Chrono24 Reviews 

687
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 5 out of 5 stars

This is the second watch I've bought from Chrono24. Both purchases went through without a hitch - the dealers were honest and the watches were delivered promptly in condition as described. Love the es... See more

Company replied

Rated 5 out of 5 stars

Have been purchased 2 times on this platform, from both independent seller and trusted dealer, and the experience was satisfied so far. Of course, those sellers I made transaction with, are real dea... See more

Rated 5 out of 5 stars

I am a customer buying from Singapore, bought a watch from the seller in United Arab Emirates. My first purchase on Chrono24 went smoothly and was a good experience overall. The website is trustw... See more

Rated 5 out of 5 stars

My very First experience with Chrono24 has been very painless and stress less! They UI are intuitive and on point. Choices of timepieces are amazing from vintage pieces to current models. Great for in... See more

Company details

  1. Watch Store

Information provided by various external sources

Buy new & pre-owned watches on Chrono24 & sell them globally. More than 302,538 brand-name watches from Rolex, Breitling, Omega, etc., at competitive prices


Contact info

4.8

Excellent

TrustScore 5 out of 5

687 reviews

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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.8

All reviews

(687)

36 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

In general ok

In general ok, but the watch was described as 38mm. and it turned out to be 42mm. i was offered a refund but i had already paid import tax and shipping, it would set me back 1500sgd to return the watch. this was my first experience so quite unfortunate as unlikely i will try again.

April 18, 2023
Unprompted review
Chrono24 logo

Reply from Chrono24

Dear Chrono24 User,

Thank you for using Chrono24. We're sorry to hear you had an unpleasant experience.

By using our Escrow Service to make purchase from our dealers, you have 14 days upon delivery to initiate a return and receive your money back,if the watch arrives and is defective or not as the seller described. You can also get in touch with us immediately. We'll help you find the best possible solution together with the dealer.

If you have any more questions, our support team would be happy to help. Our email will be support@chrono24.com.

Your Chrono24 Team

Rated 5 out of 5 stars

Great user-friendly interface

Love the user-friendly interface and various filters I can use to find a specific reference for my dream watch!

Highly recommended!

April 5, 2023
Unprompted review
Chrono24 logo

Reply from Chrono24

Dear Chrono24 User,

Thank you for using Chrono24.

We're glad to hear that you have a pleasant journey on Chrono24. We hope you will make many happy memories with your new timepiece and look forward to welcoming you back to Chrono24 soon!

If you have any more questions, our support team would be happy to help. Our email will be support@chrono24.com.

Your Chrono24 Team

Rated 5 out of 5 stars

Great experience

Great place to find high quality vintage watches and serious dealers

April 10, 2023
Unprompted review
Chrono24 logo

Reply from Chrono24

Dear Chrono24 User,

Thank you for using Chrono24.

We're glad to hear that you have a pleasant journey on Chrono24. We hope you will make many happy memories with your new timepiece and look forward to welcoming you back to Chrono24 soon!

If you have any more questions, our support team would be happy to help. Our email will be support@chrono24.com.

Your Chrono24 Team

Rated 5 out of 5 stars

Good service as a trustee third party

Good choice of professionals with an important role as a trustee third party

March 31, 2023
Unprompted review
Chrono24 logo

Reply from Chrono24

Dear Chrono24 User,

Thank you for using Chrono24.

We're glad to hear that you have a pleasant journey on Chrono24. We hope you will make many happy memories with your new timepiece and look forward to welcoming you back to Chrono24 soon!

If you have any more questions, our support team would be happy to help. Our email will be support@chrono24.com.

Your Chrono24 Team

Rated 5 out of 5 stars

Easy application to use.

March 24, 2023
Unprompted review
Chrono24 logo

Reply from Chrono24

Dear Chrono24 User,

Thank you for using Chrono24.

We're glad to hear that you have a pleasant journey on Chrono24. We hope you will make many happy memories with your new timepiece and look forward to welcoming you back to Chrono24 soon!

If you have any more questions, our support team would be happy to help. Our email will be support@chrono24.com.

Your Chrono24 Team

Rated 5 out of 5 stars

delivery was fast and the watch

delivery was fast and the watch, box & papers are in good order. highly recommended.

March 3, 2023
Unprompted review
Chrono24 logo

Reply from Chrono24

Dear Chrono24 User,

Thank you for using Chrono24.

We're glad to hear that you have a pleasant journey on Chrono24. We hope you will make many happy memories with your new timepiece and look forward to welcoming you back to Chrono24 soon!

If you have any more questions, our support team would be happy to help. Our email will be support@chrono24.com.

Your Chrono24 Team

Rated 5 out of 5 stars

Chrono24 website is fast and reliable

Chrono24 website is fast and reliable. The whole user experience is amazing. From the filter function to notepad. Awesome website !

March 1, 2023
Unprompted review
Chrono24 logo

Reply from Chrono24

Dear Chrono24 User,

Thank you for using Chrono24.

We're glad to hear that you have a pleasant journey on Chrono24. We hope you will make many happy memories with your new timepiece and look forward to welcoming you back to Chrono24 soon!

If you have any more questions, our support team would be happy to help. Our email will be support@chrono24.com.

Your Chrono24 Team

Rated 5 out of 5 stars

A great watch platform connecting…

A great watch platform connecting buyers and sellers in a safe and well interfaced manner

March 4, 2023
Unprompted review
Chrono24 logo

Reply from Chrono24

Dear Chrono24 User,

Thank you for using Chrono24.

