Seems like a scam to me. Ordered on the 14th May, it's now 26th May and the items are still listed as "Awaiting Shipment" after 12 days. Kind of doubting that they will ship anything. Saw here tha... See more
Company replied
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Review summary
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Based on these reviews
The item came about three weeks after I ordered. Its a cheap version of what you see online. I ordered a halloween costume but its too cheap to actually wear out. The return process is so intense its... See more
Company replied
This company is awful!!! I ordered a shirt for a concert and made sure to check their quoted shipping times. It's listed on the website as 10-15 business days so when my item never arrived in that ti... See more
Company replied
This brand is just full of crap. What's displayed on the website is far, far, far from what is delivered. There is absolutely no match to what one's paid for. Such a total rip-off and totally deceptiv... See more
Company replied
Company details
Written by the company
Welcome to Ciciful. We are proud to offer a wide selection of unique and custom-designed clothing that caters to the diverse needs of LGBTQ+ community.
Contact info
2.3
Poor
281 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Great Quality and Service!
The items that I purchased were received on-time, with the exception of one item which still hasn't arrived after 2+ weeks. However their customer service is great, in how they were able to sort out an exchange of an item that did not fit. Overall, great quality of products and service, but would love faster/more reliable shipping time estimates.
February 26, 2024
Unprompted review
Horrendous customer service
I love their clothing. But buyer beware trying to return something. I returned a number of items, only to have them tell me they couldn’t process my return without the usps tracking number. Their customer service is horrendous. There are plenty of online clothing stores that sell fun and outlandish items—use them. Ciciful is a scam.
February 20, 2024
Unprompted review
Reply from Ciciful
Hello,
We apologize for any inconvenience but we would like to clarify that Ciciful is not a scam because the need for the tracking number after the return has been put in our return instructions along with the return form.
However, in such cases, there are other solutions. For example, you can give us the receipt you got from the PO or you can forward the matter to complaint@ciciful.com to address this additional problem.
We tried to identify your order ID via your username here to look into and take care of the issue but no order matched your info. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase?
Ciciful Customer Complaint Team
complaint@ciciful.com
Very prompt and professional help
Very prompt and professional help. Great product. Very helpful people. I’ll definitely keep shopping here.
February 19, 2024
Unprompted review
Terrible company!
Terrible company!
I placed an order and during checkout my delivery address changed and my email address changed to very old details that I don’t use anymore. I contacted Cicuful immediately via email to make sure the delivery was correct. I sent 2 more emails and eventually got a reply 1 week later saying that it was too late to change the address.
The package is apparently going to an old address 3 hours way. I don’t live there anymore. This company refused to help and repeatedly told me to go to the old address to get the package. Not possible. So the warning is - if you have any issues you will get knowhere with this company. Absolute rubbish experience
February 19, 2024
Unprompted review
Reply from Ciciful
Dear Corey Kenny,
We apologize for the inconvenience caused. It's possible that the address won't be changed if usingthe same account to order. However we need to look into this matter first. Could you tell us by emailing complaint@ciciful.com if it's that you already filled out a new addrress at the checkout of the new purcase but the address changed auomatically?
Again we apologize for the inconvenience caused by the delay in replying to your email. Our customer service team is experiencing a backlog. We are extending our working time to resolve the issue and hoping you can understand.
We look forward to hearing from you.
Ciciful Customer Complaint Team
complaint@ciciful.com
SCAMMERS!
SCAMMERS!
I bought an item which is very poor quality, I've asked to return the item, but the company take forever to reply, and when they do they refuse to give the return address.
This company are not easy to deal with, and their products are poor quality.
AVOID AND SAVE YOU MONEY!
December 25, 2023
Unprompted review
Reply from Ciciful
Hello,
We would like to clarify that we offer other solutions as a gesture of goodwill to customers who may find the return not practical. However, we do also offer return address for the customer to return the product. If you don't like the solution from the support team, we suggest you forward the email chain to complaint@ciciful.com.
Besides tried to identify your order ID via your username here to look into and take care of the issue but no order matched your info. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue to your satisfaction.
Thanks.
Ciciful Customer Complaint Team
complaint@ciciful.com
Scam Company on Facebook!!
Saw advertisments for this company via Facebook feed so bought over $107 worth of custom coins for Valentines day around the 4th of February with an understanding it would arrive in time. Couple days later received a confirmation email with a link for tracking but every time I access the link it goes to FB messanger that generates an AI perpetual loop asking the same questions over and over without ever giving an actual reply or tracking the order. Now it is after Valentines day, at this point I think this is a scam... Avoid this company, I will be attempting to file a claim with my credit card to get my $$ back!
February 16, 2024
Unprompted review
Reply from Ciciful
Update:
Thank you for giving us the information. However, we have confirmed that your order is not from Ciciful's as none of your info matched any of the orders on our website.
Kindly consider the possibility that you have come to the incorrect place to inqurie about your prder. For example, we understand that there is a website called "Cicifi" (which is very very similar to Ciciful).
Hello,
We tried to identify your order ID via your username here to look into and take care of the issue but failed.
Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase?
This will assist us in locating your specific order and initiating the necessary steps to resolve this issue to your satisfaction.
Thanks
Ciciful Customer Complaint Team
complaint@ciciful.com
I don’t know what to believe.
