Do not use. Appointment booked for 12 noon. No one shows up. No communication from the company I contact them. Almost two hours later I get a notification that they will come at 4pm - 4 hours... See more
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Terrible experience. CityCleaners confirmed a gutter cleaning for today, then no-showed without notice—even after I accommodated their request to change the time. I had to rearrange everything and scr... See more
Demanded cash in full before starting work. Worked only 3 1/2 hours rather than 5 contracted. Quality bad. Refused to revisit without further payment. Reluctantly replied to my emails telling differen... See more
Never use these cleaners!! They are scammers. They did a terrible job at an end of tenancy clean and caused lasting damage to the kitchen which led to us receiving deductions on our deposit from our l... See more
Company details
Written by the company
If you need assistance with the move-out cleaning, what we suggest you do is turn to City Cleaners London and book our exceptional end of tenancy cleaning service. It is performed by qualified housekeepers who have hundreds of cleaning projects behind their back. Place your trust in their skills and knowledge.
Contact info
20 Little Britain, EC1A 7DH, London, United Kingdom
- 020 3475 8358
- marketing@citycleaners.org.uk
- www.citycleaners.org.uk
1.8
Poor
22 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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They supposedly cleaned my flat but…
They supposedly cleaned my flat but left it filthy… I actually can’t believe I paid them.
Dirty bedsheets, cleaning materials left out and all after I paid for 3.5 hour deep clean.
Maria is very nice but they have crappy cleaners who obviously don’t give a $&@- so my advice is Do NOT use this company and definitely don’t pay them until after you have seen their work…
May 14, 2021
Unprompted review
Extremely poor and unreliable service
Extremely poor and unreliable service, the company is dodgy and more than likely abuses immigrant cleaners by paying them below the minimum rate, imposing unreasonable working hours and conditions. I contacted City Cleaners to do a thorough deep cleaning of my rental property and agreed to pay the fee before the works took place to ensure the slot was booked as I wanted it done asap. On the day in question, I got a text message telling me that the cleaners were running late, which was fine by me, but then 30 minutes later I got another text message telling me that the works had been cancelled and that I should be contacting them to reschedule the cleaning! Such impertinence and unprofessionalism after I made it clear that this was an urgent job. I of course requested my money back but they refused to refund me even though I made it known that I did not want to use their services again. Now I'm having to take legal action against them. In short, I wouldn't recommend this company to clean your dog's kennel, let alone your property. They are liars, thieves and criminals.
February 13, 2021
Unprompted review
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