Claire's Florence, KY.  Reviews 

I ordered three sets of earrings. One of the sets was canceled because they didn't have any even though it said they did, as well as I was never notified that it was canceled. The other two sets were thin metal hoops that I couldn't get them to close in my ears. I sent them back for a refund and they said that one of the sets I damaged because of the way I opened the package. Mind you, the packaging had a black styrofoam box on the back of it and I had to tear the paper to even get it off and the earrings out. Nor did I damage it because it was perfectly fine until trying to get it to close. The second set I couldn't get to close because it's also thin and cheap metal. No matter how much strength I used, I couldn't get the hoops bar to go back in. I put everything in the 11 by 8 envelope and they're saying that one of the earrings from the second set is missing. Knowing that I couldn't get the earring to clasp back around the original packaging, it's probably sitting at the bottom of the envelope. They're telling they can't issue a refund now for their faulty product and are putting the blame on me that I damaged them.

I ordered $75 in gift cards from my granddaughter's bday on 3/3/21 and got them 2 1/2 months later on 5/17. It was a disappointment and aggravation. Claire's froze the cards on March 17 and gave me a refund about a week later. To my surprise on 5/17 they showed up. I called for a return label not knowing they cards were no longer valid. The rep agreed to let my granddaughter use the cards for all the aggravation and disappointment, she obviously did not know the cards were no longer valid. I took her shopping on June 6hs, she had fun and when we tried to pay were told the cards were frozen. I spoke to supervisors, Adena, and others who would not honor Lisa, the rep's, words to allow my granddaughter to have the $75 in cards for all the aggravation and disappointment and would not replace the frozen cards. See below, I WILL NEVER GO THERE AGAIN.
From: Claire's Customer Support
To: "asie
Sent: Tuesday, May 17, 2022, 04:35:41 PM EDT
Subject: Re: Claire's Order 011848682

Dear Arlene,

You're welcome! Have a great day.

Thank you,
Lisa
Claire's Customer Care

To:
From: asie
Sent: May 17, 2022 at 04:27 PM EDT
Subject: Re: Claire's Order 011848682

Thank you so very much She will enjoy shopping. Sent from my MetroPCS 4G LTE Android Device -------- Original message -------- From: Claire's Customer Support Date: 5/17/22 1:16 PM (GMT-05:00) ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍ ‍
ZjQcmQRYFpfptBannerStart
This Message Is From an External Sender
This message came from outside your organization.

ZjQcmQRYFpfptBannerEnd
Thank you so very much
She will enjoy shopping.

Sent from my MetroPCS 4G LTE Android Device

-------- Original message --------
From: Claire's Customer Support
Date: 5/17/22 1:16 PM (GMT-05:00)
To: asie
Subject: Re: Claire's Order 011848682

Dear Arlene,

Good afternoon! You may keep the order and enjoy! We hope your granddaughter has fun ordering with her gift cards. We apologize for any inconvenience this may have caused. Thank you.

Lisa
Claire's Customer Care

To
From: asieg
Sent: May 17, 2022 at 11:40 AM EDT
Subject: Re: Claire's Order 011848682

Deby, Guess what? I finally received the order shipped on March 3rd today, May 17th. If you track it through UPS, you will see that it was in Orlando from March 7th to May 13th, more than 2 months. I cut and pasted the tracking history below.
ZjQcmQRYFpfptBannerStart
This Message Is From an External Sender
This message came from outside your organization.

ZjQcmQRYFpfptBannerEnd
Deby,

Guess what? I finally received the order shipped on March 3rd today, May 17th. If you track it through UPS, you will see that it was in Orlando from March 7th to May 13th, more than 2 months. I cut and pasted the tracking history below. The package came with a REJECT stamp on the back. There is also a return sticker which I will not use. If you want me to return the items, please send an overnight label so that I can track it only once so that I don't have to keep tracking it until it is received. This was a birthday gift for my granddaughter, her birthday is March 31st and it's something she asked for. She was very disappointed when. I told her it never arrived. If your company would prefer, they can allow her to keep the gift cards for all of the inconvenience and disappointment it caused both my granddaughter and myself. .

