Choice Hotels Reviews 

The location in Lakewood, is the worst. There is a person that works there, by the name of Leslie and there is a maid there, who steal and lie. Leslie and this maid stole my Tiffany's bracelet, some clothes, and money.
Then made fun of my son and I for being homeless. She made us leave in the middle of a rainstorm, knowing we have car.
I have contacted the corporate office and they do not care at all. If you stay, but I recommend you do not, lock up your valuables. Watch out for the maid as well. She claims to only speak and understand Spanish, but she knows English.
DO NOT STAY! LESLIE AND THE MAID STEAL!!!!!!

My husband rented a room at Choice Hotels on two occasions when I wasn't with him. The credits never showed up on my account. I called and after waiting on hold was told that that person couldn't do anything but to call a different number that would be able to help. I was also told that they wanted to reward me for my time by having me stay on the line to get more points. I'd been suckered into that before and knew it is just a sales pitch. I called the other number and was again put on hold before finally being told that since room was in my husband's name Choice refuses to give us credit saying the reservation had to be in MY name. If that is the case why didn't either hotel tell him that at the time? I asked to speak to a supervisor and was told the answer would be the same. I asked for an email address for someone who could make a decision and was told no. She said my only option was the contact info on website. After finally finding a form that didn't require a confirmation code (didn't have one since was a walk-in situation) and spending even more time writing an explanation of the situation the form came back saying something had gone wrong and it wasn't submitted so that time was also totally wasted!! I tried replying to an email I had received from them but it came back that it is unmonitored and referred me back to the site that also went to LaLa Land. They obviously don't want any feedback.

I just stayed in the Econo Lodge in St Appolinaire Quebec and it was such a blessing and relaxing experience for me. After driving 10 hours from Niagara, I was greeted at the front desk by Alicia who was very helpful and professional.
My room was clean, sheets crisp and everything was just at right. Later that night I slipped into the lobby bar for a beer and Alicia assisted with this also. Prices were very reasonable.
Next morning the continental breakfast was great and checkout was seamless. Hotel price was very reasonable. 15 from Old Quebec City ( a must see,).
Thank you to all. I'll stay here and recommend it to others.

The website is impossible to change or cancel a reservation. I'm sent to a link that says it has blocked content.

I recently booked a stay at Country Inn & Suites by Radisson, Lewisburg, PA over the phone with Mattew from Choice Hotels, and unfortunately, my experience was far from satisfactory. What was advertised as a economical getaway turned out to be a string of disappointments from start to finish.
First and foremost, the booking process itself was misleading. On Google Hotel the fee of Quality Inn New Columbia-Lewisburg was $58.00 and Mattew said that he could keep this fee for Country Inn & Suites by Radisson, Lewisburg, PA. However, upon arrival, I was shocked to notice that the fee was $642.69.
Mattew is unprofessional and seemed indifferent to guests' needs.
Overall, my stay at Country Inn & Suites by Radisson, Lewisburg, PA was a regrettable experience that I would not wish upon anyone else. I urge prospective guests to proceed with caution and consider alternative accommodations that value honesty and transparency.

Booked a hotel stay with them in Walla Walla. Travelling with 2 dogs. Repeated several times with agent that I was travelling with to dogs and received confirmation that this is included with my reservation. Booked room and stayed two nights. Just received additional bill for $250 for not informing hotel I had pets. Called the hotel and the directed me to Choice Hotels. Choice Hotels apologized but basically said, "Sorry but not sorry" I am furious and will NEVER EVER use them again.

Last week I booked a room through App. Put on my debit card information in reservation. Upon check in they had me put card in reader. The charged in the app reservation and again on reader. I caught and the hotel tried to adjust and ended up charging 3 times. I contacted bank and hold times on hotels ridiculous and 6 business days to post from pending before you can dispute. I thought cleared with bank and charges went through again. This happened 2 other times with using the Choice App. Pretty sure many people have been charged double and don't know it. The manager at hotel said that it happened to someone else same day. Don't use the App not worth the points. Use Expedia as your card information never given. I'm sure a class action is on order. I'm sure it's happening a lot without customers catching it.

