Cigna Reviews 812

CIGNA continues to provide extremely poor customer service. Their email contact form on their customer portal still does not work. Meanwhile their app issue for iphone users allegedly has been fixed yet the log in button remains below the screen and can not be accessed. Cigna has also suddenly decided to remove all previous correspondence from the customer portal which means that renewal invitations and other correspondence is no longer available to their customer. Am appalled by this deterioration and would not recommend CIGNA as a company going forward

They switched over to HealthSprings and are worst than when they were Cigna .. their wait times on the phone go into the hours … their CSR has no clue what they are talking about… they say they are going to do something and they don’t.. when I call back - no notes were taken or anything…..their website is a bunch of confusing mumbo jumbo… I’m switching back to United Healthcare

I wish I could give it 0 stars. I signed up for rx plan November 29 during my Special Enrollment period for the basic rx plan with $0 monthly premium knowing none of my prescriptions were covered. I received notice after the December 7th Medicare deadline that they were putting me on a new plan with $50 month premium that still doesn't cover my medications. I immediately called to cancel and complain. They refused to cancel, but I was able to change through Medicare due to their low rating. They are charging me for the month of January even though they admit I was not notified of the plan change until after the deadline to change. I have now filed complaints with BBB and Medicare.

I had a root canal the charge was $1425.00 Cigna paid $206.50. I’d would have been better off saving my premiums and pay the dentist directly. They are supposed to cover two cleanings and set of X-rays bill was $388 they payed $119. Worst dental insurance I’ve ever had. Called their number 4 times and was disconnected 3 of those times. 🤬

Cancelled family's Cigna dental insurance policy. Reasons: 1) literally have third world customer service - polite but outcomes are beyond bad; 2) Cigna's decision to go zero communication w/customers except for billing them - "[Cigna] does not accept unsolicited inquiries on MyCigna secure portal." 3) spent 2hrs in search of billing detail; waste my time, lose my business.

Cigna has made it impossible to manage my health by forcing me to use Accredo, a pharmacy they own and operate. It is a massive conflict of interest. Accredo consistently misses shipping dates and delays my medication, and Cigna does nothing to rectify it.

Huge damn scam, won't let my wife cancel now almost after a year of paying into a black hole (they give you 1.26€ back from 97€ once bill, and you pay 300+ a month anyway), never would advise anyone to deal with them, and the company is rooted in US so that explains why they scam your healthcare

After Healthspring took over from Cigna, one of my wife's diabetes medicine monthly cost went up 450% for the exact same coverage we had under Cigna. Healthspring is a Medicare coverage scam.

I help a friend with some of his billing and medical care. Cigna became Healthspring and his monthly premium doubled. He never recieved notice of the increase in monthly payment nor did he receive email. We knew that the time to change insurance was in Oct -December and he decided to stay with Cigna not knowing of the change but because he was able to navigate the app and felt at ease.
The January payment went from 41$ to over 90$. Why was he put in a higher cost bracket? Why not the 35$ plan? Regardless we have spent over 5 hours just trying to be able to get into the health spring site. When we call Healthspring for service, after multiple questions are not helpful we get a number to call for tech. That number sends us back to Cigna. Cigna sends us back to Healthspring, Can you believe Healthspring sends us to a
Cigna number. Cigna says that Healthspring is having issues and they will connect us. 1h 30min no answer. Last call we made to Healthspring and Cigna we were on the phone 50minutes before we were finally connected to tech which closed while we were wasting time. When signing into Cigna you are directed to use Healthspring.
Healthspring says use the Cigna sign in..
Crazy, incompetent, under trained, so which is better- useless Ai or useless humans.

They use tactics to keep you on hold to frustrate you until you hang up. They’ll tell you that they’re supervisors very busy helping somebody else and we’ll just keep you on hold. They avoid answering questions and they do what Every insurance carrier does delay deny avoid and that’s why everybody hates you. Ian sandos What’s the name I was given by the call handler they’re not actually there to help you. They just read a script. They don’t vary from that. They waste your time. Keep you on hold. Don’t transfer the call. Wait for you to give up after a while, I asked to be sent to the complaint department where I could leave a review about Ian‘s performance or lack there of and the supervisor that I was waiting for also handles that as well so seems like a rinky-dink shit business .I’ve already contacted the company I work for to arrange different insurance. Please avoid this and your company. Please take these reviews serious this company‘s dog shit.

A application was submitted for part N medicare on November 20, 2025, and it has been two months since then. We have received no acknowledgement that the application went through,No update on the status of the application.Nothing.

Both myself and agent have tried to reach out by phone and email with no response. On the phone the wait has been 3 hrs and then finally the call gets disconnected. I am new to medicare and am working with a timeline and my 6 months will end soon.
We are now trying to cancel so we can apply to another company before the time expires. But unable to cancel there is no response. So frustrating…

I did not know this insurance company was the doctor's office. I am trying to get a Spine MRI and the keep denying it. I have had repair surgery on my spine but the doctor needs new images to compare to old ones to see what is causing the pain. I knew when they changed to Health Spring it would be a night mare because I had Health Spring before and changed because of the problems.

Cigna is the absolute worst company. They are always running out the clock on patients and through their bogus denial reasons that never make sense you are considered dead of you get Cigna insurance

Cigna acknowledged that I was overcharged by my dental provider, yet failed to take any meaningful action when the provider refused to correct the charges. I was explicitly told that legal action would be pursued and that I would be reimbursed—neither of which ever happened. Despite this, the dental office continues to participate in Cigna’s network. This experience showed a complete lack of accountability and follow-through on Cigna’s part.

