City Furniture Reviews 

I had posted previous comment about dealing with City Furniture. My latest experience, however will insure we NEVER deal with City Furniture again and will post this on my personal sites so everyone I know will see what a Horrendous outfit City Furniture is. We purchased a power sofa and loveseat a little under 2 years ago. We also purchased an extended warranty for 3 years. The battery in the sofa more or less died last week. We called up and arranged for a tech to come out. He came out Friday installed a transformer temporarily and called in for a new battery for us which was supposed to be delivered Tuesday 01/09. I got a call today saying my warranty NOT ONLY DID NOT COVER THE BATTERY WHICH WAS $200, but there is a delivery charge which if I wanted to avoid I would have to drive approximately 70 miles round trip. I WONDER HOW MUCH WORSE WE WOULD HAVE BEEN TREATED BY CITY FURNITURE HAD WE NOT HAD THE EXTENDED WARRANTY. City Furniture you have seen the last and I will make it my business to see that everyone I know NEVER does business with you!!!

Purchased and expensive leather sofa end of September 2023. First night had trouble with headrest. Service rep came a week or so later and took care of problem. At that time we told him we thought battery for the motion sections was defective. He told us at that time that the battery was fine we just needed to charge it. We have been charging battery every 2 weeks (batteries are supposed to last 3 months). Then about 3-4 weeks later we noticed the sofa was puckering, had indentations, and wrinkling, it looked like we had it for several years. We contacted City Furniture and they scheduled an appointment (a couple of weeks later) for the service rep to come and check it out. He NEVER SHOWED UP!
When we contacted City Furniture they told us the rep had filed a report and said he discussed this when he originally come out. This is an OUT RIGHT LIE!!!! This problem had not begun to surface at that time. We tried everything by the book. It got us nowhere!!!
DO NOT DEAL WITH CITY FURNITURE!!!!! SPEND YOUR MONETY AT A RELIABLE, HONEST COMPANY!

city furniture advertised a in-store promotion...apply for a store credit card and upon approval use the card towards a purchase $1999...and receive a credit of $250.00 on your statement after 90Days.
After 90 days and the balance was paid off on the purchase.. city furniture failed/refused to forward the credit.
after filing a dispute for the amount with the credit card company and a complaint with the Florida Better Business Bureau... city furniture continues not TO correct the issue and Refuses to issue the credit AS ADVERSITED....
CLEARLY CITY FURNITURE SALES PRACTICES ARE DISHONEST AND MISSLEADING TO THE CONSUMER

DO NOT BUY FROM CITY FURNITURE!
I Was sold a Bernhardt Leather Power Sectional Ainsley, after 6-8 weeks the leather has defects all over the sectional. It's not real leather. City Furniture has falsely advertised this product, after a $9K purchase and buying the extended warranty my sectional has imprints, puckering, crinkles all over. They do not stand behind their products and the repair guy/warranty was a no show. It's a total rip off. They have a policy that protects them not the customer.
GO SOMEWHERE ELSE TO BUY FURNITURE! BAD COMPANY TO DEAL WITH, THEY DO NOT HONOR THERE PRODUCTS.

I was shopping for dining tables and saw a dining table in their showroom. After giving it some thought, I decided to go with this Company's product and bought it online. It was delivered on time and after being assembled, I was told by customer service to get in touch with them within 1-3 days if there was anything wrong with it. I immediately got in touch with them 2 hours after receiving it as when i looked under the table, there was a big chip on the base and scuff marks under the table top. I sent pics of the damage to their online customer service to file a claim. I was told they're gonna send a replacement on the next weekend, December 23, Saturday, delivery day, comes around and received a call 2 hours before estimated/expected time that item was on back order and they could't deliver it that day. Got in touch with customer service and was told I won't be able to exchange it with a different table, if I return it then I will be charged a restocking fee and also if I am willing to keep the table as is and they'll give me discount points. I declined the discount points because I was willing to purchase this new $1000 table and with the expectation that it doesn't come damaged. If I was looking for a discounted table with some damages, I would have opted to purchase at the clearance section or OfferUp. I wanted them to replace it with a new one. Customer service gave me a new delivery date for Dec 30. Now here we are, and the same thing happened as the last time. This time I am livid! I called customer service again and the table top is back ordered till Feb 2024! Customer service couldn't answer some of my questions and they're just giving me the run around. Once I got off the phone with them, I gave American Express a call to file a claim and dispute the charge on my credit card. Now it's going to be on their hands and hopefully they'll resolve it within 2 weeks. Lesson learned for sure! Never buy at City Furniture! I couldn't warn you enough. You'll only get frustrated and stressed out!

