Not only does Clair de Lune sell amazing products - one of their beatiful baby quilts has bedn a much loved family heirloom for over 30yrs - but their team are exceptional. I reached out to them askin... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Ordered a Moses basket and stand. When assembled the basket was a bit too big for the mattress which was a shame. Called customer services - friendly person in the UK picked up on the first ring!!!... See more
Company replied
ROBYN was amazzing....sorted out my missing item i purchased from Robert Dyas....who are the worst ive ever come across. Should have purchased from yourselves directly....politeness empathy, and proff... See more
Company replied
Excellent customer service. Received a damaged cot that was delivered by Evri. Applied for a refund through the tesco market place but received no reply,so emailed clair de lune directly. Received a r... See more
Company replied
Company details
Written by the company
With over 80 years of experience as a family business Clair de Lune proudly remains the trusted choice for new parents and their little ones. Our commitment to British design and sustainability ensures that each of our products is crafted with care, providing the very best start in life. From beautifully designed Moses baskets, blankets, and accessories to cot beds and all your baby essentials, we offer everything you need to create the perfect sleep space. Our award-winning organic range, made with natural materials, is perfect for parents who value eco-friendly options. At Clair de Lune, we are dedicated to helping parents create a safe, stylish, and cosy environment for their little ones.
Contact info
Shentonfield Road, M22 4RW, Wythenshawe, Greater Manchester, United Kingdom
- sales@clair-de-lune.co.uk
- www.clair-de-lune.co.uk
4.5
Excellent
603 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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A wonderful company
Not only does Clair de Lune sell amazing products - one of their beatiful baby quilts has bedn a much loved family heirloom for over 30yrs - but their team are exceptional. I reached out to them asking for assistance reguarding a particular design and they could have been more helpful. They really went above and beyond and myself and my partner couldn't be more grateful. Thank you Clair de Lune team!
September 15, 2025
Unprompted review
Reply from Clair de Lune
Hello Elizabeth,
Aww thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that your heirloom is much loved for many more years to come :)
Kind regards
Clair de Lune Customer Service Team
Lovely company
Lovely company! Very quick and helpful with responding to questions etc, the Moses basket is beautiful!
September 15, 2025
Unprompted review
Reply from Clair de Lune
Hello Jade,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
The customer service was very helpful
The customer service was very helpful. Enquired about an order placed via boots platform which I never received. They were able to trace it that it was delivered but because I never had the tracking information did not know my parcel was and so it went missing. However, the customer service team reissued another of the item to be sent to me.
September 15, 2025
Unprompted review
Reply from Clair de Lune
Hello Fatima,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Amazing service!
Couldn’t believe the Customer Service I have received.
I contacted C.S. to say I had been given a Silver Cloud Sheep Bouncer, (second hand). I explained it did not have the removable head support and wondered if I would be able to purchase it.
I was totally amazed to be told one would be sent out to me free of charge! Here we are, an amazing 3 days later and I have the head support.
Huge thanks to everyone.
September 9, 2025
Unprompted review
Reply from Clair de Lune
Hello Mrs Speirs,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Company mislabelled item and refused to accept return
I ordered a baby moses mattress, it was listed as 'natural fibre' and 'firm'. It was neither of these and so synthetic there's no way I'd want my baby sleeping on this.
The company refused to accept a return, so now we're left with a matress that's just going to be used as an animal bed...not worth the hassle.
September 1, 2025
Unprompted review
Reply from Clair de Lune
Hello,
Thank you for taking the time to leave us a review, we appreciate all feed back.
We are sorry to hear that you are not happy with the quality of the mattress. We do advise in our returns policy that we are unable to accept the return of a mattress when this has been opened from the hygiene bag.
We understand that this was not the response that you had hoped for.
Kind regards
Clair de Lune Customer Service Team
Robyn has been extremely helpful
Robyn has been extremely helpful ! Great company to work with.
September 3, 2025
Unprompted review
Reply from Clair de Lune
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Good quality product and service
Good quality product and service. I ordered the play gym for my baby and it’s what I am looking for.
September 2, 2025
Unprompted review
Reply from Clair de Lune
Hello Apikan,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Amazing customer service
I was accidentally sent the wrong item. I contacted and by the next day the replacement had already been sent out. The staff were so professional offering amazing customer service! Would definitely recommend.
