If I could give zeros stars I would. Ive used nice & easy for years and the recent changes in formula and ultra gloss condition is terrible. The quality of the condition has gone down so much and i... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Information provided by various external sources
Your best color begins with the right hair color product. We will help you find it. Professional color experts and personal guidance.
Contact info
Has the formula changed?
What has happened to the permanent hair dye? I’ve happily used 07 Dark Blonde for years, I purchased some (in the new packaging) to do my roots and the grey roots came out a disgusting gingery/yellow colour. Thought I hadn’t left it in long enough so tried again a few weeks later and the same thing happened. Awful product now, no more nice and easy for me.
Buy another make - this one is useless
Like everyone else on this page, I, too, have used this for decades. Not any more. I thought it must be my fault, must have done something wrong...But no. Wasted another box after that, same thing happened (or didn't!). I will be trying out other makes from now on. What a complete waste of money and time.
Such a shame, this was one product I thought I could rely on.
Hair dye for grey coverage . Absolutely awful and not fit for…
Absolutely awful and not fit for purpose. If I could leave NO Stars I would have!
One week ago I tried their blonde 100% grey coverage hair dye. Put it on as per instructions. Left the dye the allotted time. Hey presto ! Still very grey.
It was so bad I tried a different shade. This time 10 A ‘baby blonde’
Followed the instructions to the letter , for grey coverage. Absolutely useless. Do not purchase this for grey coverage.
It is not fit for purpose and they are in breach of the law claiming this. I am not interested in a refund. I just want people to not waste £10 money plus time on a useless product!
Sorry Clairol but this is dishonest and your company must know that they are taking money under false pretences.
Other companies products do work on my hair. I wish I had paid more atttention to the previous company names and not trusted Clairols lying claims.
I had used this product for years and…
I had used this product for years and nothing else. It was wonderful, great colors and lasted! I dont know what genius over there decided to fix something that wasn't broken. Now its a completely different product.
Go back to old formula !
New formula awful not a nice colour at all used to use ultra light ash blonde hair was lovely shade of light blonde and made my hair soft .,comes out a horrible yellow colour and very drying also harder to apply not been using for years now but I so miss the old version cnt find anything as good
ADVICE if you want yellow hair this is for you!
I have used nice n easy for decades - Dark Blonde. People used to say that you would never know that I put a rinse in my hair. Now my granddaughter draws me with yellow hair! Others just stare! Has anyone found a good alternative to Nice n Easy that they would recommend? I contacted customer services and was advised to use Lightest Brown (the next darkest shade). It came out mid brown. Disaster!
I always use 5rb
I always use 5rb. Colored my hair 8 days ago. Grays are popping through. Color is washing out even with color protection shampoo.
Never using this again.
Kudos!
I just want to send a kudos for your PKG team. I colored my hair this morning and discovered you changed the colorant and conditioner tubes to different colors! THANK YOU! The white tubes with the gold numbers didn't work for me. Very hard to read especially when you take off your glasses to color! In fact, one time I put the wrong tube in the bottle and then didn't understand why my hair didn't color well. On top of that when I washed my hair using conditioner it smelled! So thank you again for recognizing the problem and making a simple change to make your product better.
Bought my usual hair colour 6.5
Bought my usual hair colour 6.5, still had a box left from a previous buy but I have noticed the ingredients on the new box now has added ammonia whereas it didn't before. I now have a problem as this now burns my scalp I have also noticed on the clairol site that it says ammonia free. Clairol you need to change your description of ingredients as the nice n easy is not ammonia free
I have been using 8R ( medium reddish…
I have been using 8R ( medium reddish blonde), soooo disappointing, washes out almost completely to blonde again before its even time to do the roots, 3/4 of head is already back blonde again.. UGH.!! will have to switch to different product..
