Claire's Florence, KY.  Reviews 

I made an order with Claire’s on Nov 28th. Its now Dec 18th and I have not yet received my order so I have been trying to contact them for two days. I emailed them yesterday but received a reply that it takes 5-6 working days for a reply????? The first time I rang was within the hours listed on the website for eu customers and I was disconnected on claires end without an option of being referred to a customer advisor. This occurred several times. The recorded message advised to call later which I did and waited 11 mins for my call to be answered, which it wasn’t. I rang several times today and each time it goes to a queue, which is fine I understand it is busy but I am then removed from queue and the call disconnected after 17 minutes of waiting each time. As an eu customer, these calls are expensive and I have surely spent more on the calls than the cost of my €24 order! This is truly appalling customer service. Claire’s should invest in more customer advisors if even this is what the issue is! It sounds like they are trying to keep stats low so automatically disconnect customers after 17 minutes in a queue. I won’t be ordering from Claire’s again, nor would I recommend to any customers intending to purchase their products for this reason. Customer service should always be at the forefront of any reputable business!! 5-6 days for an email response and being disconnected repeatedly on calls so the chance of speaking to a customer advisor is never an option is NOT prioritising the customer! Shameful service! Really disappointed!

Useless Customer services doesn't reply to emails nor answer the phone. Lets see what Head Office thinks when I contact the ombudsman.!

Abysmal customer service! I will never buy from this company again. I placed an order on the 21st November, for delivery in to my local store. As yet I haven't received my order. I have tried and tried to contact customer service via telephone but get cut off every time saying all agents are busy. I've contacted the local store twice and have not received any constructive help. I've emailed Claire's and haven't heard anything. I am utterly disgusted and disappointed. Do not waste your time with this company, they take your money and you get nothing in return!

Will never buy from this company again. Ordered and paid for gifts to be collected from my local Claire’s store. When I went to collect the order the store was shut and the shop next door informed me that it had been shut for a week. Emailed customer services to ask them how I could get my order. The reply: have you tried calling the store? They suggested I call a store with no one in it. Terrible customer service. They are happy to take your money but do not seem to be overly concerned about ensuring you get the goods you pay for.

I bought a headband for my Daughter online- to get the headband free shipping we bought other items. However, when the parcel arrived there was no gold headband instead there was plastic bracelets. I emailed customer services to see if they could help, but I have not heard back. After two calls they finally said they would give me my money back and that I had to re-purchase it online and pay for shipping. When I looked up the headband it no longer is there and had pictures of the bracelets in that place. I just want the right item sent to me and they couldn’t do that without me paying more. I’m not impressed!!

I will be sure to take my business elsewhere from here on out. I made a purchase online for the amount of 145$. There was a glitch (I suppose) at checkout in which I used PayPal. I didn’t see a confirmation that my order was received and I was sent back to the Claire’s website. My cart was empty so I began shopping again not knowing what happened and placed another order for 129$. I then went to my paypal to check (in which I should have checked prior to the 2nd purchase) and seen that both orders were placed. I called customer service within 30 minutes of bother orders being placed in hopes to cancel one and was informed that since the orders are 2 different amounts that they couldn’t cancel one. This was at the supervisory level! Where is this policy stated on the website?!! Horrible horrible customer service! I’ll take my money elsewhere.

I wouldn’t even give 1 star!! Disgusting behavior and rude staff in Alexandria,la! I went to get my baby’s ears pierced. So rude… the lady had very long nails so when wearing gloves they didn’t fit properly so the glove got pierced in between my babies ear and ear ring and then with her long nails she trying to undo the back and it took 30 min irritating the crap out of my daughter ear it comes off. I didn’t even want her to finish I asked for someone else and it was going to be 3 more hours before someone gets there. So I let her finish but the entire time she’s popping off Bc I’m upset damn right I am this is suppose to be fast and over with in no time. But no it’s takes 45 to pierce her ears!!! She was rude from the beginning I should’ve never went to Claire’s to get my daughters ears pierced. I will let everyone I know that has babies do not go there!!!

I am a first time customer, and bought some lovely items for my Niece online. However, when the parcel arrived I realised that the unicorn charm was missing from the bracelet. I emailed customer services to see if they could help, but I have not heard back. The online returns policy is not great as it suggests you have to pay for return post. Plus no order form was included with my parcel. The bracelet was only a few pounds, but I don't want to be inconvenienced having to return a faulty item. I would like a replacement. Not a good first impression.

