Clarkes of Walsham Reviews 

1,907
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 103 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and reliable delivery service, noting that orders arrive promptly, often ahead of schedule, and always in excellent condition. Consumers also appreciate the exceptionally friendly and helpful staff who make ordering online a breeze and readily assist with unloading heavy materials. People purchasing building supplies and other goods note the great product quality and sensible prices offered across the entire range. Some reviewers were not happy with delivery delays, communication gaps, or specific instances where items arrived late or suffered unexpected mishandling. A few people experienced frustrating wait times and hoped for better coordination regarding their scheduled drop-off dates.

What people talk about most

Delivery service

Users describe positive interactions with delivery_service, noting prompt shipping and courteous drivers.... See more

Staff

Customers consistently note positive experiences with staff, highlighting the fast, friendly, and helpful... See more

Service

People report high satisfaction with the service, highlighting fast delivery and friendly, helpful staff.... See more

Order

Customers had positive experiences with order, highlighting a slick, easy online process and helpful staff.... See more

Product

Reviewers highlight positive aspects of product quality, expressing general satisfaction with their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using clarkes of Walsham for a number of years and they have never let me down, never ever messed up an order, everything is always picked and delivered correctly and arrives on the day... See more

Company replied

Rated 5 out of 5 stars

I had previously had some supplies delivered by Clarkes and the service and price was very good. This time I decided to collect, which meant driving 46 miles to the yard, but I'm glad that I did. On... See more

Company replied

Rated 5 out of 5 stars

I received my delivery of plywood and insulation promptly this morning. Total order was over £40 less than Wickes and B&Q. Delivery was wrapped and well protected on the lorry, all delivered in good c... See more

Company replied

Rated 5 out of 5 stars

Quick service, all supplies wanted in stock. Not overly requiring on size of order to receive free shipping, so this is enabling me to sort the garden out in three parts without the need to have to s... See more

Company replied


Company details

  1. Building Materials Store
  2. Aggregate Supplier
  3. Clothing Store
  4. Fence Supply Store
  5. Landscaping Supply Store
  6. Lumber Store

About Clarkes of Walsham

Written by the company

Everything you need in one place

Clarkes are one of the largest independent suppliers of building, agricultural, and landscaping materials in East Anglia.

We have been your trusted, local builders merchant supplying the trade and public for over 115 years.

VISIT OUR WEBSITE our delivery service ABOUT US

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(1,907)

102 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It was our 1st order and it was great

It was our 1st order and it was great. Price was adequate, delivery time - great, product options are various and delivery itself - just great. Delivery arrived when we were at work. However, on our cameras we could see how careful, thoughtful and accurate driver was. Our pallet was craned behind the bush so noone could see it, but it was easy for us yo get it from there. Water softener itself is very good too. We will definitely return in a few months to get more. Thank you from happy customer

August 18, 2025
Clarkes of Walsham logo

Reply from Clarkes of Walsham

Thank you so much for the 5-star review! ⭐⭐⭐⭐⭐
We truly appreciate your kind words and support. It means a lot to us to know that you had a great experience. We're always here if you need anything—thanks again for choosing us!

Rated 5 out of 5 stars

Excellent

Excellent service driver Simon couldn't have been more helpful he helped my wife load the goods into our garage. (which is not part of his job)
I wasn't home at the time. Thank you so much to all the team at clarks.

August 29, 2025
Unprompted review
Clarkes of Walsham logo

Reply from Clarkes of Walsham

Thank you so much for the 5-star review! ⭐⭐⭐⭐⭐
We truly appreciate your kind words and support. It means a lot to us to know that you had a great experience. We're always here if you need anything—thanks again for choosing us!

Rated 5 out of 5 stars

Excellent Service

The process from ordering to delivery was excellent. The delivery driver went above and beyond to leave our order in a safe place. Would 100% recommend.

August 22, 2025
Unprompted review
Clarkes of Walsham logo

Reply from Clarkes of Walsham

Thank you so much for the 5-star review! ⭐⭐⭐⭐⭐
We truly appreciate your kind words and support. It means a lot to us to know that you had a great experience. We're always here if you need anything—thanks again for choosing us!

