Citalia Holidays Reviews 

970
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 210 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and friendly demeanor, making the booking process a delight. Many highlight the exceptional customer service, noting that agents go above and beyond to understand requirements and provide comprehensive options for holidays, including flights, transfers, and hotel choices. The overall service is described as professional, efficient, and personalized, ensuring a smooth and stress-free experience from initial inquiry to the actual holiday. Reviewers appreciate the ease of booking and the detailed explanations provided, leading to tailor-made trips that perfectly suit their needs. The company's expertise in arranging complex itineraries and providing valuable tips is frequently mentioned, giving customers confidence in their travel plans.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, efficiency, and... See more

Holidays

Clients share positive opinions on holidays, with many reviewers expressing satisfaction with the ease and... See more

Service

Customers had positive experiences with service, consistently praising the professional, efficient, and... See more

Booking process

People report positive experiences with the booking process, finding it easy, straightforward, and... See more

Customer service

Reviewers consistently express satisfaction with customer service, highlighting agents as helpful, efficient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great company their hotels are always the ones you would have wanted to book the arrangements have always gone smoothly, we are about to rebook with them! The hotel on the latest trip was literally on... See more

Rated 5 out of 5 stars

Artan is absolutely brilliant. He fully understood our requirements and provided all the information we could ask for in a very helpful way. He makes booking our holidays with you a delight. This la... See more

Rated 5 out of 5 stars

Citalia was the only site we found with the exact city combination already in a suggested package on the website - Florence, Rome and Naples. Therefore, we called Citalia and spoke to Tasha wh... See more

Company replied

Rated 5 out of 5 stars

Everyone is so knowledgeable about Italy! They are able to advise, and support from an "idea", to a provisional plan, adapted to personal requests and then holiday quote. Once booked they are only a... See more


Company details

  1. Tour Operator
  2. Bed & Breakfast
  3. Boutique Hotel
  4. Cultural Tours Provider
  5. Hotel
  6. Sightseeing Tour Agency

Written by the company

With over 95 years of experience, Citalia is the leading Italian holiday specialist. Founded in 1929 with deep roots in Italy, Citalia has been helping customers discover the very best of Italy for decades. Our dedicated team of Italy Experts have extensive knowledge of our destinations and have been helping customers to discover the real Italy with hand-selected hotels and itineraries. Each hotel we recommend has been carefully chosen by our team to make sure your stay is as authentic and enjoyable as possible, whether you’re staying on a Tuscan hilltop or in a grand palazzo. Whatever you’re looking for, our Italy Experts can create bespoke itineraries tailored to your needs, whether you’re looking for a multi-destination tour of Italy or a weekend city break. We're here to design your perfect Italian escape.


Contact info

5.0

Excellent

TrustScore 5 out of 5

970 reviews

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5.0

All reviews

(970)

218 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Five star service

Louise was extremely helpful. We had looked online and couldn’t see suitable flights but she sorted them for us. We booked with friends on two separate bookings and nothing was too much trouble.

January 8, 2026
Rated 5 out of 5 stars

Very prompt helpful staff

Very prompt helpful staff . Highly organised . Tasha provided alternative dates for hotel accommodation at a lower rate .All details sent promptly to our email

January 6, 2026
Rated 5 out of 5 stars

Ease of booking……

Helpful, well informed, experienced travel planner…. Antonia listened to our questions and quickly pulled together our requested accommodation and travel requirements. The service and ease of booking is very good with Citalia as always

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

There was a slight delay on the 1st tel…

There was a slight delay on the 1st tel call but once that resolved it was an excellent service. Anastasia was v helpful and willing to explore different options. V impressed and happy so far!

January 6, 2026
Citalia Holidays logo

Reply from Citalia Holidays

We are so pleased you enjoyed the booking experience!
Citalia wish you a fantastic holiday, let us know if you need any support before you fly.
Best Wishes
Amber
Customer Experience

Rated 5 out of 5 stars

Very helpful and accommodating

Very helpful operator who listened to the details of the multi-centre package requested and then made suggestions where appropriate. Looked up details whilst we were speaking. Sent details very promptly.

January 2, 2026
Unprompted review
Rated 5 out of 5 stars

Efficient, prompt and professional

Louise made a very quick response to my initial enquiry and kept in contact until booking was confirmed with the hotel. Very friendly but professional approach and gave good information about renewing passport. Payment of deposit easy to complete on phone.

December 31, 2025
Rated 4 out of 5 stars

Holiday in Sorrento

The person who did my booking was very helpful and pleasant, but there was a problem with the booking system which meant it took longer than expected.

December 22, 2025
Rated 5 out of 5 stars

Knowledge & Expertise

Abbie made the entire experience easy. I didn't quite know how to encompass all the areas I knew I wanted to visit within a single holiday. Her expertise and direction helped bring my plan to fruition.

December 16, 2025
Rated 5 out of 5 stars

An outstanding experience from Citalia

Our personal travel planner for our holiday, Artan, was fantastic! He proposed multiple options for our honeymoon, all of which offered us a different take on our original idea for a multi-centre holiday. After looking over the options, we selected one and he has made the whole experience really effortless. He has gone through all the finer details with us and made us feel like we were at the centre of the planning process. He also provided us with excellent local knowledge about the other things we could do in the areas we will be visiting which really helped us to capture a sense of how special our honeymoon will be.

December 13, 2025

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