Citizens Debt Relief Reviews 

547
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 72 reviews, reviewers had a great experience with this company. Customers frequently praise the staff and representatives for being exceptionally helpful, patient, and knowledgeable during every single step of the overall financial journey. Many consumers deeply appreciate the clear and thorough explanations provided regarding their personal debt relief options, which makes them feel confident and well-supported. However, some people mentioned experiencing poor communication and severe difficulty reaching support representatives when trying to resolve urgent and important account questions. A few other people also felt that accounts lacked any proper progress or negotiations, leaving them deeply frustrated with the overall service outcomes and unresolved financial debts.

What people talk about most

Customer service

Consumers find customer service to be positive, reporting satisfaction with the attention and professional... See more

Staff

Reviewers highlight positive aspects of staff, expressing deep satisfaction with the attention and... See more

Payment

People report negative experiences with payment, expressing deep frustration over excessive fees and... See more

Service

Customers consistently note ambiguous experiences with service. While some reviewers expressed deep... See more

Customer communications

Clients share ambiguous opinions on contact, reflecting both frustration and satisfaction. Many reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Shout out to Alex! After months of not being able to communicate with anyone Alex absolutely answered all of my questions and handled my issue with expertise and clarity! He's a rockstar! Thanks again... See more

Rated 4 out of 5 stars

Today I finally reviewed all of our activities on Reliantpayment.com, everything is going according to CDR representations, I should be debt free in 12 months. I had the hardest time trying to get thr... See more

Rated 5 out of 5 stars

I was very skeptical about signing up for any program like this, but Todd Steinway was very patient, friendly and knowledgeable. He helped to ease my fears and doubts and made me feel comfortable and... See more

Rated 5 out of 5 stars

I just wrote on google but had to come here and say something cause I am on cloud 9 right now ! Brandon turner was honestly one of the best customer services I have ever spoken to. He explained everyt... See more


Company details


Contact info

4.2

Great

TrustScore 4 out of 5

547 reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(547)

72 reviews in the last 12 months

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Rated 5 out of 5 stars

He was amazing

He was amazing. I love the way he spoke to me. I love that he understood me and took the time to help me.. He is amazing. Thank you so much for your wonderful help…

September 9, 2024
Unprompted review
Citizens Debt Relief logo

Reply from Citizens Debt Relief

Thanks for sharing your positive experience :)

Rated 5 out of 5 stars

Evan has been easy to work

Evan has been easy to work. Always kind. And of recent he was able to save me over 2600 on a credit card.

May 15, 2024
Unprompted review
Citizens Debt Relief logo

Reply from Citizens Debt Relief

So Happy we were able to save you $2,600

Rated 5 out of 5 stars

Evan was very trustworthy

Evan was very, very help for my situation. He told me about credit scores and creditors that I did not know. Ge guided me to understand creditors scores as well. I felt very relief about my payment plan. But, not just that. I felt Evan is trustworthy and is, by good faith trying to help me out. Thank you Evan!!!

August 26, 2024
Unprompted review
Citizens Debt Relief logo

Reply from Citizens Debt Relief

Thank you for your kind feedback

Rated 5 out of 5 stars

Evan was great to work with

Evan was great to work with. Answered all my questions and explained things clearly. Easy process

August 26, 2024
Unprompted review
Citizens Debt Relief logo

Reply from Citizens Debt Relief

Thanks for sharing your 5 star experience

Rated 5 out of 5 stars

Great experience...Evan is the best I…

Great experience...Evan is the best I reach out to this company a few weeks ago cause of my cc debt I did enroll and started working with Evan who explained everything to me every step of the way and made sure I understood everything. But a few weeks later I decided that I was goin to take another route I didn't want to do the program anymore. I CALLED Evan up to let him know.Evan was still Great he didn't pressure me he was very understanding and told they will still be there if I ever wanted to come back . He unenrolled me with no penalties or fees and send me a confirmation. Thanks Citizens for not making things stressful for me and making everything hassle free. I definitely recommend his company.

August 22, 2024
Unprompted review
Citizens Debt Relief logo

Reply from Citizens Debt Relief

Thank you for sharing your positive experience

Rated 5 out of 5 stars

Thank you!

Thank you, Evans for your supporting time. Your supporting resourceful information you provide is great fully appreciated. Have a good safe day!😊

August 23, 2024
Unprompted review
Citizens Debt Relief logo

Reply from Citizens Debt Relief

Thank you for your kind words

Rated 5 out of 5 stars

What made my experience great was when…

What made my experience great was when Mr. Cousin made me comfortable in the process by giving me my information and allowing me to confirm it instead of asking for it. He spoke to me about the benefits of this program and how it would allow me to get back on track. The information provided was the icing on the cake. Way to go. I'm sold and I'm thankful.

August 19, 2024
Unprompted review
Citizens Debt Relief logo

Reply from Citizens Debt Relief

Thank you for sharing your feedback.

Rated 1 out of 5 stars

They help you ruin your credit

They help you ruin your credit.
Don’t fall for it

August 18, 2024
Unprompted review
Citizens Debt Relief logo

Reply from Citizens Debt Relief

After reviewing this complaint we have found that this person enrolled into the program in March of 2024 and cancelled 2 days later without any issues. We don't believe this review is based on dealings with our business.

Rated 5 out of 5 stars

Don't give up, help is here.

When I thought everything was going to be lost, Citizens Debt Relief was there to help. It worth a try. Don't give up.

August 12, 2024
Unprompted review
Citizens Debt Relief logo

Reply from Citizens Debt Relief

Thanks for your kind words! Definitely Don't give up

Rated 5 out of 5 stars

Am happy with the service

Am happy with the service. The payment is in the range I can afford .Thanks

August 10, 2024
Unprompted review
Citizens Debt Relief logo

Reply from Citizens Debt Relief

That's so great to here. Our Payment plans are tailored uniquely for every client

Rated 5 out of 5 stars

I'm new to this site but...

I'm new to this site, but as they said, they reduced my consolidated loan and an additional debt, down to a cheaper payment. The process was smooth and easier than any I've had before. These people are so nice that at first I thought they weren't for real.

August 6, 2024
Unprompted review
Citizens Debt Relief logo

Reply from Citizens Debt Relief

We are real haha! thanks for your kind words. Don't be afraid to reach out to us if you need anything.

Rated 5 out of 5 stars

Happy customer

Yaaay! never expect that i can consolidate my debt easily with lower cost, and very reasonable monthly payment. Mr Hickey was been very knowledgeable to what he is doing, he’s a very nice guy and very helpful and concern to his clientele.

July 22, 2024
Unprompted review

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