Citizens Debt Relief Reviews 

547
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 72 reviews, reviewers had a great experience with this company. Customers frequently praise the staff and representatives for being exceptionally helpful, patient, and knowledgeable during every single step of the overall financial journey. Many consumers deeply appreciate the clear and thorough explanations provided regarding their personal debt relief options, which makes them feel confident and well-supported. However, some people mentioned experiencing poor communication and severe difficulty reaching support representatives when trying to resolve urgent and important account questions. A few other people also felt that accounts lacked any proper progress or negotiations, leaving them deeply frustrated with the overall service outcomes and unresolved financial debts.

What people talk about most

Customer service

Consumers find customer service to be positive, reporting satisfaction with the attention and professional... See more

Staff

Reviewers highlight positive aspects of staff, expressing deep satisfaction with the attention and... See more

Payment

People report negative experiences with payment, expressing deep frustration over excessive fees and... See more

Service

Customers consistently note ambiguous experiences with service. While some reviewers expressed deep... See more

Customer communications

Clients share ambiguous opinions on contact, reflecting both frustration and satisfaction. Many reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Shout out to Alex! After months of not being able to communicate with anyone Alex absolutely answered all of my questions and handled my issue with expertise and clarity! He's a rockstar! Thanks again... See more

Rated 4 out of 5 stars

Today I finally reviewed all of our activities on Reliantpayment.com, everything is going according to CDR representations, I should be debt free in 12 months. I had the hardest time trying to get thr... See more

Rated 5 out of 5 stars

I was very skeptical about signing up for any program like this, but Todd Steinway was very patient, friendly and knowledgeable. He helped to ease my fears and doubts and made me feel comfortable and... See more

Rated 5 out of 5 stars

I just wrote on google but had to come here and say something cause I am on cloud 9 right now ! Brandon turner was honestly one of the best customer services I have ever spoken to. He explained everyt... See more


Company details


Contact info

4.2

Great

TrustScore 4 out of 5

547 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(547)

72 reviews in the last 12 months

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Rated 5 out of 5 stars

Evan Blidner is a great asset to your company

Speaking with Evan Blidner today made me feel so secure in my decision to let your company handle my debt. It's like a huge weight lifted off of me. The process was fast and I can't wait to be debt free again.. thanks Evan for your expertise, your patience and professionalism. You answered all my questions and made it clear to understand ..

July 20, 2024
Unprompted review
Rated 1 out of 5 stars

I don’t understand

I don’t understand. Sounds like a hustle. very misleading

July 14, 2024
Unprompted review
Citizens Debt Relief logo

Reply from Citizens Debt Relief

Hi there. It doesn't seem that you are a client of ours. We are sorry you feel this way. We help thousands of people payoff credit card debt and personal loans on more favorable terms. If you have any questions please contact our Customer Service team at cs@citizensdebtrelief.com

Rated 5 out of 5 stars

Thank you Bridget Kenny

Thank you Bridget Kenny for all you've done for me today you truly are amazing at what you do. A big weight has been lifted off my shoulders thanks to your spectacular customer service

July 10, 2024
Unprompted review
Rated 5 out of 5 stars

A Beacon of Hope in My Debt Relief Journey

I cannot thank Evan Blidner enough for the incredible assistance he provided me with my debt problems. From the moment I reached out to him, he was professional, supportive, and extremely knowledgeable about the best ways to help me overcome my financial struggles.

Evan took the time to fully understand my unique situation and provided me with a personalized plan that ultimately helped me get back on track and become debt-free. His guidance was invaluable and I am forever grateful for his expertise and dedication to helping me achieve financial stability.

I highly recommend Evan Blidner to anyone in need of help with debt problems. He truly goes above and beyond to provide excellent support and guidance, and I cannot thank him enough for the positive impact he has had on my life. Thank you, Evan, for all that you do!

June 27, 2024
Unprompted review
Rated 1 out of 5 stars

Expensive hard to reach terrible…

Expensive hard to reach terrible communication and when an Attorney representing a debt you owe laughs and says good luck you could have done it yourself cheaper that should tell you everything. Avoid this company…..!!!!!!!

