Choice Hotels Reviews 

3500 Venture Parkway, Duluth GA 30096
Checked in: April 25, 2025
Checked out: April 27, 2025

Walked into the lobby to check in and it smelled like they had used an entire warehouse of Fabuloso cleaner.
All of the lamps in the room had such low wattage light bulbs you couldn't read comfortably.

People were smoking on the balcony and it smelled horrible. I don't consider this as being smoke free.

I went to take a shower and the bathtub was dirty. There was hair and other things I couldn't identify in the bathtub. We had to use the sink to wash, yuck.
The second night we stayed, we were woken up at 3:00 a.m., to a lady yelling and cursing at someone.

To say we were happy to leave is an understatement.

Charles & Alfreada Harmon

AVOID AT ALL COSTS. Scammers!! They said they would charge $90 and then took $120 out of my bank without any paperwork or authorisation and are refusing to refund. Taking up with my bank and will also be looking into legal action to take these scammers down. I have clear paperwork saying $90 so BE AWARE. They blame the motels saying its individual responsibility of each motel when they promote a lieing scamming choice hotel discount membership free if you sign up to a newsletter online.

I regularly use BOOKING.COM normally and just thought I would try some different companies, but please trust me when I say BOOKING.COM is a million times better!!!!! DO NOT USE THESE CHOICE HOTEL SCAMMERS, someone needs to get them shut down.

It's crazy. I'm traveling due to death in a family. I drove from 4:30 in the morning until 5 in the evening I was tired. I wanted a room and I say I'm a platinum member and these people are full of choice rewards and then they say there was 15 people took all back in head of a line. Inform me and I never gotta call back someone I call today. I guess they're offshore. There may be Filipino or Asian people who is very brazy. Brassy and had an attitude talking about what we're doing our best. We're doing our best to help the customers last night. Your best is not best for me. When I had to sleep with my Lexus. As you need, give me a break and then all I get it as an attitude which you guys. I'm getting pretty fed up with this fool machine this week. Comfort and sweets and they're reward program. And then I still didn't get over that situation that happened last summer, where comfort Inn on Bush River Road in South Carolina accused me of smoking in the room when I had went to the hospital the day before only extended the room out. Because I didn't have the fortitude to go get another room high in sight. It would have been better to do that because they moved me from A. Roach invested hotel the night before comfort Inn suites to the one on Bush River Road and end up keeping my deposit because I emptied my purses. I used to model and we're a different person every day sometime 2 purses. I mean, who would be dumb enough to smoke in the world when there's no smoking, when I could have purchased a smoking role, they want to tell a lie and live on it. Greed is something else.

No blankets in the room. Had to request, and they provided old frayed ones. The room reacked of heavy de-odorizer spray or the like. Went to put some food items in the refrigerator and the unit light was on but was not cold, checked the temp setting and was on the coldest setting, otherwords was not working or working properly. Went in to take a shower shortly after and no hot water.. called the front desk and they suggested to just run the hot for about 30 MINUTES.. ARE YOU KIDDING ME? I then mentioned about the refrigerator not working (properly) and she said they would a send a technician to look at it tomorrow. That might work for the next guest, does little for my stay. I will NOT recommend to anyone to stay at CHOICE HOTELS.. Not to mention the paint patch spots all over the room and bathroom, the overspray from painting on the bath window and around the baseboards. Not even going to check for bed bugs or the like, let someone else have the pleasure.
I am relatively easy and have had some good stays and some issues with rooms in the past, but for the expense and with today's technology you would think 🤔 these things would be better by now. I want my money back, and maybe all of it as I made these reservations well in advance.. You OWNERS better take note, or maybe you just don't give a sh*t...

Choice Hotels @econo lodge christiansburg, VA your hotel is disgusting! I booked a night on 4/15/25 and the room was so gross! Water damage, smelled terrible and there was fresh BLOOD on my blanket! When I called to complain I didn’t even get an apology! The hotel offered me a 25% refund! For fresh blood on my blanket, you should give me 100% refund! When I called @choicehotels I was offered 8000 points and that doesn’t even cover a one night. Stay anywhere nice! Do better this is disgusting! I would have given zero stars if possible!