Kindly let me know.

Thank you.

Arlene

05/14/2022
3:07 P.M. Delivered
Boca Raton, FL, United States
05/14/2022
6:10 A.M. Out for Delivery
Boca Raton, FL, United States
05/14/2022
3:39 A.M. Arrived at Post Office
Boca Raton, FL, United States
05/14/2022
1:48 A.M. Departed USPS Facility
United States
05/13/2022
8:59 P.M. Arrived at USPS Facility
United States
05/13/2022
5:00 A.M. Departed USPS Facility
United States
05/13/2022
2:47 A.M. Arrived at USPS Facility
United States
03/07/2022
1:28 P.M. Depature Scan: Enroute to USPS
Orlando, FL, United States
03/07/2022
6:19 A.M. Shipment Delivered to USPS, Package Acceptance Pending
Boca Raton, FL, United States
03/05/2022
8:11 A.M. Sorted at UPS Facility
Orlando, FL, United States
03/03/2022
11:53 P.M. Package received for processing
Edgewood, NY, United States
03/03/2022
11:51 P.M. Shipment tendered to UPS Mail Innovations
Hauppauge, NY, United States
03/03/2022
11:14 P.M. Departed UPS Facility
Bensenville, IL, United States
03/03/2022
9:24 P.M. Package processed
Bensenville, IL, United States
03/03/2022

I've ordered with Claire's now a total of three times, the first one arrived in 29 days with their standard free shipping, by the way I live in Portland Oregon. The second one wasn't delivered at all, because of the shipping label being incomplete. The third I ordered express shipping on, 7 days later it's still not here. I called Claire's to get a refund on the express shipping. They said they didn't handle refunds of shipping... All this and they lost a customer.

CLAIRE'S IS THE WORST CHAIN OF STORES THERE IS! WENT TO THE FRISCO, TX CLAIRE'S INSIDE THE STONEBRIAR CENTRE WITH MY 15-YEAR-OLD TO GET HER EARS PIERCED, I'M HEARING IMPAIRED, AND YES I MADE THIS KNOWN, PLUS IT WAS ON MY DRIVING LICENSE WHEN SHE LOOKED AT IT FOR INFORMATION! THE LADY WHO WAITED ON MY KID NEVER TOLD HER THE PRICE OF THE EARRINGS THAT SHE PICKED, NEVER EVEN WROTE IT ON PAPER EITHER. I'M THINKING THAT THIS WAS ESTABLISHED THROUGH CONVERSATION WITH MY DAUGHTER, BUT NOW IT WASN'T UNTIL HER EARS WERE DONE AND WE GOT TO THE COUNTER. I CALL CUSTOMER SERVICE BUT THEY'RE NO BETTER, THAT WAS A COMPLETE WASTE OF TIME! THEIR ATTITUDES ARE HORRIBLE! THEY ASKED FOR A COPY OF THE RECEIPT AND WAIVER, I SENT THEM BOTH. THEY TOLD ME THAT IT'S NOTHING THAT THEY CAN DO BECAUSE THE PRICE IS ON THE WAIVER WHICH IS A VERY BIG BIG LIE! THE PRICE IS NOWHERE ON THERE! THEY ARE FAR FROM PROFESSIONALS. SHE HANDED ME THE WAIVER TO FILL OUT BEFORE SHE EVEN DID THE JOB, BUT THE CUSTOMER IS WRONG? SHE NEVER SAID ANYTHING ABOUT THE PRICE TO MY KID. ME BEING HARD OF HEARING I DIDN'T BOTHER TO ASK BECAUSE I THOUGHT SHE WOULD MAKE THIS KNOWN BECAUSE SHE WAS SUPPOSED TO BE A PROFESSIONAL. I ACTUALLY FEEL TAKEN ADVANTAGE OF IN THE SITUATION... THIS WAS A VERY HORRIBLE EXPERIENCE, I WOULDN'T RECOMMEND ANYONE TO CLAIRE'S STORES PERIOD! OF COURSE, AS A PARENT I COULD'VE ASKED, BUT ALSO AS A PROFESSIONAL SHE COULD'VE CAME TO ME TO VERIFY THE PRICE BEFORE DOING THE JOB. SHE KNEW THE SITUATION, SHE WASN'T STUPID!

