Choice Home Warranty Reviews 

61,062
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 9,804 reviews, reviewers had a great experience with this company. Customers frequently mention that the staff and dispatched technicians are exceptionally professional, courteous, and very helpful when solving various household problems quickly. Many consumers also deeply appreciate the fast response times, highly efficient scheduling, and exceptionally smooth claim submission processes experienced throughout their daily interactions. Some reviewers were not happy with delayed appointments, sluggish communication, and unexpected claim denials regarding their specific home warranty coverage plans. A few people additionally mentioned facing frustrating out-of-pocket expenses or experiencing long waiting periods before getting their broken home appliances finally repaired.

What people talk about most

Service

Customers had ambiguous experiences with service, reflecting widely varying opinions. While some reviewers... See more

Staff

Reviewers mention positive feedback about staff, highlighting that technicians and representatives are... See more

Claim

Users describe ambiguous interactions with claim processes, reflecting a clear division in consumer feedback.... See more

Warranty

People report ambiguous experiences with warranty, reflecting a wide split in customer satisfaction. Some... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with experiences varying greatly depending on the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Choice was quick to respond when claim started. And then when additional damage to furnace continued claim repairs very fast. Other than the cost which I thought was going to be 100% but was about 60%... See more

Rated 4 out of 5 stars

Broken glass in our dishwasher filter was cleaned out and the appliance now works again. Just a $65 fee! Technician arrived on time although Choice had the appointment 2 days later….and remember to do... See more

Rated 5 out of 5 stars

We had a reasonably prompt appts for service. The techs were communicative and pleasant. They gave us good service. We stopped using your srervice about 18 months ago when we could not get timely appo... See more

Rated 5 out of 5 stars

David was fantastic. He explained the entire process and answered all of our questions. I give a lot praise. In this current economy to sell a home warranty with all of the new housing out there, show... See more


Company details

  1. Insurance Agency
  2. Financial Consultant

Written by the company

Choice Home Warranty plans offer comprehensive protection against the high cost of repair or replacement of properly maintained major systems and appliances. A policy holder calls our claims center and pays a modest service call fee per claim when a problem or repair need arises

Written by the company


Contact info

3.9

Great

TrustScore 4 out of 5

61K reviews

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3.9

All reviews

(61,062)

9,503 reviews in the last 12 months

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Rated 1 out of 5 stars

I would select zero or negative rating…

I would select zero or negative rating number if possible! This company has the most harassing business practices of any company that ive ever seen.

Ive declined their offer and asked that i be removed from their phone list 2-3 months ago. They will not honor my request and continue to call weekly.

June 18, 2026
Unprompted review
Rated 3 out of 5 stars

So so

Ultimately, the contractor was great and fixed the problem quickly.

However, CHW initially assigned a company that could not do the work for nearly two weeks. This is often the case w CHW. Waiting two weeks for an AC repair when temps are 95 degrees is untenable.

I had to push back multiple times through multiple layers of AI and real humans before the company finally reassigned it to someone who could be there the next day.

I understand increased demand during temperature extremes, cold or hot, but you are the pros and have all the data from years of doing this to be able to do much better demand/capacity planning, and have extra assets available to provide timely customer service.

August 17, 2026
Rated 5 out of 5 stars

Outstanding Support

Leslie M was very helpful and understanding. She was very pleasant to talk with and very helpful especially with Military Service Members and Veterans. Highly recommend CHM.

August 14, 2026
Rated 5 out of 5 stars

Great service/happy customer


I had a great experience with Choice Home Warranty. They responded quickly, provided great service, and found an excellent technician to take care of the issue. The technician was professional, knowledgeable, and got the job done in a timely manner. I’m very pleased with the service and would definitely recommend Choice Home Warranty!

August 17, 2026
Rated 1 out of 5 stars

They denied my AC repair claim

They denied my AC repair claim. My 10-year-old AC condenser has developed a leak, but they are claiming the damage is not covered because the condenser coil fins have become bent and clogged with debris, allegedly causing improper airflow and the leak.

However, the technician they sent clearly stated that the bent fins did not cause the leak. This appears to be nothing more than an excuse to avoid paying for a covered repair. Their handling of the claim has been extremely frustrating and, in my opinion, shady.

I’m going to contact the Better Business Bureau (BBB) and my lawyer to challenge the denial and pursue the matter further.

August 14, 2026
Unprompted review
Rated 1 out of 5 stars

Zero stars it's scaming company

Zero stars it's scaming company
I need them twice.. first when I had a small leak in my garage roof then when my water heater needed to be replaced
In the first case they denied me and in the second case they told me that I have to pay eleven hundred under non covered conditions instruction which is scam
Save the thousands you pay for their membership my friend cuz it's going to help you to fix without even hustling with them

August 17, 2026
Unprompted review
Rated 1 out of 5 stars

My dishwasher went bad and the experiecne I have with Chpice Home Warrenty is horrible

Choice Home Warrenty - Stay Away from it - My dishwasher went bad and the technician came and gave an estimate of $ 395 for repairs. The replacement cost of my Dishwasher is $1200 to $1400. The mAke and model is Whirlpool Model WDT750SAKB0. TO MY SURPRISE CHOICE IS OFFERING THE REPLACEMENT OF THE DISHWASHER AND THE MONEY THEY ARE OFFERING IS $272. Less than thee repair cost??

August 17, 2026
Unprompted review

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