City-Link Express Reviews 

If got no star I sure rate no star ! Very bad service. Lost my document, a lot time promised come to pick up my documents or parcels, but dint come! Hi, city-link , do you know what is the meaning of courier service?

Companies, personal postage’s, DO NOT USE CITILINK SERVICES. The WORST OF THE WORST among all the courier companies. Despatch always take the easy way out by not sending parcels to receivers. Items would always be sitting in their warehouse, no calls or follow up delivery. Despatch person lies about not being able to contact or no one at delivery address! CITILINK MANAGEMENT IF YOU ARE READING THIS, IT IS TIME TO DO AN INTERNAL SPRING CLEANING OR MORE CUSTOMERS WILL SPREAD OF YOUR STAFFS INCOMPETENCY AND STOP USING YOUR SERVICES!

Due to 2 consecutive Air services from Glasgow to Edinburgh Airport breaking down, we missed our flight to Bournemouth to provide childcare for grandchildren.We had to arrange alternative transport with National express at a cost of £171 to get us there ASAP.City Link were not willing to compensate us for missed flights or Nat Express coach tickets.They have indicated that their only responsibility is to get you there!, not get you there on time.This is quite pathetic, considering they service an Airport!!! We allowed a 90 minutes window between the expected arrival time of the coach at Edinburgh airport and the departure of our flight, in keeping with their advice.

Citylink lost my package, it has not been delivered to the customer for 2 weeks and no one has taken responsibility and resolved the problem satisfactorily, which is irresponsible.😡😡😡

WORST COURIER IN WHOLE MALAYSIA.. Not sure why it still exist.

Customer support reply slow, wont reply, their Whatsapp set 24hr disappearing msgs maybe already know their service sucks, scare ppl screenshot and complaint.

31 May stated Departed, 07 June still havent arrive. Called 5 times CS, each give different answer and fake promises.

State will reach this evening, check tmr morning, maybe stucked at Custom, promise will call me but didnt and I have to call back, say reached already but havent deliver, then say belum deliver and will inform me when delivered.

The truth is, they dont even know where the fk is my parcel.

Hate it when people send my parcel with Citylink, they are slow af

“If there is no further assistance needed, we will proceed to end this chat.
Thank you for contacting City-Link Express Customer Service team and have a nice day. Bye 👋”

I working and late reply their whatapps..and they reply this..so unprofessional and it’s whatapps leh..why cant you wait people rEply..nampak sangat tak nak bertanggjwb dgn kesalahan sendiri salah hantr parcel i tempt lain..no use u put your whatapps no there..not helping at all

This is arguably the WORST courier service I've ever used. The parcel has been sitting in the hub for a week without being delivered. When I called the branch, they promised to deliver the parcel on the same day but never did. When I contacted the customer service, they tell me to contact the branch. In the end, the whole company seems to not know what to do with missing parcels and have the worst customer service experience ever. DO NOT USE CITY LINK. They are nothing but a scam of a delivery company.

I was travelling on my own for the 1st time and I was very apprehensive as I am disabled.
Graham the driver on 2.10pm on 3rd May Fort William to Glasgow was so attentive & helpful
ALSO
Neil on the 10am on 6th May from Glasgow to FW was also very helpful, not only to myself but to other passengers.
Credit to them both, thank you for making my trip so carefree. THANK YOU 🤩

Bus delayed by 46 minutes, which meant having to purchase a train ticket instead. Bus was £28, train was £47. This put me out of pocket and so I asked for a refund. If I was able to wait the extra 46 minutes, I would have. I requested a refund. CityLink have said no to a refund as it is not their fault if a driver is late. They told me that passengers should expect buses to be late by up to 90 minutes and therefore plan better. Is this seriously how CityLink treat their customers? They have told me they are within their right to benefit from my financial loss due to them not providing the service offered at point of purchase online, and so will be making the choice not to refund. This company is embarrassing for 2024 in the U.K.

Customer Service was very rude and don't know how to do their job.

"Kau ni siapa ye? Kau dari mane?"

Bus Delayed, and super dirty bus, the seat is spoiled and if you like to take a chance to try on a long travel without lying down, take this bus. Just to be clear, I am not the only person who experience this on the same bus. Few people shared the same issue

Service sucks! Never follow the schedule! All like dreaming!

Courier out for delivery for 4 days straight. Please someone let the poor guy go home get some sleep.

I sent a document on 21/11 from Selangor to Ipoh. As of 26/11 the document hasn’t delivered. How do you call yourself City-link “Express”? If I cycle from Selangor to Ipoh also reach Ipoh already! I’ll never ever use your service again! Waiting to see when will this company close dow !

I have 26 years of driving motor coach and school bus and they told me that they did not feel like I said what they're looking for excuse me a lot of your drivers become charter bus drivers and school bus drivers I've had some bumps in the road because of an illness and an accident that was not mine they will discriminate against you when they look at your resume not even knowing your history that tells you why they have a 1.3 star rating HR does not know what they are doing I know some of the drivers they hired and they are going to turn a good driver down it's okay they don't deserve me then they don't know a good driver when they see one that's sad they wonder why they have a terrible rating with the public

Zero star. Very very poor quality courier service. As a lesson for me. They always throw the parcel. When I received my parcel, the parcel box plastic broken and have a lot of scratches. Since the sender already put it into the box and wrapped with a lot of bubble wrap.

Status written delivered but not notify where they put the parcel. As a recipient, I need to call the customer service first, only know where to pick it up. Address are written properly, its not even got security guard to block your way. And by chance, If I didn't check/track my parcel in the website, I won't know are them really delivered? Is it to the wrong place? or have been taken by others. Plus one star to the customer service, BUT, it also need to call the second time only can get through.

ZERO STAR
PLEASE DON'T USE CITY LINK. Status delivered. But i never received.