Chippenham Motor Company Reviews 

325
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally welcoming, professional, and knowledgeable, making every interaction feel genuinely pleasant. Consumers find the overall vehicle buying process wonderfully seamless and truly appreciate the relaxed, unhurried atmosphere inside the showroom. However, some people mentioned facing communication gaps and frustrating delays when trying to arrange vehicle repairs or follow-up support. A few reviewers also noted feeling completely ignored by team members or experiencing unnecessarily long wait times during their visits. Other individuals expressed strong dissatisfaction with the lack of proactive updates and poor aftercare service following their vehicle purchase.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that employees are exceptionally friendly,... See more

Service

Clients share satisfaction regarding the service, noting that staff members are helpful, transparent, and... See more

Customer service

Users describe positive interactions with customer service, noting that staff members go the extra mile to... See more

Product

Reviewers mention positive feedback about product, expressing deep satisfaction and noting that their newest... See more

User experience

Consumers find user experience to be positive, highlighting a smooth process from start to finish with no... See more

Reviews shaping this summary

Rated 4 out of 5 stars

John helped me alot when buying my car, he put my mind at ease with the whole process. He explained everything fully, and help me with the finance process. Thank you John!

Company replied

Rated 5 out of 5 stars

We have been kept fully informed during the entire process of exchanging our vehicles for new vehicles. Jack has been clear and answered any questions we have had, even when we have asked them more th... See more

Company replied

Rated 5 out of 5 stars

We bought our first electric vehicle from CMC and had very professional and efficient service from the first point of contact through to picking up the vehicle and have also been contacted after colle... See more

Company replied

Rated 5 out of 5 stars

Had the privilage of purchasing my used Kia Stonic from Lawrence at Kia Chippenham. He was very helpful in fulfilling my requirments and found communication to be very good. Lawrence was quick t... See more

Company replied


Company details

  1. Car Dealer
  2. Car Inspection Station
  3. Car Service
  4. Kia Dealer
  5. SEAT dealer
  6. Used Car Dealer

About Chippenham Motor Company

Written by the company

Our established family-run business has been keeping Chippenham and the surrounding areas on the road for over 20 years.

From our Bumpers Farm dealership, we represent leading manufacturers including Kia and SEAT, we have access to fantastic new car offers across their ranges. Our extensive used car department has a forecourt full of personally selected and approved used vehicles and our aftersales department offers first-class repairs, parts and servicing for all makes and models.

Based in the heart of Wiltshire, the local towns of Calne, Corsham, Devizes, Marlborough and Melksham, Trowbridge are all within 30 minutes drive time of all three dealerships.

Every member of our staff is fully trained to be a specialist in their discipline, with manufacturer-trained technicians delivering first-class aftersales care, and our sales team offering a friendly, warm welcome. For an outstanding experience, visit our friendly experts at Chippenham Motor Company today.

You can also visit our sister dealership, MRG Chippenham, on Bath Road, Chippenham. Here, we offer an incredible range of quality used vehicles from leading manufacturers. Their approved Ford & Volvo aftersales departments provide top quality care to all makes and models.

Chippenham Motor Company Ltd is an Appointed Representative of Automotive Compliance Ltd, which is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Chippenham Motor Company Ltd to act as a credit broker, not as a lender, for the introduction to a limited number of finance providers and to act as an agent on behalf of the insurer for insurance distribution activities only.


Contact info

4.1

Great

TrustScore 4 out of 5

325 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 10% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(325)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service at CMC Chippenham.

I have just taken possession of my new outstanding KIA NIRO in pearl white. I initially had a small fault on the front grill. I’d visited CMC on two separate occasions and the advice and help given to me was very positive from two mechanics at separate times. The members of staff were very pleasant and knowledgeable. The service staff fall into the same category. Outstanding in every respect. My fault was sorted and the car was washed afterwards. I would highly recommend CMC Chippenham to all future customers. Merry Christmas to you all at CMC🎄🎅🏻
PS; I enjoyed my coffee from the machine in the customer waiting lounge.

December 17, 2024
Unprompted review
Chippenham Motor Company logo

Reply from Chippenham Motor Company

Thank you for this great review, Allan. We hope to see you again in the future.

Rated 5 out of 5 stars

Very good service by Jack Light.

Very good service by Jack Light.
Friendly,efficient, stress free ....could not have been better.

December 17, 2024
Unprompted review
Chippenham Motor Company logo

Reply from Chippenham Motor Company

Thank you for this great review, Julie. We hope to see you again!

Rated 5 out of 5 stars

5* Kia Chippenham

I cannot recommend Paul & John enough. Having just purchased a Sportage - the service received from the test drive, knowledge of all the options through to being kept up to date on the delivery to collecting the car has been 5*. If you want a Kia go to Chippenham.

