City Circle UK Limited Reviews 13

TrustScore 4 out of 5

4.2

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Company details

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Get the best coach hire service in uk. Coach hire edinburgh and london services with the most modern fleet of coaches. Get a quote online and book now.


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4.2

Great

TrustScore 4 out of 5

13 reviews

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Rated 5 out of 5 stars

Coach hire

Coach hire. Great experience - very helpful, courteous, professional and reliable - we shall be using City Circle again.

December 28, 2024
Unprompted review
Rated 5 out of 5 stars

Transporting 1,000 delates from the…

Transporting 1,000 delates from the Edinburgh International Conference Centre to the National Museum was no mean feat but City Circle were amazing - so well organised, really helpful and efficient before and during the event

December 12, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Very easy and friendly booking, competitive quote and timely service. Will definitely continue to use.

December 13, 2024
Unprompted review
Rated 3 out of 5 stars

Clean/ reputable coach with a dictatorial driver.

What I liked was that the coach's facility was clean.

What I did not like was that the driver was dictatorial, he made decisions for us that were rightly ours since we are all adults and we knew what we wanted out of our outing.

I am still expecting City Circle to send me the case of my glasses, left in the coach but I was deprived of recovering it when I wanted to check if I had anything left on the coach.

December 12, 2024
Unprompted review
City Circle UK Limited logo

Reply from City Circle UK Limited

Dear Hope,

Thank you for sharing your feedback regarding your recent journey with us. We appreciate you taking the time to highlight all aspects of your experience, as it helps us to continually improve our services.

We are delighted to hear that you found the coach’s facilities clean and well-maintained. Our team takes great pride in ensuring that our vehicles are in top condition for our passengers’ comfort and safety. However, we are sorry to hear about your concerns regarding your driver.

We would like to discuss this matter further with you to understand all the details and ensure that we can take the necessary next steps.

Please contact us directly at go@citycircleuk.com or call us on 0208 561 2112.

Best regards,
Customer Service Team
City Circle UK

Rated 5 out of 5 stars

Park and Ride for Hospice Bereavement Service

City Circle provided a park and ride shuttle for our annual bereavement service. The drivers were courteous, very helpful and were flexible when a local burst main affected the way the service was run. My staff, volunteers and visitors were full of praise.
Thank you.

December 1, 2024
Unprompted review
Rated 5 out of 5 stars

****

Excellent coach driver, excellent coach quality and very good communication throughout the booking process!

November 27, 2024
Unprompted review
Rated 5 out of 5 stars

Everything was great

Everything was great! The quote and booking process was super easy with quick communication and the drivers were very friendly and lovely. Would definitely use again and highly recommend.

November 26, 2024
Unprompted review
Rated 5 out of 5 stars

London sightseeing

We booked a London tour for about 50 of us. The coach was very comfortable and the driver very helpful. This made the tour a great success.

October 10, 2024
Unprompted review
City Circle UK Limited logo

Reply from City Circle UK Limited

Thank you for taking the time to send feedback. We're pleased your trip went well and hope to work with you again soon.

Rated 5 out of 5 stars

Airport Transfer

The coach was on time and very clean and professional, and the driver was very professional and everything went smoothly.

September 14, 2024
Unprompted review
Rated 1 out of 5 stars

Dangerous driving by coach driver

Dangerous, speeding driver of City Circle coaches.
I dislike being intimidated on the M25 by a driver of City Circle coaches reg no
--19EFC being flashed to move out of the middle lane doing 63MPH when it wasn't safe to do so. He continues to undertake and weave in and out busy lanes of fast moving traffic as he's not allowed in the outside lane. You need to stick to your speed limit and keep your stopping distance. You are transporting innocent people, be more careful.

July 13, 2024
Unprompted review
City Circle UK Limited logo

Reply from City Circle UK Limited

Dear Claire,

We are sorry to hear about your experience on the M25 with one of our coaches.

Your feedback is very important to us, and we take all matters seriously. We would like to discuss this matter further with you to understand all the details and ensure that we can take the necessary next steps.

Please contact us directly at go@citycircleuk.com or call us on 0208 561 2112.

Thank you for bringing this to our attention.

Best regards,
Customer Service Team
City Circle UK

Rated 1 out of 5 stars

Avoid City Circle UK coaches

Avoid City Circle UK coaches. The drivers are rude, unco-operative and unprofessional.
They don't deserve your money.

February 25, 2024
Unprompted review
City Circle UK Limited logo

Reply from City Circle UK Limited

Dear Nickles,

We are sorry to hear about your experience with City Circle. Your feedback is very important to us and we take all matters seriously. We are fully committed to ensuring that every customer has a positive experience with our service.

We would like to discuss this matter further with you to understand all the details and ensure that we can take the necessary next steps. Please contact us directly at go@citycircleuk.com or call us on 0203 993 6922.

Thank you for bringing this to our attention. We hope to have the opportunity to serve you again in the future.

Best regards,
Customer Service Team
City Circle UK

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