Cigna Reviews 812

After 8 years with Cigna and 100K ++ usd paid premium, I had a medical issue.
I contacted Cigna before any medical procedure started, and they confirmed that I was covered.
However, when i sent in my claim they just covered part of the bill.
Very difficult to communicate with them.
STAY AWAY!

To Whom It May Concern,

I am submitting this correspondence as a formal complaint regarding the unreasonable delay in payment of my hospitalization claim, which was submitted on December 12, 2026.

At the time of submission, I was advised that claims of this nature would be processed within 10 business days. That timeframe has long since passed, and I have yet to receive payment or a substantive explanation for the delay. Despite multiple attempts to obtain clarification, I have not been provided with a valid reason for the hold-up nor a definitive timeline for resolution.

This lack of communication and failure to adhere to stated processing standards is unacceptable and does not reflect reasonable claims-handling practices. Timely payment of valid claims is not optional—it is a fundamental obligation. The ongoing delay has caused unnecessary stress and inconvenience and raises serious concerns regarding this company’s internal processes and customer service standards.

I am also concerned because I have an additional hospitalization claim that will require processing, and given the current experience, I have little confidence that it will be handled appropriately or within required timeframes.

Please consider this letter a formal request for immediate review and resolution of my outstanding claim. If this matter is not resolved promptly, I will have no choice but to escalate my concerns further, including notifying my employer and pursuing any additional remedies available to me.

I expect written confirmation of the status of my claim and a clear timeline for payment without further delay.

HEALTHSPRING/CIGNA has OK licensed sales people. Working with one lady who's been very helpful. HOWEVER, we have CA GUARANTEED ISSUE, no questions asked, RIGHTS in two ways, which apparently means NOTHING with this company!!! Speaking with a different sales person I was told ALL of this person's applications are held up that are Guaranteed issue. Cigna used to be good. They NEVER should have sold out. They're asking health questions, delaying through underwriting, which they aren't supposed to do. Seeming to be stalling until we are out of our GI period!!! Healthspring sounds like a name for a chinese company. Wonder if Medicare or the state's insurance commissioner would be interested in this the tactics we are subjected to? Having a BAD feeling about what kind of care we will get this year with them. NOT LOOKING GOOD!!

Very unprofessional company!

I have been insured through Cigna, but if you have any kind of problems or challenges, they are completely impossible to get in touch with. I have tried to contact 4–5 employees whom I was in contact with when I signed my contract with them. No one responds to my inquiries.

After a waiting time of more than 20 days, a random person from customer service finally gets back to me, someone who knows nothing about the case and is not allowed to do anything at all. It is impossible to get in contact with anyone who can actually help you and has the authority to do anything.

This is by far the most unprofessional company I have ever purchased anything from. I would strongly advise everyone against becoming a customer of Cigna.

I'm a Type 2 diabetic trying to get a Dexcom G7 continuous glucose monitor that my endocrinologist prescribed. After weeks of runaround between CVS Caremark and Cigna (where I learned CVS Caremark had been handling a product that wasn't even under their purview), I finally got clarity that the CGM falls under Cigna's DME benefit.
Cigna directed my doctor to use US Med as the supplier. All the paperwork has been submitted. Everything is in order.
And yet my Dexcom G7 still hasn't been released.
No one at Cigna will take responsibility. I get transferred, put on hold, and told to wait. Meanwhile, I'm a diabetic without the continuous glucose monitoring my doctor prescribed.
This isn't a coverage dispute. This isn't a prior authorization issue. The paperwork is done. Cigna is simply mired in bureaucracy, and no one there seems empowered - or willing - to actually approve and release the equipment.
If you have diabetes and need DME through Cigna, prepare for delays, misinformation, and a system where accountability goes to die.

I have called in about 10 times to try to resolve an oustanding bill for an ambulance ride. Even though I was promised time and again that Cigna would take care of the bill (I had already maxed out my insurance for the year). And yet every month I've gotten a bill from the fire department. It was truly a life or death experience, extremely traumatizing--and the back and forth over this for the past year and a half has only prolonged the experience. The customer service reps are kind, patient, and helpful--but their policies make it impossible to talk to someone who can actually help me and resolve the situation.

