CINCO STORE Reviews 425

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, timeless design, and stylish appearance, often noting that items look even better than pictured online. Many consumers appreciate the fast delivery service and the luxurious, high-quality packaging that ensures items arrive intact. The customer service is frequently highlighted as exceptional, with people commending the helpfulness and responsiveness of the team, often noting that they receive replies from real humans. However, some customers also noted issues with their orders, including significant delays in delivery and a lack of clear tracking information. A few people were dissatisfied with the durability of some jewelry pieces, reporting tarnishing, discoloration, or breakage after a short period of wear, even comparing the quality unfavorably to less expensive alternatives. Some reviewers also experienced unhelpful customer support when issues arose with delivery or product defects, feeling that the company did not take responsibility for problems.

What people talk about most

Product

People report positive experiences with product, often praising the high quality, design, and craftsmanship... See more

Quality

Clients share positive opinions on quality, with many praising the high-quality jewelry, design, and... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the fast delivery, with some... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the helpfulness and... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers praise fast delivery,... See more

Based on these reviews

Rated 5 out of 5 stars

Absolutely loved the pieces I ordered, especially the maxi hoops. I’m extremely picky and often times don’t believe photos on sites resemble accurate description, however, I can assure you their produ... See more

Company replied

Rated 5 out of 5 stars

I adore this company and their jewellery! Their jewellery is so usual, stylish and so well made and their service is excellent. If you have any questions you can whatsapp them and you get a reply by a... See more

Company replied

Rated 5 out of 5 stars

Ordered a nice pair of earrings on the 11th November, getting a discount as it is singles day. And on the 13th I already received my package. The dilevery was super quick and the assistance with som... See more

Company replied

Rated 5 out of 5 stars

A big fan since 2023. Never had an issue with the quality of the jewelry or customer service. They went above and beyond when I lost one of my earrings to get a replacement. On my recent order (purcha... See more

Company replied


Company details

  1. Jewelry Store
  2. Fashion Accessories Store
  3. Jewelry Designer
  4. Jewelry Exporter

Written by the company

CINCO is a brand of silver 925 jewelry, design and handmade in Portugal. Simple with attitude, this brand has born as an independent design house of minimalist jewelry always with an eye on trendy and vintage inspirations. CINCO are for women who want to keep it simple without never forget a timeless look. We sell worldwide.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

425 reviews

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Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

simply the best quality jellewery

simply the best quality jellewery! and always so beautiful, and, most importantly, timeless!
not to mention the fast shipping and customer service. amazing!! ✨

July 28, 2023
Unprompted review
CINCO STORE logo

Reply from CINCO STORE

Thank you for your review! We are very happy to hear that you had a positive experience with us and we hope to see you again. 🥰🥰🥰

Rated 5 out of 5 stars

I had a fantastic experience

I had a fantastic experience, I definitely recommend them, they are excellent, the ring is fantastically made and fast delivery

July 4, 2024
Unprompted review
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Reply from CINCO STORE

Thanks for your feedback! We are very happy to hear that you had a positive experience with us and we hope to see you again in the future. 😍😍😍

Rated 5 out of 5 stars

Exquisite products

Exquisite products, great quality, fast delivery = 5 stars
I already have in my collection about 10 pieces and will continue to order.

June 24, 2024
Unprompted review
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Reply from CINCO STORE

Oh Thank you!! That make us really happy ❤️❤️❤️ We hope to see you soon!

Rated 5 out of 5 stars

Great customer service!

Nice and unique products! Fast delivery. Great customer service!

June 25, 2024
Unprompted review
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Reply from CINCO STORE

Thank you so much for your review! We are very happy to provide you with a good service and beautiful items. 🥰🥰🥰

Rated 5 out of 5 stars

I am a huge Cinco fan for quite a few…

I am a huge Cinco fan for quite a few years now. The quality of the products is amazing, the design is so classic and timeless, yet with a modern twist to it. I always get questions regarding my Cinco jewellery. I own so many of their pieces and each of them is so unique. And the customer service is AMAZING. The respond time is so quick, the communication is personalized. Whenever I reach out to them, it feels like I know the Cinco customer service team personally.

June 26, 2024
Unprompted review
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Reply from CINCO STORE

We're very happy with your review! We will do everything we can to continue launching beautiful, quality pieces, but also to maintain the service you deserve! ❤️❤️❤️❤️

Rated 5 out of 5 stars

CINCO over the years

I've been a customer of the CINCO store for a few years now and I can say that the quality of the products is excellent (value for money), and the design of the new pieces (without becoming a fashion victim) is a concern of the brand, which is minimalist but tasteful. The brand's concern for customer service in both sales and after-sales is remarkable and, in my opinion, we have almost created a relationship of friendship/loyalty with this brand.

June 20, 2024
Unprompted review
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Reply from CINCO STORE

thank you very much for your feedback. it makes us very proud that you like our pieces and that you feel part of our small CINCO community. it's very special for us. ❤️❤️❤️

Rated 5 out of 5 stars

Best

The best, most elegant, stylish and good quality earrings. Love the designs the brand is creating and the quality and delivery is so good and easy, can’t stop myself from buying more each time.

