I had an issue with delivery options to my postcode, and the customer care team, specifcally Julita, went above and beyond to help. They were responsive, helpful and wonderful to deal with. Add... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Having shopped with Chinti and Parker for around 5-6 years, I very rarely buy cashmere from anywhere else. Excellent quality, nice reward scheme etc. Recently there was a mishap on the couriers pa... See more
Company replied
Please be aware there is a £5 refund processing fee on top of the postal charge returns. Absolutely shocking and not aware of any other retailer claiming such a charge. Quality is not what it once wa... See more
Company replied
Fantastic, what a lovely company to deal with. I can’t recommend Chinti & Parker highly enough. Customer service (Julita) is amazing. I purchased the Sol maxi dress, and the embroidered Oxford shirt.... See more
Company replied
Company details
About Chinti & Parker
Written by the company
About Chinti & Parker
Chinti & Parker aims to enliven and invigorate women’s wardrobes with knitwear that celebrates joyful colour, timeless shapes, and innovative texture.
Chinti & Parker’s full offer includes knitwear which packs a sartorial punch. Signature styles such as, luxe loungewear, nostalgic collaborations and colourful separates.
Uplifting and positive, Chinti & Parker's pieces are made from the highest quality materials and stand the test of time. Made with consideration and kind to the planet.
Contact info
10-11 Greenland Place , NW1 0AP, London, United Kingdom
- +44 207 016 4312
- info@chintiandparker.com
- www.chintiandparker.com
4.0
Great
579 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 21% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Customer Service
Laura, customer services, was so helpful when Royal Mail were slow with the delivery. Greatly appreciated.
May 10, 2024
Reply from Chinti & Parker
Hi Sandra,
Thank you for taking the time to write this 5-star review!!
We appreciate your feedback
Best,
Chinti and Parker
Reply from Chinti & Parker
Hi Judith,
Thank you for taking the time to write this 5-star review!!
We appreciate your feedback
Thanks,
Chinti and Parker
Reply from Chinti & Parker
Hi Becky,
Thank you for taking the time to write this 5-star review!!
We appreciate your feedback
I love my new dress!
I love my new dress! Your shipping is great and I will order again.
April 15, 2024
Reply from Chinti & Parker
Dear Lee,
Thank you for taking the time to write this 5-star review!!
We appreciate your feedback
Reply from Chinti & Parker
Dear Miruna,
Thank you for taking the time to write this 5-star review!!
We appreciate your feedback
Reply from Chinti & Parker
Hi,
Thank you for your 5-star rating and for being an amazing part of our journey.
Your support means everything to us, and we can’t wait to exceed your expectations every time you choose us.
Chinti & Parker
Reply from Chinti & Parker
Dear Mrs Calcott,
Thank you for taking the time to write this 5-star review!!
We appreciate your feedback
Reply from Chinti & Parker
Hi Veronica,
Thank you for your 5-star rating and for being an amazing part of our journey.
Your support means everything to us, and we can’t wait to exceed your expectations every time you choose us.
Chinti & Parker
Fabulous Jumper.
Great jumper. Lovely lightweight very soft cashmere. Great shape and so comfortable. This is my second colour in this style, I love them. Fabulous value for money … thank you C&P
April 3, 2024
Reply from Chinti & Parker
Dear Linda,
Thank you for taking the time to write this 5-star review!!
We appreciate your feedback
Reply from Chinti & Parker
Hi Jung Hoon Lee,
Thank you for your 5-star rating and for being an amazing part of our journey.
Your support means everything to us, and we can’t wait to exceed your expectations every time you choose us.
Chinti & Parker
Very fast
Very fast, uncomplicated. Delivery overseas is expensive though - the most expensive site I’ve used in fact. $40 to send to Australia, compared to the usual $20.
April 8, 2024
Reply from Chinti & Parker
Dear Mrs Barbara,
Thank you for taking the time to leave this review.
We are sorry to hear you feel this way.
Please contact our customer service team at info@chintiandparker.com to get a resolution to your issue.
Chinti & Parker
Reply from Chinti & Parker
Dear Angela,
Thank you for taking the time to write this 5-star review!!
We appreciate your feedback
Reply from Chinti & Parker
Dear Charlotte,
Thank you for taking the time to write this 5-star review!!
We appreciate your feedback
Reply from Chinti & Parker
Hi Mrs Stephen,
Many thanks for the 5-star rating. If there’s anything we can do to improve our offering, please let us know!
Best
Chinti & Parker
Reply from Chinti & Parker
Dear Mrs Elsie,
Thank you for taking the time to write this 5-star review!!
We appreciate your feedback
Easy to complete order online
Easy to complete order online. Delivery was very prompt and item beautifully packed.
April 4, 2024
Reply from Chinti & Parker
Hi Anne,
Many thanks for the 5-star rating. If there’s anything we can do to improve our offering, please let us know!
Best
Chinti & Parker
Loved the design but felt the quality…
Loved the design but felt the quality of the jumper had really gone down from previous purchases. So thin! Have kept it but not as delighted as previous purchases.
March 28, 2024
Reply from Chinti & Parker
Dear Rosemary,
Thank you for taking the time to leave this review.
Could you please contact our customer service team on 02070164312 or via email at info@chintiandparker.com?
We would like to get to the bottom of this as soon as possible.
We look forward to hearing from you!
Easy purchase
Easy purchase, fabulous product arrived in Australia within 5 days of purchase!
March 27, 2024
Reply from Chinti & Parker
Dear Mary,
Thank you for taking the time to write this 5-star review!!
We appreciate your feedback
Reply from Chinti & Parker
Hi Gurrishma,
Many thanks for the 5-star rating. If there’s anything we can do to improve our offering, please let us know!
Best
Chinti & Parker
Reply from Chinti & Parker
Dear Sunier,
Thank you for taking the time to write this 5-star review!!
We appreciate your feedback.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.