June 26, 2024
Unprompted review
Rated 5 out of 5 stars

Quick painless road the being debt free

Bridget was super helpful she answered all my questions and worked with me to find the best solution to my debt situation. The process was extremely easy and quick, looking forward to saying goodbye to this debt.

June 20, 2024
Unprompted review
Citizens Debt Relief logo

Reply from Citizens Debt Relief

Thank you for sharing your positive experience! We are excited to work with you in achieving this goal of being debt free

Rated 5 out of 5 stars

Services rendered by Mr Jason…

Services rendered by Mr Jason Scheneider was exceptional. He fully explained all the details regarding the debt relief program and i was fully satisfied. Been looking for a debt relief program since January this year. Job well done Mr. Jason..👍👍👍

June 20, 2024
Unprompted review
Citizens Debt Relief logo

Reply from Citizens Debt Relief

Thank you for choosing to work with us!

Rated 5 out of 5 stars

The best debt agent.

I had the pleasure yo talk with Evan Blidner he was so professional, awesome!, very helpful, understanding,and very reliable. I needed help big time consolidating crecí cards in one bill
Evan came up the rescue!!! I’m extremely grateful for his help, he is like an angel.
Thanks so much Evan for all your help.

June 18, 2024
Unprompted review
Citizens Debt Relief logo

Reply from Citizens Debt Relief

Thanks so much for sharing your positive experience!

Rated 2 out of 5 stars

Not a trustworthy debt relief company

Had the Worst experience with this company. I do not recommend them. Everybody is out to make money these days and they are no different.
I was told that they would help me solve my debt issue and do it for $1000 cheaper than any other company plus work to restore my credit. I thought that was a good deal until the first time they took out a payment.
I realized after the payment was taken out that they put all of my credit cards on there instead of just the two that they were authorized to take care of. The contract was drawn up completely wrong and they took out double the money from my bank account. Not only did they cost me an overdraft fee but they also charged me $10.95 for taking the payment out. That’s not counting their percentage.
After this, I was automatically done with this company. I told them to cancel the contract and return the money to my bank account. I told them what they did wrong and They didn’t want to take any responsibility.
They refunded all the money except for $10.95, which they told me was their takeout fee and they refused to give it back or pay the overdraft fee even though it was their mistake.
I was stuck with paying it all.
Between the overdraft fee and their $10.95 This company ended up costing me $50 for absolutely nothing. Not one thing was resolved.
Be careful and read the contract two or three times if you go with this company.
To citizens debt relief: I do not want an apology from you nor a dispute on this review. It’s 100% true and I have all emails to prove it so don’t bother. The economy is horrible right now and you need to treat people right. These are our lives, not a get rich quick scheme.

I told you I did not want a response from your company. First of all, what does me being on the program for 42 months have to do with any of this? Second, You said the $10.95 fee was for the contract I signed for taking the payment out So if you didn’t take it, then Who did? Sorry, I feel this way. That’s an understatement. I’m sorry your company is that way and can’t do a contract. My opinion of your company is very warranted. Good luck with your company.
And that’s why I had a $3100. You paid 800 on one and 124 on another and kept the rest for yourself. How is that helping me? Even after Paying all your fees you still wanted more I don’t care if it was only 20 bucks a Month For you issuing a check or sending it to your bank. As much as you made off of me, I should not have to pay anything extra and that would’ve total $820 in your pocket so that would be almost $3000 You would make off of me by the time I would be finished with the program And that precisely why I fired you!!!

June 6, 2024
Unprompted review
Citizens Debt Relief logo

Reply from Citizens Debt Relief

We are sorry that you feel this way. However we feel that your evaluation of our company is unwarranted. You signed up for a 42 month program and only made one payment of which was returned to you. The 10.95 is a payment processing fee that we don't collect. We wish you the best in your efforts to resolve your debts.

Rated 1 out of 5 stars

Been trying to cancel my account and…

Been trying to cancel my account and they have prolonged the process. Have not recieved any response to my emails or calls. Very limited communication.

June 14, 2024
Unprompted review
Citizens Debt Relief logo

Reply from Citizens Debt Relief

Hello we are sorry you felt this way about our program. Your cancellation has been initiated.

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