10/10

I stumbled across Chinga in an Instagram ad and they were doing a massive boxing day sale so I ordered a couple dresses and tees. Being pregnant I got a size too big and when arrived they were too too big even with a bump. I emailed the exchange services and they were swapped, no questions. I had to choose different colours and styles but the whole process was so easy. Now I have the right size and are perfect. So comfortable. Will definitely be shopping here again.

February 1, 2023
Unprompted review
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Reply from Chinga Clothing

Hi Amber, thank you so much for your kind words, we're so glad we made the exchange process pleasant for you 🖤

Rated 1 out of 5 stars

5 weeks i waited for my order!

5 weeks i waited for my order!! When i enquired about where my order was i was met with rude replies about it not being their fault! Clothing was ok quality but looked nothing like the photos, personally would not buy from them again but only because of the way they treated me when i emailed them after waiting 4 weeks.

January 17, 2023
Unprompted review
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Reply from Chinga Clothing

Hi Cheryl, we have requested more information so we can look into this further for you but unfortunately you have not replied.

During our Christmas rush our dispatch team and the international courier system does have delays, which would have attributed to the wait.

Rated 5 out of 5 stars

I love CHINGA 10/10

I love CHINGA specially as I am a bigger person. I placed a few orders for the T-shirt’s to be shipped to Australia and unfortunately the order was lost by the transport company but I honestly couldn’t fault the help that I have received and how quickly the response of my emails have been 10/10 this has not turned me off to place my next purchase hopefully really soon

January 18, 2023
Unprompted review
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Reply from Chinga Clothing

Thank you so much for your kind words Emily, I will pass them on to our customer service team 🥰

Rated 1 out of 5 stars

I brought a T-shirt

I brought a T-shirt. The material feels very cheap and the stitching is coming undone in several places. Disappointing as I have brought several things from Chinga that I love but I am now hesitant to buy anything in the future incase the quality is great.

December 29, 2022
Unprompted review
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Reply from Chinga Clothing

Hi Stephanie, we can't find a recent order for you. The order that we think you may be referring to was placed February 2022, nearly a year ago now.

If you were not happy with the item at the time you had received your order we would have been more than happy to resolve this with you.

Please let us know if this is regarding a more recent order, and we will forward your comments on to our design team.

Rated 5 out of 5 stars

Their SALE caught my eye

Their SALE caught my eye, and being a more voluptuous gal, I wondered if anything was in my size. Well blow me down with a feather, YES! I ordered two dresses and squealed with excitement when they arrived...AND they fit perfectly YAY!! Thanks Chinga, this is the second time I've purchased from you and been completely ecstatic with my purchase :)
Merry Christmas!!

December 14, 2022
Unprompted review
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Reply from Chinga Clothing

Thank you so much Teri for your lovely words, we do try hard to offer size inclusivity. We are so glad you were happy with your purchase 🖤

Rated 2 out of 5 stars

Zoe tights…

Bought 2 pairs of the Zoe activewear pants for work, first wear on the first pair the elastic broke! On the second pair the elastic stayed in tact but decal started peeling on the second wear!!!
Really disappointed $67 for rubbish, thanks chinga.

December 10, 2022
Unprompted review
Chinga Clothing logo

Reply from Chinga Clothing

Hi Sam, we are sorry our Zoe Tights did not meet your expectations. We have sent you an email so we can organise a return for a refund.

__

Hi Sam we have tried to email you to get more information to resolve this for you, we are sorry this has happened and would love for you to reply back, so we can come up with a solution.

Rated 5 out of 5 stars

Excellent quality clothing

Besides the excellent quality clothing, the service is top notch. I've purchased numerous items from these guys and they have been excellent every time. Fast shipping. Sensational quality and customer service is unrivaled.

November 1, 2022
Unprompted review
Chinga Clothing logo

Reply from Chinga Clothing

Thank you so much for the positive review Cassandra! We will pass it on to the customer service team 🥰

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