City Furniture Reviews 

I don’t recommend buying from this place. After purchasing the warranty that supposedly covers the entire Dining set, they are telling that they are sorry but nothing can be done. Why they ask you to get it!! I had purchase a dining set 3 months ago and the paint is coming off, I called for service and they are saying that it is because of the usage. The company that they use for repairs didn't do a good, the technician was very rude! I told them about the situation and I still have the issue. City Furniture didn’t fixed the problem.

Worst experience I have ever had with a purchase and customer service and the local customer service. (They have you call both places and have no resolve. We purchased a living room, set, two bedrooms, dining and misc items.
Salesman ordered wrong size living room set and they refused to take it back because it was delivered. (We called within an hour of receiving it to let them know THEY ordered the wrong size - we did not)
We have been trying since December. We Had to get our credit card company involved who immediately credited our account until they could speak to City furniture. City furniture then told credit card company they returned our money. They did not return all of it. We had canceled part of the order before delivery and that they credited - which was normal but they used that amount to tell credit card company that they paid us for the incorrect item finally returned. It took over a month to have them pick it up. They have yet to pay us for it. The credit card company thought it was resolved because they believed city furniture. Our credit card company now has to open the case again with them as I told them what they did.
City furniture will not take our calls, the manager won’t take any calls and the customer service department, says that’s the policy .
They still have not paid us the amount they us. The store seldom takes phone calls. When you finally can speak to someone, they are nice but they can not help- they say they will have manager call back. Manager has not called me back (now three months). I called all the time but always with no return call from manager.
Terrible terrible place. Spent thousands of dollars to a company that should be shut down.

I ordered almost $6000 worth of furniture, 3 piece sofa & love seat and chair along with a dining set and end tables and lamps. My furniture is not even 3 years old and already it's falling apart. I called and a lady tried to refer me to someone who fixes their items, and I stated that my furniture should not be falling apart, it's only me here sitting on it and I had several living room sets that were lasted way longer than this company's furniture. I don't care if the warranty ran out. The furniture should not be tearing this soon from little old me just sitting down, The furniture looks nice, but the quality is horrible. I'm stuck with duck taping the part that is ripped open following a long wire that almost puncture my buttocks btw, that is what made me reach out to the company initially. Not very happy about it, at all.

I bought a recliner sofa in 2022, and it came out a piece of garbage. First it was in back order and we did not get it until a month after. The screws from the recliners comes out and you cannot even put the foot part down. I called Customer service for repair on the furniture and they told me they could not help me. It sad to say that I have 1 payment left, and after that I would not waste spending my money there no more. People the best advise is to never buy in City Furniture and do not waste your money there. They are a rip off

The worst decision I made was to buy my bed from them. They installed my adjustable bed wrong. I had to wait 2 weeks for them to be available to come fix the problem. When I spoke to 2 supervisors they was more agitated that I asked to speak with a supervisor . Clearly speaking with me was a major inconvenience I will never buy anything from this company EVER AGAIN.

DO NOT BUY FROM THIS COMPANY!!!!
My order was 1 year ago (2/13/23) It has been a nightmare since. For an entire year I was promised the bed that goes with my set.They left a huge box in my bedroom which contains half a bed! Finally after back ordered promises for 10 months they now said the rest of bed was discontinued… I can’t even tell you the hours ,days ,weeks , and months I have spoken to their customer service , their managers, their supervisor's… and I sit here now at the final straw! Lots of promises but NO ACTUAL HELP. This box is suppose to be picked up today ( just to give you an idea…. It is 8 feet long and weighs about 100 lbs) Unmovable!!! As I explained to city furniture my 90 year old mom recovering from back surgery and leg surgery is coming home this week with a walker and this box is a hazard for her! God forbid she trips over this half of bed box !!! So I was promised it would be picked up today !! I just got off the phone with a supervisor and was told that this box will not be picked up today! I really do not understand how this company is still in business! Please do yourself a favor go elsewhere for your furniture needs. To give you an idea …. One full year I’ve gotten apologies ….broken Promises …. And terrible service and here I am one year almost to the day sitting with an incomplete set and a half of bed which I am so worried about my mom falling over with the same non customer service as the day they delivered it!

I will go to the dentist and have all my teeth removed before I buy one single piece of furniture from City Furniture again. This company is awful. I bought a simple square dining room table with four chairs. Of course, it arrives in one big box. The table was damaged as were 2 of the chairs. I put a claim in and since then they have cancelled delivery of the replacement 3 times. I have even told them to just come pick up the table and all 4 chairs and credit my account. Nope can't do that. They continue to jerk me around. NEVER again!

I give them 0 stars I spent over $20,000 in furniture, and it all started falling apart after three months the furniture is below standards it is the cheapest made furniture u can possibly buy

Terrible customer service!! They really dont care about customer satisfaction. Everything is always on back order and you can wait months for delivery. Then we got a partial sectional and now have to wait indefinitely for the final section with no apology, no credit for the delivery no nothing. We waited a whole day for planned delivery before we were called and told that it was on back order. We will never shop here agsin!!

