Ciao Bella Aesthetics Reviews 

183
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I had a really good consultation with Jordan, where we discussed many of my concerns and how best to treat them. Everything was explained really clearly to me and I also liked how honest she was, it w... See more

Rated 5 out of 5 stars

My first experience with Ciao Bella turned out really well. The salon was clean and organised providing a warm and cozy environment. The staff were helpful and friendly. Georgia was great in explainin... See more

Company replied

Rated 5 out of 5 stars

I have been going to Ciao Bella for a while now and have had many treatments - Botox, fillers, semi permanent makeup removal (eyebrows)and laser hair removal. Each and every time I go I have such a we... See more

Company replied

Rated 5 out of 5 stars

Reception team were warm and friendly (and had got me booked in quickly when I needed to bring my appt forward). When I arrived on the day I was seen right away and given the numbing cream to get r... See more

Company replied

Company details

  1. Medical Center
  2. Medical Spa
  3. Specialized Clinic
  4. Wellness Center

Written by the company

Ciao Bella was founded by our Clinical Director, Harley Street Cosmetic Injectable Trainer and Award Winning Nurse, Alex Henderson in 2010. The clinic has since grown into a Training Academy working with prestigious and well known companies such as Galderma, 4T Medical and MATA. We operate 2 clinics in Bristol & Bath and are the only nurse lead clinic in the South West to hold Care Quality Commission Registration.


Contact info

4.9

Excellent

TrustScore 5 out of 5

183 reviews

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4.9

All reviews

(183)

16 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely brilliant place

Absolutely brilliant place: I’m terrified of needles but was becoming much more terrified of what I seen looking back at me so took the jump. After much research I seen a few recommendations for Ciao Bella so went for a consultation. First treatment was with Emma who was wonderfully kind and gentle. Then a few months later another visit with Alex. I didn’t notice the difference between me then and now since my visit with Emma but Alex showed me pictures. There was a huge difference.
I had a treatment (fillers) with Alex and now for the first time in many years, I look in the mirror and actually feel ok about myself.
I understand how people can go further than they need with treatments because you get used to how you look then see other issues but Ciao Bella are extremely careful with advising you and I don’t believe they would ever do too much just because a customer asked for it.
Great place with great people. Have made such a difference to how I feel when looking at my reflection. Thank you ❤️

August 10, 2022
Unprompted review
Rated 5 out of 5 stars

Recommend 100%

I've been to Ciao Bella many times dropping my partner off and the staff have always been hugely friendly courteous. I had my own treatment for the first time recently, and the nurse Alex was great. The whole process was explained, and I felt very looked after!

April 4, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Experience with Profhilo Treatment

I have had the Profhilo Treatment at Ciao Bella 3 times over the past 15 months and had a fantastic experience each time.
All the staff are friendly and professional.
Emma actually did my treatments and she was fantastic. I have been delighted with the results.
Looking forward to my next top up in 5 months time!

March 20, 2022
Unprompted review
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Reply from Ciao Bella Aesthetics

Hi Philippa it's been a pleasure to have you in clinic. We're looking forward to your next visit :)

Rated 5 out of 5 stars

Recommend!

A friend recommended me to Ciao Bella and I am so glad that I took up their recommendation. The customer service and expertise of their nurses is second to none, I'll definitely be coming here again!

March 19, 2022
Unprompted review
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Reply from Ciao Bella Aesthetics

Thanks for the lovely review Kim. ❤️

Rated 5 out of 5 stars

Excellent customer care

Excellent customer care, highly professional and skilled clinical staff delivering a perfect result every time.

March 19, 2022
Unprompted review
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Reply from Ciao Bella Aesthetics

Thanks Joanne, really nice to hear such kind words. 😊

Rated 5 out of 5 stars

I would highly recommend Ciao Bella…

I would highly recommend Ciao Bella Aesthetics. The owner Alex is extremely knowledgeable in the Cosmetic & Aesthetic field. Alex’s team are very approachable & professional. The clinic I visited was private & beautifully decorated.
Prices are comparable & treatments are advanced up to other Aesthetic clinics.