June 20, 2024
Unprompted review
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Reply from CINCO STORE

Thank you so much!! We're delighted that you find CINCO jewelry irresistible! 😁❤️

Rated 5 out of 5 stars

Beautiful jewelry

Beautiful jewelry! Me and my daughter are in love with them. This is our 6 order. They are simply gorgeous! Great service and fast delivery. Thank you so much!

June 17, 2024
Unprompted review
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Reply from CINCO STORE

Thank you so much so for your kind words! We makes us really happy ❤️❤️❤️

Rated 5 out of 5 stars

great UX and great pieces!

amazing experience and high quality pieces!

May 27, 2024
Unprompted review
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Reply from CINCO STORE

Thank you for your review! Knowing that you are satisfied with our work is really important to us! We hope to see you again soon! ❤️

Rated 5 out of 5 stars

The earrings are of great quality and…

The earrings are of great quality and packaging is great. This is my 4th order and I think they have a warehouse close to my country because the order is here after 1 business day. Amazing ! And… Cinco has a great collaboration with Andreea Ali with the best designs ever !

May 28, 2024
Unprompted review
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Reply from CINCO STORE

Thank you for so much! Your kind words mean a lot to us. We hope to see you again soon! ❤️

Rated 5 out of 5 stars

Absolutely LOVE the brand

The best experience! Absolutely Love the products, the design, absolutely everything this brand is perfect. The website is very easy to navigate and shop, the experience from the point of view of the customer it’s very good.
I almost forgot... the packaging is stunning. Velvety on touch, beutiful and carefully packed "Just For You" (thats the sensation).

May 3, 2024
Unprompted review
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Reply from CINCO STORE

Thank you so much! That makes us that makes us very happy and proud. We hope we see you soon ❤️❤️

Rated 5 out of 5 stars

Timeless quality jewelry

I am an absolute fan of Cinco. The brand is excellent, offering high-quality products that truly meet expectations. Additionally, their customer service is exemplary. Whenever I had any questions or needed support, I was attended to quickly and efficiently by a friendly and helpful team. I highly recommend it to everyone looking for timeless jewelry.

May 14, 2024
Unprompted review
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Reply from CINCO STORE

Thank you for your review! We're so glad you had such a positive experience with the brand! Thank you for your support and we hope to see you soon! ❤️

Rated 5 out of 5 stars

Unique and high quality pieces

Amazing quality jewelry, quick delivery and great customer service. I have bought several pieces from Cinco and I have always been very satisfied. The last one, in particular, a necklace from solid gold with three little diamonds is outstanding. I will keep buying from this company and I would recomment it to anyone looking for high quality and unique design.

May 12, 2024
Unprompted review
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Reply from CINCO STORE

Thank you so much! It makes us really happy that you love what we make and we hope to see you soon ❤️

Rated 5 out of 5 stars

I love cinco pieces

I love cinco pieces. They are beautiful and they have good quality. The purchasing process is easy and shipping is decent. I hope to buy many more pieces in the future!

May 9, 2024
Unprompted review
CINCO STORE logo

Reply from CINCO STORE

Thank you so much! We hope that we will continue to be a part of your preferences ❤️

Rated 5 out of 5 stars

Since being introduced to CINCO via YouTube, I have become a loyal customer.

Since being introduced to CINCO via Andrea Ali's YouTube channel, I have been hooked! As evidence of how impressive the company is, I have made multiple purchases, and I have yet to be disappointed. First, the items are gorgeous and well-made. Next, the vast number of items available make it easier to fit many styles and budgets. It does not hurt that they often have sales! Moreover, processing and shipping is lightning fast. Last, they take customer care seriously. If there are any questions, the response is professional, patient and prompt.

May 5, 2024
Unprompted review
CINCO STORE logo

Reply from CINCO STORE

Thanks so much for your support! You made us really happy and proud. We hope we can keep up the good work and give you the service you deserve! ❤️❤️❤️

Rated 2 out of 5 stars

Payment issue

I wanted to pay with Klarna but it told me it was not available at the moment, so I bought less than I’d planned. Btw, I used Klarna right after on another site and it worked fine.

May 5, 2024
Unprompted review
CINCO STORE logo

Reply from CINCO STORE

We're sorry to hear that you had a problem with your chosen payment method, please contact support so we can help you. Thank you and we hope we see you soon

Rated 5 out of 5 stars

Cinco jewelry is amazing

Cinco jewelry is amazing, durable and unique. I pay the extra price for their products for their quality and unique style. I am returning client which got the private tier in their rewards program!

May 5, 2024
Unprompted review
CINCO STORE logo

Reply from CINCO STORE

Thank you so much!! we hope to continue to be part of your list of favorites! ❤️❤️❤️

Rated 4 out of 5 stars

Cinco portuguese design and quality

I love Cinco's design and quality.
I'm very proud to shop true portuguese modern and qualitative jewelry.
Though, I believe the prices have increased a lot over the last months/year - exact same products are now much more expensive.
Regarding the inspirational part of Cinco's strategy - instagram is highly inspirational, and also the newsletters are very cool (lifestyle tips, for instance). However, the site could be more in-line with the other channels - I feel there are not many product pictures, sometimes it's not clear exactly how the product looks like (would be really nice to have more closeups and more perspectives on the product).
All in all, I'm a Cinco fan!

April 29, 2024
Unprompted review
CINCO STORE logo

Reply from CINCO STORE

Thank you so much. We have taken note of your suggestions and will do our best to improve. 🥰

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