citytechnical.co.uk Reviews 39

I phoned city technical Sunday night and spoke to a girl in the office to log that my heating and hot water broke i told her persistently to have the engineer come after three the following day as I wouldn't be in and didn't want to waste their time. However the engineer came at 10 am the following day after I told them I wouldnt be there I then got missed calls of both himself and the office a girl called Alexis telling me he was at the door and I was to get someone to let him in????I explained that I wouldn't be in till after three and she said she was putting it down as failure to gain access and not coming out now for another day. I said you clearly don't communicate customers wishes between staff members and I wanted her to listen to the recorded calls I made stating to come after 3pm. She said she would call me back and didn't!!! I then had the unfortunate pleasure of speaking to abraheim who clearly doesn't understand customer services or care I asked why the staff didn't communicate between them and he really was rude and just couldn't be bothered to answer any questions or concerns just kept saying ok ok nothing else. I hate speaking with city technical staff they lie promise you the world and genuinely don't care a monkeys about your worries

If I could give zero stars I would. Given I have spent so much time over the past 7 days already on what has turned out to be a complete farce from start to finish, I won't waste any more time providing all the facts associated with the situation I have experienced with this company. The highlights are as follows:
- what should have been a routine annual boiler service at my mothers property turned into fault after fault after fault. Root cause basically being incompetent engineers making mistake after mistake.
- significant volume of water leaking from my mothers property into a neighbours home downstairs.
- no heating or hot water for 6 days.
- incompetent, unhelpful, unsympathetic and frankly rude customer service staff.
My mothers contract is with Scottish Power who engage Domestic and General who obviously subcontract to City Technical Services (CTS), who may also subcontract to self-employed engineers. I'll be contacting Scottish Power/Domestic and General and unless they confirm not to use CTS in future for servicing and repair to my mothers boiler I'll be cancelling and using someone else.

Inept company. Misdiagnosed an obvious fault. Twice! Unable to source available replacement boiler parts. Heating engineer made sexist comment. Heating engineer told me they ‘kick’ insurance jobs/referrals and bank £150. Office staff unhelpful. Five weeks without heating in Feb/March. Boiler insurance with Domestic & General complete waste of time. Would not recommend.
BAXI engineers far superior, skilled and professional.

Sorted a problem but a £50 Vango went missing on the same day.
Sketch couldn't look at me.
Should've known better really.

We had a lovely engineer out called Keiren and another lovely engineer called Calum these to lads identified the problems over 2 days spot with their work and treated me with so much respect both of them they definitely deserve the credit thank you lads From Joan

Cowboys Rosehill housing association uses this firm 6/1/26 we let them in to service the boiler it was condemned because of carbon monoxide leaking into the floo so it was switched off 8/1/26 Steven came with the part to fix it after the part was put in he said that's you Mr logan all fixed boiler is fine now then left great I had heating and hot water after 2 days . Steven came back 10 minutes later and asked if he could look in the boiler as he thinks he left a tool in it he found the tool then said Mr logan you can't use the boiler sorry a pipe going to the floo is broken I asked when would if get fixed his reply was don't know they'll have to order the part I asked well I've not had heating or hot water for 2 days I have a lot of health issues including vascular disease and low grade cancer he said they'll supply electric heaters later that night they handed in 2 small heater for a 5 apartment.
Fri 9/1/26 I phoned city tech to see how long it would be to fix the boiler they said we're pushing for mon 12/1/26 if not it should be Tues as they're waiting for the part to arrive , mon 12 nothing phoned them again the part hasn't arrived 13/1/26 phoned again still no part arrive got a phoned later on that day they'll be out they've got the part it will get done first thing tomorrow 14/1/26 I surely will NOT RECOMMEND this company unless you want to live in an igloo for 9 days 😡😡😡😡😡😡😡😡😡🤡🤡🤡🤡

Great service from your engineer Fraser. He’s an asset to your company.