I don’t know what to believe.. payed more then €100 and didn’t get anything in the mailbox.. they answered me that it would be shipped this week but I didn’t receive anything like a track&trace our something like that…i hope this is not fraud, otherwise it’s such a shame and waste of money :(
February 1, 2024
Unprompted review
Reply from Ciciful
Dear Brecht Brugmans,
We have used complaint@ciciful.com to send you the tracking information. If you have any follow-up queries, please feel free to reach out to us.
Kind Regards
Ciciful Customer Complaint Team
complaint@ciciful.com
Orfered items on the 7th
Orfered items on the 7th. It's is now the 15th and they haven't sent even sent anything yet. I also tried to contact their customer service and have not had a response. Seems like a dodgy company. Going to dispute the payment with the bank
February 7, 2024
Unprompted review
Reply from Ciciful
Dear Charlie Michelle Adormeo,
We apologize for your disappointment caused by the delay in shipping and responding. Both our customer service team and our factory are experiencing a backlog. We are extending our working time to resolve the issues. We apologize for any inconvenience and hope you can understand.
We have used complaint@ciciful.com to send you a follow-up email on this matter. Please check your inbox.
Kind Regards
Ciciful Customer Complaint Team
complaint@ciciful.com
I have placed an order and paid
I have placed an order and paid. I received no confirmation. I received an email that the order had been received. but further emails went unanswered. no items delivered and money lost. I'm furious. this is pure fraud
February 12, 2024
Unprompted review
Reply from Ciciful
Hello,
We tried to identify your order ID via your username here to look into and take care of the issue but failed.
Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase?
This will assist us in locating your specific order and initiating the necessary steps to resolve this issue to your satisfaction.
Thanks
Ciciful Customer Complaint Team
complaint@ciciful.com
Fast and Fabulous
We received our items in a timely fashion and they we fabulous. One item as back ordered and after a time I inquired and it was promptly shipped. Thankyou!
December 1, 2023
Unprompted review
Great Quality and Price
The clothes are of really good quality. The designs are fresh and out of the box and allow me to express myself freely! The prices are also very good! I have one piece of feedback that I would appreciate taken on board!
I am quite tall so need a 33 or 34 inch leg which makes it unable for me to purchase much in the way of trousers from you as you don’t do that sort of length.
November 20, 2023
Unprompted review
All but one of my items were shipped…
All but one of my items were shipped quickly. Sadly I have to wait for the last item to ship, but the customer service has been very helpful. I will for sure be ordering again.
January 31, 2024
Unprompted review
The sexy Santa garment lived up to its…
The sexy Santa garment lived up to its appearance in the advertisement. Easy to track the shipping process. I’ll definitely wear it around the holidays again.
December 27, 2023
Unprompted review
I love the gear
I love the gear, it fits and feels great. More importantly it looks amazing. It is comfy and feels nice on my skin. It is also very well made.
February 5, 2024
Unprompted review
Trustworthy company
Despite the distance, my e-mails exchanges have always been satisfying and a solution was found to replace an order which could not be sent on time.
My two orders (so far) arrived in mint condition and I'm pleased with them.
December 30, 2023
Unprompted review
I placed an order in November
I placed an order in November, the site mentioned the item was in stock and would ship within 24 hours. A number of emails sent back and forth. It’s now February and the latest message says the item will ship by the end of March… do not trust this company with your business. Complete scam
November 28, 2023
Unprompted review
Reply from Ciciful
Dear Jacob Puckett,
There were several results when I searched your name on our order system. Some were placed in November, but they have all been delivered. The only one that has not been shipped out was placed on 1/10. Therefore I am not sure which one is yours. Could you offer us your order number so I can look into it? Thank you in advance and sorry for the delay.
Regards.
Ciciful customer complaint team
complaint@ciciful.com
Burning your money is more useful than…
Burning your money is more useful than spending it at Ciciful. The 5 star reviews have to be fake. This company is a total scam. I ordered a two piece suit from them listed at a top and pants and was only sent the top. When I contacted customer service they told me I only ordered the top and sent me a screenshot of the item listing telling me it only meant the top in the listing somehow. Complete scam, engineered to take your money and make you pay for shipping their cheap swill back to the dropshipper from Hongkong.
January 28, 2024
Unprompted review
Reply from Ciciful
Dear Andrew Flook,
When a customer buys this product, he will have to select the color and size - - right below the title and above the selections of sizes, there are three options of color: Gold top, Gold pants, and Gold set. Perhaps you accidentally overlooked this part, resulting in the arrival of the top only.
We would like to offer you a gift card to help you buy the pants to match the top. But you seem to have chosen the return form to return the item. We have used complaint@ciciful.com to follow up on the case. Please check your inbox.
Should you have any follow-up questions, please feel free to contact us.
Faithfully,
Ciciful customer complaint team
complaint@ciciful.com
Súper bad shopping experience
Súper bad shopping experience. The sizes are small and it’s not easy to returns. Ciciful offer me 30% of mt shopping or less that I’ve spent in a voucher. What kind of solution are this?
January 18, 2024
Unprompted review
Reply from Ciciful
Dear Bruno Diniz,
The 30% refund offer presented to you as an alternative to returning the items was not meant to cause any confusion or frustration. It was simply an option we provided to accommodate different customer preferences. We do also offer full refunds after customers return the product.
If you don't like the customer support team's solution, please escalate your case to complaint@ursime.com. We would like to look into the issue and resolve the problem. We look forward to your order ID as we couldn't locate the order through your name.
complaint@ciciful.com
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