Choice Furniture Superstore Reviews 

15,263
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 1,148 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the furniture and the polite, professional delivery teams who ensure items are carefully set up. Consumers also appreciate the straightforward online ordering process, alongside clear and regular communication regarding delivery schedules and updates. Though some customers noted issues with delayed orders and considerably longer waiting times than initially advertised. A few people also mentioned frustrating difficulties receiving refunds or experiencing extended delays for their money back after cancelling purchases. Some reviewers additionally expressed disappointment regarding unexpected product flaws or items not meeting expectations.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, highlighting that orders often arrive on time.... See more

Product

Consumers find product to be positive, highlighting the great quality and affordable prices of various items.... See more

Order

Customers had ambiguous experiences with order processes, reflecting significant disagreement in reviews.... See more

Quality

Clients share positive opinions on quality, highlighting that items are solidly built, well finished, and... See more

Service

Customers consistently note positive experiences with service, highlighting professional and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very happy with our outdoor table we have just received. Delivery was excellent with an arranged date and a phone call when ten minutes away. Also the delivery men carried the heavy package round to o... See more

Rated 4 out of 5 stars

Online ordering was easy and communication was great with regular updates about delivery. It did take slightly longer than advised to arrive at their warehouse before they could deliver. But once it d... See more

Rated 5 out of 5 stars

I’m very impressed with this Company. Ordering was easy via the web site. I wanted to match another piece of furniture. A simple search of their web site identified the manufacturer and model. Deli... See more

Rated 5 out of 5 stars

Website was easy to use, great selection of items in stock, huge amount of choice. Item was an amazing price, as there was a sale & with free delivery. The sofa bed is really gorgeous, it looks fantas... See more


Company details

  1. Furniture Store
  2. Bed Shop
  3. Bedroom Furniture Store
  4. Blinds Shop
  5. Decoration and Interior Design Store
  6. Living Room Furniture Store

Information provided by various external sources

Choice Furniture Superstore is one of UK's fastest growing independent, family-run furniture retailer, offering high quality furniture & outstanding services to customers across UK. We have our own fleet of van's delivering nationwide to make sure your furniture reaches you in good condition without any transit damages.

Choice Furniture Superstore

Written by the company

inspired by you.
With over 17yrs experience in furniture retail we guarantee you 5 Star pre & post sales service. Customer satisfaction is very important to us and we don’t mind to go an extra mile to guarantee a very joyful shopping experience.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

15K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(15,263)

1,098 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Sideboard

Great price and delivery process and booking was easy.

Lead time for the furniture was longer than I would have expected.

August 13, 2026
Rated 5 out of 5 stars

Beautiful bookcase and fantastic service

Ordered a beautiful mango wood bookcase from this company. After shopping around, it had the best price compared to other retailers. Customer service was brilliant - they kept me updated at every stage and contacted me to check I was satisfied with the delivery. Product arrived in excellent condition. Would definitely purchase from this company again and recommend to others.

August 12, 2026
Rated 5 out of 5 stars

Fabulous service and beautiful, quality furniture.

Delivery a little slower (12 days) than the advertised 3 - 5 days but it was definitely worth the wait. We are absolutely thrilled with the Milan marble coffee table. Friends have commented that it looks stunning, stylish and expensive. In fact, we are so pleased we have also ordered the matching side table.

Delivery guys were so helpful, which was much appreciated as this is an extremely heavy piece of furniture.

August 12, 2026
Rated 5 out of 5 stars

First-class service

Easy and fast process, ordered and received within a couple of days. Taken to room where I wanted it and assembled. Would highly recommend this company.

August 11, 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

Excellent experience with CFS Furniture! The quality of the furniture is fantastic, and the whole process was smooth and straightforward from start to finish. The furniture looks even better in person, feels well made, and offers great value for money.

The customer service was also excellent, professional, helpful, and responsive throughout. Delivery was handled well, and everything arrived as expected.

I’m genuinely pleased with my purchase and would happily recommend CFS Furniture to anyone looking for stylish, good quality furniture at a reasonable price. I will definitely be using them again!

August 4, 2026
Unprompted review
Rated 5 out of 5 stars

Great quality and price

I purchased a lovely mango wood console table from CFS at a really good price. Although delivery took a little longer than some high street retailers, I felt the saving in price made it well worth the wait. CFS kept me updated throughout via their online portal, and the console table actually arrived slightly ahead of the estimated delivery date.

The table arrived in excellent condition with no damage. The only minor niggle was that the drawer knob had a slight manufacturing issue and couldn’t be fully screwed in. CFS contacted me the following day to check that everything was satisfactory and offered to arrange a replacement through customer service. I declined, as the replacement would have only cost around £10 and I actually found some alternative knobs that suited my décor even better.

Overall, I had a great experience with CFS. The product is lovely, the price was excellent, and the communication throughout was very good. I would definitely recommend them.

July 29, 2026
Unprompted review
Rated 5 out of 5 stars

All went smoothly

All went smoothly, information emails ( when they expected to receive chair, when it would be delivered etc., ) Chair was as the image on website, quality comparable with similar in some stores, so I think good value.

August 7, 2026
Rated 5 out of 5 stars

Keeping us up to date regarding the…

Keeping us up to date regarding the actual order and the delivery schedule.

The delivery was made when expected and the items placed where required.

The quality and appearance of the items exceeded our expectations with the result that we are really pleased with our purchase

August 6, 2026

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