Annual boiler service carried out today. Fraser arrived when I’d been told he would. Very polite, and respectful of property. Friendly and professional. Explained exactly what he was doing and detailed testing results to me. Very efficient service. I’ve had several annual services carried out by this company and have been happy with their work every time.

I would like to leave a very positive review for Lee Rotchford, an engineer from City Technical Ltd.

He was extremely friendly, professional, and approachable. He quickly identified the issue, replaced a part in the boiler, and everything started working perfectly again.

He also managed to fix the radiator in the bedroom and make it properly hot — something other engineers had not been able to do before.

I am very happy with the service and would highly recommend him. Thank you!

No heating or hot water for the past two days. No one taking responsibility. Boiler breaks every winter and we are always left for days with nothing or no real explanation. Terrible company.

We have dealt with city technical about 6 times now and have had nothing but excellent service from them from Shannon who answers the calls to our engineer Jason who has went above and beyond for us on more than one occasion
Nevet had one issue with them ever

I honestly don’t even know where to start. For years I have been having problems with my boiler having engineers come out and say no everything is fine. Was only when one actually decent engineer came out and said a part was broken and my full system needed flushed. This was done and an engineer came to replace the broken part another part broke, in this time my one of my radiators continuously made screeching noises and another would only heat at the top. My neighbour who is a gas engineer came and told us we needed new thermostat valves on them. We notified City Technical and was told this would be fixed and also with the one that had been cracked by a previous engineer. Today I experienced only what I can explain as being horrifying. I opened the door to the engineer before I can even speak he come barging past me “wheres the boiler” I asked him if he could give me two minutes while I get my husband from outside as I thought he would be better at explaining the issues we had been having. He huffed and asked again “wheres the boiler” so I told him it’s in this cupboard sorry I am just getting my husband. This made me feel really uncomfortable in my own home, he was pacing around my house going in my living room where my son was playing unsure why he needed to be in there as he was needing the boiler so bad. This made me feel so uncomfortable. My husband comes in and tried explaining but he kept walking away from us with his head down totally disinterested not even giving us a chance to explain, I tried to show him a video of the noise from the radiator but he barged right past me and went up my stairs. Meanwhile he has big muddy boots on making an absolute mess, never once asked if I would like him to put shoe covers on or take them off, he just treat my house like it was nothing. He then said our radiators were fine without even checking then said if he was to do anything else he would need to phone someone but then didn’t, at this point I suggested he just replace the part on the boiler then just there was no point as he just wasn’t doing anything other than make us feel uncomfortable. We had already spoken with the office about the problems and told this would be in the notes to the engineer so why??When asked about the boiler he shouted “you haven’t gave me a chance” bear in mind my son is there also. He said right that’s it done and “I’m leaving because you have asked me to and if we want them out again it would be two engineers” and off he went. My husband then called City Technical to raise a complaint only to be told the engineer didn’t fix the part on the boiler as he felt UNCOMFORTABLE! I’ve now just had an independent gas engineer out and replaced my thermostat valves on my radiators and every single one of them the spring had popped so no heat was able to get to them. I’ve since been told that someone else will come out to replace the broken part on my boiler but not holding much hope. Hesitant to let any of them in my house after the experience i’ve had. Treat us and my home like absolute crap probably because I am a council tenant, which I pay for every month with money from my OWN WAGES!! I would advise never to answer the door to these people when alone.

Dreadful service. My 85 year old mother has been 5 days without heating or hot water. Supposed to be a priority customer. Staff at the call centre tell me they are far too busy to give exact updates. Would not reccommend.

Persistently having to chase for updates (of which there are none!)
Chronic arthritis; three of us classed as medically vulnerable. Engineer switched system off 19/11/25 with water leak in cupboard. 21/11/2025 and the Ops Manager STILL hasn't looked at nor ordered the parts needed... which means we're heading into the weekend with no heating.
P.S it's been -3 & -5oC all week !

