Great company their hotels are always the ones you would have wanted to book the arrangements have always gone smoothly, we are about to rebook with them! The hotel on the latest trip was literally on... See more
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With over 95 years of experience, Citalia is the leading Italian holiday specialist. Founded in 1929 with deep roots in Italy, Citalia has been helping customers discover the very best of Italy for decades. Our dedicated team of Italy Experts have extensive knowledge of our destinations and have been helping customers to discover the real Italy with hand-selected hotels and itineraries. Each hotel we recommend has been carefully chosen by our team to make sure your stay is as authentic and enjoyable as possible, whether you’re staying on a Tuscan hilltop or in a grand palazzo. Whatever you’re looking for, our Italy Experts can create bespoke itineraries tailored to your needs, whether you’re looking for a multi-destination tour of Italy or a weekend city break. We're here to design your perfect Italian escape.
Contact info
4th Floor West Point, Springfield Road, RH12 2PD, Horsham, United Kingdom
- 01293 765055
- holidays@citalia.com
- www.citalia.com
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Five star service
Louise was extremely helpful. We had looked online and couldn’t see suitable flights but she sorted them for us. We booked with friends on two separate bookings and nothing was too much trouble.
Very prompt helpful staff
Very prompt helpful staff . Highly organised . Tasha provided alternative dates for hotel accommodation at a lower rate .All details sent promptly to our email
Ease of booking……
Helpful, well informed, experienced travel planner…. Antonia listened to our questions and quickly pulled together our requested accommodation and travel requirements. The service and ease of booking is very good with Citalia as always
There was a slight delay on the 1st tel…
There was a slight delay on the 1st tel call but once that resolved it was an excellent service. Anastasia was v helpful and willing to explore different options. V impressed and happy so far!

Reply from Citalia Holidays
Professional friendly service
Professional friendly service received by Leanne King today when booking our next holiday.
Speedy response to my initial request…
Speedy response to my initial request and helpful, friendly assistance to tailor my preferences to what was available.
Very professionalm service
Tony was a very apatient and understanding agent. He LISTENED to us and booked what we hope will be another very enjoyable holiday with Citalia
Great customer service
Great customer service. Leanne was very knowledgeable and helped me book my holiday with ease. Would highly recommend
Very helpful and accommodating
Very helpful operator who listened to the details of the multi-centre package requested and then made suggestions where appropriate. Looked up details whilst we were speaking. Sent details very promptly.
Efficient, prompt and professional
Louise made a very quick response to my initial enquiry and kept in contact until booking was confirmed with the hotel. Very friendly but professional approach and gave good information about renewing passport. Payment of deposit easy to complete on phone.
Abbie was extreme helpful
Abbie was extreme helpful and knowledgeable, getting answers to any queries before I committed myself to booking
perfect went over detail explained…
perfect went over detail explained everything . Kate Barton was so friendly patient and knowledgeable 10/10
Holiday in Sorrento
The person who did my booking was very helpful and pleasant, but there was a problem with the booking system which meant it took longer than expected.
Agent was very professional
Agent was very professional, knowledgeable, friendly and helpful
Knowledge & Expertise
Abbie made the entire experience easy. I didn't quite know how to encompass all the areas I knew I wanted to visit within a single holiday. Her expertise and direction helped bring my plan to fruition.
An outstanding experience from Citalia
Our personal travel planner for our holiday, Artan, was fantastic! He proposed multiple options for our honeymoon, all of which offered us a different take on our original idea for a multi-centre holiday. After looking over the options, we selected one and he has made the whole experience really effortless. He has gone through all the finer details with us and made us feel like we were at the centre of the planning process. He also provided us with excellent local knowledge about the other things we could do in the areas we will be visiting which really helped us to capture a sense of how special our honeymoon will be.
Super efficient
Super efficient. We had an outline plan and Leanne modified it and we booked. So easy!
The team really are experts in their…
The team really are experts in their field with a genuine love for Italy. It's great to speak to someone who has visited the area you are looking to holiday in.
Easy, helpful booking
Great help when booking and options checked out quickly and efficiently.
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