CityVan Reviews 

311
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Had to move out of a flat with a planned key returning time and with a originally booked mover service, which it didn't show up and weren't able to contact driver either. 10 minutes in getting a qu... See more

Rated 5 out of 5 stars

Paul saved me with a last minute moving cancellation, he was immediately available to confirm on the same day and helped make a stressful moment much easier, and his assistance in helping me transport... See more

Rated 5 out of 5 stars

Our original mover, cancelled on us the last minute. Within 20 minutes of contacting City Van, we were able to confirm a van and driver and all reasonably priced. Paul provided excellent customer... See more

Rated 5 out of 5 stars

Big shout out to Paul who’s been an absolutely star for helping me moving house as well as office on a couple of occasions. He’s super friendly, professional, gets the work done nice and fast also wi... See more

Company details

  1. Moving and Storage Service
  2. also in
  3. Moving Company

Information provided by various external sources

Man and a Van in London from only £29 per hour. Top rated service. Get a instant quote online. Book Today. Fast reliable service.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

311 reviews

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4.7

All reviews

(311)

20 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

I booked Paul with just three days notice after a couple of failed attempts with other companies.
He was flexible and responsive when planning the move, arrived on time on the day and was very professional and efficient during the move. As an added bonus, he is a relaxed and friendly person, which helps to reduce the stress of moving even more.
Very happy to recommend Paul.

October 6, 2019
Unprompted review
Rated 5 out of 5 stars

Paul is an absolute legend

Paul is an absolute legend. I literally needed a load of inventory moved for my business within the next few hours and he was straight on the scene. Very professional, great banter, and I went on to use him again for a friend’s house move. Even though he’d been working 90 hour weeks, he still dropped me back off home afterwards despite it being out of his way. Goes above and beyond, will continue to use his services in the future!

October 1, 2019
Unprompted review
Rated 1 out of 5 stars

Absolutely appalling service.Turned up…

Absolutely appalling service.The man (known as CityVan) turned up extremely late without any warning, knowing I had an appointment slot which he caused me to miss. When I brought up that he was late, he became unpredictable and said I had an issue with his 'status.' Overall I was subject to a very traumatic experience. I would not use or recommend this man to anyone. He actually offered to drop my bags off at my flat but I was so shocked and upset by this point I decided to move them myself. A lovely cleaner saw me in the rain and ended up helping me. CityVan overcharged me for the job compared to his quote online (which was initially £45 for 1-7 items but then CityVan said on the day £50). and his customer service is nowhere to be found - do your research and find someone who respects the customer. CityVan informed me they would report any attempt by me to leave honest feedback.

UPDATE: Since reviewing CityVan's services, CityVan has left me concerning messages on my phone, which I've had to block and report to my mobile provider. He claimed to have contacted my workplace and my boss - I also had to raise this with my colleagues to ensure my privacy was protected.

October 1, 2019
Unprompted review
Rated 5 out of 5 stars

Furniture transportation

Paul moved some furniture from Hoxton to Haggerston for me and was really accommodating on timing, so we were able to organise something really quickly.

Great service and would definitely recommend.

Thanks again for your help!

September 7, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent service and great conversation!

My move was pretty last-minute: because of problems with paperwork, our real estate agent announced to my partner and I that we had to delay our move by four days.
I had to turn around pretty quickly, and Paul was there to the rescue. I submitted my info on the Friday, got a reply within an hour, and was able to plan a smooth move for the following Tuesday.
Paul arrived early and handled all my belongings. I was impressed by the van's size: it's pretty big, so you can easily move big furniture.
I asked Paul if I could join him in the van (no problem here!): we had such an interesting and lovely chat during our drive to my next place. Make sure to get to know him, as he's a great person!
We got everything done in less than two hours. The service was incredibly great.
I would highly recommend Paul's business. You're in for a great personalized customer experience!

September 1, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, everything was really easy and straightforward, definitely would recommend! Price to value also really great I was very happy with everything thank you so much!

August 28, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent service - friendly and professional

I contacted Paul after being let down by another company last minute. He very quickly managed to fit me into his busy schedule over the bank holiday weekend, arrived promptly and was extremely efficient throughout the process of moving my things from one property to another.

Paul was very friendly and professional. I would absolutely recommend him and will be using him as my first choice going forward.

August 26, 2019
Unprompted review
Rated 5 out of 5 stars

Brilliant Service!

Paul offered an excellent, professional service and made sure my move was totally stress-free. All my belongings were looked after immaculately. As an added bonus, he offered some great conversation along the way. I would 100% recommend Paul and would certainly use him again.

August 26, 2019
Unprompted review
Rated 5 out of 5 stars

Perfect service

Perfect service, even dropped me off at the station on his way. Paul went above and beyond, was friendly and helpful the whole time. Will definitely use Paul again and share his card with everyone I know who needs this service! Do yourself a favor and book this service for a smooth move. Thanks!

August 18, 2019
Unprompted review
Rated 5 out of 5 stars

On time

On time, didn't clock watch, friendly and professional service, dropped me back home, great value for money and deserves more than five stars. Will definitely recommend to friends and will be using him again for sure.

August 14, 2019
Unprompted review
Rated 5 out of 5 stars

Paul was an extremely nice person

Paul was an extremely nice person - picked up everything from central London and dropped off in north London. And even went out of his way to drop it off in our rooms
You can close your eyes and trust him with the job

August 13, 2019
Unprompted review
Rated 5 out of 5 stars

EXCELLENT SERVICE

EXCELLENT SERVICE! Paul was a charismatic, friendly and helpful guy! He made what could have been a chore into a pleasurable experience. He even gave us an amazing almond croissant!!! Thank you Paul we will see you again! Harriet and Sheila

August 13, 2019
Unprompted review
Rated 5 out of 5 stars

Best service received yet

I called in the morning, for a same day pick up he got here in an hour . He delivered my item and even unpacked it for me . Very polite and nice guy. Will recommend 100 times . Love the services and VERY VERY AFFORDABLE.

August 8, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent reliable service

Paul moved house for us from central to north London and provided a flawless service. He is reliable, honest, and efficient, and he took the stress out of the move. He treats the objects he is moving as if they were his own possessions and is not fazed by any unforeseen problems that might arise along the way. The prices are very fair and we would recommend strongly.

July 7, 2019
Unprompted review
Rated 5 out of 5 stars

I can't recommend CityVAn enough

I can't recommend CityVan enough. Paul is so professional, quick and efficient. I've used his services twice in the last six months and each time the move was seamless and done within 45 minutes. I will definitely use CityVan again (but hopefully not any time soon)!

July 4, 2019
Unprompted review
Rated 5 out of 5 stars

Small move, perfect service!

I'm a bit late, but I used CityVan to move from Islington to Sidcup. Not a big move, but it was a great help and on time. Super kind and they waited with me until completion was done.
For a small move, they are just what you need!
THANK YOU!!.

July 3, 2019
Unprompted review
Rated 5 out of 5 stars

Flawless!

So grateful to Paul for helping us with our move, he was friendly, professional and a quick worker. He stayed cheerful and didn’t complain once. He was also helpful when I was unsure which size van we would need. Great service and I will be recommending to anyone I know who needs a man and van.

July 1, 2019
Unprompted review

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