Ciaobellarestaurantleeds Reviews 4

This was the worst experience I’ve ever had to go through in the UK! I wouldn’t even give it a one star if I could

I have tried this restaurant about a year ago, the food was good. Which is why my family and I decided to invite guests there today. Unfortunately the manager was very rude, discriminating, and racist.

We asked very nicely if we can sit on the table that was closer to the window because we wanted the best atmosphere for our guests, but he refused to listen and said rudely with a high pitched voice “This is not your place, you cannot choose where you want to sit. If you don’t like your table leave the restaurant” and insisted that we sit by the door

We left immediately and head with our guests to San Carlo, one of the best Italian food in town.

Appalling customer service, the manager was rude and unhelpful. I went to this restaurant with my daughter for lunch. We ordered the lunchtime special for a set price of £8.95 including wine for an additional £2. When ordering a large glass of wine, at no point was it mentioned to me that this was not included in the lunchtime special. When the waiter came over, I ordered an additional large glass of wine. I confirmed with the waiter that the price of the first glass of wine was included in the lunchtime special, to which they reassured me it was. I understood that the additional glass would be charged at full price, which I was willing to pay for.

I then ordered another meal to go, at the lunchtime special price, which the waiter reassured me would be done promptly. The meal was not given to me until after the lunchtime special cut-off time, just before my departure. Due to this delay on their part, they charged me the full price of the meal to go rather than the agreed-upon lunchtime price. They at no point informed me of this decision and continually led me to believe false information before the bill was presented.

After seeing the bill, I was unhappy and raised a complaint with the manager for their dishonest service, to which he replied to me in an extremely rude manner, telling me to "just get out". There was no compensation or understanding on their part concerning this issue that they had caused. When leaving the premises I felt that their behaviour was inappropriate and left me feeling violated as I had been lied to, and forced to pay a price I was unaware of.

My experience in Ciao Bella restaurant in Romford was EXCELLENT warm welcome polite service very professional, the food was on time I did NOT have to wait too long, the food drink was so tasty DELICIOUS the staff the service was fabulous EXCELLENT all through out, that is why I haven given this restaurant five stars because of there CUSTOMERS SERVICE THEY PROVIDED ME THEY DESERVE FIVE STARS AND MORE.

Rarely have I been so disappointed, disgusted and speechless at the (lack of) customer service provided by any establishment that I have ever had contact with.

I telephoned earlier today to make a reservation for myself, my husband and my daughter, who has only recently been discharged from hospital following a number of brain surgeries. Initially, I requested a table for 1.30pm, but on being told a large party booking beforehand would make 2pm more feasible, I happily acquiesced and booked the table accordingly.

Unfortunately, an hour and a quarter before our booking, my daughter started to feel a little unwell so I tried to put the table back by an hour as she was still very keen to go, this being her last weekend at home before moving out to start Uni next weekend.

I telephoned the restaurant again to enquire as to whether I may put the table back by an hour to 3pm. I was told, no, I couldn’t and, furthermore, that I’d been told an hour ago that 2pm was the ONLY table he could give me. This was totally inaccurate.

Despite feeling a little ruffled by his tone and attitude, I, again, politely asked if he could do anything later than 3pm. Again, I was told “no”, and he reiterated that I had only booked the table an hour ago, as if in some way insinuating this meant I was excluded from being able to make an adjustment to the time!

I explained to the ‘gentleman’ the situation regarding my daughter’s health/condition, hence the request, and stated, perfectly politely, that I saw no harm in telephoning to simply ask a question about changing the time of my booking, regardless of whether it had only been booked an hour ago or not.

I was then told that if I was unable to make the 2pm booking, he would cancel my reservation. I advised him that I did not wish it to be cancelled, but was literally met with the flabbergasting reaction of “I’m cancelling it, madam. Goodbye”! He then hung up the phone.

This left my daughter in tears as she felt it was her fault that our plans for the afternoon had been ruined which, in turn, upset me greatly. On recounting the experience to my husband, he became (understandably) annoyed that I had been spoken to in this manner when all I had done is telephone with a perfectly reasonable request.

My husband telephoned the establishment to ask for the name of the person who had spoken to me and the name of the owner to whom he could send in a complaint. The ‘gentleman’ on the phone was the same one who had spoken to me, yet denied it and hung up on my husband. My husband tried to telephone back again, yet he would not answer the phone. Having left it about half an hour, my husband called again to ask for the name of the ‘gentleman’ who had spoken to me and the name of the owner. He refused to give it, telling my husband “I will have you done for harassment”, before hanging the phone up on him once again.

I URGE you to give this restaurant a miss; they are not worthy of your time, your money or the possible slanderous remarks you may encounter from the ‘gentleman’ who was clearly the man who spoke to me AND the owner, but who had not the courage to admit either.