I have had awful service with this company. When i decided to cancel I was directed to call the number on the back of my dental coverage plan 4 days before the date. I called on the 26th of December and was assured that the last day of coverage would be the 31st. Low and behold they debited my bank account on the 5th of the following month again and denied that I had ever called to cancel. However, I have a history on my phone confirming the call on the 26th for 32 minutes. They are refusing to reimburse the entire amount. Not right!

Was not able to create myHealthSpring.com account, the wait time for support or speak with someone was 47: minutes and could barely understand her English, only to be redirected and put on hold for additional 40: minutes!! These times as mad as I am are not exaggerated! After additional wait time I finally hung up!!

An email to my insurance agent:
Just an FYI for future reference. Yesterday I was unable to login to the Cigna website. I called the number listed for assistance. There is no specific menu selection for website issues, so I'm not sure where I ended up, but she told me to call...the same number. I asked for which prompts to use, but she said she would transfer me. I waited 45 minutes on hold before having to hang up for other reasons. I called back in the afternoon and waited another 45 minutes on hold, listening to the recording telling me how important my call is. After describing my issue he told me to call this number....the same number....at least this time he told me which prompts to use, before transferring me to that dept. I waited on hold another 30 minutes before once again having to hang up for other reasons. I called back this morning and so far have been on hold for 50 minutes.

I guess customer NO service is one of the reasons they're less expensive than other companies. I suppose it's impossible to switch until next November, but I wanted you to know how poor the Cigna customer No service is, so that you would take that into consideration in the future selection of companies to represent.

I am an insurance advisor, and when I have given a cigna insurance to my client...

After taking health insurance he got injured and then apply for health claim...

But this fraud company refusing to pay claim amount declaring that it's an non disclosure case...

But they didn't want to tell us that how can some one disclose accident before it happens actually..

Update: Cigna was great in researching the cause of this issue. I can say it was an issue that had shared responsibilities. It would seem that it was the perfect storm. However, Cigna was quick in resolving the problem. It did not take 7 to 10 days to resolve. I would recommend a better means of resolving issues through improved communications and customer service.

My wife was in dental surgery. I checked the app and it showed my coverage was canceled. My employer sent a verification of coverage but Cigna says it will take 7 to 10 business days to correct the mistake.

Customer Service..... I am a new customer with a medicare supplemental policy that just started 1/1/2026. I had a question with the web site we were to register at. I was on hold at the WEB Site Assistance option for 3 hours and then called on a second phone while still holding my place on the first phone. After listening to " our call is important to them and a customer service person would be with you soon" someone picked up the first phone and hung up! Yes, After 4 plus hours , I was hung up on without an answer. The Web Assistance area hung up on me after hours on 1/5/26 about 2:30 CT. My other phone is still on hold giving me that same stupid message of "how important I am to them" and they will be with me soon. If I could, I would fire every supervisor they had that let that staff set this tone for their area. Me being on hold for 4 plus hours is not acceptable. Your staff should all be replaced with real customer service professionals who want to work. If this is how Cigna works, I may have pick the wrong company to give my business to. I am hanging up my other phone now after that on has been on hold for 3 hours. Who is in charge of your customer service area? what is your standard for answering phone calls? 4 hours??
you people really suck at answering phones in a timely manner. What about call backs? do you offer to call back if you are very busy? no offers for that? No, I just sit around all day for hours waiting for you to pick up. Get it fixed.

