CINCO STORE Reviews 425

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, timeless design, and stylish appearance, often noting that items look even better than pictured online. Many consumers appreciate the fast delivery service and the luxurious, high-quality packaging that ensures items arrive intact. The customer service is frequently highlighted as exceptional, with people commending the helpfulness and responsiveness of the team, often noting that they receive replies from real humans. However, some customers also noted issues with their orders, including significant delays in delivery and a lack of clear tracking information. A few people were dissatisfied with the durability of some jewelry pieces, reporting tarnishing, discoloration, or breakage after a short period of wear, even comparing the quality unfavorably to less expensive alternatives. Some reviewers also experienced unhelpful customer support when issues arose with delivery or product defects, feeling that the company did not take responsibility for problems.

What people talk about most

Product

People report positive experiences with product, often praising the high quality, design, and craftsmanship... See more

Quality

Clients share positive opinions on quality, with many praising the high-quality jewelry, design, and... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the fast delivery, with some... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the helpfulness and... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers praise fast delivery,... See more

Based on these reviews

Rated 5 out of 5 stars

Absolutely loved the pieces I ordered, especially the maxi hoops. I’m extremely picky and often times don’t believe photos on sites resemble accurate description, however, I can assure you their produ... See more

Company replied

Rated 5 out of 5 stars

I adore this company and their jewellery! Their jewellery is so usual, stylish and so well made and their service is excellent. If you have any questions you can whatsapp them and you get a reply by a... See more

Company replied

Rated 5 out of 5 stars

Ordered a nice pair of earrings on the 11th November, getting a discount as it is singles day. And on the 13th I already received my package. The dilevery was super quick and the assistance with som... See more

Company replied

Rated 5 out of 5 stars

A big fan since 2023. Never had an issue with the quality of the jewelry or customer service. They went above and beyond when I lost one of my earrings to get a replacement. On my recent order (purcha... See more

Company replied


Company details

  1. Jewelry Store
  2. Fashion Accessories Store
  3. Jewelry Designer
  4. Jewelry Exporter

Written by the company

CINCO is a brand of silver 925 jewelry, design and handmade in Portugal. Simple with attitude, this brand has born as an independent design house of minimalist jewelry always with an eye on trendy and vintage inspirations. CINCO are for women who want to keep it simple without never forget a timeless look. We sell worldwide.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

425 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Cinco jewels are unique pieces

Cinco jewels are unique pieces, of enormous quality and that make us feel more beautiful and confident. I recommend the brand to any friend.

April 28, 2024
Unprompted review
CINCO STORE logo

Reply from CINCO STORE

Thank you so much. That's our larger goal, to launch jewelry that makes our customers confident and happy.❤️❤️

Rated 5 out of 5 stars

Cinco is magic

Cinco is magic! I have a busy life and chaning accessories all the time can be tricky, Cinco errings and necklaces can stay and live with me and be there for me to shine! I adore every single of them! And I gave quite many, high quality indeed but mostly the shine ✨ Cinco😍

April 2, 2024
Unprompted review
CINCO STORE logo

Reply from CINCO STORE

Thanks so much for your kind words. 🥰 We are very grateful to be a part of your outfits and choices on a daily basis! We hope to keep it that way. ❤️❤️

Rated 5 out of 5 stars

best experience!

I had one of the best experiences with this store, besides the jewelry being very beautiful, I had a situation with them that they resolved very promptly and professionally. I was deeply impressed. I highly recommend.

April 12, 2024
Unprompted review
CINCO STORE logo

Reply from CINCO STORE

Thank you so much for your review! We are very happy that we could be of help to you and that everything went smoothly. ❤️❤️❤️

Rated 5 out of 5 stars

Amazing jewellery

Cinco has a huge variety of unique jewellery. The quality is top notch. Every piece is made with care, you can see and feel that. Shipping is fast, everything is packed safe. They often have discounts, they appreciate you as a member.

April 22, 2024
Unprompted review
CINCO STORE logo

Reply from CINCO STORE

Thank you for choosing CINCO and for your kind words! This means a lot to us ❤️

Rated 5 out of 5 stars

Favorite jewelry that I own!