Rated 5 out of 5 stars

The order process was flawless

The order process was flawless. But the delivery driver was outstanding. Nothing was too much trouble and he was very polite. Great service all round.

August 21, 2025
Unprompted review
Clarkes of Walsham logo

Reply from Clarkes of Walsham

Thank you so much for the 5-star review! ⭐⭐⭐⭐⭐
We truly appreciate your kind words and support. It means a lot to us to know that you had a great experience. We're always here if you need anything—thanks again for choosing us!

Rated 5 out of 5 stars

Superb company

Superb company, used these for 40yrs!
Just had Ian & frog deliver, nothing too much trouble, always cheerful.
Please to do business 👍

August 13, 2025
Unprompted review
Clarkes of Walsham logo

Reply from Clarkes of Walsham

Thank you so much for the 5-star review! ⭐⭐⭐⭐⭐
We truly appreciate your kind words and support. It means a lot to us to know that you had a great experience. We're always here if you need anything—thanks again for choosing us!

Rated 5 out of 5 stars

Perfect service

It’s very rare that I leave reviews but Clarkes or Walsham have earned the reputation they have.

Website - 10/10
Pricing - 10/10
Sales service- 10/10
Delivery service- 10/10

Having placed my order yesterday morning and being advised that it would be 3/5 working days, you can imagine my shock when at 9am this morning my wife calls and announces that the delivery has arrived.

The driver was super friendly and placed all the items in a safe and convenient place. This gentleman was rewarded with a large mug of tea, biscuits and a cuddle with our huge fluffy German Shepherd!

What service should be like !

Thank you.

Stephen - Riseley MK44.

August 6, 2025
Unprompted review
Clarkes of Walsham logo

Reply from Clarkes of Walsham

Hi Stephen,

Thank you so much for your fantastic review! We’re thrilled to hear that everything—from ordering to delivery—exceeded your expectations and that our driver made a new four-legged friend along the way.

We’d love for you to contact us at customerservices@clarkesofwalsham.co.uk so we can personally thank you and collect a few details to ensure we pass your kind words on to the driver.

Your feedback means a lot to us, and we look forward to serving you again!

Rated 5 out of 5 stars

Excellent customer support and service

Excellent customer support and service. Had a small issue with part of my order being miss picked, however promptly resolved with the delivery of the correct item the following day.

July 18, 2025
Clarkes of Walsham logo

Reply from Clarkes of Walsham

Thank you so much for the 5-star review! ⭐⭐⭐⭐⭐
We truly appreciate your kind words and support. It means a lot to us to know that you had a great experience. We're always here if you need anything—thanks again for choosing us!

Rated 5 out of 5 stars

Great local service

Great communication organising delivery, very reasonable prices and the delivery guy managed to place 2 large bags of soil perfectly over the fence exactly where I needed them. Very helpful and polite guy. Thank you

July 21, 2025
Clarkes of Walsham logo

Reply from Clarkes of Walsham

Thank you so much for the 5-star review! ⭐⭐⭐⭐⭐
We truly appreciate your kind words and support. It means a lot to us to know that you had a great experience. We're always here if you need anything—thanks again for choosing us!

Rated 5 out of 5 stars

Blue ice stones

Communication was very good. They were unable to deliver at the first attempt as an issue with road width, but quickly rearranged delivery with a smaller vehicle. On delivery the driver was very friendly and helpful. Would definitely use again.

August 1, 2025
Clarkes of Walsham logo

Reply from Clarkes of Walsham

Thank you so much for the 5-star review! ⭐⭐⭐⭐⭐
We truly appreciate your kind words and support. It means a lot to us to know that you had a great experience. We're always here if you need anything—thanks again for choosing us!

Rated 5 out of 5 stars

Good company - easy order

Ordered some picket gates & fittings. Very easy to order online. Delivery date was notified by email and driver was very friendly and helpful.

July 21, 2025
Clarkes of Walsham logo

Reply from Clarkes of Walsham

Thank you so much for the 5-star review! ⭐⭐⭐⭐⭐
We truly appreciate your kind words and support. It means a lot to us to know that you had a great experience. We're always here if you need anything—thanks again for choosing us!

Rated 5 out of 5 stars

Couldn't ask for anything more...