I had a very frustrating experience with Cigna. Several claims were filed, and I believe too many were processed in error. When I requested an investigation and resolution, I was told they would not look further into it. There was an opportunity to withhold payment on future claims and correct the balance, but that option was not used. Communication was unclear, and I did not receive meaningful assistance. I expected better accountability and customer support.

The new Wellspring company is terrible. DO NOT SIGN UP WITH CIGNA OR HEALTHSPRING. They do not adequately train their IT staff, and it is impossible to set up an account with their online portal.

If you like paying $5,000 a month for insurance and still having to pay thousands of dollars for a procedure then Cigna is for you!!

$1,709 for a vasectomy after insurance

Subject: Formal Complaint Regarding Unauthorized Policies and Fraudulent Withdrawals by Cigna Medicare Supplemental Insurance
To: Better Business Bureau (BBB), State Insurance Department, CMS (Centers for Medicare & Medicaid Services), and Online Review Platforms
Complaint Details:
1. Unauthorized Enrollment: While my spouse and I were overseas from approximately [June, 2025] to [Oct, 2025], a Medicare sales agent fraudulently enrolled us in Cigna Medicare supplemental insurance policies without our knowledge or consent. We did not request these policies, did not sign any application, and were completely unaware of their existence.
2. Unauthorized Bank Withdrawals: Upon our return in [Sept. 29th, 2025], we discovered that Cigna had initiated automatic withdrawals from our bank account over a four-month period (June 2025 through October 2025). The total amount taken without our authorization is $388.78.
3. Immediate Action Taken: As soon as we discovered the fraud (in October 2025), we immediately:
o Contacted Cigna to report the fraudulent policies.
o Demanded the immediate cancellation of all unauthorized policies.
o Requested a full refund of all premiums illegally withdrawn from our account.
4. Cigna's Inadequate Response: Despite clear evidence that these policies were obtained through fraud (no consent, no signatures, we were out of the country), Cigna has refused to provide a full refund. They have cited that we are outside a "permitted cancellation grace period." This reasoning is fundamentally unfair and illogical, as the grace period could not possibly apply to policies we never applied for, received, or used, and about which we were unaware due to international travel.
5. Core Issue & Demand: Cigna is holding us responsible for a grace period that presupposes legitimate enrollment. This situation originated in fraud, and the company is effectively penalizing us for not discovering a theft we could not have known about while abroad. We believe this constitutes an unfair and deceptive practice.
Specific Requests for Resolution:
• Immediate and formal cancellation of all fraudulently issued policies, retroactive to their start date.
• A full refund of $388.78, representing all premiums withdrawn without authorization.
• An investigation into United Medicare Advisors sales agent Mason Morse who fraudulently enrolled us
• Correction of our records to show no lapse in desired coverage and no voluntary enrollment in these policies.

I canceled Cigna (soon to be called Health Springs) in November 2025, because i was starting a new insurance the beginning of the new year. I received a letter in January 2026 from Cigna stating that my policy has been canceled as of January 1, 2026. Cigna took a payment on January 5th 2026 from my bank account, when I called to have my money refunded I was told I'd have to wait 15 business days to receive money that should not have been taking from my bank at all. Be careful doing business with this company I got no satisfaction from there customer service department, I was told there was nothing they could do to expedite getting my money back to me.

Horrendous would be an understatement. Quit your job if you need customer support, because you will need to invest hours a day into trying to get an outcome. They don't care if you die while waiting for coverage. They just keep transferring you from one unhelpful person to the next, who just reads off a script without applying any logical thought. I applied for coverage on December 30th to ensure I made the special enrollment period deadline. Its been 17 days and I still don't have plan information. Nobody can help me. All they can do is "send an email to the enrollment department", transfer you to someone else, or make ridiculous suggestions like "have you tried to go to healthspring.com to enroll in a plan?" after you spent ten minutes talking to them about how you enrolled 17 days ago and still don't have your plan info.

My husband and I used United Medicare advisors.com and were sold Supplemental G policies. The agent set up both accounts in the same phone call. The 20% household discount was a selling point. My husband's account was set up properly but when my account was set up they entered my bank routing code TWICE and failed to list the account number. I received a letter from CIGNA stating my bank draft was refused and I needed to pay for 3 months in advance with an added service charge. My husband's account with proper routing and bank account number processed. There is NO refused payment against my bank account, the payment never processed through my account. I called to rectify and could not get an reasonable answer in the Phillippines. The letter sent said to update my payments led me to my OLD CIGNA dental account, waited on hold for IT for over 3 hours at CIGNA and told set up auto-pay under HEALTHSPRINGS account to process payment which I did while IT on line. Contacted United Heathcare advisors to correct mistake. CIGNA sent 2ND PAST DUE 3 months payment letter and a request for check via mail. My husband has the same address and bank account I have it should not be difficult to verify. I have ZERO confidence in the handling of this matter. When companies silo information and then send it overseas it is nearly impossible for any one to apply logic to the situation ,they all default to a very narrow scope of understanding and repeat there standard script. This is one of the worst insurance experiences I have ever had and all I am trying to do is PAY these people. I have spent in excess of 8 hours trying to sort this out with my bank, the insurance person who sold me policy and CIGNA. Please review and provide a letter stating you understand ALL the issues and will correct ALL errors internally.