I went onto the website app. I am a member. legimately, used my card to purchase movie tickets for my family. The system completely failed me. I never got tge movie tickets. And now Cinemark to... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Went to see new Avatar movie at Cinemark Tinseltown 290 on opening night in Houston. Their online ad claimed we would get free custom 3d glasses if buying tickets for opening night. We were given regu... See more
I've been using Cinemark's website for years, at least 20. Never had a problem. No problems with customer service, either. And if there's something you don't understand or can't be solved on the websi... See more
Ordered from Cinemark shop in July. Was told item out of stock but would ship in December. Shipping confirmation sent 12/9 but item never shipped. Was counting on it for Christmas gift. I sent inquiry... See more
Company details
Information provided by various external sources
Cinemark USA, Inc. is an American movie theater chain owned by Cinemark Holdings, Inc.
Contact info
Dallas Parkway 3900, 75093, Plano, United States
- www.cinemark.com
Had a great movie watching experience…
Had a great movie watching experience at the Cinemark
April 28, 2020
Unprompted review
I got a gift card from my children for…
I got a gift card from my children for Christmas. I tried using it Two weeks into January and it said no balance. I go the receipt from my daughter and called customer support. I was told it was used in Virgina on the 6th the whole amount (100.00) . I live in KY. So I asked what could be done and was basically told nothing. It is treated like cash that I lost? The card went from the local theater to my daughter to me no where else. So the number had to get taken on their end. I would think? I go to at least one movie a week some times two. I am now looking for another theater. They did say they would open a complaint but phone center manager I talked to basically said tough $h#t in a nicer way not our problem. I can not see how someone could have gotten the card from me.
That was a lot of money my kids don't have to throw away. I hope they enjoyed the money . I will still attend this theater but will visit others more often.
January 24, 2020
Unprompted review
I've been happy with our local Cinemark Theater
I've been happy with the local Cinemark theater we go to. They don't have very many theatres, but the quality is good, seats are comfortable and the food and drink items are good. Employees are generally friendly. It's our first choice for movies in our area.
January 8, 2020
Unprompted review
DO NOT Put Your Gift Card on their Website!
Had a $200 gift card which I uploaded as directed on their website. Used it twice with a remaining balance of $140. Went to use it and discovered it had been emptied by someone in California ( I live in Maryland). Zero balance. So I contacted my local theater who said they couldn't help me. Contacted corporate numerous times and was told "sorry" that happened to you but can't help you. Looked on the internet and discovered this happens ALL THE TIME to people. Cinemark's website isn't secure and is easily hacked. They know it, don't fix it, and refuse to give anyone their money back. Horrible company. I tell everyone I know to stay away. They are literally stealing people's money. I plan to file a case with the attorney general's office in Maryland.
November 9, 2019
Unprompted review
If you work in the city
If you work in the city, but take public transportation, you are not welcome there. There are no lockers for backpacks. You cannot enter.
October 15, 2019
Unprompted review
I love Cinemark theaters
I love Cinemark theaters. I have the subscription plan and get the one ticket and discount on concessions. My only complaint is that they need to renovate all their theaters to have the recliner style seating like they have at their Eastport Century 16 location.
April 25, 2019
Unprompted review
At my local Century theater
At my local Century theater, the staff is great, the seats are comfortable. The subscription plan is actually just a discount plan so I wish that was better. I just wish people learned movie etiquette and stopped talking and using their phones
April 3, 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.