March 19, 2022
Unprompted review
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Reply from Ciao Bella Aesthetics

HI Tracy thank you so much for the lovley review . Looking forward to seeing you again. CB

Rated 5 out of 5 stars

My favourite aesthetics clinic!

I have been a regular at Ciao Bella for a while now. I go for all kinds of treatments, mainly injectables. I like a natural look, keeping ageing at bay without looking “done” and I’m delighted with my results. Alex finally gave me the confidence to give Botox a try after many years of wanting it, but being too scared, and I’m so pleased I did!!! I’m a total convert. Alex also does my lips which I have had done other places too, but Alex is the only person I totally trust…I once couldn’t get an appointment with Alex and went to another clinic and regretted it!! Alex will never give you something you don’t need or won’t suit you…she puts your face before money. I wouldn’t feel confident recommending anyone else to my friends or family. Ive also seen Emma for a peel which was a lovely experience too. The clinic is professional and at the same kind and personal and I always leave feeling happy and looked after. I can so see why Alex and the team have so many awards, they are so well deserved ❤️

March 19, 2022
Unprompted review
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Reply from Ciao Bella Aesthetics

Hi Bunty, So glad that you had a good experience at Ciao Bella. See you again soon :)

Rated 5 out of 5 stars

Lips and botox

Hi my name is Debbie and I went to ciao bella for my lips enhanced and a little bit botox on my frown lines. 8 was nervous as I've never had this before. From the minute I walked in Alex and the girls made me feel so comfortable and put me at easy. The procedures were pretty painless and I was very pleased with the result. Reasonable prices aswell I would definitely recommend to all my friends and I will certainly be back for more. The thing with Alex is that if she dosent think you need certain procedures she will advice you accordingly. Very happy lady 😊

March 19, 2022
Unprompted review
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Reply from Ciao Bella Aesthetics

Hi Debbie, Thank you for the lovely review it really means a lot to the team to read such positive comments like these. Looking forward to see you again

Rated 5 out of 5 stars

I had previously had my lip fillers…

I had previously had my lip fillers done elsewhere for about 4 occasions and I was never happy with the results. I then changed and tried Ciao Bella after a friend of mine recommended them.

I always see Emma from my first appointment, she managed to correct my lips and showed me where the previous work had been done in the centre of lips and this was creating the shape I didn’t want. I can honestly say now I would never ever go to another clinic. Another major positive is I have never had any bruising or swelling . Previously I would be bruised for days and it would look unsightly and I would cover it up with make up or permanently put a face mask on.

I have also had tags removed from my face with Emma at which now look great.

I always feel confident when coming to the clinic and I would only ever chose to get any procedures done here. When making alterations to your face which is clearly visible you really need to be sure and confident on where and who you are seeing. I love Ciao Bella and I have only ever found them professional , top quality service and the best facilities. I have been asked constantly by friends and family about where I go and I would only recommend this clinic.

Once you find a clinic and staff like this I would never go anywhere else. If you do your proper research and look at things like their Instagram its obvious to see why they are so highly thought of and the awards they have won.

March 19, 2022
Unprompted review
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Reply from Ciao Bella Aesthetics

Hi Thank you for the lovely words. Is alway nice for the team to read such a glowinmg review. Thank you so much x

Rated 2 out of 5 stars

Very disappointed with the results & defensiveness

I am writing my review based on my overall experience and end result/s which unfortunately were not good.

I have had lip fillers for 5+ years at another clinic in London without any issues. I have previously had Juvéderm which I have learnt is prone to migration and this had happened above my lips. My lips themselves however were still a nice shape.

After relocating, I booked an initial appointment on 4th June 2021, which was for my "annual" top up. This was with Emma, who advised I needed to have the existing filler dissolved due to the migration and that she would then refill them with a different filler.

