Clarify Car Hire Reviews 

32
TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

Bought a product as a one off purchase, they took a further 2 payments out each increasing in price- no product supplied, I had emailed to confirm that it was a one off purchase and not ambition to wh... See more

Rated 5 out of 5 stars

Super service! Quick response time at any time of the day. We arrived very late at night due to a Ryanair delay and we were responded to within minutes. Super excess waiver, no deposit or fuel deposit... See more

Company replied

Rated 5 out of 5 stars

Excellent Customer Service. I was a victim of the Air Traffic Control problem in August 2023. I'd booked a car in Spain through Clarify. I tried to contact the car hire company (Europcar) direct... See more

Company replied

Rated 5 out of 5 stars

Speedy and helpful advice from Hannah at Clarify. I hire a car from Enterprise Barcelona airpoort each year and even with their loyalty points redemption to obtain a day free I still get a better deal... See more

Company replied

Company details

  1. Car Rental Agency

Written by the company

Clarify Car Hire has been developed to help all those who hate worrying about car hire - we tell you all you need to know up front. Total clarification. Prices with extras included. Pay only a low deposit today. No surprises at the rental desk. Transparency on fuel policies.


Contact info

3.5

Average

TrustScore 3.5 out of 5

32 reviews

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3.5

All reviews

(32)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Service

This company are brilliant. We had to change our car hire due to storm Enuce. Mark Bower sorted everything for us very quickly and couldn't have been more helpful. I would definitely recommend this company, they go the extra mile for customers. 5 Star Service.

Michael, Derbyshire

March 1, 2022
Unprompted review
Rated 4 out of 5 stars

Clarify is a broker.

Clarify is a broker.
They have an excellent customer service.
Unfortunately on this trip I was unlucky with EASIRENT at the CROWN PLAZA the experience was very negative on several levels. The worst being there was nobody at the EASIRENT office for the car return, therefore no return shuttle this £20 taxi fare. Obviously the fuel deposit was not refunded because there was nobody there.
Clarify customer service have been very helpful trying to find out what happened.
I would RECOMMEND CLARIFY but avoid Easirent.

September 25, 2021
Unprompted review
Rated 5 out of 5 stars

The services of this car hire company…

The services of this car hire company were excellent. Ross Dymond, the person who personally helped me book a car, answered all of my questions and assisted me several times showing patience and excellent customer service! Ross thank you so much! In addition, the company we hired the car from, Centauro, was excellent as he had suggested.

December 20, 2019
Unprompted review
Clarify Car Hire logo

Reply from Clarify Car Hire

Lorena Kollici

So pleasing to have received your review, in regards to Ross and Centauro.

We will be delighted to assist you again in the future and look forward to hearing from you in the New Year.

Here's to next time !

David Neal
Head of Customer Services

Rated 5 out of 5 stars

Holiday car hire

My wife and I bought our own place in northern Cyprus, so it was nessasary to find a car hire company for regular use, especially with 3 airports on offer. We found Clarify Car Hire on the net, I got in touch and straight away they made us welcome and nothing is to much trouble for them, they more or less do everything for you , and not over expensive. We have used them the last 3 times, and I certainly would not use anyone else now. They also make sure everything is done at the other end as well, they put us onto Kem car hire , who have depos in larnaca and Paphos, they are also very good and you can take there cars into the north of Cyprus, obviously taking out a separate insurance , which is fine. Would definitely recommend Clarify Car Hire to anybody, fantastic, keep up the good work, a absolute pleasure, well done. Steve & Mandy, mid Wales

December 7, 2018
Unprompted review
Clarify Car Hire logo

Reply from Clarify Car Hire

Steve & Mandy, Mid Wales

Thank you so much for your review and for sharing your experiences.

We have a very good relationship with Kem Car Hire and we have managed by working together with them, to provide specific car hire packages for our customers for when driving in Northern Cyprus.

Its really has been our pleasure in helping you to tailor the car hire's for your specific requirements and we very much look forward to assisting you again in 2019.

Wishing you and Mandy a wonderful Christmas, and we thank you both sincerely for your custom.


David Neal
Head of Customer Services

Rated 5 out of 5 stars

This is the website that has a person…

This is the website that has a person on the end of it who won't hurry you and who will answer all your questions. I can't fault it. There is SERIOUS NEED for other websites to stop being so automated which equates with DON'T CARE and to revive some basis human values like TIME, RESPECT, PATIENCE, DIALOGUE. For the first time in ages, I actually feel that I, the Customer, am right - no question was too much.

Thoroughly recommend.

November 9, 2018
Unprompted review
Clarify Car Hire logo

Reply from Clarify Car Hire

Hi Mary,

What a fantastic review for us to read!.

We work really hard at making sure that whatever our users need we provide it whether that's online, over our chat facility or through our customer service team on the phone.We understand the values you talk about are really important so will look to continue to help you whenever you require a hire car again.