December 14, 2024
Unprompted review
Chippenham Motor Company logo

Reply from Chippenham Motor Company

Thank you for this wonderful review. We hope you're enjoying your new car and look forward to seeing you again in the future!

Rated 5 out of 5 stars

Great customer service from Johnn

Great customer service from John, even when there were issues from the lender he was on hand to assist and keep things moving

November 2, 2024
Unprompted review
Chippenham Motor Company logo

Reply from Chippenham Motor Company

Thank you for taking the time to leave this great review. We hope to see you again.

Rated 5 out of 5 stars

Great customer service

Great customer service. Naomie called and answered all my questions and was so helpful and friendly.

November 17, 2024
Unprompted review
Chippenham Motor Company logo

Reply from Chippenham Motor Company

Thank you for this wonderful review!

Rated 5 out of 5 stars

Just taken delivery of new EV3

Just taken delivery of new EV3. The whole experience from initial interest to driving the car away outstanding. Very pleasant and knowledgeable sales staff happy to take as much time as needed. Always on hand to help with post delivery queries helping to get the most out of the car and its wide range of functions. All-in-all would recommend CMC.

November 22, 2024
Unprompted review
Chippenham Motor Company logo

Reply from Chippenham Motor Company

Thank you for this wonderful review, Alan. We hope you enjoy your new Kia EV3 and look forward to seeing you in the future.

Rated 5 out of 5 stars

Exceptional service from the staff at…

Exceptional service from the staff at Chippenham motor company. Naomi & Chris were great helping me with my Peugeot issue.

November 25, 2024
Unprompted review
Chippenham Motor Company logo

Reply from Chippenham Motor Company

Thank you for this wonderful review, Rich! We hope to see you again in the future.

Rated 5 out of 5 stars

We purchased a Seat Arona from John and…

We purchased a Seat Arona from John and we are very happy, he was so helpfull & very kind and was very knowledgeable.

November 22, 2024
Unprompted review
Chippenham Motor Company logo

Reply from Chippenham Motor Company

Thank you for this great review. We hope you are enjoying you SEAT Arona and look forward to seeing you again.

Rated 5 out of 5 stars

great customer service

great customer service, naomi was helpful regarding our current service. great team

November 25, 2024
Unprompted review
Chippenham Motor Company logo

Reply from Chippenham Motor Company

Thank you for taking the time to leave us this great review!

Rated 5 out of 5 stars

I could not get through to the parts…

I could not get through to the parts department so I went through to sales and was looked after by John, can't thank him enough for sorting me out and saving me time.

November 24, 2024
Unprompted review
Chippenham Motor Company logo

Reply from Chippenham Motor Company

Thank you for this great review, Steve! We are so pleased we could help.

Rated 5 out of 5 stars

Another great experience at Chippenham…

Another great experience at Chippenham Motors. This is our second new vehicle purchase from them. John Marchant was very helpful with the whole purchasing process, Thanks John. Marion & John Street

November 8, 2024
Unprompted review
Chippenham Motor Company logo

Reply from Chippenham Motor Company

Thank you for this great review. We hope you are enjoying your new car and look forward to seeing you again in the future.

Rated 5 out of 5 stars

Customer service on point from Naomi

Customer service on point from Naomi, great email communication with speedy replys. Thanks

November 21, 2024
Unprompted review
Chippenham Motor Company logo

Reply from Chippenham Motor Company

Thank you for taking the time to leave us this wonderful review, Carley!

Rated 5 out of 5 stars

Very Pleased

John was really helpful and is still in contact

November 15, 2024
Unprompted review
Chippenham Motor Company logo

Reply from Chippenham Motor Company

Thank you for this great review!

Rated 5 out of 5 stars

Naomie was a really patient and…

Naomie was a really patient and understanding when I spoke to her. She took the time to answer all my questions. Thank you.

October 29, 2024
Unprompted review
Chippenham Motor Company logo

Reply from Chippenham Motor Company

Thank you for taking the time to leave us this great review. We hope to see you again in the future.

Rated 5 out of 5 stars

Had a really pleasant experience

Had a really pleasant experience, Naomi helped me with a booking after a follow up call, she was professional and informative.
A testament to Kia.

November 16, 2024
Unprompted review
Chippenham Motor Company logo

Reply from Chippenham Motor Company

Thank you for this great review. We are so pleased you had such a positive experience and hope to see you again

Rated 5 out of 5 stars

Customer service. I had my cars first MOT booked in…

I had my cars first MOT booked in plenty of time but had to cancel it when I caught covid. After recovering I telephoned the service department only to be told that there were no more MOT appointments available until well after my MOT was due. However, Ramona then called me back having arranged an extra MOT appointment specially for my car before the test was due. Many thanks Ramona for your great customer service.

November 9, 2024
Unprompted review
Chippenham Motor Company logo

Reply from Chippenham Motor Company

Thank you for this fantastic review, Doug., We are so pleased our team were able to help and we look forward to seeing you again in the future.

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