Choice Home Warranty Reviews 

CHOICE HAS BEEN MY HOME WARRANTY SERVICE PLAN FOR MANY YEARS AND I HAVE BEEN SO SATISFIED WITH THEM AND THEIRyou are updated constantly and checked on ntil your job is complete.WHOLE PROCESS. FROM THE FIRST CALL U

The answer to all my questions

He did solve the issue well with my refrigerator. So far it us working fine.

Your company said my problem was a preexisting problem and there was not any coverage. The HVAC was properly working on 8/7/2026 when I left on that date in the afternoon and when I returned on the afternoon of 8/102026 the HVAC was not working. I do not believe it was a preexisting problem and You have no proof it was!!

I had an emergency situation and Choice sent someone out immediately. They made the whole process flawless.

Their latest SCAM:

Garage Door coil spring replacement. $150 'adjustment' charge not covered by Contract...

Don't waste your money on CHW!

Jim Fitch
Winter Park, FL

What I had a problem with is actually the fact that my appointment to have my hot water heater fixed was Monday then today. The handyman didn't even call to say he wasn't coming!! The four of us have been taking cold showers for a week!!
Jim Windsor

The service company we were assigned to was not able to schedule us for 10 days. Once the technician came out and determined the problem, he ordered parts, which arrived in a few days, but they couldn’t schedule another technician to install them for another 10 days. Too long to go without a working refrigerator. We’re still waiting.

I think the best way to describe them, they lure you with an aggressive sales pitch, and then do not deliver when their service is needed. I have a water heater leak and after reporting the issue and paying the $75 service fee, I find myself having to basically pay for the replacement of the water heater as well. An additional $1850.00 out of my pocket. They claim the policy only covers the water heater itself which they pay$500 wholesale for and that’s the limit they pay. Mind you I have read their warranty policy until I have become dazed. Stay away from them!!

Explained everything thing and gave me discounted price for one year.Adrian was very nice and polite,

The conversation was adequate, not pushy at all

my over range microwave range went out. You emailed me said it needed to be replaced and offered me $194.00 and said you could not replace it. Had an interview with case manager explained You cannot buy a microwave with $194.00. Case manager stated we do not pay retail said that's all you are getting. I ask to Speak to her supervisor and was told their is no one above me. I am now looking to cancel choice and get a different company. I cant belive you cannot replace my microwave.

This is absolutely the worst company I have ever dealt with. This claim on my AC unit has dragged out since July 4, 2026, and still hasn’t been fixed. The first technician to visit stated my unit was low on coolant, and the unit needed to be replaced. Choice stated his diagnostics were inconsistent. Ten days later, a second technician came out, and his diagnostics stated the same, low on coolant and needs a new unit. Choice stated he didn’t turn his diagnostics in. I called him and assured me he did. The third technician was scheduled to come on Friday, 08/07, but they canceled and rescheduled to Wednesday, 08/12, I called the company back and rescheduled to Monday, 08/17, but Phoenix Heating and Air was a no show/no call. I then called both Choice and Phoenix, and the appointment was canceled, but neither company took the time to notify me. I’m now set up for Wednesday, 08/19, and have little hope this call will be successful. Avoid both these companies if possible. Please check other feedback for both on google, yelp, etc.

I had customer service agent who was very patience and understanding that made me feel welcome.

The gentleman on the phone explained everything and made it easy.

Choice Warranty's response was immediate. The repair technician was knowledgeable, friendly, honest, and efficient. I would highly recommend Choice Warranty to anyone looking for a good home warranty service.

Easy to start a claim. Helped when first company was junk. Sent a fantastic company next.

Everything was professional and all questions were answered.

Knowledgeable staff and quick responses.
Awesome customer care!
Caridad Diaz is fantastic!!

I would select zero or negative rating number if possible! This company has the most harassing business practices of any company that ive ever seen.

Ive declined their offer and asked that i be removed from their phone list 2-3 months ago. They will not honor my request and continue to call weekly.