This is the second watch I've bought from Chrono24. Both purchases went through without a hitch - the dealers were honest and the watches were delivered promptly in condition as described. Love the es... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
This is the second watch I've bought from Chrono24. Both purchases went through without a hitch - the dealers were honest and the watches were delivered promptly in condition as described. Love the es... See more
Company replied
Have been purchased 2 times on this platform, from both independent seller and trusted dealer, and the experience was satisfied so far. Of course, those sellers I made transaction with, are real dea... See more
I am a customer buying from Singapore, bought a watch from the seller in United Arab Emirates. My first purchase on Chrono24 went smoothly and was a good experience overall. The website is trustw... See more
My very First experience with Chrono24 has been very painless and stress less! They UI are intuitive and on point. Choices of timepieces are amazing from vintage pieces to current models. Great for in... See more
Buy new & pre-owned watches on Chrono24 & sell them globally. More than 302,538 brand-name watches from Rolex, Breitling, Omega, etc., at competitive prices
Haid-und-Neu-Straße 18, 76131, Karlsruhe, Germany
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Got, what I saw on the seller site. All the photos showing the defects, shows sincerely; no hidden details that would disappoint customer.
Very happy with the purchase.
Thank you.
all aspects of the purchase from selection to purchase and delivery was superbly handled….exceptional service! I’ll surely be back for more!….Cheers, Ravi
Accurate representation of the products for sale and sellers, clear communication when ordered about shipping status etc.
Only one slight disappointment is that the price displayed in my local currency differs from the amount charged by the credit card company.
Transaction was seamless and smooth. Thanks in a big way to the escrow account for peace of mind.
The Majority of Professional dealers on this site are trustworthy. I find JP as the best source for watches close to mint or in very good condition. Item as described is typically the case.
Watch advertised as box and papers. Missing instruction manual and exterior box. So not full set
Professional Dealers are well recommended to purchase from. They are helpful and the watches are provided in good condition.
Everything is good except for the exchange rate which is a little on the high side.
Having Chrono24 gave me the trust to buy from an international seller. The item was just perfect. The only improvement area was that when I experienced a delay in my local shipping, I had to contact FedEx myself to learn that there was a local VAT I had to pay, and believe there's an opportunity to even more tightly integrate the FedEx system, the tracking system that Chrono24 uses, and Chrono24's own app. Nonetheless, I am really grateful for the experience, thank you!
Dealer is professional and patient. Gave clear explanations. Will recommend to friends.
The watch condition came as described, wonderful. Just that the seller took a while before shipping. Perhaps seller could inform what is happening at their end would be better at managing the delivery expectations.
My very First experience with Chrono24 has been very painless and stress less! They UI are intuitive and on point. Choices of timepieces are amazing from vintage pieces to current models. Great for information gathering and looking for timepiece that you want…..
Fast and professional response. Very happy with my purchase.
Definitely a great range of selection of watches from all over the world. However you do need to do your research also and read all the terms and conditions to make sure you are comfortable with the purchase terms and even the buyer protection which has a lot of T&Cs.
My first buy in chrono and extremely grateful to seller for expedite delivery plus change of parts due to scratches which was not mentioned . The integrity of this seller and service is highly recommended . Will buy again
My first watch and was worried abt the authenticity of watch bought over this platform..
Watch was real and good condition as er shown in the ad..
Good experience and great platform for watch lovers to buy and trade
Seamless transaction. Fast and easy platform to start your watch collection!
Chrono24 was a decent company in the past. Maybe it has gone the way of many huge companies now. Too big and it’s all about the money only. About cooking the books and flipping it for multi millions in the pocket. That’s fine but keep some standards at least.
Signed up after all these years to sell a few watches, which I bought from them before.
Gave IDs, passport and all.
No response.
A week later, emailed them… I passed the due diligence for fraud and everything. Great!
Nothing happened… my listings were still not updated.
Emailed them again… was told I was selected randomly for more anti fraud checks and I had to download 3rd party software for that…. But I already passed all your requirements and was accepted… now a new spinner with more requirements from 3rd party apps?
You guys are acting like Nigerian scammers now.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.