City Chic USA Reviews 

I ordered on two different occasions; the first time everything went smooth. I was content with their service. I even had to make a return and with a week I saw the credit back on my account. The Second time it took forever to receive a shipping confirmation and when I did receive confirmation within a week my package was lost. I reached out and they were going to give me a Store credit because they could not refund me the money as it was not their fault so they claimed. But then I ended up receiving my package so I reached out and was honest about the situation and that I did not need store credit just wanted my return back on my card. Then they needed to approve my refund which I did not understand as if because I was within my limit of the return policy. They took over a week to get an approval. When I finally did get approved I sent it off and here we are almost a month later and I still have not received any credit back on my card. Very dissatisfied!

I ordered a dress from them and have yet to receive a shipping confirmation from them. I’ve tried to reach out through chat, email, and called but no response whatsoever. I’m needing this dress ASAP due to an upcoming wedding I’m in. If I don’t hear back with a tracking number soon I’m going to file a dispute with my bank and file a complaint with the BBB

Really disappointed in this site overall. Takes forever for them to ship the items out. Customer service is a mix of good and bad. Honestly I wouldn’t order from this site again.

I’m surprised at these reviews. I’ve been ordering from City Chic for a couple of years now. I’ve always been really happy with the fit, style, quality, etc. My only complaint is that they have been extremely slow to ship since COVID started. I’ve never needed to return anything though, so I can’t speak on that. However, I have ordered from them at least 20 times in the past 2 years. Some department stores carry the brand. Maybe that’d be a faster shipping option if it’s a concern.

Do no buy from this company, terrible customer service, they don’t answer your inquires. I bought a dress on 4/28/21 and it has not been shipped yet and they don’t answer neither the customer service email nor their WhatsApp’s number. They need to be reported and should not be allowed to sell anything in USA

Okay so I bought a dress from this website and they charged me $118 for it. I wish I had read the reviews before buying it. I am worried that it is not going to be delivered on time. I have waited a week already and I need this dress this weekend because I bought it for my graduation. I try to contact customer service, email, and call, and that is no help, they never answer. this is just so frustrating! I do not have this type of money to waste and do not know what to do now. If anyone is reading this could you please give me information on how to cancel and get my money back.

I’m very disappointed in ordering from this company directly!!! Love their clothes which I order directly from Nordstrom without a problem. But my order from city chic directly on 3/18/21 and billed $240 on 4/1/21 still has not arrived. After 5 calls to the company....still no product which I needed for a May 1st wedding 😞. So disappointed!!! I wish I read all the bad reviews on line before I ordered. Don’t get me wrong , love there clothes , but direct or ding is horrible. Wondering if I will ever see the refund?

I bought two dresses and I have tried unsuccesfully to return one. No one responds to email and I can't access my account online. Very shady company.

Awful! Never could speak with a live person only chats. Customer service is nonexistent! This company said their warehouse is in Texas, but after ordering on 3/10/12 outside of an order confirmation no other communication was initiated by them I received a email with an Australian address! Below one star and will N E V E R order from them again! 😡

Waiting in my order still has not shipped ! Not buying from them again !

If I could leave a negative number of stars I would. If you plan to order from them and think you will have a smooth experience to return, think again! Multiple what’s app convos, email, and spoke to a live person once and no refund on items I didn’t receive. They actually shipped the items from a Dallas warehouse and then had them deliver back to Dallas and now will work on a refund. But nothing yet. My refund is over 350.00. Customer service sucks. There is no clear solution or process. It’s ridiculous! Save your money and shop elsewhere

I wish I could give this scam store a zero. I ordered one dress took an eternity to come. The next day I had ordered 2 more dreSses and paid express shipment was charged and items took 2 weeks to come. Everything I ordered I sent back. They do not give refunds even though they said they do. They do not have a working number. Some how I found their WhatsApp been communicating for over a month with them. Every time I reach out it’s a different story. One day I will have credit next day they didn’t get items yet but when you track with their pre paid shipping label it said items were received almost one month prior. Finally I had to call my bank cause this has been going on since feb 2021 and it’s now April . Never order from here unless you have time and have no intention of returning or exchanging.

If I could give this store a ZERO, I would. Worst customer service ever!! I ordered two dresses on February 5th for an event I had on March 4th, three weeks later I checked on the order and it was still in process so I emailed them asking them to cancel. They wrote back saying they couldn't cancel once it's being shipped and they would expedite and send it 2nd day Fed Ex. Event passed and then I get ONE dress, I wrote to them cancelling the second dress and all I get is a "your ticket is resolved" email. I will never order from this place again and NO I DO NOT RECOMMEND IT AT ALL!!

I ordered from them on Feb 24. I still have not received my order. It still says its in fullfillment. I have called once a week for the past 4 weeks and emailed 3x. They blamed it on the storm in TX. Ok but it's now been over a month and I was told it would be sent to a manager and overnighted 3 weeks ago. Contacting PAYPAL today.

Placed an order on 3/11. Still "in fulfillment" as of 3/24. Only way to communicate was on live chat. Finally cancelled since they said they couldn't provide an estimate for shipping, then found out that each item I had on order had gone up in price by $10 or more! So if I were to consider re-ordering my total would be $75 more!

I don't buy from them anymore because they don't allow reviews anymore. They don't have confidence in what they sell or they would have kept the reviews. They don't offer free shipping unless you spend over $100 and they don't offer free returns.

I ordered from City Chic on 9:00 pm. Wish I had read the reviews before I ordered. I cancelled the next morning at 9:11 a.m. tried to at least. I called left a voicemail, emailed and downloaded WhatsApp to chat. I was informed they don’t have a cancel button. Which is ridiculous... I contacted The Better Business Bureau and within 12 hours I received my refund. This company is absolutely not located in the USA if you have to contact customer service through WhatsApp. Beware !!!!

City Chic does a better bait and switch than Wish does. Ordered 5 products from here as a first time buyer. First off, the items looked vaguely like the picture, but not quite. I was unaware of their ridiculous vanity sizing (I’m at 18 on a good day, what translates to their size 18 had a neck hole so big it went over my shoulders.). Okay so I was wrong, decided to return the whole order in the same box. About 3 weeks later I receive a refund for one item that was in the box but nothing else. Emailed, called, emailed, called. Finally someone tells me they never received the items and they must have been lost in transit. Okay, but you received and refunded one of the items, but you’re telling me the others never got there? Never offered anything other than the response that they didn’t have the items. 8 months later, I gave up. 144 dollar lesson learned.

I am trying to return items through happy returns when I put my items in to return it keeps coming up invalid the items are pictured and it is not over the return time.reached out to customer service says will get back to you in72 hrs maybe a little bit longer that has been 17 days ago.will not order again.l realize they might be busy but 17 days is a long time looks like I am stuck with clothes that I don’t want

Extremely Poor Customer Service Experience! Sent item that looked really cheap back to them over 30 days ....they have my money and the clothing item. They have yet to refund my money! Everytime I email them, they send a robotic email that says check status with 24/7 chat service. Then when I contact them I get someone who can barely understand English and she continues to say she will check the status and email me. No upstanding company should operate this way. Dont purchase from them.