City Chic USA Reviews 

Same issue as others who posted about problems with Canadian orders. Items shipped but delivered back to their Texas warehouse. No notification to me- I had to contact them. In chats with the company it appears that they didn't fill out the paperwork for shipment to Canada correctly. When the parcels are returned to them they just return it to their stock and wait for you to contact them rather than redo the paperwork and send again. I asked them to resend the items and I just received an email that one of the items I had ordered is now out of stock! Incredibly frustrating! Am truly doubtful that the item that still is in stock and has supposedly now been shipped will actually arrive.

Buyer beware shipping is terrible. Dress got lost or never sent to the carrier

If I good give less then 1 I would! I am very disappointed and so frustrated , I am from Toronto Canada and ordered from city chic. I had placed and order , tracked it, and was notified the package was delivered, just not to me ! When I complained , they had said it was a technical issue with shipping and it was sent back to them, when I asked them to please resend, my items were not available! What happened to them, why not ! After struggling weeks of emails and chats , 1 item was shipped out, and I received a credit for my other items. I placed an other order. Again items were not delivered and said they were!’ Now I lost out again! Plus it has been taking weeks and weeks of emails and chats! I lost out again on items in my size. These items were also purchased for my anniversary getaway, now I get another notification that 1 item is shipped, it’s been 2 weeks. In addition they sent me a credit for the other items not available anymore! I want my money back ! I don’t want a credit! I pro ally used my credit card, and now they will not issue me a credit to my card! This is so horrible! I also never write reviews, nor complain. This isn’t fair, and not a great experience!

My two recent transactions with City Chic have been very disappointing. I’ve ordered from them before and found their clothes to be good quality and stylish so was happy to order from them again for two upcoming events. Unfortunately something has changed and their shipping to Canada is horrible. Both of my orders never arrived, the first one was never shipped out and the second was but was delivered to Texas, I live in Toronto, Canada. I contacted customer service to inquire and they just apologized and said they would issue a credit, then a refund.I don’t understand what has happened but if their not able to ship to Canada then they shouldn’t offer that option. It’s so frustrating as a plus size women to find out something you ordered for a specific event is not coming. It’s not easy to find something beautiful, flattering and trendy last minute, so when I got a generic apology it was upsetting and annoying. I now won’t be purchasing from them and caution anyone in Canada before making a purchase.

First I will say the clothing for this store is not cheap. They are very well-made and that is why I’ve always shopped from them. I’m wondering if there’s another site using their name? I have ordered from citychic for 6+ years with zero issues.
However since January 2022 their shipping has been an ABSOLUTE nightmare to Canada.
Nothing is arriving, it’s been shipped back to the company, and when they resend it back to you ( and this order doesn’t arrive) so much time has elapsed that the items are usually sold out.
I have easily spent THOUSANDS of dollars with this company and trusted them completely. I no longer have faith in them and can’t, in good conscious, recommend them to friends.
Citychic you NEED to improve your customer service and shipping issues and compensate those of us who are being inconvenienced.
UPDATE: although shipping is a total sh$t show their customer service ( Jane) was very helpful and resolved my issue.

Clothing is very cheap, They did not give me a refund even though I was trying to return within the allowed timeframe. It was very difficult to communicate with them.i spent unbelievable amout of time on the2415662 internet finally i found their help information finnaly i was able to get in touch with customer service company rep who was very kind and polite with me while getting my return shipping and refund on my order but their product is nasty However the merchandise sent were synthetic, polyester8455217386 the company line

I returned over $140 worth of items and only received $9.60 as a refund. No one from City Chic has responded to my subsequent 6 emails as to what happened to my refund. I also reordered most of the same items in a different size and never received my order. My emails regarding this have also never been responded to either.

Any extra money they can scam you for they do. Placed an order, it sat in their warehouse for 2 weeks Unshipped and I asked to cancel it multiple times conveniently enough I send it back and I don’t get a refund for a month assuming they want me to forget about it? I get my refund when the exchange rate is way lower lol what a scam I actual spent over $30-40 just to return stuff to them and countless house emailing for them to give me my money back.

This Company is such trash. Between their awful customer service and shipping via the lowest form of FedEx delivery. I cant get my $ back from City Chic and FedEx basically lost my package and they have an attitude of "it's not my problem". DO NOT ever order from here.

Horrible, items never arrived. No customer service by phone, emails ignored.. online “chat” completely ignored my request to contact me or for any form of reimbursement. They kept my $200.00 and I received NOTHING!

