Seems like a scam to me. Ordered on the 14th May, it's now 26th May and the items are still listed as "Awaiting Shipment" after 12 days. Kind of doubting that they will ship anything. Saw here tha... See more
Company replied
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Review summary
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The item came about three weeks after I ordered. Its a cheap version of what you see online. I ordered a halloween costume but its too cheap to actually wear out. The return process is so intense its... See more
Company replied
This company is awful!!! I ordered a shirt for a concert and made sure to check their quoted shipping times. It's listed on the website as 10-15 business days so when my item never arrived in that ti... See more
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This brand is just full of crap. What's displayed on the website is far, far, far from what is delivered. There is absolutely no match to what one's paid for. Such a total rip-off and totally deceptiv... See more
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Company details
Written by the company
Welcome to Ciciful. We are proud to offer a wide selection of unique and custom-designed clothing that caters to the diverse needs of LGBTQ+ community.
Contact info
2.3
Poor
281 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fashion Without Limits
Love the unique fashion pieces offered. Was surprised a bit though with having to size up to an XL on numerous items (normally at most I take a Medium-Large). But I absolutely loved the unique pieces. Shipping took a while but you get updates. The return process was a bit manually and required some back and forth but I would definitely shop again, just plan on ordering larger sizes!
January 25, 2024
Unprompted review
The item I ordered is absolutely…
The item I ordered is absolutely beautiful, & customer service is excellent!
January 22, 2024
Unprompted review
Horrible experience there website sis…
Horrible experience there website sis say there processing takes up to 8 business days so in the 9th business day i emailed them to get a reply one of your items is out of stock please pick a new item out of our in stock items to complete your order. I replied with No just refund my money you have had for over a week i waited a day didn’t get a reply then emailed i am still waiting on my 100% refund they emailed me back saying we are short for the delay here is a $12 gift card to use on your next order would you like us to continue processing your order.
I replied i have already asked for a refund any other action is disrespectful i want my refund it’s been 3 days and nothing
January 18, 2024
Unprompted review
Reply from Ciciful
Dear Turner Joshua Price,
The result of searching your username is CF00071673. Is it your order ID? If yes, it has been refunded. we will send you an email and give you the refund screenshot. If not, please give us your order ID so that we can look into the refund and expedite it if necessary.
Rosemary
Ciciful customer complaint team
complaint@ciciful.com
Great communication
Great communication, by accident I ordered 2 of the same product. The support team got back to me in reasonable time to catch the error. Thanks
January 17, 2024
Unprompted review
The sequin cape and body suit were…
The sequin cape and body suit were awesome! They fit well and were high quality. Definitely going to recommend to friends and family.
December 9, 2023
Unprompted review
Very easy to navigate website
Very easy to navigate website, lots of different product to choose from very affordable good material.
December 22, 2023
Unprompted review
Easy Peasy Return!
I’ve ordered from CiCiful several times but never had to return something. Understanding where the product comes from I was concerned how the process would be handled. I was very satisfied with the option provided to me and the quick response I received.
January 7, 2024
Unprompted review
Worst quality I've seen in a long time
Worst quality I've seen in a long time. Flimsy fabric that looks nothing like the pictures. Reminds me of wish days. And their website doesn't seem to be showing any of my reviews. Their stuff comes from China. If they are using shortcuts like this, their prices should be much lower.
January 2, 2024
Unprompted review
Reply from Ciciful
Dear Dr. Mehz Penumbra,
Thank you for sharing your feedback regarding your recent experience with our products. We sincerely apologize for any disappointment or inconvenience caused by the quality of the fabric you received.
At Ciciful, we hold ourselves to quality standards, ensuring that our products meet our customers' expectations. It is disheartening to learn that we fell short of your expectations on this occasion.
Regarding your comment about the fabric being different from the product images, we understand how crucial it is for our customers to receive items that accurately match their expectations. Rest assured, we review our product images and reflect the true appearance of our merchandise if necessary.
Regarding the origin of our products, our items are sourced from different international suppliers. We select our suppliers based on their ability to meet our quality requirements and ethical manufacturing practices.