It's already my 3rd order with Cisco. Ever since I discovered this brand I fell in love. All the earrings I bought are beautiful, incredible quality and design. They make me stand out every time I wear them. Definitely recommend to check out Cinco brand!

April 3, 2024
Unprompted review
CINCO STORE logo

Reply from CINCO STORE

Thank you for taking a moment to share your experience and for your kind words, we hope to see you again soon! ❤️❤️❤️

Rated 5 out of 5 stars

Cinco is a place where you can buy handmade original pieces

Cinco is a place where you can buy jewelry that is made by hand! Each piece is crafted and created with artistic inspiration, one of a kind pieces from a beautiful country, Portugal! No factory made stuff! The customer service is on point and delivery is within 3-5 days of purchase, can’t beat that! I love that they have sales and payment options so even the more pricey pieces I can afford! Love this company and I get many compliments on all the jewelry I have gotten so far and hope to continue buying!

April 1, 2024
Unprompted review
CINCO STORE logo

Reply from CINCO STORE

We love to hear that you have had a good experience and that you have received compliments when wearing cinco items!!! ❤️Hope to see you soon 🥰🥰

Rated 5 out of 5 stars

I love the jewelry from Cinco

I love the jewelry from Cinco. It is so elegant and beautiful that I wear them everyday. I am glad that they have a refinishing/repurposing program for the jewelry. I will be using that service once my pieces require it so I can continue to love what I wear!

March 29, 2024
Unprompted review
CINCO STORE logo

Reply from CINCO STORE

We appreciate hearing about your positive shopping experience! Thank you for your kind words and we look forward to serving you again in the future. ❤️🥰

Rated 5 out of 5 stars

I am very pleased by the experience…

I am very pleased by the experience with Cinco. They answer very fast for any question and they were very kind in finding solutions for my needs. The items are very beautiful, I love them, I ordered the Constantin necklace and earings. Thank you!

March 14, 2024
Unprompted review
CINCO STORE logo

Reply from CINCO STORE

Thank you, Alexandra, for the positive feedback! We’re delighted to hear you enjoyed our jewelry and service! 😍😍😍

Rated 5 out of 5 stars

CINCO, amazing pieces

CINCO is a portuguese jewelry brand, with amazing, contemporary pieces, to use every day! Thank you, CINCO!

March 13, 2024
Unprompted review
CINCO STORE logo

Reply from CINCO STORE

Thank you so much for choosing CINCO and for your kind words!! ❤️❤️❤️

Rated 5 out of 5 stars

I love Cinco!!

I love Cinco!!! the quality the design,everything!!! Careful packaging and fast shipping!!! Thank you people!!

March 10, 2024
Unprompted review
CINCO STORE logo

Reply from CINCO STORE

Thank you so much! This really makes us happy and we hope to continue to have your preference! ❤️

Rated 5 out of 5 stars

You must check out CINCO Jewelry!

You must check out CINCO! They are my absolute favorite jewelry maker because of their impeccable attention to detail, stunning aesthetic, and ethical production. Without a doubt, I highly recommend them to you!

March 4, 2024
Unprompted review
CINCO STORE logo

Reply from CINCO STORE

This review made our day! ❤️❤️Thank you so much! Hope we see you soon 😍😍

Rated 5 out of 5 stars

The design and quality of the products…

The design and quality of the products are amazing. The shipping is super fast, and the website is very easy to navigate. And they also have the must amazing support team, that is very helpful and always available, witch gives a extra confidence when buying online.

February 18, 2024
Unprompted review
CINCO STORE logo

Reply from CINCO STORE

We’re thrilled to hear you enjoyed your experience! Thank you so much for sharing! 😍😍😍

Rated 5 out of 5 stars

Amazing Jewelry pieces, Amazing brand!

Can’t recommend Cinco enough, they are one of the best jewelry brands out there! I have been a customer for the last 4-5 years and will definitely continue to be in the future. I have so many lovely Cinco pieces. I love their designs, they are so elegant and timeless and I always get questions from people asking were my jewelry is from, especially their earrings. The quality is amazing too! But the even better part is the after-sale service and the one to one communication and personal contact. I have recently contacted them asking to have some of my older cinco pieces polished and the services was truly exceptional. It all adds up to an AMAZING customer experience! I love the fact that despite the company getting more popular, their quality and customer service remain excellent! Thank you Cinco!

