Cladding Monkey Reviews 281

TrustScore 4.5 out of 5

4.6

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Rated 2 out of 5 stars

The return procedures are ridiculous. I bought panels and now I have to return the 230cm long ones by myself. I was willing to pay the delivery fee, but they don’t offer any collection service. I have... See more

Company replied

Rated 5 out of 5 stars

first time using the company for a small project at work, 1st class service, quick delivery. highly recommended and will be using again.

Rated 5 out of 5 stars

Highly recommend using Cladding Monkey, very helpful staff if you need to call for advice. Very prompt delivery (next day)!. Top quality product, only used to clad a garage, looks the business!

Company replied

Rated 5 out of 5 stars

Prompt delivery of a replacement panel that was damaged . After reading reviews I was worried when I had an issue with one of the panels being kinked. I sent an email with picture and less than... See more

Company replied


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

281 reviews

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Replied to 50% of negative reviews

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Rated 5 out of 5 stars

Excellent company

Excellent company. Staff are very helpful and provide a brilliant service. Great value for money, would definitely recommend. Thank you!

October 7, 2024
Unprompted review
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Reply from Cladding Monkey

Hello Natalie, thank you for your wonderful feedback!

Rated 5 out of 5 stars

Great service

Great service, very happy with my order.

September 20, 2024
Unprompted review
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Reply from Cladding Monkey

Thank you for the review Jamie, your feedback is greatly appreciated

Rated 5 out of 5 stars

Great customer service

Great customer service, had an issue with some damage (due to the couriers lack of care), spoke to a lovely woman who arranged replacements which were delivered the next day ! Very speedy resolution

October 17, 2024
Unprompted review
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Reply from Cladding Monkey

Hi Lisa, many thanks for the review! Things can happen in transit although it is rare, but when it happens we try and resolve things as quickly as we can for the customer.

Rated 1 out of 5 stars

Why would you only send 4 edging strips!?

Why would you only send 4 edging strips in a 60sq metre pack? It makes no sense & feels very stingy considering it cost nearly £1000.

I went on the website to buy 3 more edging strips & standard delivery is £30 & each strip is £10. Never shopping here again.

October 22, 2024
Unprompted review
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Reply from Cladding Monkey

Hi Andrew, thank you for taking the time to leave us a review which we appreciate the good reviews and the negative reviews.

The packs do explain what they consist of and it does state "*Please note, packs are a guide and all projects are different and may require additions.".

The packs are heavily discounted and not all projects are the same and will require additions for example if your room has more corners or you are jointing more panels together or in your case capping more edges etc.

Hope this clarifies your concerns or if you have any further questions please do not hesitate to get in touch.

Rated 5 out of 5 stars

Great Service from Cladding Monkey

I wanted to thank your team for sending the ten lengths of cladding strips so speedily. They have just arrived.
This was an incredible, helpful level of service that is very much appreciated.
So, from the Homeless Peoples’ refurbishment project in Webber Street,
Many thanks
Sam at Property Pastors

October 17, 2024
Unprompted review
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Reply from Cladding Monkey

HI Sam. Thank you, we do like to help in anyway we can!

Rated 5 out of 5 stars

purchased some cladding for my camper…

purchased some cladding for my camper van conversion, in Thunder Grey and White. The quality and finish is amazing. I didn’t think it would look that good seeing as I installed it myself! Thanks for sending me samples of the colours free of charge, I would have hated to get it wrong.

September 25, 2024
Unprompted review
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Reply from Cladding Monkey

Hi Clare, i bet it looks great! This is why we offer a free sample service, so customers can se the product in the flesh to make sure they are 100% happy with the colour, before purchasing.

Rated 5 out of 5 stars

Excellent service

Excellent service, sorted out a small issue promptly and efficiently.

September 23, 2024
Unprompted review
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Reply from Cladding Monkey

Thanks Peter!

Rated 5 out of 5 stars

Greeeeeeat service

Hi guys,

Once again many thanks for superb service, this is the second time I have used Cladding Monkey and both comms and service have been excellent.
Thank you all :-)

September 12, 2024
Unprompted review
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Reply from Cladding Monkey

Hi Lionel. Thank you for using us again, repeat business is very important to us, and building new relationships with tradespeople is something we work hard to achieve!

