Choice Hotels Reviews 

Results for Newberry, IN
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MainStay Suites Newberry - Crane
Extended stay hotel
Stephanie - outstanding from the phone help a day before , as well as on November 12th evening and November 13th evening... Outstanding.
Laura who works in the night, who fixed the TV in the room on her night shift on Noember 12th 2024... Breakfast lady i took her name on November 14th 2024...but i cant find due to the travel or what to say...or absent mindedness- very sincere, honest, good person at the breakfast table...she helps to take to the room in a comfortable manner..
Check out with Antje was great
Great Staff run by Great GM Michael brother....and his staff..Really sorry to miss the November 14th breakfast lady-all good and Mainteanance person also..
Thanks & Best Regards,
Respectfully Submitted,
Sridhar Rangaswamy ("Sri")
US Trademarks: #5030763
"Promise Less/Under Promise and Deliver More"
"Excellence is not an act, it is a Habit"
"Honesty is the Best Policy"Be Truthful,Honest and Fair"

My experience with choice hotels are
The kick back customer service and how quickly you get in room. They even give early check'in early then 3pm normal check in time plus they give late check out based on membership + based on behavior .integrity. 850 comfort inn, Mistletoe Ln Redding Ca,96002 rooms are huge and super clean, balconies are available ♥️ 😄 love the employees

Thanks for your great service. They fetched me up at Melbourne Airport at night and tried everything to make it comfortable for me. Clean rooms, very friendly, full recommendation.

Cambria Hotel North Conway
We received an invoice for US$ 387.63 for our stay (2 nights). This is completely fine. Additionally, our debit card was charged US$ 50.00. I have emailed the hotel and Choice about this three times and have not received a response to date.
What was the amount of US$ 50.00 debited for?
Never more CHOICE HOTELS!!!!

Generally speaking, I like staying at the Comfort Inn in Tucson; however, this time, when I tried to book the room, because I didn't pay $10 for the trip interruption coverage, they were going to charge my card immediately instead of waiting until the date that I was supposed to check in. I live in Tucson and this is my getaway on occasion so I don't need to pay extra for the trip interruption. Since they are now charging so far in advance, I will no longer be doing business with them. I am a long time client and that cute little trick just made them go by the wayside for me like any Wyndham hotels.

Also, just to let you know, the email address that was included on TrustPilot is an invalid email address so if you're expecting a response, don't.

Hotel was fine, it's their emails that are a major nuisance. I've 'unsubscribed' about 20 times, yet they are still coming every week. Very annoying.

THIS GROUP CHEATED ME! I WAS CHARGED DOUBLE THE ROOM RATE. I CALLED TO MAKE A RESERVATION AND ASKED THE DUDE, IF HE WAS AT THE HOTEL I CALLED AND HE SAID YEEEES!!! TURNS OUT THE LIAR WAS NOT AND HE WAS A THIRD PARTY RIP OFF. BEWARE OF RADISSON. DOUBLE THE RATE ON 2 ROOMS!! DON'T GO THERE DO NOT USE RADISSON!!

I used them for a year, three to four nights a week. I'm a nurse practitioner and had to travel for work. I applied for my free gas points at the end of the year, which was $250.00. I never received them. I then argued back and forth with them, including offering bank statements for about eight months. In the end they basically called me a liar and ignored me. Very disappointed in the company and the employees lack of professionalism.

SCAM COMPANY- DO NOT BOOK THROUGH CHOICE!!! Would love to give ZERO stars but can't. I searched online and booked a hotel for a football game in Athensin two weeks. The next day I find out the game is in Atlanta. Called to cancel my reservation and they REFUSED TO REFUND MY MONEY!
STAY FAR AWAY FROM THIS COMPANY!!!

We booked the Claremont hotel for my 74 yr old dad who at the time took ill so we had to change the date, they didn’t want to but they eventually did, unfortunately on these new dates 18-23 August dad has got his hospital appointments through so I have been on to reservations (Chloe) was lovely but had to confirm with her boss Carolyne Hall reservations manager who said you are only allowed one change, even though the dates are available and we would pay the extra cost, she just said unfortunately you will have to loose all your £600 or come, not helpful at all. With all that is going on in the world and she can’t make an exception and £600 is a lot of money to loosethe Claremont hotel Blackpool used to be a place they went when mum was alive so would have been a nice place for him to return. Customer reservation not helpful at all.

Will not stay in the Old Town choice hotel San Diego ever. Worst experience ever after having a personal item stolen from my room whilst out and after speaking to the manager was told housekeeper let a female into the room and that was not me as we were out. Now I am missing an expensive item that was a present from my son for my 60th birthday. Nobody has bothered getting in touch even though choice hotels powers above have told the hotel to contact me they have not , And will not answer to my emails if this is not quilt what is !!!! I will never stay in this chain of hotels ever again. I am appalled how I have been treated.