Website very easy to use, in-store staff always friendly and helpful, delivery is always prompt and the pricing is always very competitive and unbeatable when it comes to timber. Couldn't ask for anything more!

July 21, 2025
Clarkes of Walsham logo

Reply from Clarkes of Walsham

Thank you so much for the 5-star review! ⭐⭐⭐⭐⭐
We truly appreciate your kind words and support. It means a lot to us to know that you had a great experience. We're always here if you need anything—thanks again for choosing us!

Rated 1 out of 5 stars
Clarkes of Walsham logo

Reply from Clarkes of Walsham

Thank you for bringing this to our attention, and I’m truly sorry to hear about your recent experience with one of our drivers. This is certainly not the level of service we aim to provide, and I completely understand how a rude or indifferent attitude would have made you feel uncomfortable.
Please be assured that we take this seriously.

I’d really appreciate it if you could share a few more details so we can investigate this further and take appropriate action.
Our goal is always to ensure our customers feel respected and valued, and your feedback helps us to address any issues and improve our service.


Thank you again for taking the time to share your experience — I hope we can restore your confidence in us.

Please email - customerservices@clarkesofwalsham.co.uk

Rated 5 out of 5 stars

Plenty of timber

Very nice website excellent stock and very friendly staff. Even the delivery drivers can't do enough to help you

July 21, 2025
Clarkes of Walsham logo

Reply from Clarkes of Walsham

Thank you so much for the 5-star review! ⭐⭐⭐⭐⭐
We truly appreciate your kind words and support. It means a lot to us to know that you had a great experience. We're always here if you need anything—thanks again for choosing us!

Rated 5 out of 5 stars

Great prices and prompt delivery

Great prices and prompt delivery. I'd looked elsewhere these were just as good and it's sorting a local company so even better. Will use again.

July 18, 2025
Clarkes of Walsham logo

Reply from Clarkes of Walsham

Thank you so much for the 5-star review! ⭐⭐⭐⭐⭐
We truly appreciate your kind words and support. It means a lot to us to know that you had a great experience. We're always here if you need anything—thanks again for choosing us!

Rated 5 out of 5 stars

Great communication from order through…

Great communication from order through to delivery to a complicated farm address

July 18, 2025
Clarkes of Walsham logo

Reply from Clarkes of Walsham

Thank you so much for the 5-star review! ⭐⭐⭐⭐⭐
We truly appreciate your kind words and support. It means a lot to us to know that you had a great experience. We're always here if you need anything—thanks again for choosing us!

Rated 5 out of 5 stars

delivered on time

delivered on time, helpful and friendly driver

July 18, 2025
Clarkes of Walsham logo

Reply from Clarkes of Walsham

Thank you so much for the 5-star review! ⭐⭐⭐⭐⭐
We truly appreciate your kind words and support. It means a lot to us to know that you had a great experience. We're always here if you need anything—thanks again for choosing us!

Rated 5 out of 5 stars

Driver was brilliant considering I…

Driver was brilliant considering I didn’t let them know how small my road was for delivery. Very polite and considerate

The only thing to mention we found the web site confusing it seemed scattered all over the place. Alas we found what was needed.

July 25, 2025
Unprompted review
Clarkes of Walsham logo

Reply from Clarkes of Walsham

Thank you so much for the 5-star review! ⭐⭐⭐⭐⭐
We truly appreciate your kind words and support. It means a lot to us to know that you had a great experience. We're always here if you need anything—thanks again for choosing us!

Rated 5 out of 5 stars

Excellent all round

Excellent all round, easy online ordering, very good delivery

July 18, 2025
Unprompted review
Clarkes of Walsham logo

Reply from Clarkes of Walsham

Thank you so much for the 5-star review! ⭐⭐⭐⭐⭐
We truly appreciate your kind words and support. It means a lot to us to know that you had a great experience. We're always here if you need anything—thanks again for choosing us!

Rated 5 out of 5 stars

Best in East Anglia

Easy order. Fast delivery and super service. Having used other companies previously I wish I had discovered this company sooner. If you live in East Anglia it's the best ,and In my experience ,the only option if you want value for money and fast easy delivery.

June 18, 2025

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