My order #54658 was placed 15 months ago, supposed to be delivered over a year ago and never was!! Till today it is backordered!! Every time I look it up, the status changes for a further date. Nobody ever called me or followed up, I have to do it by myself and no actual help I have ever received...
It is very unclear will you ever get that painting back in stock?! Or the delivery date will be getting postponed for another 1,5 years?
Customer Service is horrible. Company does not keep their delivery promises. Nobody does anything to make it right or better.
I do not recommend to shop with them at all

Customers services is ZERO they don’t care about you, they just want to sell the products ! One sales rep treated me like I am an involuted idiot. So i thought they were being so helpful with an purchase that I wasn’t happy with, her and the manager did a false transaction and stated this is same price, so you don’t have a balance due. I keep buying from her. The seller name is Arline, don’t believe her, She trapped me into buying more products thinking that her and the manager agreed to credit me on a purchase, so stupid of me believe them on their trap and said the products was on back orders until December 27, 2023. They will lie to your face and take you for granted and you are thinking that they care. DO NOT BUY FROM CITY FURNITURE if they 2nd they lie to your face and think you’re stupid.
I spend $40,000 in the company, and I was treated like nobody all they want from you is to take your money, and they have one of the WORST POLICY EVER that I encounter.

One of the worst companies I've ever dealt with. I ordered a dining table Nov 2023 which had a delivery date of Dec 2023. I called in to confirm the delivery was still good for Dec and was assured. The current dining table I got rid of to only find out the day before delivery it was on back order until Feb. They did however deliver the end chairs. Now I find out the table is still in backorder to Mid March (not guaranteed). Called in for a refund and they won't let me return the end chairs because it's a different model.... Now either I wait to get the table some day or return and get stuck with end chairs that I need to match with another table. They are not willing to work with customers even though they're at fault. Done with this company and will not recommend to anyone.

I am sitting in the parking lot of City Furniture and leaving very unhappy. I am closing in a new home in two weeks and I came out to buy furniture today, kitchen table, sofa, and master bedroom suite. Prepared to pay cash and I was greeted by one male employee at the door, he told me to walk around and someone would be with me shortly. I bumped into him again about an hour later and he pointed at a female employee and told me to go upstairs she will be with you shortly. I had taken pictures of all the furniture I planned to buy and even sat down on one of the couches for about 20 minutes. I must have passed at least 10 if not more employees and no one spoke, no one asked if I needed help. I literally just walked out after walking around for 2 hours passed the gentleman again and he was talking with a family. I came in dressed down because it’s a Sunday but I was judged by my appearance as if I couldn’t afford to buy anything. I drove an hour from Pinellas Park Florida to this store to buy furniture and will never come here again. They just lost a great customer that they made feel awful.

DO NOT buy anything from City furniture they will not return or refund if you get the wrong product
They will not make good on your product
We contacted them 12 hours after we received the product and they come and pick up the wrong item and will not deliver the right product or refund my money
Have spent hours trying to get this resolved

Recently I purchased a sectional at this store - Tamarac, FL. Was told I would get free-white-glove delivery and installation. Well be careful, according to City Furniture, the white glove delivery service, is receiving your supposedly brand new furniture without any boxes, or plastic for wrapped protection on your furniture inside of their delivery truck. Furthermore, the delivery men walked into dirt/mud with their shoes into my house. I had to question them about this after several trips, then the finally put something at my door entrance to walk on before entering my house. I made a complaint to City Furniture, but I am not sure that they were as concerned about my furniture the I was. The only thing they kept asking was whether the furniture ok and there was nothing I could do once I accepted the delivery. Be aware of what you are told and what was done!!

La empresa es la mas desatenta que he conocido con los clientes. Estuve esperando cerca de 6 meses para recibir el producto y cuando llego no era lo que me vendieron. El vendedor nunca me atendio la llamada, solo msj de texto. El vendedor FRANKIE, es lo peor en ventas y no tiene seriedad ni respeto por sus clientes.la empresa City Furniture es una empresa de poca seriedad y atencion a sus clientes . No recomiendo comprar en esta empresa ni asercarse a ella . Solo se preocupan por vender un producto que ni ellos saben cuando van a despachar. The company is the most inattentive I have ever met with customers. I was waiting about 6 months to receive the product and when it arrived it was not what they sold me. The seller never answered my call, only a text message. The salesman FRANKIE is the worst in sales and has no seriousness or respect for his customers. The City Furniture company is a company with little seriousness and attention to its customers. I do not recommend buying from this company or approaching it. They only worry about selling a product that not even they know when they are going to ship.

I had the worse experience with my purchase, I bought 4 chairs for 722$ and when I got them, I called customer support and told them It wasn’t the color I saw in the store, however they refused to give me back my money or do an exchange, do not recommend!!

This company can first of all improve by choice on employment and better background hiring. Customer service from lots of employees suck especially at customers houses with the attitude and lack of communication with them. I worked there for a few months but due to racism and favoritism of some employees it cost me my job without doing anything after being threatened.

I purchased furniture from City Furniture and purchased extra 5 year insurance plan, because as sales person explained to me that "everything is covered, if leather's getting peeled - covered, even cigarette burns are covered" (not that anyone smokes in our house) - good to know, and I've specifically asked that extra 5 year warranty covers ANYTHING that's wrong with the leather on the furniture. So, two years or so ahead, the leather on the couch started to peel, not wear out, I called City Furniture, talked to them about the problem, they sent some technician out. Silence...I called them a few weeks later to find out when will the replacement cover come or be done, and I was told that technician and City Furniture decided that it wasn't covered under warranty and they can only offer 20% off of new tops for the couch. I asked them what about insurance that I purchased, and customer service told me that it's ONLY for factory defects. I asked them again why did their sales person tell me all those things that are covered under insurance, I was told "I don't know why you were told during a sale, but its not covered" - so as usual, sales person promising things just for the sake of the sale. Horrible customer service experience.

I placed an order in May 2023. I still don’t have it. Every time I can for support, I get someone who says it’s not their department and passes me in. I paid in full and I actually think this is just a scam shell company that collects money and hires phone operators.