If it were up to me I would give it 0 stars, don't buy here, everything is a scam, from the service that is zero towards the customer, to the quality of the furniture, I paid for a delivery to the 5th floor and it supposedly couldn't fit through the elevator , but they couldn't go up more than three floors either, so the store, apart from charging you, is not responsible for two more floors, I had to pay out of my pocket for that bad service, where they then charge me a tax for the cancellation, but also not They want to give me my money back.

The sales person Sean was just wonderful, he did whatever it took to make the purchase experience easy, informational.
Sean was kind respectful, knowledgeable. I highly recommend City Furniture.

The customer service at the Altamonte, FL store was outrageous! We ordered two full mattresses and they delivered two Queens. The sales lady at the store, Kelly Garner, took the order over the phone and obviously did not take the order correctly. She refused to take ownership of her mistake and of course the phone conversation was not on a recorded line so it was her work against mine. The general manager sided with her and told my she is guilty of not putting in the correct order and this case is closed! The sales lady, Kelly Garner, consistently referred to my wife as "hey lady" and the general manager stated that is the way she talks to everyone. Not only is Hey Lady rude, it is extremely unprofessional and disrespectful. After spending over $20,000 at this store in the past few years it is obvious that building relationships with clients means nothing. Also, in the past, we have spent hundreds on the warrenties and when we needed it they said that item is not covered. Horrible service and disrespectful staff after the purchase!!

If you like to create yourself a problem go to shop to City Furniture. I bought a bed and a couch. Payed for white glove service around 170 USD. Delivery people were very rude, they assembled the bed with mismatched side boards. Their "white glove delivery" was for a few minutes, did horrible job on a bed. They did not want to deliver the couch, because it was 4 floor. I offered them 40USD tip on a top of delivery fee. They were laughing at me and told me they do this for a living, I did not have more cash.I ask them how much they want. They were acting weird, pretend they will take the bed. When they left I realized that they never had the couch and actually they put wrong color of the side of the bed. I went back to the store wasted the entire day to complain. Next step was emails and phone calls with customer service and delivery department. They promised will replace the bed. They cancelled twice, because they did not have the right parts. Me and my husband wasted good 40 hours calling, waiting, arranging elevator in the building.
Thanks God I payed with the credit card. That save, me and I cancelled the payment. It looks me few pictures and a long explanation.
Yesterday I felt so happy City furniture people came and took their defective and cheap done bed, which was also smelling in chemicals. Thanks God I have never have the couch delivered and also I have my 170 USD for the worst delivery. I was really scared from the first delivery criminals.
Customers be aware of this company and if you decide to buy something use your credit card.
Thank you to Nady the customer service that she was listen patiently to me and shame on delivery manager, who came to take his bed that even did not apologize.
Stella Stela

My mother ordered a dinning room set back in the middle of September. They' ve cancelled delivery over 7 times and then told her she would have to pay a restocking fee, so she went back to get another set and they've just cancelled delivery on this set. I believe they do this to older people, in order to upsell them and keep them paying, while not delivering anything.