I am writing to formally request a full refund of $483.10 for my recent stay at Econolodge, Great Barrington, ma.
Exterior and Safety Concerns:
The exterior of the building was worn out and weathered.
The stairs posed a tripping hazard.
Room Cleanliness and Maintenance:
The shower was dirty, with pubic and long black hairs on the shower stall walls.
Mattresses were worn out and uncomfortable.
The rooms were very dusty, and the floors were dirty.
The bathroom vent was excessively noisy and appeared not to work.
The hair dryer was non-functional.
The toilet seat was improperly fastened and slid around.
The sink stopper was down, requiring me to go under the sink to release it.
Room Amenities and Functionality:
We had to reuse the room key holder multiple times as it was erased frequently.
The lock on the room door was faulty, requiring jiggling to enter.
Management never inquired about our stay or offered assistance.
I know this is not an upscale hotel, and I know the aging condition makes it look bad, but I expected a clean room with a comfortable bed. These things are under their control.
The conditions of the room were so poor that I felt embarrassed inviting friends to visit, and the constant discomfort led to a very distressing stay. It was, without a doubt, the most humiliating and unsatisfactory lodging experience I’ve encountered in my 69 years.
Given these issues, I believe a full refund is warranted. I request that this matter be addressed promptly and that I receive confirmation of the refund at your earliest convenience.
Thank you for your immediate attention to this issue. I look forward to your response.
I just called the hotel, and they refused to provide me with their email address… How about that?

So I woke up at 5:20am to a beeping sound. Went back to bed and heard it again. Couldn’t find what it was. Heard it 2 more times. Picked up the in-house phone and tried calling the main desk. Phone didn’t work. (No #on card & way too tired to Google) so I showed up at the front desk in my pj’s. I told the lady what was happening. She said, “…oh well, I can’t do anything.” I told her the phone wasn’t working. She said “…oh well, I can’t do anything about that either.” I said I wanted a new room. She said “They’re all booked.” I said I had to drive 2 hrs and it wasn’t acceptable that I could not sleep with the beeping sound and if I were to get into an accident bcz of my tiredness they would be liable. She shrugged and said “…oh well!” —“Maybe I’ll text the GM. I can’t call him because he’s SLEEPING!”— the irony! —The robust woman thought… maybe it may be the alarm and she’d come up to change it. I was waiting a bit too long. For some reason I opened the door. She stood in front of my door without knocking. She held an old milk crate that would probably not have withstood her body weight. She mumbled something and she entered. Upon investigation, she determined the alarm was too high for her to reach even with the milk crate and without trying. “Oh well” I hear her mumble. She left. This episode of Seinfeld was way too much & way too early on a Saturday —-Oh well! You get what you pay for!

I am a diamond club member I was also a gold member with IHG. My wife and I decided when we started traveling to use one or the other to gain more points. We chose choice rewards because of all the blackout dated with IHG. We are nearing the end of our 3rd long trip and choosing choice has been a mistake. Their hotels are to unpredictable. One comfort inn will be nice the next terrible. Just stayed at a cambria. Not good. Bad breakfast at some good at others. Zero consistency . Not something you want to worry about when traveling. I have complained problems with mgmt and choice rewards and posted problems with no compensation for anything ever. From wet floors, elevators not working, no food out for breakfast, ice machines not working at many of their hotels and the worst has been no room service or towel access. Always get the form letter answer we are working on it, will use your Comme to for training etc... on this last trip I have not been acknowledged as a diamond member once and no points given for check in. In the past 60 stays probably have been acknowledged 10 times. So I will have to call choice to get points awarded like so many other times. I have never gotten a room upgrade, late or early checkout. What you do get is more points which is nice but no good if the hotels you can use them in are so unpredictable and many just nasty. Think twice before joining choice rewards compared to other programs.

