Clare Florist Reviews 

12,971
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 38 reviews, reviewers had a great experience with this company. Many consumers are truly delighted by the lovely arrangements, pleasant scents, and wonderful presentation of their floral gifts. When unexpected issues occur during delivery, people appreciate that support teams are quick to offer helpful resolutions and send new bouquets. However, some customers also noted that flowers occasionally arrived heavily damaged, battered, or looking completely less than fresh. Some people were dissatisfied with delivery delays and experienced frustrating difficulties trying to contact support via phone or email. A few reviewers mentioned that arrangements did not last long and fell apart quickly after being placed in water.

What people talk about most

Product

Customers consistently express disappointment with product quality, reporting that flowers frequently arrive... See more

Quality

Clients share negative opinions on quality, consistently reporting that flowers arrive dead, mouldy, or... See more

Delivery service

People report negative experiences with delivery service, highlighting late arrivals and a lack of... See more

Customer communications

Customers consistently note ambiguous experiences with contact channels. While some reviewers experienced... See more

Order

Consumers express deep frustration regarding their order experiences due to missed delivery dates and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have just sent a email with photos as I am so disappointed, these were sent as a birthday present from my children I am only glad that they did not witness the state of the delivery of a crumpled,... See more

Company replied

Rated 4 out of 5 stars

After being delivered a really bad bunch of flowers i emailed Clare Florist to let them know what happened, they responded and said they would sort things out. They kept in contact with me via email a... See more

Company replied

Rated 4 out of 5 stars

Flowers beautiful. But concerned as they were fully opened when I received them this morning. Have had before and they were still quite dormant. Concerned how long they will last.

Rated 3 out of 5 stars

My flowers arrived this morning, a day after our 30th wedding anniversary. It's a big deal for my husband to buy flowers so he was disappointed. On opening the box, several flowers had broken off an... See more

Company replied


Company details

  1. Flower Delivery
  2. Flower Designer
  3. Flower Market
  4. Gift Shop

About Clare Florist

Written by the company

  • Beautiful Fresh Flowers Hand Arranged By Our Expert Florists
  • FREE Next Day Delivery If Ordered Before 5pm Monday To Friday
  • Delivered Direct to Your Chosen Recipient, Anywhere In the UK
  • Your Flowers Carefully Packaged and Delivered in Bud for Added Longevity
  • 7 Day Freshness and Quality Guaranteed
  • Include a Handwritten Card, Chocolates, Vase or a Cuddly Toy

Contact info

3.8

Great

TrustScore 4 out of 5

13K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 30% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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3.8

All reviews

(12,971)

38 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Flowers still not delivered.waited

Flowers still not delivered.waited, checked with recipient yesterday.They have not shown up yet.

May 14, 2025
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Reply from Clare Florist

We are very sorry to hear this and this should not be the case. Please contact our customer service team queries@clareflorist.co.uk and we will investigate this for you

Rated 5 out of 5 stars

Get well flowers

My 95 year old sister had just come home from hospital and I wanted to send some flowers. I’ve used Clare’s florist before so I went on there website chose a beautiful bouquet and it was delivered the next day. My sister was thrilled and said the flowers were beautiful

May 14, 2025
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Reply from Clare Florist

Thank you very much for your lovely review and we hope to see you again soon

Rated 3 out of 5 stars

Changed delivery date during the order process

Really wanted the flowers delivered on the 13th, which was offered at the time I built the order. Once I committed, a message came up on screen that delivery was not available on 13th, and gave me options for 14th as an alternative. Annoyed because they were for an 80th birthday, but I had little choice at that point, cancel the order or accept the later delivery. Flowers were usual good quality, and good communication from DPD couriers

May 14, 2025
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Reply from Clare Florist

Thank you for your review and we are sorry you had issues with the delivery date, sometimes this is down to the postcode or time of ordering, as it does state we can deliver to most postcodes next day.

Rated 1 out of 5 stars

Flowers came with catapillars that are…

Flowers came with catapillars that ate the flowers

May 13, 2025
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Reply from Clare Florist

We are very sorry to hear this and this should not be the case. Please contact our customer service team queries@clareflorist.co.uk and we will investigate this for you

Rated 4 out of 5 stars

The flowers were very nice

The flowers were very nice, however i ordered 2 of the same bouquets and one had a lot more flowers in than the other one

May 9, 2025
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Reply from Clare Florist

Thank you for your review and this should not of been the case. Please contact us at queries@clareflorist.co.uk and we will be able to look in to this for you

Rated 2 out of 5 stars

Didn’t last long

The sunny smiles bouquet looked ok on arrival but wilted and drooped after only 3 days

May 6, 2025
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Reply from Clare Florist

Thank you for your review and this should not of been the case. Please contact us at queries@clareflorist.co.uk and we will be able to look in to this for you

Rated 5 out of 5 stars

Beautiful & Fresh

Flowers arrived fresh, as the picture depicted, on time & were much appreciated by the recipient.

May 8, 2025
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Reply from Clare Florist

Thank you for your lovely review and we hope to see you again soon

Rated 5 out of 5 stars

Beautiful anniversary flowers.

Easy to order plenty of choice.
Kept updated re delivery of flowers.
Recipient said the flowers were lovely.

May 8, 2025
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Reply from Clare Florist

Thank you for hyour lovely review and we hope to see you again soon

Rated 5 out of 5 stars

The flowers arrived on time.

The flowers arrived on time and were very much appreciated. They were a gift and the recipient commented on how lovely and cheerful the flowers were. They were very easy to order and the notifications were timely and helpful.

May 7, 2025
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Reply from Clare Florist

Thank you so much for your lovely review and we hope to see you again soon

Rated 5 out of 5 stars

Beautiful flowers

Perfect as always, I have been ordering flowers from Clares Florist for a few years now and everyone I send to is full of compliments and this time was no different

May 7, 2025
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Reply from Clare Florist

Thank you so much for your lovely review and we hope to see you again soon.

Rated 5 out of 5 stars

My brother said they were packaged…

My brother said they were packaged beautifully and really protected. He did say they were the best protected flowers he had received through the post.

May 6, 2025
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Reply from Clare Florist

Thank you so much for your lovely review and we hope to see you again soon

Rated 5 out of 5 stars

VE DAY PERSONIFIED!

Flowers arrived on time and reflected everything that encompassed VE day

May 6, 2025
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Reply from Clare Florist

Thank you so much for your lovely review and we hope to see you again soon.

Rated 1 out of 5 stars

The flowers did not arrive

The flowers did not arrive, no card left at house, email to say pick up from post office, post office had no acknowledgement of the flowers been given to them
I am disappointed as this was for a bereavement
Can I have a full refund

April 29, 2025
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Reply from Clare Florist

We are very sorry to hear this, please contact our customer service team at queries@clareflorist.co.uk and our team will rectify this for you.

Rated 5 out of 5 stars

Always perfect

I have had a few orders done for me from here and would highly recommend. Always delivered on time, amazingly arranged, long lasting flowers and easy website to use.

May 1, 2025
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Reply from Clare Florist

Thank you for your amazing review and we hope to see you again soon

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