The 2nd appointment was 16th June 2021 to have the filler dissolved. I was then to return 2 weeks later to have them refilled.

Unfortunately, not all of the filler was dissolved, which became apparent quite soon after. So I returned for the 3rd appointment on 21st June 2021.

The 4th appointment was 1st July 2021, to have them refilled. Unfortunately the new filler had migrated to above my lips.

I returned for the 5th appointment on 19th August to have them dissolved, this time with Alex. She explained that this time longer would be needed before having them refilled again.

Unfortunately, again, not all of the filler was dissolved. So I returned for the 6th appointment on 26th August 2021 to have the remaining filler dissolved.

The 7th appointment was 23rd September 2021 to have my lips refilled. I gave my lips a few weeks to settle and kept a close eye on them. The migration did not happen again but unfortunately, they were uneven.

I contacted the clinic on the 30th October 2021 to enquire about having more filler as despite being uneven, they were on the smaller side than I like and I thought that with more filler, they might be evened out and the desired size achieved. As mentioned, I was very happy with my lips themselves at the start of the process despite the migration.

On 13th November 2021, I contacted the clinic again to say that I was unhappy with my lips as they were. As mentioned, I had hoped adding more filler may resolve the problem but after being told to wait until January 2022, I had become very upset at the prospect of more months with misshapen lips.

Between the 13th of November and the 2nd of December, multiple emails were exchanged regarding my lips.

Eventually, it was agreed I should return for Alex to review my lips. The 8th appointment was 8th December 2021 and it was uncomfortable. Alex was defensive and also mentioned how many appointments I had had at a loss to the clinic. I was made to feel as though I had done something wrong and been a nuisance when simply trying to achieve a good result. I was brought to tears at this appointment which is never a good feeling for a customer. Especially one that has been so very patient, understanding and polite.

At this appointment, Alex reviewed my lips and used some more dissolver to treat a lumpy pocket and also used a small amount of filler on my bottom lip, as it was uneven on one side.

On the 9th of December 2021, I emailed the clinic to say I was happy with the result. I wanted to acknowledge that I appreciated Alex dealing with my concerns and that I was satisfied that she had listened to them and taken action to address them.

Despite the unevenness being taken on board, the overall result was not great. I still didn't like my lips and preferred them at the very start of the process. To put it simply, I didn't like the way my face looked anymore which made me feel really, really down.

I decided to go elsewhere. It seemed non-sensical to pay more than I could afford for "the best" person, who unfortunately still had not achieved the desired outcome and who at this stage, had made me feel very uncomfortable. And going elsewhere was the best decision I could have made!

They were alarmed to hear of how many times I had my lips dissolved and were unsurprised at the results with the methods used. I am now so happy with my lips and just wish that I had gone to the person I now go to, to begin with.

March 15, 2022
Unprompted review
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Reply from Ciao Bella Aesthetics

Hi holly,

Thankyou for your feedback regarding the outcome of your procedure. We apologise that you experienced our services in this way.

We have acknowledged the timeline you have described and have taken all information on board. It is our duty to ensure that care is taken in all aspects of patient treatment however there is a small percentage of the population that may have an outcome associated with side effects that are undesirable.

On review of your notes I agree there was an initial undesirable outcome. Which was immediately corrected. On review of your refill, where you had made contact concerned with unevenness and overall result we had you return to clinic and assessed you. Your lips were smooth, the filler was soft and the overall result was satisfactory given the double use of dissolving agent. The unevenness was not visible however we met your request and placed a small amount of filler to the area you felt didn’t look even.
Please note there was only one transaction over your several appointments with no charge to any of your follow ups or additional products.

However, having reviewed all correspondence between your self and the clinic following your final treatment with us you expressed sincere gratuity and explained how happy you were. As a clinic we can only go by your word which at the time was a genuine email initiated by yourself and without prompt from us. In addition, you requested an additional appointment with Alex to continue on building your lips. Due to the nature of all the issues experienced we had decided continuing to treat you was not a recommendation and declined further treatment to you.


