Churnet Valley Garden Furniture Ltd Reviews 

243
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the wood and the sturdy construction of their various garden buildings and outdoor furniture. People also appreciate the prompt delivery services and friendly staff who ensure smooth ordering and professional setup experiences. Though some reviewers were not happy with occasional minor damages, missing parts, or delayed communication upon delivery. Consumers mentioned specific challenges regarding assembly difficulties, unaligned holes, or thin roofing materials that required extra fixes. A small group of buyers also felt disappointed when products arrived with defects that did not match their expectations.

What people talk about most

Product

Customers had positive experiences with product, noting that items are well constructed, made from quality... See more

Quality

Users describe positive interactions with quality, highlighting that items are well constructed from solid... See more

Delivery service

Clients share positive opinions on delivery service, highlighting prompt and speedy arrivals as well as... See more

Staff

Reviewers mention positive feedback about staff, highlighting that everyone is very helpful, professional,... See more

Price

Customers consistently note positive experiences with price, highlighting very reasonable costs for superior... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are absolutely over the moon with our corner Summerhouse. It was fitted by John and Sergei who were both extremely friendly and skilled. We found the price to be reasonable compared to other compet... See more

Rated 5 out of 5 stars

Really good looking, sturdy Chatsworth summerhouse. Got a good deal with free installation thanks to the August sale. Constructed by the friendly and efficient team of James and Harvey, and now look... See more

Rated 5 out of 5 stars

Simple ordering process, our order arrived on time expertly packed. When we alerted the customer team that the assembly instructions and fittings were missing they were sent by post the same day. Wo... See more

Rated 5 out of 5 stars

I ordered a log store to replace my previous one. Excellent communication throughout and delivered in a timely manner. Unfortunately there was some damage to the rear panel which had clearly happened... See more


Company details

  1. Furniture Manufacturer

Written by the company

We are a family business operating in the Staffordshire Moorlands, where we have a workshop from which we produce high quality wooden garden furniture and structures. We have over 45 years of combined experience in carpentry, which we have merged with engineering precision and a flair for design to create uniquely beautiful, functional and sturdy furniture. We pride ourselves on customer satisfaction, and it’s a job that we enjoy so every effort is put in to ensure an excellent product.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

243 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.7

All reviews

(243)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Great customer service, but quality doesn't match value.

I picked Churnet Valley as they had good trust pilot reviews.
I purchased a highend birdtable as a gift.
What I was sent was badly packed, in terrible condition and poorly made. I emailed immediately and never got a reply, I phoned and was swiftly sent a replacement to which i was grateful for. The replacement was of a better standard, but still not the quality I expected for the amount I paid.
I have since found another issue, the main pole is badly warpped/twisted.

June 9, 2025
Rated 5 out of 5 stars

Excellent Local Company

Excellent Local Company
Viewed the product I was interested in at their showroom. Excellent, friendly service from Pete, fast delivery and professional installation by James. Product is well made and great value. Expect it to last a long time.

June 9, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Garden Furniture

We visited the showroom and were really impressed with the quality of the garden furniture. We ordered a three seater Cottage Arbour, an Ergo love seat and a raised bed, all at very reasonable prices. The furniture was delivered today by James who was very friendly and helpful. He built the arbour quickly and professionally and we are delighted with how it looks in the garden. We would thoroughly recommend Churnet Valley Garden Furniture Ltd.

July 2, 2025
Unprompted review
Rated 5 out of 5 stars

Top notch furniture and service…

Second time we've bought from this company and same great service again. All the furniture is great quality. We're lucky enough to live close enough to visit the showroom and see what we want first hand. There's no pushy sales people, they're content to let you browse at leisure but be on hand for any questions if needed, and you're made to feel important even if you're not spending a fortune. Peter was an absolute star, with his advice and attention to detail. Delivery was a little longer than some internet ordering, but the bench was delivered ready made, and placed in position with care - well worth the little extra wait. Wouldn't even consider looking elsewhere, this business is the full package - wish I'd got room for more in the garden, everything is top notch and Pete's your man for help and advice. Thank you to everyone at Churnet Valley Furniture, you're doing a cracking job.

June 9, 2025
Unprompted review
Rated 5 out of 5 stars

…churnet avalley

The whole dealing with Churnet was exceptional
The ordering
The time for manufacture and delivery
The installation by Jon and James

The guys turned at the time given and the installation carried out professionally

June 19, 2025
Unprompted review
Rated 4 out of 5 stars

Very pleased with the log store

Very pleased with the log store. It looks great and just what we wanted. However, the instructions were not very accurate and a little difficult to follow. The pictures didn’t match the product and were a bit unclear. We finally sorted it and were pleased with the result.

May 28, 2025
Rated 5 out of 5 stars

Fantastic service

Fantastic service! I rang up to enquire about a fence panel, the communication with Pete was superb. Very clear and swift process, and super fast delivery, thanks to Mr Pete!! 🙏

June 10, 2025
Unprompted review
Rated 5 out of 5 stars

Great Product & Great Service

Great service, my email query was answered instantly and amendment made to invoice with no fuss. Product is great, same as shown on website and easy self assembly. Thank you Churnet Valley Garden Furniture

May 16, 2025
Rated 5 out of 5 stars

Great product

Great product, hiccup with the courier but thanks to Churnet Valley customer service speedy resolution, the package arrive a couple of days later. Very pleased it’s a good looking mini store for miscellaneous garden stuff/dog toys/waterproof covers etc. Fabulous!

May 13, 2025

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