Citizens Debt Relief Reviews 

547
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 72 reviews, reviewers had a great experience with this company. Customers frequently praise the staff and representatives for being exceptionally helpful, patient, and knowledgeable during every single step of the overall financial journey. Many consumers deeply appreciate the clear and thorough explanations provided regarding their personal debt relief options, which makes them feel confident and well-supported. However, some people mentioned experiencing poor communication and severe difficulty reaching support representatives when trying to resolve urgent and important account questions. A few other people also felt that accounts lacked any proper progress or negotiations, leaving them deeply frustrated with the overall service outcomes and unresolved financial debts.

What people talk about most

Customer service

Consumers find customer service to be positive, reporting satisfaction with the attention and professional... See more

Staff

Reviewers highlight positive aspects of staff, expressing deep satisfaction with the attention and... See more

Payment

People report negative experiences with payment, expressing deep frustration over excessive fees and... See more

Service

Customers consistently note ambiguous experiences with service. While some reviewers expressed deep... See more

Customer communications

Clients share ambiguous opinions on contact, reflecting both frustration and satisfaction. Many reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Shout out to Alex! After months of not being able to communicate with anyone Alex absolutely answered all of my questions and handled my issue with expertise and clarity! He's a rockstar! Thanks again... See more

Rated 4 out of 5 stars

Today I finally reviewed all of our activities on Reliantpayment.com, everything is going according to CDR representations, I should be debt free in 12 months. I had the hardest time trying to get thr... See more

Rated 5 out of 5 stars

I was very skeptical about signing up for any program like this, but Todd Steinway was very patient, friendly and knowledgeable. He helped to ease my fears and doubts and made me feel comfortable and... See more

Rated 5 out of 5 stars

I just wrote on google but had to come here and say something cause I am on cloud 9 right now ! Brandon turner was honestly one of the best customer services I have ever spoken to. He explained everyt... See more


Company details


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4.2

Great

TrustScore 4 out of 5

547 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(547)

72 reviews in the last 12 months

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Rated 5 out of 5 stars

A Better Further

Well you guys for me! Brandon and Mike help me out a lot with with my debt ratio overall and I’m looking forward to purchasing somewhere one day soon. by helping me with my credit we no longer have to struggle I can survive in this word without feeling like having to look over my shoulder because I had an hardship time do to Covid still trying to get back on track and it’s very hard with no help. So thanks a lot Brandon and Mike

you so much true as well as I appreciate it my children thank you so much. Whoever read this message if you owe over 50,000 I believe you need to look into this program. You might get a better result thank you. Have a blessed time

April 12, 2024
Unprompted review
Rated 5 out of 5 stars

Stressed and not sure

I was so stressed and didn’t know what to do and found citizens debt relief via social media. Evan is the person who reached out and he explained everything to me and made me feel good about my decision to go forward and I am grateful for his help. He went above and beyond.

April 10, 2024
Unprompted review
Rated 5 out of 5 stars

I was given great customer service

I was given great customer service! My agent was very knowledgeable, made me feel important and reassured me that I was making the right decision with my financial situation going forward.
Thanks Jason

April 8, 2024
Unprompted review
Rated 5 out of 5 stars

David Rodriguez provided excellent customer service

David Rodriguez was very helpful in explaining the whole process thoroughly and helping me with my debt relief. He provided excellent customer service and I would definitely recommend him and this company to others. It was a pleasure working with him

March 25, 2024
Unprompted review
Rated 5 out of 5 stars

5 stars

I’ve had a great great experience with this complicated walk me every step of the way readjusted for me, and have gone above and beyond to make sure that everything is within the parameters I needed. I am incredibly happy with the service that was provided for me.

April 6, 2024
Unprompted review
Rated 5 out of 5 stars

60% Savings over $8,000

Citizens Debt Relief has been great to work with. They were able to negotiate for me on my credit card and saved me $8,000. That was 60% in savings. Thank you Citizens Debt Relief.

April 2, 2024
Unprompted review
Citizens Debt Relief logo

Reply from Citizens Debt Relief

That's Awesome!! We are so happy to help out thank you for the recognition

Rated 5 out of 5 stars

Highly Professional

Evan is super professional and highly responsive to meeting my needs as a consumer. He helped me sign up for this program and is super fast to respond to me. He is highly appreciated.

April 3, 2024
Unprompted review
Rated 5 out of 5 stars

Evans is such a great guy

Evans is such a great guy, always at your service, he is quick to respond, he understands his job and knows how to allay your fears, he answers all question excellently and believe me, this guy got you covered anytime and always.

April 3, 2024
Unprompted review
Rated 5 out of 5 stars

Evan Blidner and team did a great job…

Evan Blidner and team did a great job settling my debt in 9 short months. Great job by Citizens Debt Relief. Thank you for hard work. Now my credit score is up over 60 points in a few short months also!
Highly recommend!!!

April 1, 2024
Unprompted review
Rated 5 out of 5 stars

I have to say that Evan has be the…

I have to say that Evan has be the biggest help during this whole process. Even after 3 months, he always answers all of calls, and gives me very helpful information. Thanks for having him on your team! Also, Maritza was also amazing. She was very nice and patient.

March 27, 2024
Unprompted review
Rated 5 out of 5 stars

Worked with Evan to help us with our…

Worked with Evan to help us with our debt consolidation. He was very easy to work with and we felt like he honestly answered our questions and concerns. We hope this will help us reduce our debt and payments and save us about $8000 in interest. Very comfortable working with Evan and hope to continue the good relationship.

March 25, 2024
Unprompted review
Rated 5 out of 5 stars

Evan was amazing

Evan was amazing. They are here for your success. I highly recommend these guys to anyone looking to get out of debt. Their customer service is unmatched.
Thank you all so much for all you do.

March 25, 2024
Unprompted review

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