UPDATE: I filed a complaint with PayPal twice. This company does not like to return customers money. I also filed a complaint with my credit card company and both were in my favour!!! Fight them!!! This is not right!!!=======>>> I requested a refund on the sellers website that was authorized. I paid out pocket over $20 shipping to return all 3 dresses and enclosed the packing slip provided by the company. The package was shipped by FedEX and a signature was required. I received confirmation from FedEX that the package was delivered to the seller on and signed. The seller is to provide refunds within 72hours of receipt. I corresponded with the customer service, which took them days to reply. The last agent mentioned she needed the tracking number to complete transaction and I provided but never received any further correspondences from seller. I did receive an automated message on October 1, 2021, the day after my package was due to the seller that they did not receive my package, yet days prior, I provided the customer service agent with all the delivery details including the tracking number. I replied to the email and again provided the delivery confirmation as noted in the attached. Now it's October 5th and I have not received a refund nor do I have any of these items as they were all returned. This transaction is in U.S Dollars and is about $200 Canadian. I need my money back to balance my credit card. I have provided all the necessary information to receive a full refund as stated on their website in the returns tab. There is nothing 'Happy' about this return process with the seller as they claim. I opened a claim with PayPal and PayPal rejected. PayPal stated some sellers don't like to give customers money back and they were correct. City Chic is a fraudant company. If my money is not returned by the end of the month (October), I'm calling the IRS and the BBB as well as filing a complaint with ALL their partnering companies. This company has no business selling to consumers. We are still trying to recover from a pandemic and companies are extorting innocent people of their money. Shame on You!!!!

Placed an order for a wedding outfit. Excited to see it would arrive quickly. Supposed to arrive 9/23/21 via Fed Ex Tracking Number. 9/23 received a text alert packed delayed, pulled the tracking number to see why, it said Resident unavailable or business closed. I work from home, in front of the window that faces my driveway, pretty darn certain no package was attempted to be delivered. Called Fed Ex to get more information, they said its not shipped through Fed Ex Ground its through a Smart something App, I begged and pleaded for them to reattempt, would even meet the driver somewhere to get the package as i needed it. Said they could not locate the driver because it was through the app the shipper used, and he repeated this 100 times, i would have to call the shipper and speak to them, they only thing they could see is it was not delivered and its being returned to the shipper because of this Smart App. The delayed package text was at 3:30pm. My first call to City Chic was 3:55pm. I was told its shipped through Fed Ex and they would go through their logistics and send an Urgent Message to the driver to contact me if they needed help locating the address and City Chic would call me back with an update as soon as they heard back from the Logistic depart. 2nd Call to City Chic 6:44pm no call from anyone and no package. Same run around, we’ll send another urgent message and it could be 24-48 hours, explained that’s unacceptable as the outfit would no longer be needed and if they were unable to assure the package would be delivered that evening to cancel the order and refund me. 3rd call City Chic 8:25 9/24 No package, requested a refund. Was advised they were unable to do the refund until they got the shipment back. I advised that’s unacceptable, the package was never attempted to be delivered and it HAs NOT been delivered, and since you keep telling me its shipped Through Fed Ex and Fed Ex is saying its not actually fed ex ground and the package was sent back to shipper.. A refund should be issued! When i made the comment “i wish i had read the reviews (as i usually do!) before placing the order because the reviews are atrocious” the rep giggled. Thankfully i placed the order with PayPal as i do with all unfamiliar company’s. However the level of customer service is very poor. They clearly need a new shipping method, or actually use Fed Ex ground and not whatever generic shipping Smart App they are using because per the reviews I’ve read.. it’s CLEARLY not working well for them!

Really disappointed in this site…
Really disappointed in this site overall. Takes forever for them to ship the items out.!!!!!!!!!!!!!!

Really disappointed in this site…
Really disappointed in this site overall. Takes forever for them to ship the items out.I have actually bought a lot of city chic clothing, primarily dresses and coats. Different fabrics, different sizes, different colors, different styling, and all very poor quality. I’ve always liked how it fits and the quality. I sent an email to the City Chic USA no response back then I went on the City Chic USA help site and found this help which is Six zero seven₄₃₈₃₄₉₈ call City Chic USA they have done a great job on my order also got my penny back from city Chic USA BUT !!!!!!!!!!!!!!!!!!!!!!I WAS DELIVERED SOMETHING WRONG. the overall quality of their products is very bad. I don't recommend it!I WAS DELIVERED SOMETHING WRONG. the overall quality of their products is very bad.