The ladies at Escondido Clair's was very helpful in finding my son the perfect sleep mask he wanted. Being we bought two she gave us a discount. We will definitely be back to buy more. Thanks so much!

Unfortunately I should have read the reviews before I went here. Poor customer service, they never answer emails/phone calls. I’ve contacted them about a piercing done on my child and I haven’t heard anything from anyone. I don’t know if the lady was inexperienced or nervous but my baby suffered from this piercing. It went through the hole and it was sideways in his earlobe. He had blood running down the back of his ear. He was in excruciating pain because I had to push the earring back through the top of his earlobe. So unfortunately after only two weeks his hole closed. I’m sorry but I think I could’ve did this myself $94 down the drain. The worst experience ever! I will NEVER EVER get anything pierced from here again.

Items not delivered by hemes.
Tracking number not valid which was provided. Contact made with Claire's the response from customer services was the items must be lost!
Poor customer service would not order from Claires.com again.

Absolutely avoid ordering from them online.
I placed an order for my daughter about 10 days before her 9th birthday. As the website stated a 4-7 working day delivery, I had hoped that it would arrive in time.
Almost 3 weeks later the order had not arrived, so I contacted Claire’s and requested an update.
They told me that the order was basically lost, and I would have to order it again. Not that they were going to resend it… but that I had to go and order it again myself, and pay for it again, etc.
As my daughter was still without these presents, I begrudgingly placed the order again.
And guess what… nearly 3 weeks later I STILL don’t have the order!
I contacted Claire’s again, and they told me that even though their website says 4-7 business days for delivery, I would have to wait 10 business days. Even though at the point of contacting them, it had been 10 business days since the order had been dispatched.
Original order was placed on February 4th, and at the time of writing this we are now at the 18th March and I still do not have the order.
Safe to say I’ll never be ordering from them again.

I ordered 2 gift cards online and after 2 days checked the updates which state I would be getting it that date by 7pm, this went on for 11 days and I never got the cards. I cancelled the order and Claire's is unable to confirm the cancellation in writing and still has not processed the refund bc they claim they cannot cancel the order and if they do, they would not be able to request a refund from UPS. I will never buy anything from them again. Terrible customer service.

UPDATE they deserve a 0 rating. My order was cancelled on March 14 however it still sows i will be getting my gift cards by March 22 this is the 26th day in a row they claim.my order will arrive. I was promised by customer service my refund would be given.by March 23. ANOTHER LIE. AS IF YESTERDAY JOEL N DEBY IN CUSTOMER SERVICE PUSHED BACK THE REFUND TO MARCH 28. They can clearly see my order has been stuck in Orlando since March 7. It's terrible they are making me wait an extra 5 dats for $75. DO NOT BUY ANYTHING FROM CLAIRES UNLESS YOU DON'T MIND AGGRAVATION AND HORRIBLE CUSTOMER SERVICE.

Placed an order mid November for Xmas presants didnt receive so after 3 weeks I contacted to find out what was going on someone told me there was an error and that my order had a technical issue so they told me they had to recorder my order and i would receive my order in the next couple of days. Chased again via this number 8455217386 and the customer service rep was really awesome and they really help me out

Only giving one star so I can write this!
Don’t ever go there for piercing there untrained and have no clue my piercing is crooked holes don’t match at all causing the stud to dig in to my ear
The rapid cleaning solution is watered down bleach literally smell it and smell your bleach ?! Same thing AVOID AVOID AVOID CLAIRES AT ALL COSTS

I am very frustrated with the Claire’s stores. The prices are inflated and the buy 3 get 3 is very confusing and the sales girls don’t point out if you buy 3 jewelry then you can pick 3 more. The holiday jewelry do not count. I just purchased A tiny little bag total $120. Nothing came up on the special!!
It is a complete rip off!
On line has sales but many times items say” can not be shipped “ or can not deliver. Also, I’ve spent 100’s $ and have 30 points. For some reason they never show up on my acct!!! Blaaa

Track and trace didn't work but my order arrived within the indicated time. everything looks great except 1 slightly damaged earring which I fixed with nailpolish.