Stand behind their products.
And provide better customer service when there is a complaint and not get blown off

Do not buy from here their insurance is bull sh... do not buy insurance. It's a huge trap

We found the showroom and inventory on display very attractive, but did not find the sales associate to be engaged or knowledgeable. We subsequently purchased a bedroom set, a dining table and six chairs, and a sideboard. We later were told we could get the chairs in a couple weeks but it would be nearly two months for the table. They wanted us to accept the chairs before the table, but we deferred on them being delivered until the table could be delivered. The sideboard was going to be delivered until it was noted on the loading dock that it was damaged, and would not be available for several weeks as it was the last one in stock. The nightstand that came with the bed was damaged as was the next two that were delivered as replacements. We called repeatedly and no one would answer the phones at the store. We complained about this to the manager when we cancelled the order for the table, chairs and sideboard. He checked into it and found the staff had turned down the volume on the phone ringer. We have had two scheduled service calls for repairs to the nightstand where no one showed up and no call was received to say that our scheduled visits were cancelled. This has been a terrible experience. Still waiting for resolution of the nightstand issue and may need to just dispute the charge for it. We will never shop here again!

Horrible warranty from day 1. A total disappointment, a week after having our sectional of 5k , one of the recliner broke , plus the light on the console table stop working. I called service , a technician came after waiting for over two weeks. Then he try to repair on site the console light with a new one did not work either. The recliner bottom part somehow came defective broke in half. On top of everything we have to wait 3 months to get the new parts and they will try to fix it at home meaning if they can’t fix it then we will have to wait another month to get a new recliner. What is this… I guess they don’t have the part in the USA! Totally ridiculous and they just don’t care. I went back to the store in person once the furniture is delivered bad news it’s yours broke, defective or what ever. Paying so much with such sacrifice and what? I spoke to the store manager and warranty manager they just don’t care you need to sit and wait. I will never ever buy another piece furniture at City Furniture. Do your homework before buying at any store. Very sorry we didn’t do that!

This company has poor customer service and the worst drivers. They delivered a big heavy unit with only one guy. As he was laying it in my living room, he broke it and refused to take it. They came a second time to exchange it and the second unit unit was also defective. The driver refused to take it. They told me they would exchange it on Tuesday and after I took the day off, they called me and told me it would be Friday. I canceled my entire order and I’ll have to wait another week for them to take the broken piece of furniture from my living room.

I invested $10,000 and opted for the warranty. However, a year later, when I attempted to make a claim, it was denied on the grounds that the issue was not covered. Overall, my experience has been disappointing, and I strongly advise against choosing this option and spending your money, as it does not prove to be worthwhile. The 1-3 year plan warranty appears to be a scam, so exercise caution and explore other alternatives.

The worst experience I've ever had! Buy a sofa, sofa bed and bed from CITY FURNITURE for the first time! My soft broken in less than a year, and as I was living alone and not being home most of the time, didn't check what was wrong with it, till my family came and we check that all the springs are out, called to customer service 15 months after buying it and asked for help, they told me because you didn't pay for warranty, you have to pay for the damage! how could I know that the quality of the product is this cheap that'll be broken in less than a year! and they said it is what it is, and I asked to talk to manager, they told me she/he will call you in 24-48 hours, and after 3 days I haven't received a call back yet! I will never ever buy anything from CITY FURNITURE and not recommend it to anyone!

I wish I had read these reviews before ordering from City Furniture. Today was the 3rd time they have failed to show up to deliver. Total waste of time. We had to call them each time. Horrible customer service.

Picked out ordered and paid for furniture in the middle of June and I still have not received all of my furniture and it is the end of October. Pieces keep coming in damaged. Today I was supposed to receive the table top that was supposed to be delivered Several months ago. They called early this morning and said that yet another one was damaged and they can't deliver.

Stay away from this horrible company.

Will never recommend or buy again!! We ordered in May 2023, and still have not received all our furniture-it is now the end of October!!! Our furniture is flimsy, drawers don’t close, mirrors are unstable, and on one drawer the hardware (the wheels and rails) fell off the first time I opened!! The saleswoman (Jenni Hepburn) was very unprofessional when we called to inquire about the wait time!! When we were buying she was so nice of course-it was shocking to be treated so horribly afterwards! Also one item was not even finished being put together, and when I asked they said the next delivery men would do it, but when I asked again, they wouldn’t do it and said the next delivery men would. Well, still waiting for that. In the meantime the pieces are not secure at all! What a mistake we made trusting City Furniture with such a large purchase!!