August 22, 2025
Unprompted review
Reply from Clair de Lune
Hello Charlie
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Absolutely amazing customer service x
Absolutely amazing! And customer service 10 out of 10! Need some help as my son is autistic and had ripped he’s special blankets from 3-4 years ago and they help me straight away great customer service and now have sent out some fabric for my sons blanket to be repaired! Amazing x
August 28, 2025
Unprompted review
Reply from Clair de Lune
Hello Lucy
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and your son enjoy the new fabric and we hope that this is just what he needed :)
Kind regards
Clair de Lune Customer Service Team
Placed an order for 4 items £4.95…
Placed an order for 4 items £4.95 delivery charge but somehow ordered 1 item in wrong colour , no choice online to exchange had to return and pay £6 postage
August 28, 2025
Unprompted review
Reply from Clair de Lune
Hello Hayly,
Thank you for taking the time to leave us a review, all feedback is much appreciated. We are currently in the middle of looking into updating our returns policy and charges.
Kind regards
Clair de Lune Customer Service Team.
Speedy service for order mistake
There was one items missing from my recent order. When I emailed customer service about it, they got back to me within 13 minutes to say they had sent the missing item. Incredibly speedy!
August 18, 2025
Unprompted review
Reply from Clair de Lune
Hello Megan,
Hello,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
They did not have my blankets in stock…
They did not have my blankets in stock so they gave me two other blankets that were a little more expensive for no more expense. Thank you and also thank you to Robyn.
August 15, 2025
Unprompted review
Reply from Clair de Lune
Hello LD,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Great Support When I Ordered the Wrong Size Mattress
I accidentally ordered the wrong size mattress (completely my fault), but Robyn from the customer service team was fantastic. She was friendly, responsive, and made it really easy to arrange the return for a refund. Great customer service and a great experience overall.
August 13, 2025
Unprompted review
Reply from Clair de Lune
Hello Theo,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Avoid this company!
Avoid this company! Ordered a Moses basket cover only to be sent the wrong item! Not only did they send me the wrong item but the cover had marks all over it too. I don’t want the hassle of sending it back as I’ve read other customers reviews who said they never receive their refunds. Will not be using this company again. Terrible!
August 4, 2025
Unprompted review
Reply from Clair de Lune
Hello Stephanie,
Thank you for your feedback, and we're very sorry to hear about your experience. We would like to get this rectified for you, please could you contact us on customerservices@clair-de-lune.co.uk and we can arrange for the correct item to be sent out for you.
Kind regards
Clair de Lune Customer Service Team
Excellent customer service and very…
Excellent customer service and very competitive prices .
July 30, 2025
Unprompted review
Reply from Clair de Lune
Hello,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Quick response and very helpful with a…
Quick response and very helpful with a mix up in my order
July 30, 2025
Unprompted review
Reply from Clair de Lune
Hello,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Order still missing
Hello, when will my Order WEB144934 be delivered?? Placed on 25th July and it said 1-3 working days for delivery, no one is answering my emails!! What's the status of my order please??
July 25, 2025
Unprompted review
Reply from Clair de Lune
Hello, thank you for providing your WEB order number. The pre-order item on your order for the 7th August is now complete and the dispatch team are currently working on your order and will have this shipped out shortly. You will receive an email with the tracking details on shortly.
Kind regards
Clair de Lune Customer Service Team
This is the worst company to deal with.
This is the worst company to deal with.
I have bought 2 items from them at different times. Both times the item came faulty, and by fault I mean broken. Wrong screws provided. And overall the customer service was horrendous. They respond when they feel like it and will try to draw out the time left on the return policy so they can avoid refunds.
Avoid avoid avoid.
I'm still waiting to return the item and get a refund. I sent them a request a week ago.
*UPDATE*
After sending another email telling them I was planning on escalating this issue they replied and provided a refund.
July 25, 2025
Unprompted review
Reply from Clair de Lune
Hello Mohammed,
Thank you for your feedback, and we're very sorry to hear about your experience. We can assure you that we do our best to get back to customers within 48 hours. A Full replacement stand was offered on the 28th July to replace the faulty stand, however this was rejected on the 28th July as another one was purchased. We then advised on the 30th that we had passed your refund request over to Tesco who would issue the refund as this is where your item was purchased from.
We hope that you received your refund from Tesco.
Kind regards
Clair de Lune Customer Service Team
Excellent customer service
Excellent customer service after contacting them for a replacement part on one of their products
July 21, 2025
Unprompted review
Reply from Clair de Lune
Hello,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Brilliant company that offers great…
Brilliant company that offers great customer service!
Would recommend their products!
July 17, 2025
Unprompted review
Reply from Clair de Lune
Hello,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
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