Clair de Lune Reviews 

Ordered a high chair in the wrong colour. Staff were quick to change the order for me.

My box with with Moses Basket and stand. Arrived batterd and bashed. Not Clare De Lunes fault. HOWEVER on opening the box the STAND was not there. I contacted Customer Services. They asked for pictures 📸 which I sent. 2 emails later. The new stand is on its way. ABOSOLUTLY BEAUTIFUL PRODUCT. Amazing CUSTOMER SERVICE 👌

Emailed to ask for care and maintenance instructions, Rebecca emailed back within less than 10 minutes fully answering my question. Great service

After receiving a Star Fleece Wrap as a gift, I ordered the next size up for when baby was bigger. This was just after the new year when there was a discount. I received the item and put it away for my baby getting bigger. Now that he is 6 months and the other is a bit tighter, I took out the bigger size, which says 6-12 months and when putting it on it seemed just as small as the original 0-6 month one. The label on the new one says 6-12 but holding it against the older one it’s the exact same size.

I then contacted Clair De Lune to see if they can help and spoke with Robyn. Robyn was super quick and helpful. Robyn sorted this and resent a bigger size to us. Absolutely great customer service! Definitely recommend the company, their items are just lovely, having hand the bassinets and some blankets from here too. The Star Fleece Wrap is something all babies should have as it’s so easy to use and baby keeps warm too. ♥️

We received our order this week and are so pleased with everything we got. We chose to get loads of bits from here as we'd seen them in various shops early on and it was much easier to order everything together now the due date is getting close.

The Moses basket is gorgeous, we chose the Organic palm with rocking stand and it's perfect, stand was really easy to build too. We haven't opened the sheets yet as I'm not due until May, but they all look lovely.
We also got the anti roll changing mat and matching travel one in the olive print which is so pretty and feels really sturdy and good quality. Some other bits were the organic sleeping bag and cotton knitted blanket, star fleece wrap, some muslin swaddles and squares and a hooded towel. Everything feels really soft and great quality so really pleased we chose to get it all at once.
Cannot wait to see our baby snoozing away in the basket 🥰

Their website states delivery within 1-3 working days. Last time I ordered, the items still hadn't been dispatched 10 working days later until I chased it up with customer services. This time I'm in the same situation, however no one has replied to my last email asking for an estimated dispatch date. I forgot what a pain it was last time and wish I hadn't ordered with them again if I'm honest!

Efficient friendly & helpful service ! Thank you

Return policy is only 14 days and you have to pay £6 for the privilege.

My daughter received 2 of the same item at her baby shower, so I asked if one could be returned for a different item or credit note.

After a few emails, I was told 14 day rule applied and there was no discretion despite most people buying gifts for such an occasion probably buy well in advance as the great grandmother did to ensure prompt arrival.

This should be made a lot clearer up front when placing an order.

I cannot stress enough how frustrating this company are to deal with. Our cot arrived poorly finished - wood was rough and even had splinters in areas. After so much back and forth with them (which included delivery issues) we received 2 replacement sides and were offered a 25% refund. The replacement sides were also in poor condition though. A BABY will be touching this item, how can this company think it’s acceptable to send unfinished products?! So unsafe. I decided to keep the best 2 sides and will sand them myself - which is a huge waste of my time. I’m still waiting for the other 2 sides to be collected and have to chase every few days to get this done as no communication is forthcoming. Oh - I placed the order at the end of November so this whole saga has been going on for over 4 months. Absolutely ridiculous.
I wish I had read the reviews on here first, there are so many terrible ones and the ‘good’ ones all relate to solved issues, so the company messed up there anyway!
I highly recommend going elsewhere. No expectant or new parent needs this stress and hassle. Which a baby company should surely be able to appreciate. Such a waste of time. I really hope to have this wrapped up and my refund issued within the next week so I can draw a line under this appalling experience.

Staff helpful replied to email quickly and problem solved

Received one wrong item in order - wrong mattress sent.
Robyn from customer service responded to my email very quickly, within a few hours - and was able to rectify the situation and sent out a replacement mattress straight away.
Fantastic quick service - Thankyou so much.

Poor returns experience and unprofessional customer care.

I have been chasing a return that I can see via tracking reached them on the 4th of February.

Obviously, being pregnant you have to care for your funds so you’d think this kind of company would be mindful of this for their customers.

I was told 5-10 working days by their customer service but this was an unofficial reply which casted doubt immediately. Nonetheless, I waited.

It has now been 11 working days with no sign of a refund so I will be reporting this to my bank tomorrow if no refund issued.

The most beautiful products and the most amazing quality. Fast delivery will definitely get some more products from here!

Unfortunately I have to agree with the last 2 comments on trustpilot I ordered my crib in December I am still waiting. I have had a couple of replies saying it's been re ordered but no delivery date which is no good when baby is due Valentine's day Friday 14th. I cancelled the order and re ordered with another company. That's why I rated them 1 star not a good company to deal with.

Still waiting for an order placed on the 27th January with no tracking or clue when it’s arriving. Customer service have gone silent now.

good morning: I´ve made an order on 18Th January, a Palm Basket and some Moses Beddings, and it was supposed to arrive in 3-5 working days. I Haven´t received anything yet. I´ve wrote TWO emails to Customer Service team with my query on the 22 January and 28th January and no one answers me.
My ORDER number is WEB126738.
Many thanks.

The customer support was brilliant. They came back so quickly and resolved my issue.

When I had problems with delivery people they have been so helpful and obliging and resolved the situation quickly and kept me informed.
The item I purchased is lovely.

Rebecca was super quick and helpful with my enquiry. I had lost a few screws for a moses basket and she has sent me replacements free of charge.

Very happy as baby is due soon and I am obsessed with the moses basket. Fab product & fab customer service :)

I had messaged regarding needing a spare part as I had lost this in a house move and wanted to keep the sentimental value of the Moses basket alive. They have sourced me the spare part, and sent this out free of charge for me and I couldn’t not express my gratitude more. Fast communication & overall brilliant customer service.