NEVER TOUCH THIS PRODUCT
If you’ve got nice, thick hair DO NOT USE THIS PRODUCT. I had long thick hair, i had used other dyes to dye my hair brown before and no issues with any other brands, however thought i would try nice n easy this time and it has truly recked my hair, I regret it so much. My hair is now dull wispy and i have experienced major hair loss. After reading these reviews i know i’m not alone and i am disgusted that they have changed their formula to a cheaper alternative just for more profits. I am 16 years old and my hair is now so damaged never using this again please don’t support them.
If It’s Not Broke, Leave It Alone
I’ve been using Clairol Nice & Easy light blonde color for 20 years with good results in covering gray roots approximately every 6-8 weeks. With this new formula, there is very little gray coverage and it lasts about a week. The color is orangish now and I’ve lost clumps of hair during the coloring process. Why would you mess with a product that people have been using for so long and are happy with?? Maddening! Now I have to switch brands.
Changed formulas and terrible customer service!
I have been using this hair dye for decades and still liked it even in the new odd shaped packaging recently introduced BUT a couple of weeks later on buying more, I notice the packaging has changed Yet again (pictures are worse and not attractive and box is now square again) . Shoved the stuff on my hair as usual only to find after rinsing it that it had no effect and my hair had barely changed colour other than a tint of red! Phoned customer services and got some foreign woman who could barely speak English telling me it was my fault for not doing a strand test! The packaging instructions 2 weeks ago said do NOT leave on longer than 25 mins (even though I always did) the new ones now say up to 35 mins. Foreign woman tells me it’s been made weaker to be kinder to skin. Yeah right, weaker to get less product for the price more like. Took two boxes to do my hair and am now £10 out of pocket. I usually dump dye on my hair twice a month with no reactions, hair loss or any of the other things I’ve seen people complaining of but I only use the blonde and red so maybe the darker colours cause hair loss. Either way, if you buy this stuff be warned it no longer works in 25 mins. For a serial dyer even I baulk at the idea of dying my hair twice in 24 hours! Will still use and just leave on for longer and I’ve no problem with being strawberry blonde but could have looked pretty nasty if I’d tried a major change. I think the packaging should have made clear the formulation had changed though as the ‘same great crime colour’ was very misleading because it is not the same at all.
Useless Product
Clairol nice 'n easy is the dye equivalent of a chocolate fire guard; in other words not fit for purpose. The package claims 100% grey coverage, but it actually covers no grey. I've been using this product for over 20 years. but have to now look around for another brand of hair dye as there is no point in buying it any more. Waste of time and money.
I used this hair product for years with…
I used this hair product for years with no complaints but since they changed the formula my hair has become dull and lank and thin and the coverage isn't as good there's no shine to my hair anymore! It needs to be taken off the shelves and the old formula brought back people won't buy this
I wish I could give this a minus…
I wish I could give this a minus review. I have used Clairol for years, decades as my hair darkened, I am a light blonde normally. For years I was able to use this with no problem. THEN they changed the formula. The hair color comes out odd - blonde with orange highlights - HUH? Then came the truly nasty surprise hair loss. I have been thinking what has caused all of this over the past 6 months. UH well I found this site and discovered I am not alone. Now I can only hope my hair will regrow and be good again. NEVER, EVER will use Clairol again. Destroyed my hair.
Hair is falling out
I have to agree. I have always used Clairol but now I am going to have to use another brand. I have been so upset, I cry at the sight of the clumps of hair falling out. It is so distressing, and I have been spending a fortune on treatments in an attempt to stop it. Never again.
Rubbish product
Do not use this. After using Nice and Easy for over 20 years never thought twice about using the 'new and improved formula' BIG BIG mistake. My hair has been falling out since I used it and whats left is unbelievably coarse. In fact after years of growing my hair I think I will now have to get it cut short as nothing I have tried has changed the texture back to what it was. Furious.
Bought the Dark warm brown hair dye and…
Bought the Dark warm brown hair dye and after following the instructions correctly my hair has now got a bright red tint in it. Will not be using again. Red is a hard colour to get rid of and I will now have to dye my hair again.
Dont use
Dont use, got me very bad skin burns and left it for way less than says on package
If i could i would give 0
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








