Churnet Valley Garden Furniture Ltd Reviews 

243
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the wood and the sturdy construction of their various garden buildings and outdoor furniture. People also appreciate the prompt delivery services and friendly staff who ensure smooth ordering and professional setup experiences. Though some reviewers were not happy with occasional minor damages, missing parts, or delayed communication upon delivery. Consumers mentioned specific challenges regarding assembly difficulties, unaligned holes, or thin roofing materials that required extra fixes. A small group of buyers also felt disappointed when products arrived with defects that did not match their expectations.

What people talk about most

Product

Customers had positive experiences with product, noting that items are well constructed, made from quality... See more

Quality

Users describe positive interactions with quality, highlighting that items are well constructed from solid... See more

Delivery service

Clients share positive opinions on delivery service, highlighting prompt and speedy arrivals as well as... See more

Staff

Reviewers mention positive feedback about staff, highlighting that everyone is very helpful, professional,... See more

Price

Customers consistently note positive experiences with price, highlighting very reasonable costs for superior... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are absolutely over the moon with our corner Summerhouse. It was fitted by John and Sergei who were both extremely friendly and skilled. We found the price to be reasonable compared to other compet... See more

Rated 5 out of 5 stars

Really good looking, sturdy Chatsworth summerhouse. Got a good deal with free installation thanks to the August sale. Constructed by the friendly and efficient team of James and Harvey, and now look... See more

Rated 5 out of 5 stars

Simple ordering process, our order arrived on time expertly packed. When we alerted the customer team that the assembly instructions and fittings were missing they were sent by post the same day. Wo... See more

Rated 5 out of 5 stars

I ordered a log store to replace my previous one. Excellent communication throughout and delivered in a timely manner. Unfortunately there was some damage to the rear panel which had clearly happened... See more


Company details

  1. Furniture Manufacturer

Written by the company

We are a family business operating in the Staffordshire Moorlands, where we have a workshop from which we produce high quality wooden garden furniture and structures. We have over 45 years of combined experience in carpentry, which we have merged with engineering precision and a flair for design to create uniquely beautiful, functional and sturdy furniture. We pride ourselves on customer satisfaction, and it’s a job that we enjoy so every effort is put in to ensure an excellent product.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

243 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.7

All reviews

(243)

55 reviews in the last 12 months

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Rated 5 out of 5 stars

Great purchase

Great purchase and very happy with my wood store, easy to put together and very good quality. The company emailed and kept me updated about delivery. Easy to deal with. 10/10

May 8, 2025
Rated 5 out of 5 stars

Churnet valley riviera arbour

Delivery was exactly on time. The arbour was assembled on site by James. Really happy with the quality of the timber and comfort of the arbour benches and overall look of the finished product. Looking forward to some summer days to sit out end enjoy it but looks great as a garden feature also when not in use.

May 26, 2025
Unprompted review
Rated 5 out of 5 stars

Solid garden furniture

Good website for ordering. Happy with communication for delivery. Finally absolutely love our table. Looks great with the chairs already ordered. No hesitation in recommending.

May 6, 2025
Rated 3 out of 5 stars

could be good with new customer service person

Wanted this swing seat asap ,delivery 5 to 10 days after 10 days it still had not left the depo, then it had to go to the courier , found another one in a local store and bought that so cancelled order ,Nita left me hanging did not respond to emails and refused to answer my phone number( Likely she blocked it ) so whilst on hold we used another phone which was picked up in seconds , she was abrupt on the phone not ideal for so called customer service ,luckily we spoke to Mark one of the managers who was excellent sorted out the problem and gave me a full refund he is five stars Nita one star .

May 15, 2025
Rated 5 out of 5 stars

Great furniture from Churnet valley.

The out door furniture I purchased from Churnet valley was just great for what we need.1 table 1 double seat 1 single seat leaves me space for a wheelchair user.
The furniture set up is very good really pleased with it.
Delivery was very good.All at a good price.

May 14, 2025
Rated 5 out of 5 stars

Pleasant delivery experience

Delivered on time, one, professional and friendly delivery man (James ) managed easily too erect the arbour which now looks good and sturdy. Only had a couple of weeks, but seems fine.

May 13, 2025
Unprompted review
Rated 5 out of 5 stars

The garden room looks great

The garden room looks great, I'm very happy with it. Swiftly and efficiently put together by James. Thankyou

May 16, 2025
Unprompted review
Churnet Valley Garden Furniture Ltd logo

Reply from Churnet Valley Garden Furniture Ltd

Thank you so much for your review, we will let James know that you were happy. Enjoy your Garden Room!

Rated 5 out of 5 stars

Continued great service and products

I have used Churnet Valley in the past, having bought garden benches and tables from them, so I have no qualms about continuing to use them. Speedy delivery and very good quality products.

April 29, 2025
Churnet Valley Garden Furniture Ltd logo

Reply from Churnet Valley Garden Furniture Ltd

Thank you for being a loyal customer, it is much appreciated! Enjoy your new products

Rated 4 out of 5 stars

Delivery service need to ensure online detail are updated.

The company dispatched promptly but I was unable to track progress of delivery status as the link for the delivery progress was not updated online. Unable to determine delivery date. Contacted Churnet Valley who took prompt action resulting in a telephone call from delivery company. Email received confirming delivery date. The product was well packaged when delivered and placed where requested.

April 28, 2025
Churnet Valley Garden Furniture Ltd logo

Reply from Churnet Valley Garden Furniture Ltd

Thank you for taking the time to write a review, sorry to hear about the glitch with the tracking information, sometimes this is out of control. We hope that you are enjoying your product and thank you for choosing CVGF!

Rated 5 out of 5 stars

A great addition to the garden

A great addition to the garden. Would buy again if we had room for another one. Dis not take long for delivery and everything went smoothly. Thabks

April 28, 2025
Churnet Valley Garden Furniture Ltd logo

Reply from Churnet Valley Garden Furniture Ltd

So happy to hear your experience with CVGF went smoothly, thank you very much for taking the time to write a review.

Rated 4 out of 5 stars

I bought a garden arch

I bought a garden arch. The product itself seems really good quality and the company themselves were really helpful. Reason for dropping one star is because of poor communication from the delivery company

April 24, 2025
Churnet Valley Garden Furniture Ltd logo

Reply from Churnet Valley Garden Furniture Ltd

Thanks for the great feedback! We're sorry the delivery communication let things down — we’re working with our couriers to improve this. So glad you love the arch.

Rated 5 out of 5 stars

Four Seasons Garden Room

Four Seasons Garden Room delivered on time, unloaded and built very quickly by James. Friendly man and good quality furniture. Really pleased with it, thank you.

May 16, 2025
Unprompted review
Churnet Valley Garden Furniture Ltd logo

Reply from Churnet Valley Garden Furniture Ltd

Thank you for taking the time to write a review and we will let James know that you were happy. Enjoy your garden room!

Rated 5 out of 5 stars

Stress free, excellent service.

Ordered the garden room. It arrived on time and was quickly erected by a professional and friendly driver, James. He made the experience stress free and the result was wonderful. Excellent service. Thank you.

May 13, 2025
Unprompted review
Churnet Valley Garden Furniture Ltd logo

Reply from Churnet Valley Garden Furniture Ltd

Thank you for your review, it is much appreciated. Hope you have a wonderful summer in your garden room for years to come!

Rated 5 out of 5 stars

Good service and product.

Very good service and product.

April 15, 2025
Churnet Valley Garden Furniture Ltd logo

Reply from Churnet Valley Garden Furniture Ltd

Thank you for taking the time to write a review, it's much appreciated.

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