Choice hotel group is scam pure and simple. Went through a travel company to book in a provided room block for a soccer tournament. Have done this numerous times with zero issues at other hotels. This is the first with Choice and will 100% be the last. I chose to pay in advance at the time of booking. The tournament ended up getting cancelled and even though it was still days more than the cancellation window, they do not refund money when you pay before the stay.

opted out of choice membership and marketing when booked, but like vipers they baited and switched me at checkin. then they gave my personal information to a bogus call center who started hammering me with telemarketing during my workday,

i called, demanded they remove me, and demanded they contact the third parties and stop the idiocy. they said they would but you could tell they were lying.

the telemarketing from a foul outfit called cta in springfield missouri have been hitting for weeks so and they never answer their phone or provide an opt out and their privacy email bounces back... just that foul and rotten.

called to complain and was assured by agent and her supervisor that choice has no affiliation with cta and that i should go away. i told them that cta calls on behalf of choice, says so, you can read it robocall reporting sites, or even call the cta number and be told thank you for "calling cta on behalf of choice."

choice hotels lies to you up and down the line, they prey on your privacy like stalkers... do not EVER book with quality inn or any choice hotel. Foul. Foul & Rotten.

I don't mind starting this review with my full name. I am Preston Cooper. My son and I stayed at the Comfort Inn and Suites, 411 Road to Six Flags, Arlington, TX, from Sept 29 to Oct 1, 2023. One of the nights we were there, we returned from dinner, and we smelled smoke in the room. I immediately called the front desk. They said other rooms on our floor had also reported smelling smoke. They said they assumed someone had smoked in the hall and the fumes wafted into the rooms. They said I had “nothing to worry about,” as far as being charged a smoke cleanup fee. When I checked out Oct 1, I requested a copy of my bill, which I always do. It was all correct. When I got my Choice Privileges credit card statement at the END of October, I noticed they had added a charge for $250. for smoke cleanup. I immediately tried to call the motel, and was put in hold three times, and each time I was hung up on. I then called Choice Privileges Customer Service, as well as C P Mastercard (the card i paid for our stay with) to report what had happened. Both offices told me they would file a complaint for me, and they felt certain the property would remove the $250. charge. I had to call back several times, kept getting put off, and at some point in December, someone told me from Choice Privileges OR the C P Mastercard that the charge was being dropped (and I wish I had written down that person's name). So I thought that was the end of it. However, on April 1 (!!) I got a letter that the $250 charge had been reinstated. I later found out that each time I had called C P offices and C P Mastercard back in the fall, they had filed a complaint with the motel, and each time it was the property that denied it. I also found out that when they didn’t communicate with me that the $250 had been charged in the beginning, that was actually breaking the credit card agreement.
i have complained through several entities, including emailing that Comfort Inn and Suites. The property has never acknowledged me or responded to me. For years i have been a Choice Priviliges member (presently Gold level), as well as a C P Mastercard holder. I am shocked at the disregard this motel has shown me. This was a totally wrong and bogus charge.

Choice Hotel‘s advertising (and in the US it‘s prime time) is misleading and inaccurate. They promise a free night after two stays. We stayed 4 nights at different hotels on a 2000 mile roadtrip and are still not eligible. The hotels themselves were, to say the least, disappointing. Promised amenities like swimming pools were not available and a hot breakfast was, in Rawlins, a slice (one) of toast.I feel the Rawlins Hotel was actually a front. The woman who checked us in spoke little English and was more interested in ‚selling‘ Apple goods to two men in the lobby. Having taken my credit card. I was charged twice, but the receipt on the Choice website said we were a no show. I am still trying to get my money back and as for my free night………..!