Title: 218% Premium Increase With No Notice — Extremely Disappointing
Review:
My Cigna Part D premium for 2026 suddenly increased to $70.60, which is a $48 jump — a 218% increase. I only discovered this by reviewing my bank statement. Cigna says they mailed a notice to both me and my wife, but neither of us received anything. The only thing that arrived was their new insurance card with their updated name.
I’m frustrated by the lack of clear communication and the size of the increase. A change this large should be clearly explained and easy for customers to understand. Instead, I had to uncover it myself after the fact.
This experience has made me reconsider continuing with Cigna, and I think others should review their options carefully and monitor their statements closely. I will be dropping
This provider as soon as open enrollment begins again. But intel then I must be forced to pay over $ 840.00 for the same coverage I had last week for $ 264.00 for a 4 generic low costs drugs.

Awful customer service and no updates on claim

New to Medicare and Drug plan D with Cigna as of October. Never received annual notice or their $50 price increase to $62.50. Being new to Medicare I presumed no letter meant no changes, so I called Cigna (now Healthspring) and told them disenroll. She dated it and said terminated Dec 31st. Called Medicare and they said still active. She also stated I am not the first with no letter and complaints as they changed their name, so could file a complaint and request a new enrollment period. Called Cigna back and supervisor said need to sign form in mail that prior rep was not right that I was disrenrolled. This Cigna supervisor told me if I used plan before signed letter received I would automatically be enrolling again. I have no drug plan and disabled. Called back and NEXT PERSON tells me that my fee was withdrawn from SS and that was incorrect about not having a drug plan and that she had to escalate for a decision. Funny how THAT form arrived but not the letter advising of price increase. Not ONE PERSON THERE HAS THE SAME INFORMATION!
As of this update a week later a man called on the 30th, I asked him to call back shortly so I could get off a call. He made NO effort to do so but noted the complaint he tried and could not get hold of me. It is a week and he made zero attempts that day as requested or after. I intend to file with the state insurance department. They have deducted 62.60 from my SS and it is nearly as much as my monthly health premium!

I am a disabled person with no drug plan and the staff all have different information. Disgusted that Cigna can get away with this.

The worst customer service!!!

Jenny from UAE gave me many incorrect emails and then after I asked her to call me she ignored me. It's not the first time I experience very bad customer service from Cigna

Spent 4 hours on my birthday trying to understand why my autopay was turned off and my account terminted. My credit card company confirmed multiple times Cigna was on autopay and they never declined any transaction. No one from Cigna would call to verify. They had another persons email on file and sent them my cancelation notice. The representatives would not forward me the email, nor would they share the last 4 digits of the card they claimed did not work. Several representaitves said that I could access this information on my online account, and basically said I was lying when I said it was not available. After speaking to 2 people in the tech department at Cigna they had to tell the customer service representative that I was correct- there is no way to access my payment history since they deactivated my account

Took them ONE YEAR to process an authorization for consent i signed for my mom to handle my insurance issues. Spent about 10 hours between calls and Chat etc.

Still haven't re-processed a claim they listed as out of network and it's been over 2 months and 4 escalations since making the request. They are the stupidist, most incompetent people i have ever dealt with. And I used to bill for insurance from my business.They promise to return calls or follow up by email and never, ever do.

I feel like have been scammed on my RX insurance premiums. Cigna changed the name they use for RX coverage to Health Springs without clear notification. My premium was 15 dollars in 2025 and is now 65 dollars. I chose the least expensive option because I take zero prescription drugs covered under their plan. After having their coverage for over 35 years I fell betrayed. They will now get a check for 65 dollars a month for absolutely nothing.

I was transferred to the Spanish speaking customer service line by mistake. The Rep said she could help me in English. As soon as I started explaining what I needed, she became extremely rude, cutting me off without letting me finish. My broker was on the line to help me and she told him she would only speak to one of us and that he couldn't ask any questions. She then told me it was too late for my husband to enroll, even though it wasn't. She ignored me when I asked her to spell her name. She finally said it was "IAREL". Her attitude was completely hostile and inappropriate for customer service. She does not need to be working in that field. I filed a formal complaint with Medicare.

I called back after we hung up and spoke to a different person. I will review her separately. She was amazing and got my husband enrolled in Part D because despite what the first agent said, he WAS eligible for enrollment. Cigna Health Spring needs to fire this rep.