NO EMPATHY FOR MEDICAL EMERGENCY AVOID BOOKING WITH CHOICE BRANDS! RESERVED A STAY WITH QUALITY INN BLK MOUNTAIN NC FEB 2024 THEN IN EARLY MAY BECAME UNABLE TO TRAVEL DUE TO MEDICAL EMERGENCY CALLED HOTEL TO CANCEL TWO MONTHS BEFORE THE RESERVATION AND WAS DENIED THE ABILITY TO CANCEL DESPITE NOT BEING ABLE TO WEAR CORRECTIVE LENS THAT IS A REQUIREMENT FOR ME TO OPERATE A VEHICLE! ON THE DATES OF RESERVATION THAT I DID NOT CHECK INTO 9 ATTEMPTS WERE MADE TO CHARGE MY CREDIT CARD CONTACTED CHOICE & QUALITY INN THE QUALITY INN EMPLOYEE HUNG UP ON ME WHEN I DID NOT AGREE WITH HER REASON MY CARD WAS ATTEMPTED TO BE CHARGED DIFFERENT AMOUNTS OVER JULY4-7 HOTEL BLAMES CHOICE CHOICE BLAMES HOTEL THE CORPORATE 800 NUMBER WAS NO HELP NO ANSWER FOR MY CARD BEING RAN DESPITE THE RESERVATION BEING PAID IN FULL! CHOICE BRAND DOES NOT REQUIRE STANDARDS BE FOLLOWED FOR HOTELS OPERATING UNDER THEIR BRAND NO SOLUTION WAS PROVIDED FOR THE FRADULANT ATTEMPTS TO CHARGE MY CARD, NO RESOLUTION FOR THE QUALITY INN EMPLOYEE BEING UNPROFESSIONAL AND HANGING UP ON A GUEST WITH A BILLING ISSUE, I PAID $451.32 AND NEVER STEPPED FOOT ON THE PROPERTY! DO NOT BOOK WITH THIS BRAND!

My wife and I stayed at the Comfort Inn San Diego Old Town from June 25th to 27th, trusting the Comfort Inn brand based on previous positive experiences in the USA. Unfortunately, our recent stay was marred by several issues.

Arrival Experience:
We were greeted by a "lady of the night" at the entrance, who retreated when she saw my wife. This was a very unsettling start to our stay.

Check-In and Room:
The check-in process and room were satisfactory, consistent with our past experiences with Comfort Inn.

Incident with Personal Property:
Upon checking out, my wife realised she had left her Ralph Lauren sunglasses in the room. We called the hotel later that day to report the missing item. After two follow-up calls, Wendy from the front desk informed us that housekeeping had supposedly allowed a woman back into our room to retrieve the sunglasses. This was alarming as my wife and I were always together, raising serious concerns about security and honesty.

Lack of Response from Management:
When I called back to speak with a manager, I requested an investigation into how a stranger was allegedly let into our room or whether the housekeeper fabricated the story and took the sunglasses. I was promised a callback, which has yet to happen. The following day, I spoke with Gabriel, who identified himself as the operations manager and claimed this was the first he had heard of the incident. Again, I left my contact details and was promised a follow-up, which didn't happen.

Escalation to Corporate:
I escalated the issue by emailing Comfort Hotels and Choice Hotels. The response I received was a mere acknowledgement stating, "Your complaint has been noted," with no indication of an investigation into the hotel's failings.

Final Thoughts:
It has now been ten days since this incident, and no action or follow-up has occurred. If this matter is not resolved quickly, I will escalate the issue by contacting Patrick Pacious directly.

Overall, the lack of security, poor handling of our complaint, and unresponsiveness from the hotel management and corporate offices have disappointed us deeply. We expected better from a brand we trusted on multiple trips across the USA.

I look forward to a prompt and thorough response.

Most of the hotels I've stayed at belonging to Choice are either understaffed, don't have enough hours to schedule employees, or must have the laziest crew there is because rooms don't get cleaned, requests made during booking are ignored, and even getting a requested room like a suite doesn't matter because they will put you in a smaller room and still charge for the suite. They do not honor their promos if there is just the slightest of loopholes they can use, even one that makes absolutely no sense. Being a Gold, Platinum, etc. Member is completely irrelevant because you get none of the perks they state, not even checking in early or out late. The customer service via email or phone is terrible and make it clear they do not care for their customers at all.

I wouldn't be suppressed with the bad reviews. I am choice member who stayed 16 nights in their hotels. They simply cheat their choice members. How could others expect anything when they cheat their own existing member customers.

I am really in rage because of the terrible customer service. We booked and payed our stay in two weeks from now at Quality Inn Bellevue back in January. Last Friday we received an E-Mail from choice hotels saying, that the Quality Inn is no longer part of the franchise and that they couldn't guarantee our reservation any longer. Even though we booked on the official website of choice hotel, they had no other proposed solution than contacting my bank institution and hoping for the best. All they could tell me was, that the hotel is really closed. We don't know who has our money now and have no clue if we will ever get it back.

Stayed at the Comfort Inn on Matheson Blvd twice before and is very good, perfect for one night and parking with an airport shuttle. Unfortunately this stay has started with a disaster, I called the ‘Choice Reservations’ and booked the hotel, reiterated that I needed parking for nine days and was reassured it was all included, paid $213.24, guy said he was saving me $13.00, arrived today to find that I have booked through a third party reservation company, no parking and had to pay another $160 for parking at the hotel, I fly at 6am tomorrow! Hotel said there’s nothing they can do and it happens all the time. I am so angry, my one night is now costing me almost $400. The company uses the logo and you’d never know. I will not stay here again, I am sure there is something they can do.