Clare Florist Reviews 

12,971
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 38 reviews, reviewers had a great experience with this company. Many consumers are truly delighted by the lovely arrangements, pleasant scents, and wonderful presentation of their floral gifts. When unexpected issues occur during delivery, people appreciate that support teams are quick to offer helpful resolutions and send new bouquets. However, some customers also noted that flowers occasionally arrived heavily damaged, battered, or looking completely less than fresh. Some people were dissatisfied with delivery delays and experienced frustrating difficulties trying to contact support via phone or email. A few reviewers mentioned that arrangements did not last long and fell apart quickly after being placed in water.

What people talk about most

Product

Customers consistently express disappointment with product quality, reporting that flowers frequently arrive... See more

Quality

Clients share negative opinions on quality, consistently reporting that flowers arrive dead, mouldy, or... See more

Delivery service

People report negative experiences with delivery service, highlighting late arrivals and a lack of... See more

Customer communications

Customers consistently note ambiguous experiences with contact channels. While some reviewers experienced... See more

Order

Consumers express deep frustration regarding their order experiences due to missed delivery dates and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have just sent a email with photos as I am so disappointed, these were sent as a birthday present from my children I am only glad that they did not witness the state of the delivery of a crumpled,... See more

Company replied

Rated 4 out of 5 stars

After being delivered a really bad bunch of flowers i emailed Clare Florist to let them know what happened, they responded and said they would sort things out. They kept in contact with me via email a... See more

Company replied

Rated 4 out of 5 stars

Flowers beautiful. But concerned as they were fully opened when I received them this morning. Have had before and they were still quite dormant. Concerned how long they will last.

Rated 3 out of 5 stars

My flowers arrived this morning, a day after our 30th wedding anniversary. It's a big deal for my husband to buy flowers so he was disappointed. On opening the box, several flowers had broken off an... See more

Company replied


Company details

  1. Flower Delivery
  2. Flower Designer
  3. Flower Market
  4. Gift Shop

About Clare Florist

Written by the company

  • Beautiful Fresh Flowers Hand Arranged By Our Expert Florists
  • FREE Next Day Delivery If Ordered Before 5pm Monday To Friday
  • Delivered Direct to Your Chosen Recipient, Anywhere In the UK
  • Your Flowers Carefully Packaged and Delivered in Bud for Added Longevity
  • 7 Day Freshness and Quality Guaranteed
  • Include a Handwritten Card, Chocolates, Vase or a Cuddly Toy

Contact info

3.8

Great

TrustScore 4 out of 5

13K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 30% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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3.8

All reviews

(12,971)

38 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Very disappointed

Very disappointed. Lovely bouquet arrived in the afternoon. I followed their instructions, next morning a droopy bouquet. I have tried to ring and email the company, no response. I am cross as my dear friend who sent me the flowers waisted her money.

July 21, 2025
Unprompted review
Clare Florist logo

Reply from Clare Florist

We are very sorry to hear this and this should not be the case at all. I personally reply to the emails and I havent received your email. Please email queries@clareflorist.co.uk and I will make sure to keep an eye out for this

Rated 1 out of 5 stars

Very Disappointed

Friends sent me flowers as struggling with COVID. Flowers arrived on Monday,one rose had no petals left. This is day three and all roses and freesia are only fit for the bin.

July 23, 2025
Unprompted review
Clare Florist logo

Reply from Clare Florist

We are very sorry to hear this and this should not be the case at all. Please email queries@clareflorist.co.uk and our team will rectify this for you

Rated 2 out of 5 stars

Stunning & beautiful blooms

Stunning & beautiful blooms - which died a day later - but were sadly delivered to the wrong address. If the homeowners where they were left hadn't been honest & kindly re-delivered the flowers to the correct address, as listed clearly on the flower parcel, we wouldn't have received them.
I did try & let the Company know, but they were not interested.

July 21, 2025
Unprompted review
Rated 1 out of 5 stars

Had flowers delivered on Saturday

Had flowers delivered on Saturday. They were in a really sorry state. They redelivered more today which are worse than the first lot. Have tried contacting by phone and email which I have had no response. Have sent emails for them to contact me by phone. No response as yet. Will be contacting the ceo and sending directors a letter

July 14, 2025
Unprompted review
Rated 4 out of 5 stars

Delivery problem swiftly rectified

Flowers were delivered after some mis-handling in transit by DPD. Clare's was very keen to sort the problem out to my satisfaction. Overall I was happy with the outcome.

June 20, 2025
Unprompted review
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Reply from Clare Florist

Thank you for your lovely review

Rated 1 out of 5 stars

Discordant

received a bunch of flowers today . I was disappointed in the choice of blooms . They seemed to be a random selection that did not work as a whole . No attempt at colour co-ordination .

July 7, 2025
Unprompted review
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Reply from Clare Florist

We are very sorry to hear this please contact our customer service team at queries@clareflorist.co.uk and a team member will look in to this for you

Rated 4 out of 5 stars

dissapointed

We was sent these flowers by my sister for our 50th anniversary lovely yellow roses.
but did everything it said and put in a vase the next morning we got up and half the roses were looking well droopy and sad so was really dissappointed we had too throw them away thoughtt they would last longer than a day.