I stayed at a 'choice' hotel (Quality Inn Union City GA) for one night and when I got there they required a 100$ deposit so I paid it and was told it would be returned when checking out. At checkout again I was told it would be returned. A couple of days later it was still showing on my credit card so I called and was told it would take a few days for it to be returned. So this wasn't a hold, it was an actual charge; which out of all the hotels I have ever stayed at (which is a LOT) this was never done but I wasn't too concerned because I was told it would be returned. Unfortunately, I forgot to keep an eye on this and it was never returned as promised multiple times. I only realized this when I was doing my taxes. So I called and now they are saying there is a note about smoking and that's why it wasn't returned. I don't smoke and absolutely no one smoked in the room. After checking reviews for the hotel there are many people saying the hotel kept their 100$ deposit. I contacted Choice hotels and they refused to help at all because the hotels are 'franchised'. Do yourself a favor and stay at a reputable hotel company because there are lots of them and also be sure to check reviews before booking to save yourself from becoming a victim of unscrupulous dishonest hotel companies that do not provide any customer service or protection to customers. Funny enough when I called choice hotels I was transferred to Blue Green vacations for a special deal after the call. Well look at the reviews for Blue Green corp at consumeraffairs which is a timeshare company. 91% 1 star (out of 912 reviews) and the burst of 5 star reviews are comical because it's so obvious they appear completely fabricated. Many of these reviews mentioned being sent there by Choice hotels. So it appears that Choice hotels is not only dishonest (or allows their hotels to be) but they associate with or own other apparently dishonest companies as well. Do yourself a favor and stay far away. If you do stay and are charged a deposit, make sure you keep checking that it is returned because clearly they have no problem keeping your deposit even after they say it will be returned and Choice hotels will offer absolutely no help. Even if you realize they didn't return your deposit shortly after your stay you can probably expect a fight to try and get it back. I told them this reflects on the entire company and brands and they were not concerned about that either so if I can save some people from being taken advantage of by posting reviews then it's worth it. Maybe after enough word of mouth this company will start to care about the bad reviews, reputation, and losing customers.
I suppose, like me, they hope you will forget to check and if you do figure it out later there will be some fabricated 'reason' to keep your deposit.

This hotel is false. It’s all a lie everything they say that they give you for free rather be a free night or a free gift card. It’s all bogus. It’s not true. Trust me find another hotel to stay in.

I stayed at a Sleep Inn & Suites near Westchase. For the price, it was fantastic. I noticed the booth couches in the lobby were worn, so at first I was concerned that things would be run down, but those seats were the last of the issues. The room was nice, and the staff was very friendly and helpful. The breakfast was appropriate for the price as well, and I was delighted by the Texas-shaped waffle maker.

Numerous properties under choice have retaliated when leaving a review choice refused to take action to stop predators working at property from harassing me or threatening me to leave after receiving review please have someone from choice call me to resolve ALL past complaints in my favor 2 different properties I have been compromised without help

I left and I am no longer a choice privileges member after 25 years and I should have left sooner. Mostly substandard motels and choice takes their side in all disputes. Do not give this company the time of day go elsewhere anywhere

The reviews cannot be real. I have been a member of Choice Hotels many years. Please make sure the rating is 4 stars or close as possible or the hotels at least in the DMV area will not be nice. I even found several needles in the bathroom in Baltimore. In staying at the Quality Inn 801E Parham. Booked two nights but was scared to stay 2nd. Saw glass in the parking lot in a.m. that looked like someones car window was broken. If you are looking for a decent room in this chain you probally need to pay very close to $200 a nite no matter what the reviews say. Leave yourself time to switch rooms, location etc. I have been disappointed many times, and more lately. I used to think it was just the Econolodges. Affordable should not be scary.

The staff not friendly at all, I made a little mistake with my booking on Expedia, as soon as she (the help desk girl) saw our reservation with EXpedia she did not want to help us at all, I was trying to ask her what should I do to correct the situation or at least guide us how to do it, she was just ignoring us and kept saying we have to fix it ourselves, I was trying to tell her I know it is my mistake but at least help me or explain what I have to do or just a little compassionate, she was kind of racist cuz of our French language and accent. Not very helpful and it was obvious she did not want to help at all.

My stay at the Comfort Inn in Louisville, KY was the BEST ever...anywhere. The staff were amazing!!! I was not in the best of moods when I arrived but that all changes within 30 minutes after arriving. I was tired and took that out on some of the BEST people I had ever encountered at any hotel. They offer a fantastic room with very comfortable beds with clean and well stocked rooms. It was very quiet in the room also. The General Manager, Michelle, made the stay unforgettable. She was very, very hospitable and did an excellent job of providing the BEST atmosphere for all that stayed here. This hotel will be one I return to in the future.

The manager Taylor at comfort inn at Vancouver mall was a super sweet and helpful lady. Karina was also A very helpful front desk lady. Helped me with a smile every time. Everything in my room was clean and organized. Very pleasant stay.