Kindest Regards,
Ciao Bella Team

Rated 1 out of 5 stars

Extremely disappointed

My daughter & myself both had treatments at ciao Bella when first done it looked great but unfortunately after only around 4 weeks these great results vanished ,now we are both fully aware nothing is guaranteed but after spending well over £600 you would expect the results to last at least 5-6 months as when previously done elsewhere and when your friends ask “I thought you were having treatments” ! You then realise it’s not just you who can’t see anything. I’m not sure which products were used all I can say is what ever it was has no lasting affect what so ever. if you are thinking of any treatments do your homework beforehand as this experience has been an extremely costly mistake .

August 24, 2021
Unprompted review
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Reply from Ciao Bella Aesthetics

Hi Bridget so sorry that you had this experience and felt the need to leave a 1 star review. I can assure you as the Number 1 Clinic in the South West we only use premium products, procured from leading UK pharmacies via prescriptions. It would of been explained to you in consultation everyone's anotamy is different and the products longevity can be affected. This is why we keep treatment notes so we know what doses / products work, meaning we can tweek the treatments in the future to get you the perfect results everytime. I can see from your notes that a FREE follow-up visit with our clinic owner Alex was offered, which you declined. I have no doubt this would of resolved the issue. I wish you all the best in the future. David - Clinic Director

Rated 5 out of 5 stars

Thorough consultation process

I booked in for fat dissolving injections under my chin but was given a thorough consultation and Emma talked me through how I may not get the results I want so we decided not to proceed at this time which I feel is a mark of the professionalism of Ciao Bella. Would definitely recommend them!

March 26, 2021
Unprompted review
Rated 5 out of 5 stars

Alex is absolutely incredible!

Alex is absolutely incredible!! She has such a natural talent and an incredible eye for detail. She offers a completely bespoke treatment based on you, your skin and your aesthetics aspirations and manages a perfect solution of all. I’m absolutely over the moon with my lip filler, my lips are just what I wanted and she was so careful and gently with the treatment that I have minimal bruising or swelling. Alex consults with you in such a reassuring and insightful way that you feel completely at ease knowing you are in the hands of a complete expert! Thank you so much Alex, to you and your team, keep doing what your doing, because you are amazing!! ❤️

March 24, 2021
Unprompted review
Rated 5 out of 5 stars

I’m a returning client

I’m a returning client. I’m very pleased with the staff, treatment and the product that is being used as it lasts for ages.
Alex won’t apply or charge you any extra if she believes you don’t need anymore, she makes sure all she does looks natural. Natural look- nobody knows that something has been done but they say “wow you look so fresh”

I’ll be back soon!

March 3, 2021
Unprompted review
Rated 5 out of 5 stars

I attended the wrington clinic for mole…

I attended the wrington clinic for mole removal 10 days ago, as a model. I’m so pleased I went!

The procedure itself was quick and pain free and Alex and Roberta were so welcoming and reassuring. Almost two weeks on and the area is now fully healed with no sign of a mole ever being there.

I highly recommend Ciao Bella aesthetics, thank you Alex and Roberta!

October 11, 2020
Unprompted review
Rated 5 out of 5 stars

Consultation

Booked in and had a consultation with Alex as wanted to discuss a treatment plan, Alex is very knowledgable and gave me some great ideas of things that I could do in the future if I wanted to, and explained how treatments worked, she took her time and discussed all avenues.
The receptionist was lovely and friendly and I also had a little chat with another lovely Nurse.
Look forward to seeing them all again in the future.

August 22, 2020
Unprompted review
Rated 5 out of 5 stars

Brilliant Care & Treatment

Couldn't be happier. Alex's care and attention to detail is amazing. I am so happy with my cheek filler results from her treatment yesterday, she went out of her way to ensure the best result was achieved. I would not let anyone else near my face - her results are sooooo natural and understatingly brilliant.

August 16, 2020
Unprompted review

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