Lies ! Lies ! Lies !, their letter said they would be attending on Saturday ( today), I then called to request an afternoon appointment. Of course as usual with City Technical when I called to explain I had been waiting for 4 hours I was told a barefaced lie that their driver had been out at 9am, and he had took a photo of my home entrance way. ( Insinuating that I didn't answer the door, it's ALWAYS your fault with City Technical) Their supervisor then called with more lies that their engineers don't work past noon on Saturdays. ( When their clerk clearly stated that they work till 5.30pm when I initially called.) I would therefore advise anyone who requires gas safety inspections, boiler maintenance, or servicing of any kind to avoid this dodgy cowboy outfit like the pox. For if you do get duped into employing them they will lie like hapless alcoholics to cover their duplicitous tracks. AVOID LIKE THE PLAGUE.

Boiler making a hell of a noise, vibrating through the house, Sounds like drilling, happening every half hour and last up to 2 mins but as I have heating and hot water (for now cause no doubt it will cut out) it's not classed as an emergency so won't send anyone out till monday (we're on Friday night just now) So Me and my children have to go all weekend, no sleep listening to this or switch my boiler off and be left with no heating or hot water!! Joke of a company! Last month I was left a week with no heating or hot water due to them making excuses of parts!

Booking made for someone to come and fix my boiler but same as other reviews no one turns up and you get no communication from CTS so you are left guessing what happens next. I should have know because this is the 3rd time this has happened. I will be cancelling my boiler cover and going with another company. CTS are an absolute sham of a company and I often wonder if anyone you speak to actually tells you the truth. I have called them 3 times today and was assured I would get a visit from someone today. Another day off work wasted sitting around it’s an absolute joke. Get this one the original call out identified a split olive was causing the leak and they would have to order the part. If I’m not mistaken these cost about 20pence each and is something you would expect that the engineer or fitter would carry in their toolbox. One call out and a return to fit a part so double the charge I see how it works? Local authorities could save a fortune if they withdrew their contracts and shopped around for a better deal.

I recently had my annual gas inspection. The chap who did this was exceptionally kind and thoughtful . He carried out a thorough inspection and was very efficient. Highly recommended.

City Technical Services have recently replaced my boiler and central heating system through the WarmWorks Scotland scheme. Whilst I was initially concerned at their negative reviews, the installation team respected my property, were hardworking, pleasant and also cleared up after them. Obviously there was major upheaval but all in all, a positive experience.
Thank you
Irene

Terrible service, got sent a letter about an annual boiler service. Take the day of work, don't leave the house and no one shows up. I also have security cameras so I know for a fact no one came to the door fron city technical. How they allow thier gas engineers to just lie about jobs is disgusting especially when they then send out threatening letters/txt messages claiming they are going to force entry to your home if you don't arrange access causing huge amounts of undue stress and anxiety because the engineers can just lie about jobs as they so please. To then try and arrange access and the person on the phone states " I'm just reading off what's here they said they couldn't gain access " Not even a hint of an apology or even pointed out how to go about making a complaint. Out of the 8 years staying in the same place this has happened 6 out of the 8. Engineers need to realise that thier actions have consequences, in this case they left a busy hospital ward short a staff member for a full day, as if the NHS hasn't got enough staffing problems

Like most people would give zero stars. I'm a Scottish boiler care customer subcontracted to domestic and general, subcontracted to city technical.
The majority of times that I have a boiler service, they need to come back within a month. Boiler works fine when they are not around.

They also gaslight you! Twice I've been told someone has failed to gain access to my property and that I failed to answer my phone!
Both times I've been in and both times they never called!
You waste days off work waiting for them.
I'm disappointed in domestic general after seeing the amount of bad reviews, that they continue to subcontract to this terrible company.
Asked to speak to city technical's manager. Wonder if I will ever get a phone call???!!!