Bought my 2 GrandGirls, these cute lock boxes for Christmas, one came with a key, the other one came with no Key, as we know little kids, the key is the most important thing, My 6 year old grand daughter was so so happy, my 4 year old Granddaughter was so sad, No key! How the heck does Claire’s send out a kids lock box with no key, we tore that box apart, my grand baby face! The disappointment, so I have emailed Claire’s online 3 times, about sending the key, they never even acknowledge my email! Now it’s a matter of principal, I want what I paid for! I now have to hopefully find a number for Claire’s, spend a hour getting threw the automated system to speak to a human! That was my first online purchase from Claire’s! It might be my last! What ever happen to customer service! For Claire’s to ignore 3 email asking they send the key, or I can go out of my way and drive to the store, but nothing! Just blew me off!

Very frustrating. Claire’s rob customers. Not only do they have poor quality and high prices, they do not do the buy 3 get 3 free. They count All items. And when you show the receipt with the error, they say there is nothing they can do about it and play dumb. I advise every to look to the receipt before leaving the store.

I placed my order for some gifts for my two daughters and a couple of their school friends on the 6th of December and received an email on 8th of December saying my order has been dispatched but the tracking number just leads me to a 404 error message, so I waited the full 5-7 working days it says on their website for delivery but still no sign of my order, I then send their customer service an email telling them I haven’t received my order and I get an automated message saying that customer service will take another 7 days to reply. To make a long story short it’s now the 24th of December, YES CHRISTMAS EVE, and I’ve just received an email this morning saying that my order is probably lost in the post and I’ve been issued a refund that should be in my bank account in the next 3-5 working days which considering it’s Christmas I probably won’t receive the refund until January.. all I have to say about Claire’s is avoid their delivery service at all cost it isn’t worth the aggro, their customer service is the absolute worst I’ve experience as an online shopper and let me tell you, I do A LOT of online shopping. I wish I read these reviews before I decided to place my order. I have NEVER been more disappointed in a company as I am with Claire’s accessories Ireland. Any who, MERRY CHRISTMAS AND A HAPPY NEW YEAR TO YOU ALL 🎅🎄

Ordered on 1 December. 22 December still hasn't arrived. Tracking doesn't work. Contacted customer service on the 20 December. They say they will take a week to respond to me. Not acceptable. Wish I'd seen the reviews on this site beforehand.

Made 2 orders for Xmas recieved both dispatch emails. Tracking didn’t work just got error 404 on both orders. Tried to call on Wednesday last number doesn’t work I emailed got no answer so ended up having to contact through messenger on email took 3 days to get sorted to be told orders are probably lost so refund will be issued. Got it back this morning. But very bad service won’t order from them again.

Placed an order mid November for Xmas presants didnt receive so after 3 weeks I contacted to find out what was going on someone told me there was an error and that my order had a technical issue so they told me they had to recorder my order and i would receive my order in the next couple of days. Chased again and they told me the order hasn't been reordered. This was for Christmas presents for my child and her cousins absolutely disgusted with there customer services.
Wouldn't recommend and now I have to let down 3 children. No apologies or anything appalling

It turns out that you didnt discount the higher prices rather than the low ones, sorry but you couldve atleast told us. Im just a teen, please make sure you tell people that its the higher prices that are not getting discounted to a free one. Either way it isnt fair, plus 19.99 FOR A BUNCH OF HORRIBLE QUALITY RINGS?? Again, fix your prices. It would be reasonable if it was 10-15 dollars not 20. You should be able to let your shoppers pick which item they want free rather than picking for them, i know you want money but you already have many customers.