Citizens Debt Relief Reviews 

547
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 72 reviews, reviewers had a great experience with this company. Customers frequently praise the staff and representatives for being exceptionally helpful, patient, and knowledgeable during every single step of the overall financial journey. Many consumers deeply appreciate the clear and thorough explanations provided regarding their personal debt relief options, which makes them feel confident and well-supported. However, some people mentioned experiencing poor communication and severe difficulty reaching support representatives when trying to resolve urgent and important account questions. A few other people also felt that accounts lacked any proper progress or negotiations, leaving them deeply frustrated with the overall service outcomes and unresolved financial debts.

What people talk about most

Customer service

Consumers find customer service to be positive, reporting satisfaction with the attention and professional... See more

Staff

Reviewers highlight positive aspects of staff, expressing deep satisfaction with the attention and... See more

Payment

People report negative experiences with payment, expressing deep frustration over excessive fees and... See more

Service

Customers consistently note ambiguous experiences with service. While some reviewers expressed deep... See more

Customer communications

Clients share ambiguous opinions on contact, reflecting both frustration and satisfaction. Many reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Shout out to Alex! After months of not being able to communicate with anyone Alex absolutely answered all of my questions and handled my issue with expertise and clarity! He's a rockstar! Thanks again... See more

Rated 4 out of 5 stars

Today I finally reviewed all of our activities on Reliantpayment.com, everything is going according to CDR representations, I should be debt free in 12 months. I had the hardest time trying to get thr... See more

Rated 5 out of 5 stars

I was very skeptical about signing up for any program like this, but Todd Steinway was very patient, friendly and knowledgeable. He helped to ease my fears and doubts and made me feel comfortable and... See more

Rated 5 out of 5 stars

I just wrote on google but had to come here and say something cause I am on cloud 9 right now ! Brandon turner was honestly one of the best customer services I have ever spoken to. He explained everyt... See more


Company details


Contact info

4.2

Great

TrustScore 4 out of 5

547 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(547)

72 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was skeptical at first but they are…

I was skeptical at first but they are the real deal. Noah was able to help me take the weight of debt off my shoulders after experiencing a terrible health and loss of income in 2024. Kudos to Noah Sherman and the whole team.

June 12, 2024
Unprompted review
Citizens Debt Relief logo

Reply from Citizens Debt Relief

We are so happy we were able to help you during this difficult time !

Rated 5 out of 5 stars

Noah as extremely helpful in just…

Noah as extremely helpful in just understanding this process . He was thorough, gentle, and very kind throughout and gave me a clear understanding of what was to come . Thank you so much !

June 4, 2024
Unprompted review
Citizens Debt Relief logo

Reply from Citizens Debt Relief

Thank you for sharing your positive experience working with our firm.

Rated 5 out of 5 stars

I’ve only dealt with a few of Citizens…

I’ve only dealt with a few of Citizens team members, but Evan is by far the most efficient in my humble opinion. My experience with Citizens thus far has been amazing, they’re straight to the point, very informative and they make the overall experience of eliminating your debt very smooth. Whenever I need to make a change to my profile or have general questions they are easy to get in touch with. I would highly recommend them to anyone who may be struggling with managing their debt.

May 23, 2024
Unprompted review
Rated 5 out of 5 stars

Awesome experience

My husband and I had the pleasure of having Evan Blidner as our agent to help us relieve our debts. He saved us over $600 a month. Evan was very professional answered all our questions and we felt comfortable and reassured we made the right decision. He did not pressure us in anyway. Love doing business with him.

May 7, 2024
Unprompted review
Rated 5 out of 5 stars

Citizens Debt Relief

Jesse, Citizens representative was extremely knowledgeable and very professional. He guided me through the process, and was very thorough, and explained the whole process in detail

March 3, 2024
Unprompted review
Rated 5 out of 5 stars

Just started the program with Evan

Just started the program with Evan, very nice person, caring, knowledgeable, knows what he is talking about. It looks like I will be saving quite a bit of $$ when this program is over. Thanknyou Evan.

May 3, 2024
Unprompted review
Rated 5 out of 5 stars

Even after all this time since Evan and…

Even after all this time since Evan and I spoke Initially at the beginning of February, I reached out to him today on some questions I had about my account. He got back to me immediately, answered all of my questions to the fullest of detail and exuded patience with anything I didn’t fully understand. Anytime I speak with Evan it’s a pleasant experience.

April 30, 2024
Unprompted review
Rated 5 out of 5 stars

Evan was so helpful and explaining to…

Evan was so helpful and explaining to me about my debt. I have been so stress with all this debt. Now I can breathe thanks to Evan. I had talked to other debt relief people but I decided to go with Evan cause I could tell he cares about his customers. He's customers service was exceptional. Thanks Evan!

April 22, 2024
Unprompted review
Rated 5 out of 5 stars

Evan easy my mind and is helping me pay…

Evan easy my mind and is helping me pay down my unsecured debt. Reduced my monthly payments from 1300.00 to 500.00. Now I can breathe and not be so stressed financially since losing my job a year ago. I could never get catch.back up. Thank you Citizens Debt Relief and Evan.

April 22, 2024
Unprompted review
Rated 5 out of 5 stars

Evan helped us consolidate our bills to…

Evan helped us consolidate our bills to save us on monthly payments. We think the company for working with us. I highly recommend this company to anyone that needs to have their bills consolidated into one low monthly payment. Evan worked with us on our time schedule even when I had to change it, this is a great company.

April 17, 2024
Unprompted review

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