Kind regards,

Mark Bower
Managing Director

Rated 5 out of 5 stars

Clarify are a great company to deal…

Clarify are a great company to deal with, especially their customer services manager David Neal. I have used the company now for over a year every time I travel. Any tiny issues have benn sorted out immediately by David.

I would highly recommend them

November 6, 2018
Unprompted review
Clarify Car Hire logo

Reply from Clarify Car Hire

Hi Dolores,

Many thanks for your review.

I am delighted that you are so happy with the service we provide. We put customer service at the centre of everything we do so reading your review is particularly gratifying as it shows the hard work is appreciated.

Kind regards,

Mark Bower
Managing Director

Rated 5 out of 5 stars

Great assistance

Great assistance. Advisor Hannah went out of her way to assist me on a few issues I was having and didn't make me feel like any of it was a burden. Only issue was there was no mention of a fuel deposit that was required but other than that great customer service!

September 21, 2018
Unprompted review
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Reply from Clarify Car Hire

Karen Main

Thank you for your feedback.

Delighted to hear that Hannah was able to support you in the way that you described. Whether by phone 03302220369 or web chat, we will always be delighted to assist you for sure.

The fuel deposit feedback that you kindly provided, has been referred to the Car Hire Company in question and this has been updated accordingly. Thank you for advising us of this, really appreciated.

We do very much hope that we can be of a further assistance to you again in the future.

Here's to next time.

David Neal
Head of Customer Services

Rated 5 out of 5 stars

clarify were immense…

its the very first time i have hired a car abroad. i did my research and martin lewis the money man gave some advice on how to get the best deal but more importantly a trustworthy deal. this lead me to clarify car hire who i must admit were amazing. the daily cost for the 3 weeks hire worked out at £10.95 a day which would have cost me at least 35 euro a day had i hired whilst out in Cyprus. the trick is to hire early, well before you go and get a great deal.

June 6, 2018
Unprompted review
Clarify Car Hire logo

Reply from Clarify Car Hire

Mrs Lace Race

Following on from Martin Lewis advice (as you stated above), we are thrilled that you have now found us.

Good to hear the price that you paid via our site, especially when comparing the prices that you found elsewhere at the time!!!

We can also provide Car Hire which allows you to take your car hire into the North and we can also make suggestions on how to insure your car as well when driving in Northern Cyprus.

Now you have hired a car for the first time, we do very much hope you will visit our site again or contact us on 03302220369, and we look forward to assisting you again.

David Neal
Head of Customer Services

Rated 5 out of 5 stars

Great service and fantastic prices

Great service and fantastic prices. The customer service is second to none. I have used them now three times and they have been excellent.

I had booked to travel with them in March. It snowed and my flight was cancelled. Clarity refunded my deposit without being asked.

May 23, 2018
Unprompted review
Clarify Car Hire logo

Reply from Clarify Car Hire

DJ

We are so pleased that we have received such wonderful feedback from you.

From the 5 stars you kindly awarded and the words you have used to describe your experience is the type of customer experience that wish to give all our customers.

I'm thrilled that we have achieved this for you. and we look forward to being of a further assistance to you in the future.

David Neal
Head of Customer Services

Rated 5 out of 5 stars

Great service and price

Great price, great car (centauro in Malaga) personal service- when my connecting flight was missed Andrew did all he could to help. Don't normally leave reviews but very grateful on this occasion.

August 14, 2017
Unprompted review
Clarify Car Hire logo

Reply from Clarify Car Hire

Toby Travis

I appreciate that you do not normally leaves reviews, but we are delighted you did on this occasion and thank you for taking the time to do so.

We are very much here for you and great to hear how Andrew assisted you in time of need.

Also, great to receive such good feedback in regards to Centauro in Malaga, in relation to the service you received, the hire car itself and the price of course, when booking through ourselves here at Clarify Car Hire.

Please feel free to contact us again in the future, and we look forward to being of a further assistance to you.

David Neal
Head of Customer Services

Rated 5 out of 5 stars

Fantastic customer service

I had a problem trying to place my booking, so emailed the Clarify staff, not expecting much success. Not only did they sort the problem out for me without any hassle, but they managed to do this really quickly, with friendly and helpful replies within an hour. They even gave me personal tips and advice about my car hire, which was gratefully received because we will have a wheelchair dependant person with us. So, great prices, honest and helpful advice, and all done quickly, efficiently, and with a smile! Top marks, I highly recommend Clarify

March 24, 2017
Unprompted review
Clarify Car Hire logo

Reply from Clarify Car Hire

Kevin Reid

Thank you Fantastic feedback and your recommendation as well.

It was our pleasure to assist you in the way that you have described and we do really look forward to being of a further assistance to you in the future.

Thank you for your original contact and custom.

David Neal
Head of Customer Services

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