City-Link Express Reviews 

Well, for me I'm satisfied with the service, friendly staff and on time to collect our documents/parcel

sorry to say that my parcel arrived singapore on 12th Aug to city-link arriving facility but till 18th Aug no one delivered the parcel and i tried to call 63443377 minimum 30 to 40 times during office hour but no one is answering. who will be responsible for any damage of my food product. seeks your kind help to resolve thi issue.

It's not real courier service and very lazy personals in Singapore branch, my package arrived SG 23Jul and until now not delivered and no tracking update, Telephone no one answer and WhatsApp no reply, finally got reply for my email reply that I need to collect myself from their office, is it they providing the courier service? Singapore Post always delivery within 2days in Singapore so do post it instead of delaying further, please be professional

Bad customer service. Stated 9am-5pm but they came online around 12pm and never answered any questions asked, pretty useless service n the delivery is late. He took my parcel out for delivery around 10am then stated not able to deliver on that day n he requested to deliver later which is following day. Plus, so called as EXPRESS delivery. Its just from Simpang Ampat, Butterworth to Paya Terubong, Pulau Pinang took 4 days!

I was tracking my parcel and contacted the customer service, they then told me that someone will call me on it. Fast forward few hours later the item was updated in the system as delivered. I was puzzled because I did not received it. Called the customer care today and asked them for a proof of delivery and I was told to check my mailbox, I was never informed that my parcel was delivered and so strange to have it delivered into my mailbox. Not reliable and I would not recommend this courier service.

Trusted courier service? Are you kidding me? Your delivery of parcel should have send until doorstep not putting in a mail box! Mail box is for letter and paper, my mail box is not lock due to the lock is broken, how can you leave a parcel in it? And you never inform me until I check it out on tracking site. So irresponsible courier. Never trust again! Please stop your service!

Rubbish service, talking a lot than done, early morning texted me to update the parcel and asked when we should deliver your parcel, then i answered today! And another response said lorry is out already may we reschedule next day, i replied not around next day and she replied another day, that bullshit services, JNT never ask when to deliver found out evening arrived same day, this bullshit company don’t deserved and need to boikot!!

City-link malaysia service is very disappointing. Didn't deliver the parcel but on the tracking app, it mentioned that it was delivered and signed by the receiver!!! City-link closed the chat enquiry within 25 minutes even before the problem being solved!!!

Everything has been resolved now, but there are still a few issues I would like to highlight, note that this issue been going from 25 March to 14 April:

At the morning, I received a notification stating that my shipment had been delivered. However, the parcel was only handed over to me later in the evening when delivery personnel called me.

When I requested a proof of delivery photo, I was sent an old image dated 11 April(system error?) instead of one from 14 April.

Really bad, especially when it is near public holiday. Your parcel will be hold for long time without reason. I have to contact the customer service to get my parcel moving.

Courier admitted stealing my parcel after a long investigation I was offered 30 quid compensation for a 900 quid parcel
Says it all

Unfortunately there is no option to give zero stars. Multiple reminders to come collect the parcels but 3 days later still no sign of them. Avoid!

The difficulty to get to their office is one thing, due to their staff shortage I have to go all the way to self collect my parcel which is why this company never came across my mind and never will

Friendly driver - Azril
Thanks Azril - good job

I was the recipient. Tracking number issued, item was not picked up for 4 days until I contacted the supplier. Overall took 9 days for a distance of around 20 km and multiple calls that prompted pick-up and last mile delivery.
I don't understand how they can still be in business.

Try citylink because I have no trusted in small companies, but ended up it is the one who messed up.
Ship my parcel at 11th to sarawak for a customer’s events in 20th. Now already 19th I still don’t where my parcel is, called them countless time they themselves don’t know the answer, scold them like hell but my parcel still don’t manage to move. Say will call me back but no. And now I am hanging like a cow don’t know what can I do, keep on refresh the status but nothing, called their 24hours contact no ones want to pick up

Rocky and Lewis who came to repair the line adter a tree branch had snag the line did a brilliant job. They were through and had the internet back running quickly. The guys were polite and knowledgeable. I thoroughly commend them.

City-Link Express was tasked to deliver a package from Johor Bahru, Malaysia to Singapore.
When I tracked the package, it had been sitting in City-Link's Singapore warehouse for 7 days now. Still not delivered!
Would've been easier, cheaper and more efficient to use normal post.

Edit : It has been 2 weeks since the package has been sitting in the Singapore warehouse. Still not delivered! Hopeless!

I am extremely dissatisfied with your courier services. The staff's lack of responsibility and accountability is concerning. Despite being a paying customer, I had to repeatedly inquire about the parcel's collection status, causing me undue stress. The staff's promise of same-day collection was not met, and the communication was slow and uninformative. Additionally, your hotline was unresponsive and ineffective. I had paid for the service the day before collection, yet the experience was disappointing. I recommend enhancing your staff's performance to improve the service.

Good service

bad customer service, call customer service ask for rate charges but sales deparment not pickup the call, so we need to agak2 the charges before confirm with customer. call for pickup the person suara like dalam selimut and very rude replying customer question, very bad service.