I have been a customer of city chic for almost 10 years. Two weeks ago a package was stolen now they wont refund my money they only offered a gift card saying that their terms and conditions say i could only get a gift card. When i ask for a copy of said terms they send me a copy of terms for vouches. Total bs. Never again will i buy anything from this store.

Worst customer service I’ve ever dealt with!!!! No help at all

This was my first order with City Chic online, and I will never purchase from them directly. First, I was doubled charged for the same order which finally got resolved. Second, returned some items and have yet to received a refund. I am going on a month of waiting so I spoke with Anne in a chat conversation. Anne told me my package had not made it to the warehouse yet and sent me a screenshot of the tracking info. Well, it was the wrong tracking info because my return label used USPS and Anne's said it was FEDEX. Anne has escalated the issue but we will see if I hear anything back. I am thinking I am out the money which is very frustrating.

Worst service ever. I never write a review for any company generally. Good or bad. This express so bad that I couldn’t resist letting others know about it. I placed an order for dresses to wear at a bridal shower 2 1/2 weeks in advance. Bkz I was cutting close to event I decided to call customer service to get an ETA On my packager. Also sent an email asking same. They took 2-3 days to just to say “ we r doing investigation” another 2-3 days later they send a tracking number but when u check on the tracing nothing is updated. So we keep calling as this event was very important to me. I ended up not receiving dress before event so I wanted to wait for dresses to receive and I can make return. 2 weeks pass by event and still no dresses so we decided to cancel the order and get refund back. But customer services kept telling us they couldn’t cancel order for refund so we will have to wait for order to arrive then process for refund. But they wouldn’t give information on order ETA. When asking to speak to manger they said to call back 30 minutes later, the 1 hour later, they a day later so it was very clear tome that manger isn’t into in talking to me or resolving this issue.
Weeks later manager said they cannot do refund it can only be a credit. But with experience I had how can I trust to ever receive any merchandise. So requested for refund. And now they wouldn’t give money back nor any merchandise. I will never want anyone to go through this kind of trouble when other companies will gladly take your money and send merchandise within 1-2 days.

Absolute worst customer service experience I've ever had. Never received the products I spent over $100 on and they would do nothing to resolve the issue. I had to issue a chargeback through my bank.

I added a review which was removed since I posted the transcript of my chat with CityChic customer service. Well, since I have been a long costumer of City Chic and had a LOT of patience with their shipping here I go again…

I placed an order on June 25th, our of 26 items which were for a vacation, I received one item three weeks after my order was placed. What happened to the other 25 items?! Costumer service at City Chic do not know, other than they shipped it on July 13!!!!! that’s over 19 days after the order was placed!!! Not only that, the tracking number stopped being scan on July 14th, today is July 24th!!!! After a chat with City Chic costumer service, a call to FEDEX who told me the sender needs to do an investigation not me, a call to City Chic who other than apologies and excuses practically told me the same thing the other costumer service told me, we will call you or email you about it since we don’t know what happened, they said they have a internal group at FEDEX! So I told them to call their internal fedex group and return my order back to them since now it’s a month after I placed the order and other than one top, I already went to my vacation and back and apparently they do not care much that I spent a pretty penny on my order and it has not been delivered, they said they CAN NOT cancel it and refund the money since they need to investigate first! I have been dealing with their costumer service for a while so I had to report it to my credit company to investigate, flag them and refund the money! I love their clothes, which let’s face it its cute but not luxury items, I there are so many other companies that I have place orders of similar items and prices and I have receive them in 7-10 days! SO NOT HAPPY AT ALL! Whoever is in charge of logistics is doing a terrible job, specially since it took so long to be mail.

I am a long time customer. My closet looks like a City Chic boutique. I love the style. I wear my dresses to work and get compliments all the time. Normally I would give 5 stars. But something has dropped off in quality of service. I would look forward to my nice big City Chic box with pretty tissue paper. But my last few orders have arrived in bags making returns difficult since I need to find a box. This last order was awful. Four expensive dresses were wadded into a plastic bag that was too small for the contents. The bag appears to have ripped and was taped back shut. One of the dresses was damaged in the area where the hole was. I immediately reached out to customer service with photos and I'm being told it's going to take several days for them to review the case! I am so disappointed because I love their products. But they ship their products with zero love. Looked like they were mailing me their garbage rather than high end dresses.