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Rated 4 out of 5 stars

Customer service: Great, when I had doubt about delivery, I placed a complain and customer rep cleared my doubt and assured me of delivery. Service rating : Excellent Product : Sturdy watch for a go... See more

Rated 5 out of 5 stars

Excellent Price and easy online order. Watch posted same day and arrived in three weeks from Germany. Post was free but tracking poor ( as informed) until it landed in Australia. My Rotary watch arriv... See more

Rated 1 out of 5 stars

Very disappointed ordered a ladies ice watch for a gift , first of all the wrong one was sent . So sent back with note explaining if none available to refund money , no Communication from company . St... See more

Rated 1 out of 5 stars

Hugo Boss 150GBP watch arrived with dead battery & marking saying battery change 2017?? So far no refund nor answer on claim in spite of haven proven a battery change with a receipt of 15GBP. Watch... See more

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3.6

Average

TrustScore 3.5 out of 5

830 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Skagen SKW6076

I bought a week ago a Skagen SKW6076 from Chriselli, I couldn’t believe the state the so cold new watch was. To begin with, the battery was totally drained, I had to buy a new one, the watch was in the box on top of a cushion on which, normally, had to be wrapped around, if you buy it new, that is. When I replaced the battery, I noticed many scratches on the watch, I spend at least an hour to remove those with sand paper and replicate the brushed look. This kind of purchase I would expect from a occasion from eBay.
In other words, this experience was the worst in my history of buying online, by far.

March 2, 2020
Unprompted review
Rated 5 out of 5 stars

my new Fossil BQ1008

just this week I purchased a Fossil watch from this outlet,I have not had a new watch for many years,this watch I have purchased is so nice in every way that I went out the following day and bought another watch, same type but different colours,this customer is happy with his purchase and the delivery was extremely rapid thanks to the Post Office,prices are good service is good, no more to add,

February 23, 2020
Unprompted review
Rated 5 out of 5 stars

Thank you so much for my watch which…

Thank you so much for my watch which arrived safely and really well packaged today. This was a replacement for the same model that I bought years ago. I cracked the face and the battery was running out so my husband bought me a new one for my birthday...I'm so pleased as it's the nicest watch I have owned!

February 7, 2020
Unprompted review
Rated 1 out of 5 stars

Product received was not the same…

Product received was not the same product shown on the website and in confirmation email. Company willing to accept return as per their normal policy but not willing to cover the expense of return shipping overseas for their fraudulently represented product. Also 0 acknowledgement that the product looks NOTHING like what was pictured. Don't waste your time, money or breath unless you derive pleasure from paying for frustration and terrible customer service.

February 5, 2020
Unprompted review
Rated 5 out of 5 stars

Good webshop with small prices!

Good webshop with small prices for great watches! I ordered a mini IceWatch, didn’t thought about the size that was mentioned in the description enough. It seems to be a very little watch but that’s not the webshops fault. An idea would be to show a picture of the watch on a wrist so you can see the size of a watch. But all together, good webshop!

January 30, 2020
Unprompted review
Rated 5 out of 5 stars

Love it

Love the watch, and they have very nice people in customer support.

January 29, 2020
Unprompted review
Rated 5 out of 5 stars

Great Service

Super fast shipping and the item was well-packaged and as described. I will definitely come back for more purchase in the near future. Thank you for your great service!

January 25, 2020
Unprompted review
Rated 1 out of 5 stars

Atrocious customer service Selling old broken watch’s.

Good price, Excellent Deliviery. Unfortunately the watch is a dud. It’s either very old or faulty.
I have attempted to contact Chriselli who are actually warches2u. Who merely say get a battery fitted.
Yea right on a NEW WATCH?
They will cover cost of £10 on a battery and fit that will cost £40+. So this new discounted watch is suddenly revealed as a old, 3 year old if the battery has gone dud, not happy.

However after asking for money back and to return. They were reasonably quick at sending return instructions.
The refund was quick. With no quibbles.

January 6, 2020
Unprompted review
Rated 5 out of 5 stars

Great Value for a Great Watch

I bought a Skagen Horizont SKW2378 special edition ladies' watch. It is a beautiful timepiece (as most of Skagen's watches are) and I wasn't disappointed with the value or the speed of delivery I experienced with my purchase from Chriselli.
The watch is beautiful and very unique, it has a small, ethically sourced diamond which takes the place of the hour hand and moves around a deep blue face with the numbers on the dial represented by small silver dots, resembling stars in the night sky. Beautifully crafted and although it's a ladies watch, it's of the slightly bigger size (36mm), which I prefer to most of the smaller sized ladies' watches.
I would definitely order from this company again.

December 30, 2019
Unprompted review
Rated 3 out of 5 stars

Wrong watch ruined the otherwise good experience...

The customerservice is very good, they reply very quickly and promptly. The only reason im not LIVID over Chriselli, is that they sent me the wrong watch in the correct box. That almost ruined the xmas gift for my husband. I had to go somewhere else to buy the watch. No sincere apology from Criselli.

December 27, 2019
Unprompted review
Rated 5 out of 5 stars

Really pleased with the watch

Really pleased with the watch I purchased. It was a present for a friend and she loved it. The packaging was of very good quality and the service was excellent.

December 24, 2019
Unprompted review
Rated 5 out of 5 stars

Casio shock-wave 7900

Bought my watch on the Chriselli website.
It took 5-days before it was in my posession.
Nevertheless i am very satisfied with the wach and especially with the price.
I payed € 87 and till now i did not find it enywhere cheeper.
The product was nice packed and i am very happy with my watch.

December 12, 2019
Unprompted review

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