February 26, 2024
Unprompted review
CINCO STORE logo

Reply from CINCO STORE

Your review just put our batteries on overcharge mode! 💪 We're always here for you. Thanks for brightening our day!❤️

Rated 5 out of 5 stars

High quality and beautiful designs

Received my order today, very fast shipping and nice packaging. The jewelry is made from high quality and has beautiful designs. Already a customer for many years and hopefully also many years to come.

February 28, 2024
Unprompted review
CINCO STORE logo

Reply from CINCO STORE

Thank you so much for the kind words! We're genuinely happy to hear you've had great experiences with us. It's comments like yours that keep us going. Thanks for being awesome! 😊

Rated 5 out of 5 stars

Restore service

I sent my worn out pieces to restore and they turned out perfect! Great customer service! I highly recomend their services. Thank you very much =)

February 25, 2024
Unprompted review
CINCO STORE logo

Reply from CINCO STORE

Thank you so much for taking the time to leave your review. We are happy to make your jewelry shine again so that you can continue to wear it every day.❤️❤️❤️

Rated 5 out of 5 stars

5star Experience

My experience with Cinco was just excellent. I bought a necklace and a pair of earings.
I have a discount for my first buy and the product arrived earlier that the initial info. I’ll recomend

December 22, 2023
Unprompted review
CINCO STORE logo

Reply from CINCO STORE

We are so happy to hear that you love our product! Thank you for taking the time to leave a 5 star review. Your feedback is greatly appreciated. ❤️❤️❤️

Rated 5 out of 5 stars

Super élégante and stylish jewellery

Super élégante and stylish jewellery. Love the details and the customer experience. I have already made 3 orders and it never disappoints. Thank you

February 22, 2024
Unprompted review
CINCO STORE logo

Reply from CINCO STORE

Thank you for choosing CINCO and writing such a positive review! We look forward to seeing you again! 🥰

Rated 5 out of 5 stars

The earrings are a-ma-zing!

The earrings are a-ma-zing! A statement piece that takes any woman out of ordinary. The design and execution are flawless and I got so many compliments since I got them. It's like I became a new person.
Not to forget such fast delivery to another country and impecable & warm customer service. Congrats to the team!

February 22, 2024
Unprompted review
CINCO STORE logo

Reply from CINCO STORE

Your review means a lot to us. 😍😍😍 Thank you for choosing CINCO. We hope to see you again soon!

Rated 5 out of 5 stars

Great experience, highly recommend

Amazing quality, very pleased with everything I ordered (waiting for my third order now and I still have pieces on my wishlist). Really like the shade of gold to my gold plated pieces, amazing details, timeless pieces that also stand out.

The experience with Cinco has also been outstanding in terms of customer service. Very quick delivery times (a few days even when I had an item that had to be engraved), great packaging, professional service overall that makes me want to come back.

February 20, 2024
Unprompted review
CINCO STORE logo

Reply from CINCO STORE

Thank you for your 5 star review. We really appreciate you being a customer and helping to spread the word about us. We're always here for you ❤️❤️❤️

Rated 4 out of 5 stars

Love Cinco jewerly

I've always had positive experiences shopping at Cinco.
The pieces are beautiful and there is a desire of buy them all.
However, there is a tendency for gold jewelry to lose a bit of its shine with prolonged daily use. The pieces don't tarnish though, just lose some shine.
This is disclaimed on their website that can happen when the pieces are worn in the shower or in contact with body products such as creams or perfumes, and this happened to me because I don't like to take my jewelry off.

Even so, they are beautiful pieces of jewelry and well worth investing in.

There are also some discount codes that you can apply at checkout.

I will continue to shop at Cinco. The customer service is also good.

February 18, 2024
Unprompted review
CINCO STORE logo

Reply from CINCO STORE

Thank you so much! It's true, jewelry does need some care.
But if your pieces are ever in need of a new sparkle, take a look at our reborn&refresh program. Contact us for more information ❤️

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look