Rated 5 out of 5 stars

Their customer service is exceptional

Their customer service is exceptional. I had a problem with my order (my fault entirely I might add) and they sorted it straight away, no messing. Cladding Monkey, can I say that Kellie is a real asset to your business. keep up the good work

September 4, 2024
Unprompted review
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Reply from Cladding Monkey

Hi Paul, thank you for your kind words! No problem, things can happen in life that no one expects, but it is how you resolve them that matters. I will pass your comments onto the staff, and we are so pleased you were happy with the service you received. :)

Rated 5 out of 5 stars

I have used this company several times…

I have used this company several times for different jobs, and every time the service is fantastic. The range of cladding they have is good aswell, and with a phone call they advised the most suitable product for my job, which saved me money ( never a bad thing) can’t recommend enough!

September 12, 2024
Unprompted review
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Reply from Cladding Monkey

Hi Andy, we are always happy to help and advise on the products we supply. Different products suit different projects, so ensuring customers chose the right one is important to us. :)

Rated 5 out of 5 stars

Amazing service throughout

Amazing service from my original enquiry to the order being placed and quick local delivery being selected. We are so pleased with our order. Would definitely recommend.

September 6, 2024
Unprompted review
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Reply from Cladding Monkey

Hi Michael, thanks for taking the time to leave us a review! Providing a good service all round is what we pride ourselves on!

Rated 1 out of 5 stars

This elderly man (managing director)…

This elderly man (Managing director) blocked the road and approached my car in Guisborough aggressively calling me all sorts of names, demanding a fight, ive sent the footage to the police, his reviews speak for themselves, guy has a chip on his shoulder, luckily for him I stayed in my car, bless him he would of probably had a heart attack. Do not order from them....

September 8, 2024
Unprompted review
Rated 5 out of 5 stars

budget cladding

items arrived very quickly value for money
will be using again

August 10, 2024
Unprompted review
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Reply from Cladding Monkey

Hi Denise, thanks for the review. We are pleased you are happy with the service!

Rated 5 out of 5 stars

Great

They have good customer service and helped sort a mistake I made on ordering.

Highly recommend :)

June 26, 2024
Unprompted review
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Reply from Cladding Monkey

Hello, thank you for your kind words. We do always try to check things before the order is processed wherever possible, as mistakes do happen. They are much easer to deal with when spotted and corrected before dispatch!

Rated 5 out of 5 stars

Kelling was extremely helpful in…

Kelling was extremely helpful in helping me sort out an emergency order on a job i was on. She could not have been more helpful and friendly. Great company to do business with

April 15, 2024
Unprompted review
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Reply from Cladding Monkey

Thank you for the feedback :)

Rated 5 out of 5 stars

Customer service

I placed a small order with this company, the products were of the quality I was looking for at a good price. On receipt of the order the main part of the order was damaged, this was refused. I contacted the company customer service department. This is the reason for five stars, customer service was excellent, they went out of their way to make sure I received my order undamaged after the courier damaged a second delivery. My problems were not caused by the company but the courier company but they sorted it with professionalism and humour. No body likes problems but a good customer service team makes it a lot easier and this is one of the best.

March 14, 2024
Unprompted review
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Reply from Cladding Monkey

Thank you for the feedback! we pride ourselves on providing the best customer service possible. Nothing in life is plain sailing so when things occasionally do go wrong, we do our upmost to correct it as quickly as possible.

Rated 5 out of 5 stars

Excellent experience and great customer service

Excellent experience from start to finish. So easy to order, delivery organised super speedily and customer service excellent. Unfortunately we know how good the customer service is as the delivery (a local courier firm that had been commissioned) was appalling. Despite having been packaged and sent well from Cladding Monkey, the packaging was delivered torn, ripped and obviously the product was damaged. Photos taken and emailed the Cladding Monkey team, a replacement was arranged for delivery next day and its arrived in perfect condition. Thank you so much, great service, highly recommend

February 8, 2024
Unprompted review
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Reply from Cladding Monkey

Hi Steph, thanks for the review. Sometimes despite our best efforts, occasionally things can get damaged in transit when travelling through the courier network but we always send replacements asap. We are pleased you are happy with he service and products :)

Rated 5 out of 5 stars

Cladding Monkey - All round great experience

Really helpful staff to make sure you get the right bits and pricing and delivery were spot on. Kept in the loop regarding delivery schedule.

January 29, 2024
Unprompted review
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Reply from Cladding Monkey

Thank you Glen for your review :)

Rated 5 out of 5 stars

Paul Avalon Interiors

I’ve been dealing with Cladding Monkey for a couple of years now and I have to say they supply a great product at a very competitive price, the team on the phone are always so helpful and more importantly they know what they’re talking about, I must mention Kellie she has been so helpful with deliveries etc, first class company , very happy 👍and a happy customer 👍

January 12, 2024
Unprompted review
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Reply from Cladding Monkey

Hi Paul. Thanks for your great feedback I will pass it on. It is a pleasure to supply you and look forward to future orders.

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