Dr. Penumbra, we genuinely value your patronage and would like to make amends for the disappointment you experienced. We would be grateful if you could kindly respond to our email. So we can resolve this problem ASAP.
Best Regards,
Rosemary
Ciciful customer complaint team
complaint@ciciful.com
Fantastic style & looks
I ordered around 10 pieces, always order 1 or 2 sizes up. The pieces themselves fit my body shape perfectly. I am extremely happy and satisfied they arrived much quicker than anticipated, just in time for NYE. I will be ordering again some more 2024 holiday fits. Thanks Ciciful.
December 31, 2023
Unprompted review
Great was able to change my sizes from…
Great was able to change my sizes from xl to large before they shipped. Fit perfect. Thank you so much. Still waiting for one more
December 13, 2023
Unprompted review
Very good costumer service
Very good costumer service.
Very friendly and quick.
December 8, 2023
Unprompted review
Loving it! Loving the fashion!
Because of our life in the spotlight, we require endless fashion options for our productions. We have purchased items and love what we have received. Also, ordered the wrong size on some others and contacted them for further assistance. This will determine how their customer service helps in getting the issue resolved. But looking forward to many more purchases. Sidow Sobrino
December 7, 2023
Unprompted review
CICIFUL IS A SCAM
Please beware of this company. I ordered $99 worth of products and would have ordered more. They sent a confirmation number and I have not heard from them since.
I emailed them 3 days ago and have not received a response. I'm will be contacting Instagram and Facebook to advise them that they are promoting and marketing a fraudulent company.
Do not and I mean DO NOT buy anything from them. DO YOURSELF A FAVOR AND USE TEMU OR SHEIN.
November 29, 2023
Unprompted review
Reply from Ciciful
Dear customer,
Firstly we would like to clarify that Ciciful is not a scam website. More importantly, our customer support team always responds to customer's emails within 24 hours.
If you have not heard back from support@ciciful.com after 24 hours, please consider the possibility that your email didn't get through and try to reach out to another email address: complaint@ciciful.com.
Additionally, we tried to identify your order ID via your username here to take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase?
This will assist us in locating your specific order and initiating the necessary steps to resolve this issue to your satisfaction.
Looking forward to hearing from you.
Rosemarry
Ciciful Team
complaint@ciciful.com
Ciciful has a great selection!!
Ciciful has a great selection!!! I love coming online to see new fits for fun or for possible festival outfits!
November 27, 2023
Unprompted review
Stolen money and undelivered items
Stolen money and undelivered items. Do not trust this company! Was lured in by a Facebook ad and I will never again be trusting an overseas company located in China. No thank you.
November 20, 2023
Unprompted review
Reply from Ciciful
Dear Benjamin,
If you have any queries or need assistance with your order, you are always allowed to reach out to our customer service, at support@ciciful.com.
We are sorry for your dissatisfaction with the wait for the item. However, your orders have all been shipped out and divided into three packages.
We will send you an email to tell you more details. Please pay attention to it.
Best regards,
Ciciful Team
complaint@ciciful.com
Top tier customer service
I inquired about one of their clothing items, a reply, within the same day. Other companies need to take notes because that never happens. I thank Ciciful for such a prompt clear response.
November 1, 2023
Unprompted review
The size of the pants was too big I…
The size of the pants was too big I don’t think the size chart is accurate.
November 9, 2023
Unprompted review
Reply from Ciciful
Dear Jason,
We are sorry for how you feel about our products' size. Because each of our merchandise has its independent design and material, with different body shapes, the fit of products at the same size may have various effects correspondingly. We will also keep reviewing our size chart to make it as accurate as apollible.
If you have any questions, please feel free to contact customer service centre.
Ciciful Team
complaint@ciciful.com
Great selection and great customer service
Sizes are accurate on the website, good quality and fast delivery. Dealing with customer service is always easy and they will offer you various solutions based on the issue you have. I will be ordering from them again soon!
October 10, 2023
Unprompted review
Satisfaction guaranteed
I can’t begin to tell you how happy I am with my outfit that I received. If it’s like a glove, I cannot wait to wear it.
And I was pleased that you were right promptly and quickly
October 28, 2023
Unprompted review
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