Choice hotels directed me to bluegreen vacations which is also a part of choice and my money was taken I was not allowed to utilize the vacation package and my money still has not been returned to me in over a year

Choice Hotels are one of the world's largest hotel franchisors, representing over 7,000 hotels in 41 countries including the Radisson, Cambria and Quality Inn. Their rewards program allows you to transfer points to a number of airline rewards programs such as British Airways, United Mileage Plus, Qantas Frequent Flyer, and Velocity. You earn points for hotel stays plus you can buy them.

It was not long after I purchase 230,000 points when I received an email to say I had earned a ‘free night’. But when I tried to claim the free night, it was refused.

Despite the e-mail and promotional material I had received that clearly stated I had earned a ‘free night’ – in truth there was no free-night. Choice Hotels claimed I misunderstood the offer, and it was to redeem points to book a free night. But my points were paid for not a reward for a hotel stay, so if I used them to book a hotel room it would not be ‘free’. If I were to apply their explanation of using points for a hotel room then it should have said 29 nights not 1.

I don’t believe this was a deliberate attempt to deceive, but a case of a poorly designed marketing campaign implemented with little thought and without the necessary legal advice.

So, given the ‘you didn’t understand’ response I received, I filed a complaint against Choice Hotels with NSW Fair Trading. Rather than apologise and honour the offer, the initial reply by Choice Hotels to Fair Trading said this was 'a user error in the redemption process, compounded by incorrect advice being provided by the call centre operator'.

In other words – it was my fault.

It’s fair to say, their response is not acceptable to me, nor has it been acceptable to Fair Trading and the case continues.

I stayed at the Comfort Inn in Fort Erie on Hospitality Dr. It’s one of the worst hotels that I have ever used. On checking in I was asked for my credit card to pre- authorize for incidentals. I asked how much they were going to pre authorize and was told they do not know, it could be up to $400. After the pre authorization was done, they still could not tell me how much was authorized. The final blow came when I went to take a shower only to find out that there was no hot water. After waiting over 2 hours. The problem was not fixed and they had no idea when a plumber would show up.

We stayed at the Comfort Suites in Humble, Tx for three nights. The first night I couldn't sleep due to the room being so close to the Sam Houston Pkwy freeway and the noise from the traffic was extremely loud, we wondered if the window was open, but it was not. The last night we found a giant cockroach in the bathroom and once again I didn't sleep well due to wondering if the hotel was infested with cockroaches. The management said there is nothing they could do about the cockroaches. I called the hotel before booking the reservation and asked if the pool was open, and they advised that it was open. When we arrived, the pool was full of green/black water and the sign on the gate to the outdoor pool read, "Out of order". I asked for some type of a refund due to not sleeping well for 2 nights and the mis information regarding the pool, but they said all they could do was give us "additional" points. I explained that wouldn't work for us since I wasn't planning to use any of their points. The manager advised she would speak to the owner and get back to me, but they have not responded. I called the 800 number, and they also offered additional points, but no refund. I will never stay at another Choice hotel.

I booked a hotel room for one night. Provided my address with the booking. When I went to check in I was told I could not check in because I was local to the area. They told me the disclaimer was included in the listing, it was but it was in fine print in a “see more” section that no one ever looks at. They still took my money even though I provided my address and knew I was a local resident. Poor business practices with this company and I even have to wait up to 20 days for a refund when I paid for a service that I was refused.

Racist workers and the company does nothing even when showed video footage of the incident. Very unpleasant and unwelcoming experience.

I would give them 0 if I could. Horrible service and they misrepresent the points and number of nights to not allow you to get to next level.