Placed an order last week and never received it. Managed to get a refund. Placed the same order again and paid for express delivery and 2 days later still haven’t received it. Think Claire’s need to ditch Hermes and use someone else

I have read some really bad reviews about Claire’s and I know it can be difficult to stay calm if you have waited for an item that you were really excited about and then it did not arrive. I think sometimes we forget that certain things are just out of the company’s control, and the staff are really trying their best in these situation, so maybe to be mad and shout at them is not the best way to communicate your feelings! Negativity breeds negativity after all.

I am from Ireland and ordered products from Claires in early October 2021. My package did not arrive, I can only assume due to customs. I was in constant communication with Claires and they asked me to give it some time before we take it further. They did their best to trace the package when I said it still haven’t arrived by the 11th of November 2021. So it seemed that the package was lost and they immediately did a refund for me, minutes after our last communication.

Thank you for your help and quick response Philomena! Although I did not receive my goodies, I still appreciate your assistance and quick response.

Still waiting on items to deliver almost 3 weeks now

Awful, infected ear from piercing. Earrings they sold me were supposed to be stainless for piercing $60 plus $$$'s. When I went back they tried to blame me.

I’ll start by saying that Vivien is simply a disadvantage for LDO.
Vivien, a short lady, wearing classes and calling herself a manager, simply refused to do a cartilage piercing. She first asked for an ID even though I am 27 (didn’t accept a photo so I went and get the actual physical document. Afterwards, she touched my ear and said with an arrogant tone that my cartilage is too big and she cannot do it. Now the fact is I had my 2 sisters with me who have done it at Claires as well just 2 weeks ago and their ears are not different than mine. I have normal ears and I explained her I don’t mind the pain. I couldn’t believe she refused again and eith a huge smile on her face. We traveled from Bushey to get it done and we were so excited all the 3 of us will have the same ear pierced. Just to conclude, very disappointed on your Wembley store manager, Claire’s!!!

Worked for a year made my experience for myself eventful but the district 5005 is messy and unprofessional company would be greater if we had better trained store managers but of that all starts with. Your DM. Anywho they upkept mess ane represent claires poorly from kristen at water tower place to bri at valpos claires location and no one holds them accountable for their actions the company let along the district managers supports there behavior because the company needs people you guys turnover rate will forever be high its not worth the peace sanity and respect a job is suppose to give you Claires isn't about fun its a group of mean girls get it together claires

Out of stock items for sale on website and I was able to place the order and pay as if it was in stock. They send a ‘your order is in the post’ email that says it will be delivered, and scroll down to find it’s out of stock. I replied to the email, and got an email back from Claire’s USA saying I need to contact UK and giving me the correct email address. Email that address, asking why all this happens and it’s 5-6 days before they can reply. Terrible.

Order placed 10th October still not received. Been hanging on the phone most of yesterday and today.
I’ve emailed I got an auto reply saying they will contact me in 5 to 6 working days🤬
Order was for 2 fascinations for a wedding which will have been and gone before I get a reply!!!
I want a refund let’s see if it materialises.
First and very last time of using Claire’s 🤬

Order placed 29 Aug '21. Dispatched 2 Sept '21. Still no sign of order 7 Oct '21. Was required for birthday present on 9 Sept '21. WEBSITE STILL STATES EU DELIVERY 4-7 WORKING DAYS. I should have received 8 Sept '21 at the latest. DISGUSTED.

Received 3 items of 12 that I ordered - not all dispatched, but no notification as to whether other items will follow. Also, the packet it was sent in was clearly ripped open and badly resealed with celotape and several items that were supposed to be in there were missing. I've tried emailing and calling - no responses to emails, and you hang on the line for 20 minutes and it then just cuts you off!

UPDATE: I've had an email from Claire's and they have dealt with my complaint very professionally. Getting hold of them has been difficult, however I will give credit to the customer service rep who has since been very helpful (Philomena).

Disgusted with this shop my daughter has a very serious infection from poor advice given by this place ! My drs are reporting them as well as myself seeking legal advice the manager of the shop seems to think she knows more then the professional body peircer we spoke with do not take your children to these cowboys

Made an order and had no issues. Wish Hermes wasn't used for delivery.