We're glad to hear that you have a pleasant journey on Chrono24. We hope you will make many happy memories with your new timepiece and look forward to welcoming you back to Chrono24 soon!

If you have any more questions, our support team would be happy to help. Our email will be support@chrono24.com.

Your Chrono24 Team

Rated 5 out of 5 stars

Best online watch buying experience

Good app. Wonderful purchasing experience. Had to call the helpline to verify something. The team was super responsive. The only downside was not being to make payment in my currency. Apart from that they do what they claim and the platform has made me one happy man.

February 22, 2023
Unprompted review
Chrono24 logo

Reply from Chrono24

Dear Chrono24 User,

Thank you for using Chrono24.

We're glad to hear that you have a pleasant journey on Chrono24. We hope you will make many happy memories with your new timepiece and look forward to welcoming you back to Chrono24 soon!

If you have any more questions, our support team would be happy to help. Our email will be support@chrono24.com.

Your Chrono24 Team

Rated 5 out of 5 stars

Have confidence purchasing from the…

Have confidence purchasing from the website. Product listing is very clear.

February 9, 2023
Unprompted review
Chrono24 logo

Reply from Chrono24

Dear Alex,

Thank you for using Chrono24.

We're glad to hear that you have a pleasant journey on Chrono24. We hope you will make many happy memories with your new timepiece and look forward to welcoming you back to Chrono24 soon!

If you have any more questions, our support team would be happy to help. You can reach us from 9 AM to 6 PM Monday to Friday at (+65) 3159 5328 or email us at support@chrono24.com.

Your Chrono24 Team

Rated 5 out of 5 stars

Good customer service

Good customer service. Very efficient and knowledgeable. Responses are very helpful and informative

January 31, 2023
Unprompted review
Chrono24 logo

Reply from Chrono24

Dear Ms. Goh,

Thank you for using Chrono24.

We're glad to hear that you have a pleasant journey on Chrono24. We hope you will make many happy memories with your new timepiece and look forward to welcoming you back to Chrono24 soon!

If you have any more questions, our support team would be happy to help. You can reach us from 9 AM to 6 PM Monday to Friday at (+65) 3159 5328 or email us at support@chrono24.com.

Your Chrono24 Team

Rated 2 out of 5 stars

Review rejected

The website was fine but the watch I received was a replica, and a bad one at that. I submitted my feedback and was rejected because of my claim.

Pretty bad experience overall.

February 15, 2023
Unprompted review
Chrono24 logo

Reply from Chrono24

Dear Chrono24 customer,

Thank you for your message.

We apologize for any inconvenience.

Your satisfaction is very important to us, and we'd like to answer your request as quickly as possible.

We will review your case and contact you about it as soon as possible.

Kind regards
Your Chrono24 Team

Rated 5 out of 5 stars

Excellent range and good prices!

There is an excellent range of watches to choose from and some at very reasonable prices.

February 11, 2023
Unprompted review
Chrono24 logo

Reply from Chrono24

Dear Mr. Jono,

Thank you for using Chrono24.

We're glad to hear that you have a pleasant journey on Chrono24. We hope you will make many happy memories with your new timepiece and look forward to welcoming you back to Chrono24 soon!

If you have any more questions, our support team would be happy to help. You can reach us from 9 AM to 6 PM Monday to Friday at (+65) 3159 5328 or email us at support@chrono24.com.

Your Chrono24 Team

Rated 5 out of 5 stars

Great secure buy

My first purchase from them, my wife bought me a watch from there before and it was great.
My watch had to be procured from the source so it took couple of months, during that time I received several emails from chrono24 to ensure me the safety of my transaction and chase the seller on my behalf. all was great all the way till I received my watch!

January 23, 2023
Unprompted review
Chrono24 logo

Reply from Chrono24

Dear Mr. Nabil,

Thank you for using Chrono24.

We're glad to hear that you have a pleasant journey on Chrono24. We hope you will make many happy memories with your new timepiece and look forward to welcoming you back to Chrono24 soon!

If you have any more questions, our support team would be happy to help. You can reach us from 9 AM to 6 PM Monday to Friday at (+65) 3159 5328 or email us at support@chrono24.com.

Your Chrono24 Team

Rated 5 out of 5 stars

Great for authentic purchase and…

Great for authentic purchase and selling. Definitely gave me the assurance that everything was genuine hence it’s great for high-value purchases.

February 7, 2023
Unprompted review
Chrono24 logo

Reply from Chrono24

Dear Mr. Lee,

Thank you for using Chrono24.

We're glad to hear that you have a pleasant journey on Chrono24. We hope you will make many happy memories with your new timepiece and look forward to welcoming you back to Chrono24 soon!

If you have any more questions, our support team would be happy to help. You can reach us from 9 AM to 6 PM Monday to Friday at (+65) 3159 5328 or email us at support@chrono24.com.

Your Chrono24 Team

Rated 5 out of 5 stars

Fast n Easy with Peace of Mind

Fast, easy and safe with peace of mind.

February 7, 2023
Unprompted review
Chrono24 logo

Reply from Chrono24

Dear Mr. wTO,

Thank you for using Chrono24.

We're glad to hear that you have a pleasant journey on Chrono24. We hope you will make many happy memories with your new timepiece and look forward to welcoming you back to Chrono24 soon!

If you have any more questions, our support team would be happy to help. You can reach us from 9 AM to 6 PM Monday to Friday at (+65) 3159 5328 or email us at support@chrono24.com.

Your Chrono24 Team

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