July 4, 2025
Unprompted review
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Reply from Clare Florist

We are very sorry to hear this and thi should not be the case, please conatct our customer service team at queries@clareflorist.co.uk and they will be able to rectify this for you

Rated 1 out of 5 stars

Emailed them about terrible flowers

Emailed them about terrible flowers. Never got any reply.

February 17, 2025
Clare Florist logo

Reply from Clare Florist

We are very sorry to hear this and this should not be the case. I have checked our emails and we have not received your email.
Please email us at queries@clareflorist.co.uk
I will personally look your order up and reach out today

Rated 3 out of 5 stars

I received a delivery today

I received a delivery today from a friend after our dog passed away 2 days ago. Although most of the bouquet was beautiful, it was such a shame that the one of the rose buds had brown petals and mouldy, several leaves on the foliage were half munched and a 2 of the freesias were damaged and squashed. Felt sorry for my friend who had taken the time and money to do such a thoughtful thing, I know she would be disappointed if she knew, I haven't the heart to tell her.
I received a replacement bouquet, and this time the flowers looked so much fresher, thank you

June 21, 2025
Unprompted review
Clare Florist logo

Reply from Clare Florist

We are very sorry to hear this and this should not be the case. Please contact our customer service team at queries@clareflorist.co.uk and they will look into this for you

Rated 5 out of 5 stars

Our family has used this florist for…

Our family has used this florist for years. Clare did the flowers for my fathers funeral and my daughter pressed some for me in a frame. They were so beautiful and special. I live in the US and I trust Clare to send my mum beautiful flowers for any and all occasions. She has never let me down. Her communication is excellent. The flowers are perfect and my mum is always thrilled. Thank you Clare helping me make special days perfect and sad one’s a little brighter.

June 17, 2025
Unprompted review
Clare Florist logo

Reply from Clare Florist

Thank you so much for your amazing review and we are so glad we are always able to create these for you

Rated 5 out of 5 stars

Quality Flowers

Been using Clare Florist 3 times now and the feedback from who I’ve sent them to has been really good so I will be continuing with Clare also the delivery is really good with the company giving you a photo of when it’s been delivered.

May 18, 2025
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Reply from Clare Florist

Thank you for yoir lovely review and we hope to see you again soon

Rated 5 out of 5 stars

Excellent Service - Recommended

This is a brilliant place to shop for flowers although I had a slight problem which was dealt with in a fast and satisfactory way.
I much appreciated how good this shop had been and would have no hesitation in using them again in the future.

May 22, 2025
Unprompted review
Clare Florist logo

Reply from Clare Florist

Thank you for your lovey review and we hope to see you again soon

Rated 5 out of 5 stars

I have used Clare Florist for years now…

I have used Clare Florist for years now to easily send flowers back home in the U.K. I currently live in Texas, but their website makes it a straightforward process to order flowers for delivery. Always reliable, and if something does happen that causes a delay, they are quick to make things right.

May 18, 2025
Clare Florist logo

Reply from Clare Florist

Thank you so much for your great review and we hope to see you again soon

Rated 5 out of 5 stars

Sent flowers from Canada

Sent flowers from Canada. Delivered on time. It could not have been easier. Flowers were excellent quality

May 13, 2025
Clare Florist logo

Reply from Clare Florist

Thank you for your lovely review and we hope to see you again soon

Rated 1 out of 5 stars

Birthday gift - very disappointed

I was sent some flowers as a birthday gift and the roses had died within 48 hours (I had put them in a vase as soon as delivered and followed all instructions provided). I’ve emailed on several occasions to discuss and received no response. I’ve also tried calling the company contact number (no response only voicemail). I’m really disappointed with the lack of customer service as well as naturally the quality of product received. It would be appreciated if someone would take the time to discuss this feedback please.

May 17, 2025
Unprompted review
Clare Florist logo

Reply from Clare Florist

We are very sorry to hear this and this should not be the case. We have received no emails from you, please email queries@clareflorist.co.uk and a team member will be in touch

Rated 3 out of 5 stars

Initial delivery of the flowers was good but....

Initial delivery of the flowers was quick, however once arrived, The Germini and the Roses within my Cottage Flower bouquet did die within 2-3 days when the Lillies were till in their pods meaning I've got half a dead bouquet

May 13, 2025
Clare Florist logo

Reply from Clare Florist

We are very sorry to hear this and this should not be the case, if yo havent already please contact our cutomer service team at queries@clareflorist.co.uk and we will rectify this for you

Rated 5 out of 5 stars

High quality flowers delivered on time…

High quality flowers delivered on time which the recipient really liked. Have ordered multiple times and recipients always been happy.

May 13, 2025
Clare Florist logo

Reply from Clare Florist

Thank you very much for your lovely review and we hope to see you again soon

Rated 5 out of 5 stars

Beautiful flowers delivered on time

Beautiful flowers delivered on time and in water so they were as fresh as possible. I ordered the bouquet to put on my nephew’s grave and they did not disappoint.

May 15, 2025
Clare Florist logo

Reply from Clare Florist

Thank you very much for your lovely review and we hope to see you again soon

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