To call this booking line cost me over £2.50 for a 4 minute phone call , it’s saying 7p a minute but then your phone provider charges you 55p a minute, that’s 62p a minute to call the reservation line , I got cut off because my safety buffer £2.50 . Will not be calling it back

Very very bad, I can't buy points in the system and tried thousand times, but failed all the time...the customer support is a joke and too stupid, can't resolve the problems at all, they couldn't find the real reason but always tell you should do, but I already do as they said, they still tell me do so while I was failed in their system

Very bad customer service, they do not care about your reservations and blame it on the local hotel, while the hotel said have nothing to do with the website a real scam

I am writing this review . To bring to ppls attention that if you have any complaints about a stay at any Choice of sub branded hotel . Ie comfort inn hotel . And have a complaint about issues ie . Black mould . And potential extreme safety issue . As in a 70 mm 10 mm thick support post that is 90% rusted out . Which I luckily have pics of . Do not seem to be of any major health or safety concerns . Have to date had over 6 calls to Choice Australia . With no satisfaction . But was offered a complimentary privilege card . And some bonus points . For any inconvenience . Lol . I have since received a call from Choice USA . Who acknowledged that the complaint was valid and on a recorded call was told I would receive a refund . Once providing a booking no . Waited for a call no call . Contacted the US no . To provide the booking no . To then be told sorry we now can't give a refund as this is in Australia . After initial call saying it was the least that would be done as Black mould was not acceptable and passed a possible health risk . Then asked to hold to be transferred to Australia . But was just disconnected. So tried the Australia depth. To be told sadly no refund possible . As mentioned above do have several pics clearly showing multiple issues . I . Believe that this is such a dissapointing lack of response or interest. This is why I have written this review . To be treated so poorly and above issues deemed not important or serious . Is SAD to say at the least . And to not be willing or compassionate enough to at the least offer a refund of $220 Au . . I can not put into words how very frustrating and dissapointing this complaint has / hasn't been dealt with . In closing have cut up my privilege card . And would never stay in any choice or sub branded hotel again . Only wish pics could be attached . Very DISSAPOINTING CHOICE . TO SAY AT THE LEAST .

Choice Hotels clearly ignores the Mail Preference Service, which allows people to opt out of direct mailing. I am registered with MPS yet I still received unsolicited direct mail from "no" Choice Hotels. If a business does not abide by these rules then, in my opinion, it can't be trusted on any other level. I see from other reviews of their services that most people seem to agree with that. I would avoid them.

As you should know choice hotel is just a company name they franchise there name for the popularity to hotels such as days inn econo lodge and suburban lodge extended stay so every hotel experience will be different, however when you call the 800 number because you have problems they say they care and that they'll fix it ... What they mean to tell you is that you really should just call your lawyers because we are not going to help you solve this problem, doesn't matter if you a long tiem guest because you lost your home to a fire and you and your family have no choice but to stay at the cheapest hotel, need to save money so you call complaining that after 90 days your still being charged taxes (witch is against the law" or if your foot went through the floor because the hotel roof leaks and the time was looked allowing the rain from the hurricane to get under the tile and rot our floor ... So you had to take a trip to the emergency room be cause you fractured your foot while getting out of the shower..... Choice iotels will just call the front desk manager and cause more problems!!! They don't help solve the problem don't even bother calling them JUST HET A LAWYER

Extremely Problematic Company -

I have called them throughout the morning to make some reservations, rates kepts shifting in each call. Terms and conditions are much worse than those of 3rd party reservation companies (like vio), who I was initially trying to avoid. Their call center's apparent scripting requires consumer spends tremendous time trying to make a reservation, perhaps the tactic that car showrooms use to keep the consumer in the dealer as long as possible to feel they are "invested". Call center represents itself as hotel franchisor, not sure that this accurate. Maybe, it is. Then, they seem to be trying to sell you some type of time share or other service at the end of each call. I made one reservation with them, which they now refuse to cancel without permission from the hotel. The hotel will not answer any calls and the call center reviews to take up the issue and call them. Their phone systems "disconnected" two or three times, requiring more calls.

I joined one week ago I'm staying at one of the Hotels it's been a week in can't log into my account